Edit: Our project with Shasta is complete. After a slow start and a few bumps along the way, we're very happy with the finished product. I'm holding back one star just due to the fact that it took so long. 4 months from contract to completion. But the finished product is beautiful and we're looking forward to getting years of enjoyment out of it. I hope I get an opportunity to increase this star rating. But at this point in the process, I think 2 stars is generous, but a couple people I've interacted with have been pleasant so I couldn't go with 1 star. And it's still pretty early in the process. All we have in our backyard, so far, is a red line painted in the shape of our future pool. We signed our contract and paid a deposit 2 months ago. Then it took Shasta almost a month to send in our permitting paperwork. And now, even though they have told me that we've been sent to construction, nobody has been able to provide me the faintest idea of a completion schedule. Since when to contractors not provide construction schedules? I know in my industry we wouldn't last very long. All I want, at this point, is an apology for taking so long to get my paperwork to the city for permit approval and for Shasta to commit to an expedited construction schedule and provide a completion date estimate. I probably won't hold my breath. read more

Trouble customer service, and maintence is worse. You call to get answers,or maintence set up they do not call back or try to reschedule your appointments if you get one. Corporate does not return phone calls either. Not a reliable company since day one!! read more

We were working with Paulo at Shasta Pools to get the pool design we wanted within our price limit. Paulo was not helpful in his suggestions (i.e., we told him we wanted a rectangular contemporary pool and he would present a drawing for a round oasis type pool) There weres MANY lags in communication, from when we would leave Paulo voice mails or emails and the time when he would get back to us. Paulo continually complained that email didn't work and wasn't efficient. (Seriously? What century are you in?!!) At the end of the month, there were "special deals" that were expiring as they wanted to pressure you in to signing. Then Paulo would be busy and not get back to us and say "don't worry, I will take care of you as you are my special customers and I will make sure you get this deal next month." When we got to signing, Paulo tried to pressure us into signing for a bigger pool. We didn't want a bigger pool. He then lowered the price on the bigger pool. When we tried to understand why he couldn't offer the same incentives on our smaller pool design, Paulo wouldn't phone us back. We finally had enough of this frustrating experience and looked on yelp to discover that Thunderbird Pools had 5 stars. From the first phone call to Lisa at Thunderbird to dealing with Cohl the whole experience was different. We wasted months with Shasta and from when we started talk to Thunderbird till we signed to move forward with the pool it was less than 2 weeks - and they love email! If you are thinking of building or renovating a pool, check out Thunderbird Pools. You will thank me! read more

Selecting Shasta pools has made what should have been an exciting time in our life absolutely miserable! Not only have we had a large hole and landscape torn apart for 4 months, we have had ZERO communication as to when our project will be complete or when someone will even show up to start work again! We have contacted the general manager, project superintendent and our sales man. Not one of these people can provide any answers. If you want an Enjoyable experience look elsewhere! read more

they have lied to us from the start. after a year we cannot get them to finish the pool. we paid them the last large payment and was promised they would expedite the finishing process. now we cannot even get the to respond to our phone calls or text. worst company ever. we r in the process of legal proceedings read more

If I could give a lower score I would. So far in our experience with Shasta we have been lied to, ignored and completely inconvenienced. Doug, our design Consultant shook my hand and assured us that our pool would be completed 6 weeks after moving in. That 6 weeks has come and gone now and all we have to show for it is a whole in our yard and a 6 week wait till plumbing "might" be scheduled. On top of this we paid in advance to have our pool dug before we moved in, that didn't happen! They showed up the day we were moving in, the most inconvenient time imaginable! Remember, we paid FOR CONVENIENCE!!! luckily the incompetence was in full display as they brought the wrong equipment, what a joke. Outside of all this, we have a completion date agreed upon between us the home builder and escrow which they communicated they will not stand by. If that's not enough, Nicole, our project coordinator informed us she would be seeking a extension on our agreement with our home builder. You read that right the first time! She disrespected me directly by communicating to me of her intentions as if I HAVE NO SAY IN MY HOME AND THIS PROCESS! That's not even everything! Our pool build is right off our house, 3ft, so the dig in parts are right against our foundation. With the rains happening and to come we are having erosion that is concerning to our foundations stability. With all the horror stories I'm reading now about Shasta I'm worried in 6 months we'll have real issues!! I emailed Nicole and have been ignored, she emailed back on a separate email avoiding our concerns all together. I just want my pool to be done! Why can't this company just stand by there word and do what they say, sign and guarantee. How does a company oversell and under delivery so consistently and remain a company? read more

