I had an eye issue and the staff member was pleasant while booking my appt…read more The technician who performed a pre-exam was professional. Dr Banh was a compassionate and thorough doctor. Without rushing the exam, she gave a detailed explanation of my issue and gave me some sample eye drops. I have total confidence in her.

Dr didn't communicate at all even after my cataract surgeries. No advice on care, no education etc…read more No bedside manner. A month after surgeries I had a new serious problem with my eye that I need a surgery. I will not to go to that clinic again.

Update: high quality eye care. Cutting edge technology. Dry eye treatment I have had twice…read more Macy's a tech there and is very detail oriented. Great care!

I would highly recommend this place. They are the nicest, knowledgeable and accommodating staff you…read morewill come in contact with in a doctor's office. Great place.

Dr Lozano was pleasant and caring. She spent a lot of time making sure I understood everything I…read moreneeded to know regarding my contacts. Very thorough. Was seen on time, staff are also very pleasant. Insurance information was up front and much appreciated. Even adjusted my glasses that I did not purchase there.

This is an updated post regarding the billing practices that are being performed by new Braunfels…read moreEyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact lens evaluation and fitting) free of charge without a co-pay. My first visit I was charged a contact lens fitting fee $70 which I thought was odd. When I enquired about it I was told it was due to the contact lenses that I got. Then my husband mentioned he was also assessed the same fee. Given that they took really good care of my husband I didn't think to question or look into it. The second exam came around and I was charged the same fee and I asked more questions about it and they were saying that my insurance will not pay for both the exam and contact lens exam/fitting. Third exam took place on 5/2/2024. Prior to my appointment I took a deep dive into my benefits and saw that it is a covered service. When I arrived I informed the front desk of this and they printed my benefits and they confirmed it showed $0. My vision exam was swift, no issues, and no changes in contact brands. I chose to use my benefits towards my glasses and paid out of pocket for contacts as my insurance will only pay for one or the other when it comes to materials. Yesterday 5/14/24 I received a call stating my glasses were ready for pick and that I owed $70 for the contact lens fitting. I called back and left a voicemail wanting additional justification for the fee. This morning I received a phone call and I explained the above mentioned and that I have never been charged such fees. The conversation ended up going south as Stephanie was cutting me off and said they billed the insurance and contacted them and it's not covered. I then logged in and began investigating all my EOB claims. You will see an older claim ( picture 1) done at another provider showing both contact lens and comprehensive exams and I owed $0.00. Then you will see my claim at NB Eyecare where the contact lens fee was never billed. I then contacted blue cross blue shield and spoke to a claims specialist who also agreed that per my benefits I should not be charged. BCBS then contacted new Braunfels Eyecare and had a three way conversation. Bcbs the informed there billing specialist that I am being charged for services that are 100% covered. The specialist had no clue and was faulting the system and said the box is greyed out. The bcbs representative then told her to contact the provider line for assistance but I should not be having to pay a fee for the covered service. I then went in and picked up my glasses and informed them that my husband and I will no longer be patients due to there unethical billing practices which is unfortunate as both my husband and I really liked the doctors and have always had a positive experience. But we will not be subject ourselves to being taken advantage of financially.

Highly recommend Local Eyes Optometry! The ladies up front were so sweet and welcoming from the…read moremoment I walked in. I actually found them based on their amazing online reviews, and they absolutely lived up to the hype. Dr. Page is super thorough, such a chill guy, and really easy to talk to -- he made the whole appointment comfortable and stress-free. The staff also helped me pick out the cutest glasses that perfectly compliment my face shape and features. They truly take great care of their patients. I can't wait to come back next year!

Accommodating able to get quick appointment. Up front pricing. Nice location and facilities…read more Professional staff and loaner contacts till my new prescription arrived.

I called my insurance company to find a provider under my insurance plan and they referred me here…read more I called them to verify that they take my insurance which they said yes. I went there for my exam and to get new glasses. After the exam the optician was helping me with my glasses. I have a high end frame (several of them that are in prime condition). I just wanted to replace the lenses. I have over 50 years of experience in the optical field from manufacturing to dispensing. The optician asked what I wanted. I explained that I wanted what I currently had. She responded with, let's get the most expensive and see what your insurance covers. I asked why and she said, why not? She could not justify wasting money on something I did not want or need. Then she said "your insurance doesn't cover any glasses." Well that is a crock. I had already called the insurance company and knew exactly what they cover! She gave me a price of over $1,000 dollars for a simple bifocal lens! This place is a scam! I left and took my prescription from the VA not the one from them because I had ZERO trust now. I filled it out of pocket at another optical company for 300 dollars! I called my insurance company and filed a complaint about this place. The only thing they care about is how much money they can get out of you.

Dottie was so helpful with my contact lens issue today. Initially, she said there was nothing they…read morecould do but after I voiced some frustration (sorry Dottie and Krista), Dottie got on the phone and took care of my problem. She was able to order a replacement lens for my defective lens without me having to go through all the warranty red tape with the supplier. THANK YOU very much Dottie. I appreciate you!

Got an appointment within a week of calling. Staff great, office clean and modern. Got a new pair…read moreof glasses and they came in on time.

My mother goes to Landa eye center where she sees Dr.Clark. The office is aesthetically pleasing…read moreand very welcoming.The ladies at the front desk are courteous and professional. The techs who do the glaucoma testing, Peripheral vision testing and other necessary test were very helpful taking care of my 89yo year old and let me sit by her while they did they testing . Dr. Clark explains everything to my mother. I appreciate that he is very thorough and saw concerning eye changes and sent her to a retina specialist. Landa eye center has a wide array of fashionable frames to choose from. Very satisfied with the care.

ALWAYS super friendly, courteous and efficient. One of the few doctor/medical annual requirements I…read moredo not mind at all. Great team here.

They always late for my appointment. Patient that came in late they still take them in. Lead time…read moreto patient that are on time have to wait 30-40 mins wait time. It's ridiculous! I would not recommend.

To start off I would like to give Rivercity Eye Associates A huge thank you! I visited Dr. Hager…read moreand his staff recently. Like so many I was self treating my eye condition with over the counter medicine. Sadly this is been going on for approximately three months. This location is easy to find the staff was very pleasant and professional. Dr. Hager explained everything in detail and took his time. I would highly recommend Dr. Hager. My eye condition has greatly improved already. I am so thankful! Most importantly I know exactly where to go with any of my vision needs.

Eye Lazer the staff was very kind and polite to me.dr Hager was wonderful to me took the time and…read moreexplained the Lazer surgery and even pushed me in the or room.the nurses at the office was so welcoming me my sister is here at his office in SA.thank y'all so much for all the support