Do NOT book with Cleany!!! I am truly so disappointed with my experience with Cleany. I booked a cleaning service expecting basic cleaning tasks to be completed, but the cleaner did not clean obvious areas like bedside tables, bedposts, bookshelves, or the small carpets in our home. Even after providing photographic evidence of the lack of service, my concerns were repeatedly dismissed and met with unprofessional justifications rather than genuine accountability that would align with their 100% satisfaction guarantee. You would think that a company as big as Cleany would honour its business practice promises but they do not. I sincerely hope Cleany improves its service and customer responses, as paying for a service that was literally not performed is deeply disheartening. read more

Review of Cleany - A Disastrous Experience for Short-Term Rental Owners I had an extremely disappointing experience with Cleany while using them for my short-term rental, and I feel compelled to share it to save others from the same frustration. It started with what should have been a simple setup: a booking for 2 guests. Cleany set the unit with only one towel, something I noticed in their post-cleaning photos. I had to follow up and urge them to go back and correct it, only to be met with the response that they would "do better next time." No accountability, just a passive promise to improve. This shows a serious lack of understanding of how impactful presentation and cleanliness are to guest ratings. Then it got worse. The guest called me asking for pillowcases. That's right--they made the bed without pillowcases, which their own post-cleaning photos confirmed. The situation spiraled from there. When I contacted their team for answers, I was met with rude and combative responses from a staff member named Hope, who seemed more interested in defending the team than resolving the issue. Thankfully, I happened to be nearby and was able to personally deliver pillowcases from the locked cabinet. Imagine if I hadn't been available? After the guest checked out, I went in to inspect the unit myself. The mop I provided was untouched--still brand new--and there was visible dust on table surfaces. At this point, I seriously began to question whether they had even cleaned at all. I was originally told that I needed to provide cleaning supplies, yet suddenly I was told they bring their own. So which is it? The inconsistency and lack of transparency are staggering. When I raised these issues, I was met with a so-called "investigation" that resulted in nothing but praise for the cleaner, who they said was their "most experienced" and had no complaints from other clients. That's great--but this was my experience, supported by photo evidence and text messages. This isn't hearsay--it's documented. If you're using Cleany, do an audit. And if you're searching for a reliable cleaner for your short-term rental, I strongly urge you to look elsewhere. Cleany lacks the knowledge, professionalism, and honesty that's required in this space. If you're not watching closely, they'll cut corners--and your guest reviews will suffer for it. You and your guests deserve better. EDITED: after reading their response its clear this company can't be trusted. You specifically told me that you use my supplies for cleaning and asked if I had a vacuum and mop... how is that misunderstanding, or is it a cover up to the lack of cleaning that was done. To top all this off they still charged me, not even a discount or good will .. nope full charge, but hide behind texts asking me for my address.. for what? flower delivery?! Attention to detail.. you have my address because you came to 'clean'. That in itself explains A LOT! DON'T WASTE YOUR TIME WITH THESE CLEANERS.. ITS NOT ONLY MY REVIEW.. LOOK AT ALL THESE 1 STAR REVIEWS... where there is smoke, there is FIRE! read more

There was good and bad with this service. BAD: One out of two scheduled cleaners showed up. They had to scramble to find a replacement which meant I had to extend my time on site quite a bit. They also wanted to add an extra hour of charge on top of the existing quote. I didn't accept that so they didn't complete the work. GOOD: They had to scramble but at least they did make an effort to solve the problem. The cleaner that did show up was competent. read more

The girl that came did not do a good job, told me it was because she was sick (yes, in the middle of a pandemic!)- and wanted me to pay extra for the extra time it took due to this. I did not. I then had to reclean myself as it was such a poor job, with dirt still on the floor. I suspect the company is having people do 5* ratings for them as many of them do not really do other reviews (Craig B, Beth F) read more

The cleaners left the floors dirtier than when they first arrived. We contacted Cleany right away with photos hoping to take advantage of their free re-clean service. Unfortunately, one week later, we have yet to be given an appointment. This is on top of the cleaners arriving 30 minutes late (they give a one hour window for arrival time and they arrived 30 minutes after the one hour window). Considering that this is the most expensive cleaner that we have ever paid for, we expected better value for our money. read more