Lifetime warranty on the in-floor cleaning system: If you're the original owner of a Shasta swimming pool, some parts have a lifetime warranty. Yesterday I noticed my in floor cleaning system wasn't working as designed. I took the distribution box apart and found the plastic gear assembly was worn. I took that assembly to Leslie pools in Tempe where you must take it. They gave me a new replacement without any charges. You must show a valid ID so that they can verify that you=re an original Shasta Pool Owner--no issue with that.The same warranty applies to the pop head cleaning heads. The cost of the gear assembly would have been $129.99 but no charge due to warranty. They gave me full instructions to install this part--they weren't needed as I know the system--very easy repair. read more

We are in the middle of our pool construction. It has been a terrible experience so far. We would be happy to tell anyone about our experience with Shasta or answer any questions, you can message us on Yelp. Update: @Darin B. there can't be that many Karinas in Gilbert getting a pool put in right now so I imagine Ed can contact us. read more

James Jehle just replaced my old, leaking pump with a new variable speed unit. He is very experienced and not only replaced the pump, he explained the maze of pool valves, and fixed the non-working aerator valve. James is fast, very experienced, and I'm now confident that I understand how my pool's pump and various valves actually work. I'm very happy with James and Shasta should be proud of their employee. read more

Our experience with Shasta began months ago, when we started to build a new home. After the home and site were selected, we met with a Shasta designer, Dean, and he patiently helped us create the pool of our dreams. However, due to unforseen circumstances, we ended up switching homesites, and the second homesite, being smaller, necessitated a redesign of our pool and surrounding area. Once again, we met with Dean, and once again, he patiently and graciously helped us plan out everything we wanted. Given that this was our first pool, he had to answer a lot of questions as well as explain a lot of the technology behind Shasta's equipment to us, but he did it all with a smile and years of experience to back him up. Throughout the entire process, Dean was responsive to any and all questions/concerns and always got back to us right away. Our build coordinator, Danielle, was equally professional and patient, because again, we had so many questions along the way. She worked with our pool foreman, Dwayne, to provide constant communication regarding our build. Like Dean, Danielle was quick to respond to any questions/concerns we had along the way. The pool went in on schedule, thanks to scrambling on the Shasta end through no fault of their own; we had a delay with the building of our home on the builder's end, which put Shasta unnecessarily slightly behind schedule. Danielle and Dwayne, however, were on top of things and made sure that things were caught up in time for closing. After the pool was installed and functioning, we were given a thorough orientation, and the foreman came back to meet with us to make sure we were happy with the results. We had one small issue with the finished pool, but between our foreman and the manager of Shasta's Customer Care division, who both contacted us personally, the problem was handled quickly by an experienced Tech who not only remedied the issue, but also took time to answer more questions for us. The pool has run flawlessly ever since and looks beautiful. Consequently, we couldn't be happier. The entire process, from the first time we entered the door of Shasta Pools and were warmly greeted by Linda, was enjoyable and professional. read more

For a year and a half Shasta has been trying to build me a pool at Sun City Festival. It is a smaller 9800 gallon pool and they are no closer to finishing than they where a year ago. Constant changes in field managers, contact numbers for both my FM and her sup Jeff Star have full voicemails and contact is spotty at best. Constantly broken promises and pool workmanship and broken equipment installed. My backyard looks like a bomb went off in it and now come to find out from the city of Buckeye that the permits are completely wrong. shyster pools has made this entire project an absolute nightmare. If I where you I would most definitely go with someone else. As for me, I am screwed. No other builder wants to take over the project from another builder so I am stuck at shyster pools mercy for when they want to "get around" to finishing my pool. Other residents out here all have a similar experience. Pulte Homes this is on you, you recommended them to all the new buyers and just like everything else you turn your back on us. DO NOT USE SHASTA POOLS. read more

