I purchased a Groupon for his window cleaning services, he arrived an hour and a half early for our scheduled appointment and was irritated because I wasn't there. He then proceeded to call my boyfriend clueless because he was unsure what was happening. I tried to explain what needed to be completed over the phone and when I mentioned that the Groupon stated interior/exterior window cleaning, he told me this was not the case. I explained that I was simply reading what the Groupon said and he seemed to be accusing me of lying.
I also offered to drive home from work and pay for any additional services and HST. He told me not to worry about it and to mail a cheque. When I asked if the address was on the website, he responded with, "I think so." I asked if he was sure about this and he said, "Yes it is if that is what you want to hear." As it turns out, the address is not on the website.
I did start to get a little upset as he was treating me very poorly. He told me I have a bad attitude, called me a bad customer and refused to complete the services I paid for because he did not like people like me. We ended the phone call on very bad terms and the services were not completed. Further to all of this, he left the gate open to my backyard and my dog escaped.
I have contacted Groupon and received a full refund and they are aware of the situation. read more