I engaged the services of Cleany solely to reduce stress and save some time. The agreement was monthly, the last Sunday of each month. This concept proved challenging for Catherine to schedule and each month an email reminder would appear to state that I had booked a random date within the month, not always even a Sunday. Each time, I had to reach out and have this corrected. So, no stress saved. Each time a different woman would appear and have to be given the same basic instructions. Just the two bathrooms and the common area, which included the kitchen. Each time I had to monitor the worker and redirect her away from areas which were not just the two bathrooms and the common area. One was heavily invested on cleaning the one bedroom. Then we go a woman who I will call N. She had all the subtly of a class 5 hurricane. Her first visit she yanked so hard on the one glass shower door that she pulled off the pressure fitted metal handle. Took me almost 20 minutes after she left getting it back in place. Well, almost. I didn't say anything but I wasn't impressed. The second visit I wasn't too worried about the shower as I figured she had learned the last visit. Well, this time she yanks on it so hard she broke the one hanging bracket, dislodged the door out of the bottom track and left it barely hanging in place by what was left of the second hanging bracket. That took a few hours and two people to carefully get both glass doors out of the frame, set aside so they didn't break and the hanging brackets replace/repaired. The top rail had to be repositioned as she had jarred it and then both doors could be rehung. Also, I observed N taking a blue rag and wiping down the toilet in that bathroom and immediately after, going to the kitchen and wipe down my various bottles of olive oil, balsamic vinegar and soy sauce and the pour spouts on each as well as the kitchen countertops and door fronts. Later bottles were poured out and put through the dishwasher and I had to take the time to redo those surfaces. Wipe everything clean with a fresh cloth and disinfectants. So no stress nor any time saved and to add insult to injury as it were, I received an email with half the company openly cc'd stating that when I wrote to state we were cancelling, I was told that what I had shared with the company didn't actually happen and that I had not seen what I had stood and observed. So, to them I am also a liar. Nice right? On top of this I was billed for the pleasure of having my kitchen swabbed down with the toilet rag! And before you ask, why didn't I stop her? First, I was shocked. absolutely flabbergasted. Second, it's myself and a strange woman in my home in 2023 and the LAST thing I want to do is upset her and face God only knows what trumped up allegations. No, better to observe, document and report to her employers and hope they would do the right thing and not charge for that session. Well, I could have hoped. I got invoiced. So unless these are the sort of services you are hoping for, I might strongly suggest that you look elsewhere for your cleaning services. Perhaps they deserve a review by the health authority. Thoroughly disappointed with Cleany. read more

I booked two cleaners and had Andres and Jenny come. I had ordered the move out clean for a two bedroom 1200 square-foot condo (no pets, non smoking home and no carpet). They came right on time at 9 AM And I had asked them to bring all of the cleaning supplies including a mop and a vacuum. They brought everything including an industrial vacuum. They did an amazing job! At each step of the way, Andres checked in with me to ensure I was satisfied with their work. I had asked them to clean all of our blinds, inside windows, oven, inside of fridge, inside of cupboards, baseboard and scrub the tiles. They also cleaned my patio floor and patio roof. My kitchen tiles were stained and I couldn't get the stains out but they did an immaculate job! I was so impressed as I've never seen the tiles this colour before! I would recommend Cleany to anyone. The move out clean was 4.5 hours but since I had asked them to spend more time on the blinds, they told me ahead of time they would need more time and if I approved for the additional work. I appreciated that he told me ahead of time instead of being surprised afterwards. So in the end, for two cleaners for 6 hours costed $504 (taxes included). I'd be happy to work with Cleany again. read more

CLEANY - This is the stained kitchen floor before Cleany cleaned it. - Home Cleaning Near Me

