This all started back at the end of Aug/19. I saw that my bill was getting really high. I couldn't understand why? I put $100...and two weeks later before I left for Europe another $50. While I was in Europe I got a threading email from Shaw. I called long distance twice and was on hold over 45mins each time, so I gave up. Being in a foreign country I didn't know what else to do since they didn't except emails. I was trying to understand why my bill was so high since I had basic cable and I made regular payments. I got another threatening email before I left Europe. I was coming back to Canada, so I decided to wait and call them from home. When I got back to Vancouver I called them again. Once again I waited 45mins on the phone. When I did talk to a representative I was transferred back and forth and waited longer. One representative told me my bill was $78 a month. I was shocked because I have basic cable 12 channels...which Shaw advertises as $24.99 on their website. I have to be honest I have one ethnic channel which is an extra $17, but the numbers still add up. The representative told me I was on an old plan and not on the new deal. I told her I had always requested to be on basic cable since I was very little tv and I didn't understand how my bill went up and I was paying more without my knowledge. I told her to cancel everything except my basic cable. I also requested to talk to a manager to complain about the long wait times and absent call backs. She told me I couldn't talk to a manager and I would have to go on a 24-48hour wait time to talk to a manager. I said sure, but one week later nobody from management had called me back. Just yesterday I called again..same story...waited 45mins got a representative in Winnipeg...I got his name and wrote it down. He told me he was in sales and couldn't help me. By the way I should also mention I tried calling a few different lines, but they all came back to the same recording and waiting. The representative transferred my call where I waited again and 3ins later the call got transferred back to him. I was shocked I talked to your earlier I said, he denied it. I said no one has your name Garauv...very unique. Without me asking for anything he darted discounting things off my bill. I said I just want to talk to a manager...he put me on hold and shortly. After we got disconnected. I was so mad!!! I called back again and got this other representative who was very sarcastic with me on the phone. He told me to talk to the loyalty team. They don't make things easy!!! I did. The manager there found out I was paying for two cable boxes I didn't need, or have and I was paying higher for basic cable. She took off &10 a month for 12 months and credited my one bill onto next month. I had spent so much time on the phone that I hadn't done anything in my day and now I was running late for work. I should have asked them to compensate my time and energy lost on the phone which I will never get back just to solve the problems with my bill. Very unhappy with Shaw and even though there is no competition in this country with cable and wireless I highly recommend no body joins with them. read more

If I could give O stars I would. I signed up for Shaw home internet on Thursday this week. I was told I would receive a modem in 1-2 days that I could easily set up and start using my internet. I received the modem within the time frame. I set it up and no internet. I spent two hours on live chat with horrible customer service and no solution to why my internet would not work. I called Shaw the next morning and spoke with customer service for over 1 hour trying to sort out why it was not working. They decided my only option was to have a technician come to my home and they would not be available for 7 days. I am now paying for internet service that I can not use and have spent hours of my time dealing with Shaw as a first time customer and getting the worst service from a company. They will not wave my fee for the Internet I am not receiving and they will not send a technician for 7 day's to fix the issue. DO NOT USE SHAW. read more

Iam very disappointed with Shaw .I have all of shaw services @everything until i went to bluesky tv,i had it installed on tuesday @it worked for 2hours i cant get any answers that are the same First they said it would be kixed in 40 minutes to a hour .this is thursday night @now they say between 24 t0 48 hoursthis is august the 10th i have been with shaw for25 years@i have never been late on payment.Just not very happy about this whole experience read more

Tried to cancel cable subscription. Couldn't get anyone on the phone. After 40 minutes hung up. Went to Metrotown kiosk to cancel. Got the most ignorant rep named Mila. Kept spouting "it's policy" but she didn't understand what she was saying. Came in frustrated but left mad. Will never ever use Shaw again. Mila should be fired. read more