Please do NOT waste your time or worse, your money on this company. The remodel division, specifically Season the manager and her project manager Lindsey Piechot are unprofessional, u reliable and not a company to go with. We have been dealing with them since December 21, 2021 where they told us they would start demo April 20 to 20 21 between 8 and 10 AM. It is now 7:17 PM and the demo crew is still not here and no communication whatsoever from the project manager Lindsay or her general manager who doesn't care or know what's going on with her people. The only response we received was Lindsay saying she did not know where her crew was. How can you not know where your crew is? And as a project manager that is not my problem you should have a Plan B. They don't even offer a 1% back on our contract after we explained this is a breach contract considering we rearranged and scheduled our day specifically for the demo of the pool yet nothing has been done. The mgr's response was you can cancel the contract if you'd like. Is this a company you wanna deal with some a company that 'punks' versus working with you and taking responsibility for their mistakes which they have made Manny since day one with the person they sent out to take measurements park in the wrong way and then yelling at my husband because he was on his phone I need to finish his conversation first two assigning us to a project manager who has no clue what she's doing yet according to the manager she's gotten so many rave reviews and it such a positive influence on the company -how can that be? We told the manager we had some very unprofessional text messages and all said was "send me the screenshots" am -really that's what you want? At this point we just cancelled the contract. We figured we're having so many issues and they can't even get it straight for demo day, what is it going to be if there's a warranty issue? We are so done with this company we've wasted so much time and effort, we're done so this is a fair warning to all of you out there DO NOT, I repeat DO NOT go with this company! Spread the word. read more

Shasta Pools remodeled our 24 year old plaster pool last year. The sales experience was amazing and the team at Shasta Pools communicated with us every step of the process. read more

Love how our new pool turned out. Dean Wilde was my designer and instrumental in creating our dream backyard!!! Our project was finished BEFORE the estimated time and the entire process went so smoothly. Our project manager Phil, was great at making sure we were happy every step of the way. Thank you Shasta Pools read more

***WARNING*** I do not recommend using Shasta pools and Spas for your new pool. I signed up for my pool on 4/15/21. I still don't not have my pool. They said the pool would be done by October, they didn't even start digging until Beginning of December. Plumbing and Rebar went in the end of December. Was told they were 10 DAYS behind on electrical...still not done 10 WEEKS later. They do not communicate, unless they want their money. With my down and my 1st installment I am already 12,000 into a whole in the ground. I have 4 small children and I have no backyard for them to play in. Also I have a very dangerous open hole that if they fell into they would kill themselves. I have 2 friends that signed in May for a new pool with other companies and their projects were both done by November. When I signed up for my pool I was so excited to use Shasta, I couldn't have been more wrong. Do yourself a huge favor... do not use Shasta for anything. If you do good luck to you, name brand is not always better read more

The entire crew has been great to work with. We started with our designer James and then our supervisor Phil have done an amazing job!! I would highly recommend Shasta Pool for any work you may need. They worked great with my situation of not being around the area during the building and kept me updated at every move. Great Company!! read more

If you are building a pool in Arizona, you have to use Shasta. From the design phase to the finished product, the entire team was outstanding. Dean helped us design our dream pool and listened to all our needs. He was professional throughout the entire process and was very knowledgeable of the equipment and options. Caroline and Mark were instrumental in the completion of the project. Caroline was always available and kept us in the loop on all timing and scheduling. Mark was over at the house whenever something needed his attention and he went above and beyond to make sure the quality of the work was nothing less than to the highest of standards. Go with Shasta, you will not find a better deal and you will not find a better group of people that treat your project with so much passion and attention like it was their own. read more

