Wow, what a great eye doctor! Dr. K was very professional, listened to me, took the time to explain…read moreand go over the process and what my eyesight actually looks like. The only complaint I would have is the staff was very uninformed with the insurance and I almost got charged an extra fee I wasn't supposed to pay. Luckily, I caught it and they apologized so it wasn't an issue.

Dr K answered all my questions, gave recommendations and options. He's is knowledgeable, polite,…read morehigh energy vibe. Straight forward with his answers. The reception staff was quick and efficient.

Be prepared to audit your billing as the office can't get it right. You will not get help from…read morestaff and lower your expectations of Dr Maverick as he will insult you and offer zero assistance . Rude is an understatement!

Great care! I had my cataract surgery with adjustable lens implants. The nurses and staff were…read moreexceptional. I highly recommend this facility and the doctors. Great experience!

Tori was awesome. Great Customer Service. She was extremely helpful in assisting me with my frame…read moreselection. Great price me as well

I recently lost my glasses at the river and I had to get a new pair. I wasn't able to use my…read moreinsurance to cover because it wasn't time yet for new glasses. Victoria helped me get my same pair and prescription and gave me 40 percent off. She was very helpful with my situation.

Nice, clean office. Able to make appointment quickly and office staff were great and timely! Dr…read more Rajani was thorough and accurate with my prescription. She was patient and answered all my questions. I would recommend her to all my family/friends.

I walked in on a Saturday and Dr. Rajani was able to accommodate me last minute. She is very…read moreprofessional and her staff member, Dawn, goes above and beyond in her level of service. You can tell she really cares for her patients and has a very positive demeanor. I would highly recommend visiting Dr. Rajani's practice for top notch service and eye care!

I just wanted to take a moment to share how wonderful my experience was at Schertz Vision Source…read more From the moment I walked in, everyone was so friendly and welcoming. Dr. Gentry was amazing--she really took her time with me and was very thorough throughout the exam, which made me feel confident and well cared for. I also had such a great experience picking out glasses. The staff member who helped me went above and beyond--she even went to the back to find additional frames for me to try on, which I really appreciated. That extra effort made the whole process so much easier and enjoyable. Overall, it was such a positive experience from start to finish. Thank you for making what can sometimes feel stressful such a smooth and pleasant visit!

Had some glasses that had tint on them, polycarbonate lenses. All of the tint faded came off within…read morea year. When I took them to get re-tinted, they said they couldn't do it because it's been over a year. One lady who works there told me that they were using a lab that they quit using because they having defective products and that was the lab they used to make my lenses. Of course, the office manager denied that she said that .Office manager said since it was over six months that there was nothing they could do for 400$ pair of glasses. She said she would give me a $40 credit on my account for what the tint cost.. never was I told that polycarbonate lenses could have the tent fade, something that they should probably tell their customers. you could tell when you talk to the manager that her mind was made up and no matter what you said she was not going to change it. Typical of people like that.!

Extremely rude receptionist (male) Was rushing through the entire call as if the building was on…read morefire. Good customer service is reflected by returning and recommendation by existing patients. Do better

I've always had positive experiences with Dr. Chung--she's been very sweet during my visits…read more However, after my son's interaction with her office staff today, our family of six will not be returning. The receptionist was rude and condescending, telling him that if he wasn't sure about his insurance, she wouldn't "waste her time" scheduling his appointment. This was his first time scheduling on his own, and a little patience and empathy would have made all the difference. We'll gladly take our business to the kind and professional staff across the street!

Staff are very welcoming and friendly, the Dr was so sweet and very attentive, would highly…read morerecommend coming to this one as the previous locations I've gone to haven't been too great

Nora was AMAZING! I was a bit worried at first reading the reviews as I hadn't been back in a…read morecouple of years. However, Nora eased all of my worries. Not only did they get me in and out before my scheduled appointment, but the Eye Doctor was thorough and made sure to answer any questions I had. I walked in and was greeted and taken care of right away. Then came Nora to help me pick out 2 new frames I really needed. I couldn't be happier and I am forever grateful for their honesty and prices. I didn't feel as I was being pressured or anything! Just the best

I do NOT recommend this place they gave me the wrong prescription in my glasses did NOT let me know…read moreyou only have 100 days to correct their mistake After I called the first week I told them I had issues with migraines and pain in my eye all they say is THEY HAVE TO ADJUST adjust to what the wrong prescription!!!!!! so thanks for nothing I wasted my money on glasses I cannot use EVER !!! If I could give ZERO stars I would.