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They usually do a very good job. I have been using them for years. My mom's place can be quite challenging, but they do a good job. They are very slow though so you might want to poke them along. read more

this is a scam you book cleaners for three hours 2 cleaners at $48:00 each per hr , they take there time after three hours they ask if you want them to stop or continue with only half the job done 3 hours turns into 4 then to 5 ect. i ordered a deep clean they missed a lot and I finally told them to stop after five hours and the job was still not done to completion . They didn't clean the stove some cupboards and there was dirt left behind the toilets , they are not professional cleaners they just hire random people read more

CLEANY - Behind toilet not cleaned - Home Cleaning Near Me

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Used Cleany for the first time just before the holidays. Great work. Will definitely be using again in the new year

My husband and I decided to we wanted to get someone in for an initial deep clean of our apartment and then have someone come in weekly for upkeep. I looked at various cleaning companies and decided to try Cleany. I emailed them with my request and they responded promptly. I told them I would like to get someone in on Fridays. They said they could accommodate that. I advised that the cleaners could start anytime after 7 am but I'd like the cleaning to be finished by the time I get home at 5 pm. They also said they could accommodate that. We made an appointment for the initial deep clean. They told me it would take 7 hours or more. I agreed. They said the cleaner would arrive at 8 am. The day before the initial deep clean appointment, I got a call saying they'd like to reschedule for Sunday. I said that wouldn't work for me. Vanessa told me that was fine and we'd keep the original appointment. Subsequent to that phone call I got a confirmation email that the cleaner would be arriving at 8 am. The morning of the cleaning, 8 am came and went and no one showed up. At 9 o clock I called Cleany to see what was up. Vanessa informed me that the appointment had been moved to 12:00. I was surprised. I hadn't agreed to that. No one had called to ask me if that was ok, and that meant the cleaner was going to be there until 7:00 pm - past the 5:00 pm cut off we had agreed to. I expressed that I was frustrated that that decision was made without talking to me. She asked if I wanted the cleaner to quit cleaning at 5:00 and I said no, but that I'd like a discount for the inconvenience of having to find something to do for 2 hours on a Friday after work when all I want to do is go home and relax and the original agreement was that it would be done by 5 pm. Vanessa said she'd talk to her boss. Vanessa called me back to inform me that her boss had agreed to a 10% discount. She also informed me that the cleaner arriving at 12:00 could only stay until 6 and another cleaner would be coming at 5:00 to help out. 12:00 came and went and nobody showed up. I called Cleany and there was no answer. Shortly after I called, I recieved a call saying there had been an accident and the cleaner was going to be late. She finally arrived at 2:00 pm, which would set the cleaning back to being completed at 9:00 pm. I was not happy. The cleaner who was supposed to arrive at 5:00 pm did not arrive until 6:00. I went to the movies to waste time. I got out of the movies at 9pm and went home to inspect the place. The cleaner's were gone. The kitchen and living room looked good. I was impressed, but I went into the bedroom to find it hadn't been done. Not vacuumed, bedside tables not wiped. I was extremely frustrated. Later that night I got an invoice for the full amount without the discount we had discussed. I'm not trying to be dramatic, but this was quite honestly the worst customer service experience I've encountered in my life. This was not an insignificant opportunity for Cleany. It was going to be on an ongoing, weekly cleaning contract. I understand that accidents happen, staff cancel last minute, but it is wholly unacceptable to make changes to an appointment without discussing those changes and obtaining the consent of the parties. I am shocked that none of this was communicated to me and that I never received a call from the management of the company expressing their apology for the way the initial clean went. Having read other reviews, it seems this sort of thing occurs frequently. I DO not recommend Cleany to anyone. We hire cleaners to make our lives easier and more convenient. This experience was anything but.... read more

This should be more of a 3.5 stars then a 4. Went with cleany cause they had a yelp promo and they had a satisfaction guarantee. Booked 4 hrs with the promo because I did a renovation and needed the areas that weren't renovated(bathroom, foyer and kitchen) to be thoroughly cleaned. Let the cleaner and went out. Came back 3 hrs later and the areas which needed cleaning were just getting started. The cleaner barely got through the bathroom and a bit of the kitchen when time was up. To say I was dissatisfied would have been an understatement. I told them about my dissatisfaction and they sent out a different cleaner the next day. The cleaner did a wonderful job and I was very happy about it. If I had the second cleaner the first time this would have been an easy 5 star but since I had to get a reclean it fell to 3.5. The fact they sent out another cleaner the next day means their satisfaction guarantee is prompt and let me feeling good. read more

