Note: Levine's is a mom and pop shop, located in a building behind a home in residential Arlington…read more There isn't any sign (although, it would be great if they got one because it's initially a little creepy walking up to someone's house and hoping you have the right place). Unfortunately, I think the professionalism is lacking. While the internet says Levine's is open til' 6, twice I went before 6 to find no one around. There isn't even an answering machine for the phone line. Mr. Levine handed me my knives without wrapping them, posing a safety issue. His wife had to remind him to do so. Also, my knife, while a shitty knife, still isn't cutting things well, even after being sharpened. Despite these lapses, both Mr. Levine and his wife are very friendly, and clearly take pride in their work. The prices were reasonable - I had my chef's knife sharpened for $15. I think this is a situation where a few minor changes would really go a long way. That said, I get the sense that this is a side business, and Mr. Levine and his wife aren't really trying to be particularly professional, just trying to make some extra money for a hobby.

Great service, reasonable price and reliable. Make sure you catch them at a good time though…read morebecause phone responsiveness can be a bit off. Also, make sure to call ahead because the business can be difficult to find as it's located in a residential area. Otherwise, very happy with the service.

Took my lawn mower blade to get it sharpened. He took it inside and brought back the sharpened…read moreblade. However, he used a very coarse grinder that created almost serrated edges on the blade. This would cause the blade to pull and tear the grass instead of making a clean cut. I was very disappointed and asked if he used a 30 degree angle for the grinder, he acted annoyed and said 37 and half degrees! I figured it was useless talking to this guy as he was the master of his universe! It was obvious they don't use professional table mounted Sharpener because the edge was not uniform. It's really disheartening because I had high hopes for this place.

Excellent job. These guys are good. Honest, integrity, and they do a really nice job of explaining…read morewhat is going on with your mower and how they are going to touch it up. I say this as an absolute compliment - this is an old-school way of doing business which I really do appreciate it. Give them a try! This will be your last stop for any lawnmower service you might need.

Gary is a craftsman, clearly knows exactly what he is doing and can sharpen anything. Not just…read morehappy with the result, I was impressed with how my chef's knives turned out and the blade was not all marked up when he was finished. The knives may be better than new! I cannot believe the difference in performance...definitely waited too long for this preventative maintenance. I plan to follow up by having a few other knives, shears, tree trimmers, etc. sharpened. You will not be disappointed -

***** I would get an edge here again. Very professional and Personable!…read moreQuite satisfied

I buy all my appliances here. They will match or beat anyone's price and their delivery is always…read moregreat and fast.

This review is for the *service* department. Over the years I've had good experiences in the…read moreLeesburg store when searching for new appliances or ordering parts. Recently we had a service guy out regarding our washing machine. As I told the lady when I called to make the appointment, since day one we have done *all* the things we're supposed to for a front load washer - monthly cleaning with Affresh and wiping down the door, seal, detergent tray etc. We even opened up the machine to clean the drain pump. Yet it still smells. She said she'll send a service guy out to look at it and fix it. To start with the guy shows up and parks the truck half in and half out of our driveway despite there being a spot RIGHT there in front of the house. It would have taken him literally an extra 10 steps to do the right thing. As I answer the door I see the mail carrier pulling up and having to get out of the truck to deliver the mail. I went out to greet him and get the mail, apologizing on behalf of the Sterling Appliance knucklehead's parking. The service guy just stands there and says nothing to either the mail carrier or me. Lazy and thoughtless. Then he goes in the laundry room and after a very quick look at it, proceeds to tell me that this machine has clearly been cleaned well and they can't guarantee smells will be gone or won't return, only that he can charge me north of $800 to replace several parts today to see if that will help. I ask instead about replacing the drain pipe since that is the one thing we hadn't tried yet. He tells me he can't do that today because it would (suddenly) take a second person to pull the machine away from the wall to access the back of it. (Never mind we did that with one person to check the drain pump.) So, I'd need to pay for today, re-schedule and pay for labor for two people to come back out and that alone would run around $400 plus parts. Instead, I paid their service call fee and will not use them again because of this lazy, lazy guy. What a waste of time and money. Sterling Appliance, certainly you can hire better employees than this ridiculously lazy clown!