I love shaw cable more than my boyfriend . It always help me In many ways

They offer discounts to new customers, while long term customers get billed higher and higher as time passes. I have been a Shaw customer for a decade and there are often small overages I notice on my bill. I have to call in to have these removed. The wait times for calls have taken longer and longer. If you needed to pay a bill late, they used to be somewhat flexible, of course you were charged penalties, but didn't get cut off. Now all of these things are exclusively handled by YOU, the customer, online. You can't even call in to talk to anyone anymore. I will be cancelling as soon as I can find a new wifi provider. read more

Utterly terrible service. Not a day goes by that my service doesn't cut out. When the service was analog, don't recall this being a problem. Now the system is digital it is repeatedly iscrambled. Today tried to watch Shaw on Demand on a programme that was unable to be watched live due to scrambled reception and even that version was scrambled. Now there's a No Content messages that show up 40+ times/day and the service is complete crap. Yes, dumping cable to watch tv via internet. It's just not worth my time or money to deal with Shaw. read more

worst company EVER very SHITTY CUSTOMER SERVICE.... they screwed up my services a million times technician is a useless jerk....STAY FAR FROM THIS COMPANY go to telus anywhere read more

If only you were allowed to leave negative stars. We totally got SCAMMED by Shaw cable. A service rep called to sign us up for a free promo. The deal was it was supposed to be automatically cancelled after 6months and they would come and pick up their box etc. of course this didn't happen, and we ended up getting charged. Warning to all: this is a seriously dishonest company, that will say anything, and not honour their word. Total scammers, thieves and liars. Shame on you Shaw. read more

After 6 years I finally got rid of Shaw! When it comes to Shaw Anything, JUST DON'T! I had TV, Internet and phone. Each service had difficulties from time to time. The Real Problem is that they are unwilling to take care of their customers or provide Reasonable Service. Don't sign up with them, if you have them switch, otherwise, expect to be abused financially, contractually, and emotionally... Save yourself the grief Don't Do Business With Shaw! read more

I have to agree with most of these people that have given their reviews. Shaw is ridiculously oblivious to anything at all to do with customer service. In fact , if you just like to be abused and pay for it these guys are the way to go - as sick and twisted as that is! I have been a customer for a number of years as well and still am but it is just because of a complicated situation. And even though we do have over 200 channels, it does shock me that at times there is virtually nothing on worth taking the time to watch, but if you want to shell out a bunch moe money you may be able to get some channels that are not total crap! Further, I have been involved with shaw a my work and we receive many of the pay per view events , which are distributed through premium sports but broadcast through shaw - to the tune of over $1200 overall. And over the last number of years, Shaw has massively f****d up on many occasions - either it's there signal. Or it's this or its that - we have even lost the Canucks playoff broadcast ( years ago - unfortunately) because their boxes somehow would only allow the channels to go between 23 and 122 - nothing below and nothing above. Yet - you speak to them and they make it like it is your fault - wow - what more can be said. If you have another option - do yourself the bigger favour and DO NOT get involved with shaw. Disaster - one star is a lie but it doesn't seem possible to give negative ratings! read more

I have experienced Shaw Home Internet Service and I would recommend to stay away from it at any cost. It is a real waste of time and money. Their Internet speed fluctuates and the costumer service is useless. read more

Terrible customer service. Signed up after to moving to a new home. Was with Telus before and never had an issue with billing or service. Was unable to sign up with Telus in new home as it was not in the service area. Since having shaw have had issues with overcharging on my bill and when calling dealing with rude customer service reps. Would not recommend to anyone. read more

Feel like waiting on hold for 4 hours? This company is full of promises but never holds up to them. Make sure to check your bill EVERY time especially if you have any promo's as they have a tendency to disappear. If you call and have someone obnoxious just hang up and call back rather than deal with the aggravation. MAke sure to call back a day or two later or you might find the changes you have requested were not even done read more

sent 50. dollar to these people by mistake about 2 months ago and have still not rec,d it back.