Love our pool...Would be a five but crews left garbage, project went 4-5 weeks past projected date, wall was not returned to its original condition, promises made before the contract was signed that we questioned i.e...hard dig being built into the cost? Plus dog door (pre-existing) was missed as an access to pool and had to spend more $ to quickly fix this (with gate) the last week of construction to get occupancy. read more

Great on phone help by Becky and tech follow up by Damian and Andy. This is why we chose Shasta for our pool build. We are at the four year mark and Shasta has stood behind it's five year warranty on the parts and service covered. Great Job! read more

UPDATE they called me today about the communication and how thins have went the first few weeks. At this point nothing can be done about timelines but at least i was contacted about the reason and they seemed very concerned. If this is the correction and it stays consistent then I'm happy with the process so far read more

Shasta did an amazing job on my pool, spa and fire pit. Everyone that worked on my project was amazing. A big shout of to Phil for staying on top of the project. read more

Evan Price in sales helped us design our dream pool. It's absolutely beautiful. David Schettino Jr in service came to our home for warranty work. He quickly fixed all the small issues we had and now our lights and filter are working perfectly again. Thank you Shasta!! read more

Resurfaced my pool, did an OK job but was overpriced and customer service was not the best.

I just wanted to give a shout out to James Jehle. He did some work for me recently (replaced pump and filter) and did a great job. He was friendly and took the time to make sure I understood how things worked with my new system. He went also went above and beyond to make sure I was happy and that any questions or concerns I had were addressed in a timely manner. read more

After a horrible start, six weeks and two salesmen and nothing but frustration, Paul Carmazzi, one of the managers took over. He asked us to give him a chance to make things right, and boy, did he ever. Within two weeks of taking over they started the dig and 30 days later we were swimming in an incredible quality designed pool. It was like taking a nightmare and making it a fantasy dream. I can't say enough about the pool. It exceeded all of our expectations. We got the in ground pool cleaning system which is a dream and the service and attention Paul gave us after he took over was impeccable! I can't say enough about him, and if we had not given him a chance, we would not have this incredible pool. If you are considering a pool, you need to call him! read more

NO NO NO AND NO. Do not use Shasta Pools. I'd give them zero stars if I could. We are having so many issues with them. From the very minute my travertine deck and patio were installed we told them it was installed incorrectly. They wouldn't listen and insisted it was correct. At this same time we contacted our sales person to complaint that the wrong color of travertine was installed - again the insisted it was correct. So now here we are six months later with decking that is falling apart and we have to suffer through the inconvenience of having it reinstalled - not to mention taking time off work (money out of our pockets) They are still insisting that the travertine is the correct color - which it is not - we've even had the supplier tell us it is not the color we selected. At this point we have offered to pay for all new materials. Even with that they want to charge us half the labor to remove and install since the patio pavers are "stable". Seriously..........do not use Shasta. I can however highly recommend California pools. California pools built our first pool back in 1997 and also remodeled the same pool 5 years ago. They are awesome to work with. They truly care about their customers and customer satisfaction is their main goal. Unlike Shasta who only cares about money........ read more

Dean Wilde is our salesman and so far we are happy with his work. He's always accessible and always returns our requests. Aside from a few hiccups we are looking forward to seeing the final product as we are currently wrapping up design and heading into construction. read more

Omg! I am so glad we looked up these reviews. We have already started making payments on our pool loan for a pool that has only been "painted." Communication has been non-existent for us too. The pool should have been done by now and they haven't even started! I think that our salesperson Steve is the only one who knows what's going on at that place. Unfortunately it takes more than one person to get this job done. So the question is, do we back out and lose the deposit? After reading all the reviews and now knowing what we have to look forward to, I am confident the deposit will be hardly a loss!! So frustrating! read more