Horrible place. Went to get glasses for only my 3 kids using insurance we have had for 3 years…read more There prices were outrageous. But that's not the issue. The issue was that we left because of the prices and told them we weren't going to get anything. The next day i went to another eyeglass place to find glasses for my 3 kids and they informed me that they couldn't look at my insurance since someplace had already ran an Authorization. Upset i called this visionworks and they didn't delete the authorizations on there side. I spoke to Jessica and she said it would take 30 days, and i questioned that, as this has never been a problem in 20+ years of having vision insurance myself. Then after i questioned it, she said they would delete them but that it would take about 24 hours. SO now onto the main issue that is complete BS. I asked the new place if they could look at my benefits and the kicker, they said i had an authorization, as well as my wife. Like what the hell, i didn't do anything for glasses just my kids. So I called back and spoke to Jessica again and she said its because when they do authorizations its for the Policy. Like what? What BS are they playing at, I have never heard such BS that the authorization is per policy. Why the hell did they do an authorization for my wife and me when we didn't even have the need to get glasses. The Lady then deleted my wife and my aurhtoizations and i hung up at that. I called the insurance company to verify and they told me authorizations are per person not group, which i already new. But what BS is this store doing. Further more, the authorizations were still in place, so i had the insurance company delete them. Now we need to wait until at least Monday to order glasses as many places are now closed and closed on Sunday. Do not use this place, they are horrible.

I am not usually a person who will give bad reviews on a place. If I do not receive a service that…read moreI do not like I normally just stop going there. There is no point in wasting my energy being upset or angry at them, but I feel like I need to make this review. This would have been my fourth visit to this office. Every time before that they have been professional, friendly, and thorough. Like most people, my work is currently short-staffed so I am not able to get time off often. When I got my time off approved for today, I called and made an appointment for my yearly check. My appointment was scheduled for 2:20 pm. I arrived ten minutes early at 2:10 pm. There were two other people there before me. I confirmed my appointment and started filling out their required paperwork. As I was filling the paperwork out, a family of five arrived stating that they all had an appointment at 2:20. I thought nothing of it as I know nothing about booking appointments for an eye doctor. I finished filling out my paperwork and turned it in. The two people who arrived before me were called back to start the initial exam. During this time the family of five was still turning in the paperwork for them When the second person before me came back to wait to see the optometrist, I anticipated getting my name called. Instead, the first child of the family of five was called. I was a little frustrated as I had arrived before them and I had completed my paperwork before them. I sat there as all five of the family member were called back. As I tried to be patient the optometrist called the first child back to his office. That is when I realized that I was going to have to wait for all five family members to be seen before I was seen. I asked if there was a fee to cancel my appointment, which at this point I would have gladly paid. They told me, no and I asked to cancel it and I left. As I said I do not know how scheduling appointments should go at an eye doctor, but to me, it is common decency to see the patients in the order that they arrive if you are going to schedule multiple people at the same time. I showed them respect by arriving early and honoring the appointment I made with them. If it has been one or two who arrived after me I probably would have been frustrated, but I would have stayed. I felt very disrespected by the fact that five people who arrived after me were being seen before me. Why even schedule appointments if you cannot respect the person's time that they are taking out of their day to use your services. At this point, I will not be returning to this office. I just want to warn people who have time limitations that this place may not be for them.

Dr. Dinh and Dr. Wells are both great doctors and I always have a great experience with them both!…read moreThe staff at the front desk are always very nice and welcoming

I have been a client here for several years. During that time, I have had about three problems…read morewith my eyes and Dr. Klufas has always been attentive, thorough, and comprehensive. This week ON DECEMBER 22ND!!! (when a lot of procrastinating patients try to get it to take advantage of benefits before they reset at year end!), I called with an urgent issue that ended up being a scratched cornea. VERY PAINFUL! Not only did he see me same day but he needed to see me in 24 hours but that meant he had to come in on the 24th since he saw he so late on the 22nd. He saw me on Christmas Eve morning. I have never seemed rushed in any of my dozen visits in the past five years and he has always taken care of me. Stop what you are doing and pick up the phone and snag an appointment with the best eye doctor in Texas. P.S. His staff is first class also and he doesn't gouge you or overcharge you. They know insurance and how to deal with it. NOW, why are you still online. GO call now.

Update on my previous review from 9 years ago. Nothing has changed! I still go see Doc Klufas and…read moreso does my family. Fantastic eye care from a man who cares about his patients. I have been a patient for 20 + years now.