Not too bad, not too good. Just OK. After reading the good reviews here, I even paid extra for deep cleaning. But the place was hardly deep cleaned; there was obvious dust and stains left in multiple places. Maybe the problem was that our 3000 sqft. house was a bit big for their one cleaner. They might be better off sticking to smaller properties or expand their team before taking on bigger places. I also never met someone who was so determined to not smile or be friendly. Sure it's not a requirement for the job or anything, but it wasn't very comfortable having someone in your private space who seemed very unhappy to be there. read more

I love these guys for more reasons than one. The booking process is simple and breaks it down enough to let me know where I'm getting value for my $. The the service provided follows up to be just as promised. Friendly crew, works hard and pays attention to detail. I could not ask for more. read more

Always excellent service. Prompt, meticulous and hard working. Been using Cleany for 2 years almost twice a month and I have nothing but good things to say. Give them a try! read more

I had my first cleaning with Cleany this week and I was extremely impressed! The booking process was easy and they were very responsive to my questions. The cleaning lady arrived on time and was so efficient and extremely hardworking! She listened intently to the things I needed done and just got to it. Within 2 hours my place was spotless!!! And the way she made the bed - HOTEL quality!!! Five stars!! read more

I recently moved into a new home in Burnaby and researched many cleaning company's to come and clean the property as we had no cleaning supplies. The previous tenants had done a move out clean before they had left so it really just needed a wipe down. All the kitchen appliances were new and were installed before we moved in so they did not require cleaning. That being said we do have a 2500sqft house so was fully expecting them to take the 10 hrs required. One girl arrived at 7am and the other girl arrived at 8am. I nipped out of the house to let them get on with the cleaning. At 11am I received a call from Melissa notifying me that my house was very very old and dirty and that they had only just finished the kitchen (7hrs) and that it would take an additional 6 hrs to complete the remainder of the house. Which if they take 7 hrs a room would definitely not be the case. I told Melissa to ask the girls to complete the bathrooms and Hoover and mop the floors in the remainder of time left. When I got home both girls were gone and the house was not clean. None of the surfaces had been wiped or cleaned, no floors had been cleaned, no windows or baseboards had been cleaned the only thing that had been completed was the Kitchen. cupboards. It then took me 5 phone calls with Melissa to ask what I was paying $350 for as I couldn't see what they had spent 10 hrs on. Finally they just charged my credit card for $280 and said that was the best they could do. I just find this completely and utterly useless and I ended up cleaning my house in 5 hrs on my own. Wish I had just done that from the beginning. read more

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Cleany is responsive to texts and provides great service. I was very pleased with the first cleaning job they did for me and I will be hiring them again. I had asked for a basic clean and the staff person went beyond what I was expecting, even cleaned the shelves where I store pots and pans. I'm not sure what they used on my shower - perhaps just arm power - but they removed the mildew and stains nicely. Great service! read more

I have repeated my original appointment with Cleany and am happy to report that my experience was just as good as the first. Same price, same quality of service. I have no complaints. They also made the appointment with super short notice. I sent a quote request on Saturday night, heard back on Monday, and then had a cleaner swing by on Tuesday! Prompt and quick. read more

Friendly service and decent cleaning job. I wouldn't say it was a deep clean but for the price it was adequate.

Great service, good communication. Showed up on time and did a great job. Defs recommend!