Closed and out of business apparently. Drove there based on their website and the place was vacant.read more

Had never went to a custom frame store before, but had a hard time finding 11x14 frame at retail…read morestores and decided to go. Service was excellent - the staff is very nice and helpful! There were so many different options of frames and the store clerk helped me navigate through them all and pick out a beautiful frame for my picture. I will definitely come back to get my other pictures framed!

Mark and Kim repaired our Toro lawnmower quickly and competently. They are friendly and gave…read morehelpful advice. We are very happy with their service and recommend them highly. Dennis and Amanda, Berryville, VA

I have lived in Loudoun for almost 30 years and his is by far the worst company I have dealt with…read morein that entire time. They scheduled me over a month ago which is understandable considering it's Spring and everyone wants their blades sharpened. So I took my equipment apart as they instructed and had it ready for my appointment as scheduled. Of course they were a no show. I questioned why and I was answered with a text that he was working on something else and I would have to be rescheduled, I was a bit upset but asked when they would honor the appointment. That text was met with a call from some hillbilly saying he heard my "little attitude" and at that point I hung up on the phone as I realized there was no intelligent conversation to be had with them. Run, don't walk away from this group, they will waste your time. No stars if I could.

Don't expect to get your vacuum fixed in a timely manner or get a notification as to the problem. I…read morehad to call the Leesburg location to find out what was wrong after they had my vacuum, they lied they left a message but that due to no notification the vacuum would be moved to the front and that it would be done by Wednesday. That was a Monday I spoke with a person, no call Wednesday saying they were delayed or had a problem. Call them on a Friday and nobody's available to fix it and it will be 2 more days maybe or I can pick it up if not done. NOT A GOOD CUSTOMER SERVICE Practice. This not the first time I had vacuums service but it will be the last!!!

12/10/24 Update: Upgrading to 3-star…read more Kevin, the manager, reached out almost immediately after I'd posted the below review, so they're clearly closely watching feedback. I appreciate that he was polite, seemed to sincerely want a do-over, and was much more responsive than his Friday rep (who was faulted for being "new"). I brought the vac back and left it with Kevin and his tech for a few hours after reproducing the problem a second time at the store with him. When I was called back, I was told that my vacuum has a problem that nobody at Ace had ever seen before. Kevin offered me the hose and motorized head off of his floor model - both in worse shape than my own - as replacements since they were known to work. I did not want used, more worn, and possibly more aged parts than my own as replacements, but I agreed to take them home and experiment with them at our next whole-house cleaning to see if I could isolate where the failure was occurring (hose, extension, or head). On the way home, I realized I'd forgotten my original motorized head so went back to pick it up, only to find someone had attached it to one of Ace's floor models for their use as if it was their own. Excuse me?!? Some brief testing at home, and my unit now seems to work both with and without Ace's used hardware, so perhaps disassembling and reassembling the unit twice addressed whatever the problem was. I'm going to trial it next weekend when we do our whole-house cleaning and hopefully just return Ace's used hardware and call it a wash.

I have had a wonderful experience with Noshi's threading services. She is very flexible and tries…read moreher best to accommodate her clients.

I came in July for eyebrow threading and a facial wax. Unfortunately, my experience was very…read morenegative. During the facial wax, my face became extremely red, painful, and irritated, and I later required professional medical treatment where I was prescribed burn cream. There was no skin assessment or consultation before the service. When I expressed concern about how much my face was burning and how red it had become, I was told to apply cold water and was reassured that my skin was "just red" and not burned. I was also told it could be related to my menstrual cycle, which did not feel like a reasonable explanation. Wax was left on my nose ring and earring, and I had to remove the wax from my nose ring myself at home while my skin was still very inflamed. After filing a complaint with Fairfax County Consumer Affairs, I learned that the individual who performed my wax did not have a cosmetology license at the time of my service. This was a painful and distressing experience, especially for a facial treatment. I'm sharing this so others can be cautious and informed about who they trust with their skin.