I had my car repaired at Randy Wise Mercedes just over 30 days a go. Within 30 days the exact same…read moreproblem reoccured. I called the dealership and that stated it WAS NOT THEIR PROBLEM. My car is out of warranty. I had to pay the several thousands to fix the car, and now, it doesn't run again, but, it's NOT THEIR PROBLEM? I do feel that they should feel responsible for my situation! At the least they should be motivated to pick up my car (I live 1 1/2 hrs away and have had to spend several hundreds in tow fees,at least 6 times since January), and repair the vehicle at no cost to me. If they actually CARE ABOUT THEIR CUSTOMERS AT ALL they should also COMPENSATE me for frustration, aggravation and lost wages! ​

If you buy a Hyundai here,dont expect to work with a helpful ans knowledge service dept. The…read moreservice dept. managed by Todd is rhe worse. He and I recommend you take your car somewhere else to be fixed. I have leased 3 hyundai tucsons here. One the transmission blew after 2years. They were accommodating so it wasn't ass big od deal( leased so the finacial burden wasn't a issue) Now my 2y/o car is turning off while driving it. It took 2wks for appointment where Todd told me After I arrived that I should have took it to AnnArbour. He has no knowledge of when he can provide a rental, or what's wrong with my car because him or Nicki didnt listen. So save yourself the heartache!

They don't even deserve 1 star. Worst customer service and experience. Couldn't ever return a phone…read morecall back. They had my vehicle for three days and I had to call for every update along the way. Don't take your car here for any services!

Terrible service took all day and still didn't get our truck in for service when I dropped it off…read morethe guy from the service department was rude and talked down to my friend when we asked how long it would take. I wouldn't ever go here again picked up my truck and went somewhere else.

Service / attitude / empathy They use AI to respond to…read morecomplaints. So not personal. I guess they do not need the business. How arrogant.

Do not buy your Subaru here, there are other reputable dealerships. And ESPECIALLY do not but a…read morewarranty product from them. They are a scam and will not return calls when needed. Their whole attitude is that we already sold you a car so, on to the next customer/victim.

While the initial process of buying the car was smooth and I felt treated fairly, my experience…read morejust two weeks later has left me deeply upset and disappointed. I reached out regarding a significant issue with the front right wheel pulling hard, and what followed turned into an absolute nightmare. After securing an appointment, I dropped my car off at 1 PM, hopeful for a quick resolution. Four and a half hours passed with no communication from them, leading me to make two calls for updates. To my dismay, I learned they hadn't even begun to inspect my vehicle. The response I received was disheartening; it felt dismissive when they suggested I would have to cover costs that should have been addressed by them so soon after my purchase. I expected at least a simple courtesy of checking my car and providing updates instead of making me chase after them for information. After speaking with four different people and experiencing confusion over who was responsible for costs, the used car department finally offered to split the cost of a diagnostic. They promised to pick up my car the following Monday, but nearly a week has passed without any follow-up or scheduling communication. The lack of respect and communication throughout this process has been incredibly frustrating. One service representative, Todd, was particularly dismissive, treating my concerns as if I were overreacting and implying that I was simply making up issues. This is not how a new customer should be treated. Having only purchased my vehicle three weeks ago and already facing such a distressing service experience--despite having bought an extended warranty--I feel abandoned. The fact that I can't get a simple diagnostic covered after spending tens of thousands of dollars is truly unacceptable. Now, I am forced to spend $200 to have it serviced elsewhere. I will return to Randy Wise only when necessary for warranty work.

just an update from my previous experience. Bought a package of 3 oil changes. Used 2 and then…read morecovid hit. You could not get your car in during that time. Finally got it in, and they inform me (after the oil change) that my last oil change EXPIRED. They are now holding my car hostage. Randy Wise is a thief, plain and simple.

Bought a car from there. The battery was dead and we had to put our own battery in it. Has a…read moremajor oil leak and when we brought it to their attention the guy there said to take it to Tuffy to find out where and they would fix it, then later on they refused. Never got the car title and needed a copy of it, when we went in there to get it he started arguing with us saying if we weren't happy with the car to bring it back. Payments are current and we aren't going to just give the car back. My recommendation is if you buy a car here, when you take it for a test drive, just drive it to Tuffy and have them look it over before you purchase it.