I asked for a quote via yelp and I got a response within an hour! The owner is really fast and efficient and was so easy to book. I had someone come in the very next day! She was a miracle cleaner! She was fast, professional and did an amazing job! Having a new baby and an older kid doesn't allow me much time for cleaning so my apartment has not looked like this in years!!! I was so impressed that instead of booking biweekly as I initially had planned, I decided to go weekly! Their price is very reasonable too! The cleaner brought her own cleaning spray and mop. She even recommended a vacuum cleaner that would be better for my carpets. I know I can trust them, and next time I will be leaving my keys with the concierge while I worry - free take a walk with my children and come back to a clean apartment! read more

This is long but I want to be balanced and fair and if you have followed my reviews, you know I am fair and that it is tough to get either 1 or 5 stars from me. I was very much looking forward to using Cleany, based on Yelp reviews and my first encounter. I was housesitting for my kids who were off in Hawaii and I wanted them to return to a sparkling home so, a week in advance, I reached out to three local cleaning outfits. Cleany responded within minutes and the other two didn't bother. There was no heavy cleaning involved; just make the already clean bathrooms sparkle, mop tile floors, vac the carpets, shine up the laminate and clean 3 or 4 windows. I guessed a pretty easy 4 hours. Cleany was very professional with their response, setup and booking process and agreed to an hourly rate with no minimum. I was happy. I gave a fixed date, a week away, but said I was flexible with time of day. We established arrival between 10:00 and 11:00. At 9:58 I got a call saying the cleaner had an emergency family situation and could we reschedule for "next week." Neither the very last minute cancellation or the suggested make up was acceptable, so I cancelled. They were not happy. Here's what bothered me; A "sick child" cancellation is a pretty standard, last minute, bail issue and is just an excuse. Had I cancelled, it would have cost me. The cleaner would have needed, I'm guessing, 20 to 30 minutes to find me so, for the emergency to arise 2 minutes before the appointment is tough to believe. Dispatch would try to get someone later in the day, after the other customers were taken care of but, no assurances. This was also not acceptable and obviously there is no backup. No plan B. Had Cleany come through and done a good job, they would have gotten appropriate stars. Based on first contact; high marks. Now, sorry, it's a fail. Too bad, I had told other people, about my positive first encounter. Now I can't recommend them. I'm not saying don't use them, just relating my personal experience, FYI. Edited; To their credit, Cleany has emailed with a very sincere apology and offered a comp for any time in the future. Nice gesture and I will consider it. read more

Their booking service online is great, you can pay via credit card and they send you a text message reminder the day before your scheduled cleaning service, which I find useful. If you ask them to change the workscope for your next cleaning visit, they always take your request seriously and make sure they meet your expectations. I've been using their service for several months and I'm happy with this company. I would highly recommend them! read more

I ordered their services for my one bedroom apartment. The level of the cleaning was fantastic! Every single hole was deeply cleaned and my bathroom which was soooo dirty came out looking like brand new. These guys are amazing, highly recommend read more

DID NOT SHOW UP. I found these guys on Craigslist advertising last minute cleaning services, which is exactly what we needed. We booked over the phone on Saturday morning for service on Sunday evening. Got an email confirmation on Saturday evening for the job incorrect time... they were coming Sunday 8am instead of 4pm like we discussed on the phone. OK no problem... I adjusted my plans to accommodate 8am. Sunday comes around. No one shows up at 8am Or 4pm! Not one call from Cleany to explain what happened after several calls and messages that went to their voice mail. DO NOT USE if you want reliable service. read more

I have to say that I really recommend the cleaning services at Cleany . 9/10 times the cleaners are very good and meticulous . I am just reducing 1 point for a below average service , however Olga was responsive and very cooperative . This really helps me free up my time and the customer service is always prompt to respond ! read more

I was very pleased with Anytime's great service and don't think my house here in Vancouver has had such a good cleaning in a long time. The cleaner, a personable young woman, went into all the nooks and crannies and in four hours had the place gleaming from room to room. I made arrangements for her to come again on a regular basis and would highly recommend Anytime Hime Cleaning. And their prices are on par with other cleaners I have had who were far less industrious than Anytime. Shirley M. read more

I dont remember the cleaner's name but she said she only works with Cleany on Saturday and thank god it was Saturday. She cleaned so hard for the 4 hours and tried to fill every minute with hard work So worth fhe momey!! Will definitely go back to Cleany read more

I really appreciate the responsiveness of the cleany team and their flexibility with last minute requests. They have been super helpful and always find someone for me even last minute. read more