I signed up with shaw a couple months ago and at first the service was great. The tech that installed it was very polite and informative. Not too long after that different channels would cut out at any given time. I phoned Shaw and they did some tests and the said they'd send a tech to check my connection. He came and changed some things and it worked for a short while. Different channels started cutting out and I phoned Shaw again. More listening to countless automated messages and finally got to talk to someone again. He did more tests and restarted my cable box and said if I had anymore problems to phoned back. A few minutes later the same thing happened. I phoned them again and got the same runaround. I told the person I was talking to that I keep my side of the contract and pay my bill and that I expected them to keep their aide of the bargain and provide me with cable service that I could actually watch. So frustrating. I agreed to a contract so not sure what I can do about that. Any ideas anyone? read more

Shaw internet is one of the slowest I've experienced by far. The wifi is horrible, and the pings spike up quite a lot. At certain times, Youtube videos don't even load on my mobile devices. Overall very bad quality, would not recommend for any potential customers. read more

Internet SCAMMERS. For nearly a year now Shaw over charge me for shoddy internet service. Not only did they know their service would be significantly slowed, they continued to charge me as if nothing had changed. Their technician (very professional, top marks to this guy) said it is common knowledge that accounts who had this type of device designed to modify the cable hook up (non tv bundle) would endure this slow internet speed. They have known this for nearly a year now. The sinister part is that they knew this and continued to charged me high speed price of eighty one dollars monthly when they knew the service delivered very poorly. The wasted time and set backs on my web business is irrecoverable. I asked to be refunded for a year of service I never got. They offering me a credit for the total amount of seventy dollars only since we just addressed this discovery last week. This company demonstrates no moral principles of any sort. Every Shaw client who had this cable modification deserves a massive refund for goods that was never received. read more

The Shaw employee today was super friendly, informative and helpful

SHAW CABLE WORST COMPANY I EVER DEALT IN MY LIFE . My story begin when I called Shaw in sept 2017 to move line from Telus, since my son in law thinks Shaw cable pictures is better than Telus. I spoke with customer service named Mitzi and she offered me 2 years contract for the amount of 110 plus tax. I took the offer and the installer came and couldn't install the line so he called for some help and 3 more installer came and still couldn't get the service working so they told me it won't be fix till the following week: meanwhile, they did not disconnect Telus line yet because they could not provide me the proper service since I live where they use fibre optics in my area. After several times of talking to their rep to straighten out my service (since they cannot install it properly and still have some glitch). I cannot count anymore how many people I talked to since everything is screwed up from installation to billing. I thought everything was fix until Telus advised me that my line is still not disconnected. This was in nov when they finally disconnected my Telus line. Again, I need to talk to several people before they straighten out my billing. I thought oh finally, it's over , when I came back from vacation in March , I was surprised with a large bill. So I called Shaw and spoked with Jason and after 4 hours of talking back and forth , he said, he checked my conversation with Mitzi and he found out that I was right. Mitzi gave me the 2 yrs contract for 110 plus tax. He also said that it was a mistake since my area is not qualified for 110 promotion but I said, you have to honor it since it's not my fault that your rep made a mistake you still have to honor it since it was your error. He then said, not to worry about it, he will correct my billing and give me the original charges. I THOUGHT THIS WAS OVER. My one year of service is coming in September and when I receive my bill, it now came to 240.00 dollars . I called Shaw again and now, I'm talking to different person again name Casia. She is very nice and she said, she will try her best to help me after she found out what happened and she read the remarks on my account. After 3 days of talking to casia, Jason called me back again and said that he will help me move to a different team and give me a discounted rate of 145.00 plus tax. I was livid and really upset. He is trying to tell me he is doing me a favour by giving me the discounted rate of 145.00 plus tax when my contract is 110 for another year. He is now changing his story . He said, it's only one year and I was never on a two years contract since my area doesn't qualify for that rate. It went all over and over with the same conversation so I said I need to speak to his manager. His manager is not any help either . THEY both don't want to honor what the original conversation with Mitzi ( this is the first time, I encounter a big company that doesn't want to honor their mistake but they both ADMITTED to me that Mitzi's error but unfortunately because my area doesn't qualify, they cannot give it to me. I cannot believe that a BIG COMPANY LIKE Shaw cable cannot correct their own mistake . I know that he doesn't want to correct their mistake and for me it's a matter of principle that I am fighting for. So I said, I need to talk to someone higher than a supervisor. He then said, he will get someone to call me BUT UP TO THIS moment , NO one had called me yet. THIS IS THE WORST COMPANY I EVER DEALT WITH. I didn't know that they are this BAD. I will never ever recommend Shaw to anyone. I started telling my friends and relative to stay away from Shaw cable . . read more