We bought a new home recently and called Shasta and made an appointment for them to come by ,so we could get some ideas and prices. The appointment was for 9am, at 11am I called to see why they weren't here , after giving my name I was put on hold for 5 minutes. After being on hold I was asked for my phone number, which they had already and was told they would get back to me. It is now 12 o'clock and have yet to hear anything. SHASTA YOU HAVE MANAGED TO LOSE MY BUSINESS . THANKS FOR NOTHING. I will find a company who will appreciate my business and is dedicated to customer service, unlike your business. read more

I went to the Phoenix Home Show last week and scheduled an appointment for Shasta to come out and give me an estimate for a new pool. The appointment was for 9 am this morning. At 9:40 I called their office and cancelled. If they can't keep an appointment schedule how the hell are they ever going to get a pool done on time. I have other pool companies I can call. read more

Finally finished the pool on July 25th. It is beautiful and I hope that the quality is so good I can change my mind on the company.

THIS REVIEW IS FOR THE SERVICE DEPT : I have a Shasta Pool that is about 8 years old. Recently I needed some service for an underground leak and some other equipment failure related issues. Based on poor experiences that I have received from other companies, I decided to call Shasta Pools Service dept this time to come fix the issues. I figured that if they did not fix it right, they would offer a better warranty than some of the other companies that I have dealt with. I received great service setting up my appointment through Kathy (602-532-3887). The technicians that came out to my home (Joe & Felix for the leak & James J for the other issue) were all professional, clean cut, courteous and they did a great job both during the job and after when they cleaned up the area. They were on time for both appointments and when they estimated how long the work would take, they were spot on in their time estimates. Overall, I am very satisfied with the support that I received from Shasta Pool Service and their price is on par with the other companies that I have had come out to do work on my pool systems. I will be calling Shasta for future service needs going forward. Nice job folks! read more

We used Shasta for a pool in a new construction home and found them to be hit or miss across most areas. Our salesman was pretty unprofessional, standing us up at one appointment and not being prepared for another which forced a reschedule, wasting a Saturday morning for my wife and I. I reviewed the proposed drawing and decking and the measurements seemed off. after running it by our landscaper, it was confirmed that they had incorrect decking heights. Glad I reviewed their work... Throughout construction, we were kept in the loop on progress which was great. Their service team also did a great job initially in dealing with service calls. My one complaint since has been that we received a free one year filter clean from them where they would come out to clean the filter and teach us how to do it. What I did not realize was that it expired at the one year mark. When I called to ask if they would still honor it a month past expiration, they declined to and said I would need to pay $150. I would expect most other companies to honor a simple offer like this after buying a pool that is multiple tens of thousands of dollars, but they did not. Very disappointing. As a whole, I have trouble recommending Shasta. The pool itself is great, but poor sales and design service along with poor customer accommodation really hurt our experience. read more

We had Shasta come out to help fix up our old Paddock pool a year ago, started in June of 2018 and finished in July. To begin with, the dates we were told the work would be done were a lie. We provided our down payment and the work did not begin as promised but almost a month and a half later. Consequently, the pool was not ready when we had been told and a large family gathering had been planned around their supposed completion date. Not happy about that. ,Regarding the work done, we agreed to have the pool replastered, grind down decking and refinish, SUPPOSEDLY fix cracks in decking and recalk around coping...all for close to $13,000. We did not buy the most expensive surfaces for $1000's more as we THOUGHT we could trust Shasta and their products would be good for at least TWO years and we thought by having Shasta we would be guaranteed good work. Well, the "fixed" cracks resurfaced bigger than ever through the "new" decking within a couple of months. Apparently they won't repair those under warranty but they knew the cracks would likely show up again in selling new surfacing, just didn't tell us. The water drainage we used to have along the decking was sealed off so that water seeped under the decking and created upheaval of joints and areas of the deck and caused some MAJOR destruction of the decking. When Shasta was confronted about this, we were told that the upheaval was likely there prior to the work being done and they should not have proceeded. But oh well, our problem now. Eventually they agreed to deal with the fake (blocked) grated area they had placed over old drainage by filling it with concrete and do a "courtesy" repair of the seriously exfoliated and cracked areas of the decking by the joints. The filled concrete area is now concave so any rain or cleaning of the deck with water has to be swept off and staining of the decking in those areas is almost impossible to get rid of. They advised us to put up a gutter over the decking, which we did for another $400... but the decking still requires cleaning at times and requires hard core sweeping to remove the dirty water. Did I mention the CRACKS in the decking..? We still have those and they are growing! And finally, the cheap plastic steps they installed on the side of our diving pool (there had been ceramic ones...we were not given an option), emit some yellow slime that is very difficult to clean away given the nature of the indentation of the steps. This slime STAINS the plaster around the steps and beyond. Overall, the pool looked great the first couple of months...and then all the problems began. After just cleaning the decking this morning, sweeping and sweating and noticing the intensity of the cracks increasing, I am so displeased with Shasta and would not recommend them. read more