I hired them to clean up after our house sitter before we got home from a 6 week trip. While the place was clean, the floor felt greasy and I nearly slipped in the tub. I asked what type of cleaners they use and found out each cleaner uses their own products. They offered to redo our place with a different cleaner and I couldn't be happier! She cleaned the place in 2 hours with all the nooks and crannies with what it took another cleaner from another company to do in 3. A super integrous company, some great cleaners and great results. Would recommend. read more

I find the cleaners at Anytime to be quite efficient and they are happy to hear what my priorities for the cleaning of my home are. I have a 4,000 sq foot home and I found that the cleaners were able to manage their time well and the place looks fantastic! I have used Anytime on three occasions and will continue every two weeks for as long as I own my home!! read more

We hired Cleany for move-out cleaning service: After paying for a 4.5-hour move-out cleaning package, a re-cleaning needed to be booked due to multiple deficiencies. Cleany charged another 3 hours for addressing the deficiencies but the end result was still unsatisfactory. Another cleaning company had to be hired. read more

First time client. Move out cleaning requested, and requested that the walls, base of walls, top of 2 bedroom doors, blinds and oven cleaning be priority. Their minimum charge was 3 hours, which I totally agreed upon. They asked if I needed the cleaner to bring his/her own cleaning supplies, and I said yes. No carpets, No floors needed to clean. No garbage needed to be thrown out. The cleaner arrived 10 minutes early. My landlord let her in. I arrived a few minutes before the scheduled time, and said my hellos and she was already cleaning the cupboards. I then repeated which areas I wanted her to focus on, minus the walls, as the landlord painted the walls. I didn't think the job would be more than 3 hours, so I asked if she could text me 15 minutes before finishing to return to the house to pay her. I thought it would take her maybe 1 hour and a half.. She thought so too, made a comment of being tired. I left to run errands. She texted me, I returned. The blinds were done The inside cupboards were done The bottom cupboards doors were dirty The oven/stove was dirty (fan area not cleaned) The window ledge was wiped but where the window slides was dirty (by the ledge and visibly dirty) It was under 2 hours in. I pointed out the unclean areas. She replied, her boss said it was okay for 1 and a half hours of cleaning and reduced the price. I said I never got a call or text about this. She shrugged her shoulders. I mentioned that I booked for minimum 3 hours (which is their minimum hours to book)... She said she was done. She said the cupboard doors were dirty as she only brought one rag/cloth to clean, and since the blinds were dirty, she couldn't clean properly. I didn't argue. I asked for proof of the reduced amount her boss authorized. She showed me the text message and allowed me to take a picture of it. After she left. I finished cleaning (with a sports related knee injury, which is the reason for paying someone to clean)... and read the text message picture that she sent her boss. It stated. That "I (as in ME) wanted her (the cleaner) to finish in 1 hour and half".. I sent the company an email with the above (what was not clean and the text message, referring that I wanted her to finish early - not true. The place needs to be clean to get my deposit back). The company did apologize ane said it was probably a misunderstanding. I gave them the benefit of the doubt, but there was no excuse to just leave the house after a client complains about unclean areas.. especially if I booked for 3 hours. The cleaner should have stayed for the 3 hours and clean as much as she could. Also, trying to defend why it was unclean (saying blinds dirty, so the only rag/cloth she brought was dirty).. It's the cleaners responsibility to have all and enough cleaning supplies. If I knew she was going to bring one small rag/cloth, I would have been more than happy to bring and give some extra supplies for her. After sending the company an email, they did offer a 2 hour complimentary cleaning by another cleaner. I asked if they could return tomorrow, to finish as I need to have the house clean by then.. to get my deposit back. They said they were busy. I thanked them and declined their offer, as it beats the purpose of why I hired them in the first place. Too late to find someone else to clean, so I returned and cleaned up the rest. - unhappy customer read more

Excellent! Very organized and helpful in changes that are needed (i.e. more time needed). Reminders, connection is quick and very responsive. Highly recommend. I was very overwhelmed with moving - Hilary made the move out cleaning process complete. I have since used her services in the new apartment and with the mess encountered, she has been a wonderful help. Thank you for being so great with providing services and all the extras. read more