I switched to Shaw for their cheap promo, which ended up not even happening. My bills were to be $79.99 a month, which then termed into $160.00 a month. umm k? Then they had my account number wrong in which made me have the account number wrong so the payments that I made for 4 months of having Shaw didn't get to Shaw. This was then my fault. Then I decided I did not want to continue with Shaw, as nothing was how it was supposed to be right from the beginning, I get an invoice for $800.00!! I didn't even have Shaw for 6 months, how is this possible. Well, I attempted to follow up on multiple occasions with very rude customer service consultants. Apparently, there are PIN's set up at the start of your set up, which I did not have set up but there was a PIN attached it my account, clearly this meant that it was set up and not given to me. Which wouldn't have been a big deal if they explained that maybe you get an auto PIN and then you need to go in a change it or something, but no such explanation was given. So the few times I called in the operator would refuse to give me any information about my account, which does not make sense...I was the Account holder, I provided the phone number, email and account number associated with the account, there should be another way around the PIN number that should have allowed me to get access to my account, anyways, the operator was extremely rude and pretty much said there was nothing further she could do and that I "just needed to learn to pay my invoices". I will not be using Shaw now or in the future, and I will not be recommending Shaw to anyone. However, I did get in touch with an Adam who is a customer service operator for the online chat, HE WAS FANTASTIC and helped with my questions and did so very prompt. He also, could get into my account without my PIN and explained that there were other things he could ask to verify my account information. WEIRD, he should give lessons to others. Anyways, he made me feel better about the amount of my last bill, which will NOT be close to the $800.00 that was invoiced to me but I am still very unhappy with the services provided and what led up to this disaster. read more

After dealing with them as a loyal customer for almost 20 years, today I cut the relationship. They are simply put...awful. They jack your bill without notice subtly throughout any billing cycle, so you must always be on guard. Horrible prices unless you negotiate constantly every 6 to 9 months. They are the experts at giving good promo deals or placating existing customers with temporary bill reductions to suck you along, rather than just offering a constant fair price on decent service. At the end, we were paying nearly $150 for crap TV and internet 75 that tended to fluctuate. I moved to another lower service provider (vmedia) that is giving us the same services (ironically through Shaw!) for $60 a month. We lose shaw go wifi, but for nearly $90 less a month, I'm willing to forego it. Good riddance. They treat their customers like an industrial farm treats its milk cows, and I finally grew sick of it. read more

I rarely write reviews (since obviously, this is my first ever post) but after the absolute nightmare I have been on the past nine days, I feel like I need to at least warn others. To start off, my family has been with Shaw for 25 YEARS. Since our house was first built. We've had small issues over the years, but nothing major. That changed close to two weeks ago. We we're having issues with weak internet signal strength so a technician came out and installed a new modem and tinkered with our cable/internet box at the side of the house. I unfortunately wasn't home at the time but after he did that (other family was), he left, not even bothering to test if it worked. I get home to discover that our internet is completely unusable. We're talking about pages not loading 75% of the time and the remaining 25% we were getting speeds that made dial-up look like high speed internet. I didn't start panicking until I phoned them and let them know what happened, to which they said the earliest they'll be able to get a technician to come back out and fix it is six DAYS. Now I'm not some teenager who can't live without social media or instagram. I'm a freelance graphic designer. The internet isn't a "helpful tool" that I use, its a requirement for my job. I need it to send e-mails, files, revisions, skype my clients, etc. I told them this in the friendliest way I could and it didn't change much. Fast forward six days and the technician arrives, gives us ANOTHER new modem to which it appears it actually works. Shortly after he leaves (around thirty minutes) the dreaded yellow exclamation symbol appears over my internet signal and I have no internet, again. I call Shaw, incredibly annoyed but still doing my best to be polite and explain the situation. They want me to wait another two days for a tech. I told them to forget it and inform them I am switching providers (I'll leave out the name in case people think this is a sponsored review or something) and they lost a customer of 25 years. If this issue resulted from something *I* personally did, it would be a different story. However, it was 100% their error. So that's my story. At approximately 80 hours of billable time lost for my job (which comes out to around $2,000 not including tax), irreversible damage to my reputation as a professional and three clients who will probably never want to work with me in the future, Shaw will never see a cent of my money again. read more