This is our second pool we have built with Shasta. It is the worst possible decision we could have made. This process started back in April for us and we still have an unfinished pool!!! From the sales design to the construction we have had nothing but problems! DO NOT GO WITH SHASTA!!!!! read more

All of what was done was completed as scheduled. Only had one pop up not working and that was fixed quickly. Love the pool. Shasta built the original in 1985, remodeled in 2017!! Very satisfied read more

We have had our Shasta Pool for a little over a year now and absolutely love it. The designer, Gary, did a great job and we have a beautiful pool. Any little problem we have had gets taken care of right away. We called them last week to fix a pressure valve and clean the filter and the service technician, Daniel Lammay, was great. He took care of everything we needed and gave us some pointers on making the pool and filter last longer. I do not hesitate to recommend them to anyone who asks. Five stars to Shasta! read more

When we moved to Phoenix we knew that a pool was a must. Shasta built our pool without any problems whatsoever and at a good price too! Such a refreshing experience compared to the last time we had a pool built. read more

As of today I would give Shasta one star for customer service and communication. I have faith in the quality of the product, but not in the people employed to get the job completed. I understand that the whole pool industry is expericing delays. I started this pool process in July of 2020 after we won the lottery for a lot in Queen Creek. Our builder Taylor Morrison said that if we wanted to finance the pool with our mortgage we had to do a dig and hold with Shasta. We went to them designed the pool of our dreams and were super excited about spending our summer enjoying our backyard. The problems started with us even getting the dig completed. They would call and say they are going to go draw outline the pool and we would have to approve it then they will do the dig. We would go to the site to look at the outline of the pool, but no outline would be there. This happened a few times. Each time we would call and ask about what is going on and they would not really have an answer other than they couldn't make it out that day. They never called to say they were not going to do what they said they were going to do. This same thing happened with the actual dig. They would call and say someone was going out to dig your pool, we would go to the lot to look and nothing was done. Now that we have closed on our house and are ready to get the pool completed they are saying it is going to take 28 business days before we could get plumbing done. We have now been waiting since April 30th 2021. My biggest problem is that we have to reach out to them and ask about our pools status and everytime we call then they act like "Oh yes, let me call someone or ask someone about this." This makes me feel like they don't have any kind of system on how they are completing pools. They never say we have 10 pools ahead of you or anything that will let us know what or when to expect our plumbing to get started. The other thing that they have consistently told me is they would not be able to tell me if the plumber is coming until the day of. How can you run a business or can I have a life within those conditions. I am hoping Shasta can redeem themselves by communicating more definitively and consistently. I think they have a good product, but everything else has been disappointing. As of right now I would say don't use them, save yourself the headache. As things continue to unfold I will update my review. read more

I just bought a house which is in need of some minimal deck repair work. I scheduled an apt with Shashta to get a quote. I thoroughly explained how the area in need of repair is VERY MINIMAL (about 10 sqr ft). The receptionist was VERY accommodating, but once the rep came to my house he told me that Shasta has a 200 sqr foot minimum. Thanks for letting me know AFTER I left work early. I called the manger, Mike, who was very understanding at least. So if you need deck work, be sure its 200 sqr feet or more! read more