Had SHAW internet and cable for 6 months. Paid out our contract in full and gave everything back (boxes, remotes etc) and moved across the country. Next month, they charge my credit card $120...after they said they removed the card number from file. Lady on the phone said there was no "owing amount" and could not figure out why they charged it. WTF....don't waste your money. Straight up sketchy. read more

Just dropped a load on the girl that answered the phone at SHAW. I'm sure I made her friday... lol... I did apologize, that I know she is just the front line... Basically I cancelled my Shaw no more than a month or so ago and today I got a threat of collections for $55! I was a customer ever since I moved out! They have a policy of a 30 day wait to actually 'cancel'. During this time, you are incurring the months charges regardless if you are using the service or not. (I now see that @Christel B. was able to get a reduction, so now I'm even more mad!) I asked that she credit the $55, or this was the deal sealer... she refused standing behind company policy. SHAW read my lips I WILL NEVER BE A CUSTOMER AGAIN. read more

Shaw I been years with them! 6years exact. THEY ARE A BUNCH OF CRACK HEAD LIES AND CHEAT BAGS! Do not fall for their crazy schemes get a contract and take a copy of any commitments they and you arranged! Because they will try to screw you over! I went through many reps and many technicians one technician came apparently to my house and he just drove right by did not come out of his van and assisted with this service! Then called and told his Supervisor he came and did his job and tried calling me and door belled when I did not hear a ring or a bell! I was right there in a big window watching this with my mom no such thing happened then the rep said I needed to wait another week for them to send another guy out! They never took off any amount they screwed up. Also I make through with my payments and now they shut off my account to get another $500 after I just paid them! Even their Supervisors are nut jobs! Do not go to this Provider! VERY POOR SERVICES AND FRAUDS! read more

Be very careful of what you sign with Shaw! They have hidden fees in the contract. If you're looking to switch to MTS, they get you with a huge payment to close out your account! MTS does not have the same penalties! read more

When I added 4 IP CCTV cameras to my house I had trouble connecting to Shaw's wifi. Bought a range extender but the signal to the extender was weak. Called Shaw and after trying to get me to upgrade to a higher end package they finally agreed to replace my ARRIS modem/router. One chat tech said she wasn't really fond of the Arris wifi and agreed for me to take it to the Southgate Shaw store. They swapped the Arris for a Cisco router/wifi but with even worse results. Weak signal and although the downloaded manual from the Cisco site showed that this exact router supported 2.4 and five GHz the five GHz radio on the Shaw modem was disabled and several other menu items were missing. I suspect that Shaw has a custom firmware installed. Perhaps the motivation is to try to convince you to go with their higher data plans. After another tech tried to talk me into going with the higher package I had them turn the router into a bridge and connected an older linksys wifi router and immediately the connection problems were solved. Strong reliable connection to all my wifi devices. read more

Just connected with Shaw, when I checked my account, I found out that they charged me $200 as 2 months advance. Nobody explain to me when I spoke to customer service, Shaw communication sucks. read more

I signed up for Shaw's bundle package and had the services installed by a technician 6 days ago. Since then, we have not had any television reception, and have been told repeatedly that the issue will be expedited and resolved within 24-48 hours. After calling Shaw everyday, I learned that my account was broken, the wrong cable box serial numbers were inputted into their system, the team that receives the expedited requests doesn't respond to e-mails and doesn't work over the weekend, and that many problems like this have occurred since Shaw changed its billing system. Until the account problem is resolved, I can't get a long distance phone plan or a Shaw email account. However, 2 days after the installer showed up, I received a bill from Shaw for $189.00 for the next two months. At this point, I have no idea when l will receive TV services, and I will have to seriously consider another service provider. It is not clear what Shaw's service standards are and how they prioritize issues, other than paying lip service to expediting customers' service requests. This is far from the quality service I received from Shaw in the past. read more

How come I could not rate 0? An inside sales representative lied to me when he called to offer me "a super good deal". He told me that the package included 3 services : phone, TV and Internet . So I signed up with them. When the tech come to install, I found out that the deal only includes TV and Internet services. DIRTY! read more

Probably the only service I wish didn't exist, so there would be room for better options than this complete garbage of a company. Worst experience with my internet, it always lagged like not for a minute or so every god damn second my ping would sky rocket to 2k ms. I contacted their so called "support", yet they couldn't figure out the damn issue, rather they said we can't do anything about it. I'm glad to say that I'm switching over to a more reliable company. read more

I regret signing up with SHAW for internet & phone service. I called in ~4 months ago to cancel my phone line because I wouldn't be needing it anymore. The representative said, "yes you can cancel your service!" so pretty clear that it should be cancelled. NOPE, they continued billing me for 4 months..and when I called in to tell them there's a problem with this they told me they'd pull up the records to listen to the phone call within 24 hours. 22 hours later I call in to see if this has been done yet and I'm met with the unfortunate response that I never spoke with the right person to cancel so they will still bill me for the 4 months of service I didn't use once. This is after spending 40min of my time trying to hear a simple yes or no as to if they'd pulled up the record of when I'd cancelled my service. Some of these staff members need training. I switched my provider because this customer service is unacceptable. read more

ive never experienced liars like this at a company. a sales cleck phoned me at 9 p.m. cst as im in Manitoba. i was o.k. at my present cable provider but the sales tech. at shaw offered me such a good deal I couldn't say no.so after 45 mins I agreed on the deal only because i was offered a $300 visa prepaid so what could i say but yes. that was well over a month and a half now and still no credit card. so i phoned last week and was told if i didnt have it by today being April 7 to phone back now im told something else where i might not be eligible for it and if I am I won't see nothing till the middle of June or the end of June!There should be a law against telling someone something and then after getting the service you dont get what's promised to you! STAY AWAY FAR FAR AWAY read more

We had Shaw internet and it was awful. We never got our full bandwith speed. There was always a long wait on phone calls and a few times they hung up on us. Awful customer service if you can get through to someone. Long wait times on household visits and often when they came they had to make another appointment to return. Our internet would disconnect 2-3 times a day and the whole router would have to be rebooted- for months! Most recently we disconnected with shaw and switched to Telus. Today the shaw technician came to disconnect our box and instead disconnected the upstairs suite. The upstairs suite is not connected to us in anyway and now they dont have phone or internet. When they called to complain they were hung up on twice and told it would take two days to fix and they could not be re-imbursed. Since then I have spent half an hour waiting to speak to a customer service rep, 17 minutes on hold and was told they will have to call me back this afternoon to see if there is a solution. Completely unacceptable! read more

I am a current Shaw customer. I live in a new development in a rural town in B.C. in which, unfortunately, the only cable/internet service provider is Shaw. We pay a pretty hefty price for our services and for the past month my family has had to watch DVDs because our cable doesn't work. I called Shaw to have it fixed where they told me to reboot it ( as if we hadn't been doing that for the past two weeks), Then they suggested I download the Shaw TV Go App on my Ipad, next they sent a Shaw Technician, which took over a week to have come by, who couldn't find a source for the problem. Fast forward to today, TV is now all black or all channels are pixelated. I called to complain and asked for money back. Being they are the ONLY provider in my area. They offered me another technician visit that is another two weeks away ( Nov 10), and a $5 discount. If there were ANY other provider in my area I would of cancelled them by now. Would not recommend Shaw to anyone!! And this is the exact reason I have not used them for years before this!! read more