I am not usually a person who will give bad reviews on a place. If I do not receive a service that I do not like I normally just stop going there. There is no point in wasting my energy being upset or angry at them, but I feel like I need to make this review.
This would have been my fourth visit to this office. Every time before that they have been professional, friendly, and thorough. Like most people, my work is currently short-staffed so I am not able to get time off often. When I got my time off approved for today, I called and made an appointment for my yearly check. My appointment was scheduled for 2:20 pm. I arrived ten minutes early at 2:10 pm. There were two other people there before me. I confirmed my appointment and started filling out their required paperwork. As I was filling the paperwork out, a family of five arrived stating that they all had an appointment at 2:20. I thought nothing of it as I know nothing about booking appointments for an eye doctor.
I finished filling out my paperwork and turned it in. The two people who arrived before me were called back to start the initial exam. During this time the family of five was still turning in the paperwork for them When the second person before me came back to wait to see the optometrist, I anticipated getting my name called. Instead, the first child of the family of five was called. I was a little frustrated as I had arrived before them and I had completed my paperwork before them. I sat there as all five of the family member were called back. As I tried to be patient the optometrist called the first child back to his office. That is when I realized that I was going to have to wait for all five family members to be seen before I was seen. I asked if there was a fee to cancel my appointment, which at this point I would have gladly paid. They told me, no and I asked to cancel it and I left.
As I said I do not know how scheduling appointments should go at an eye doctor, but to me, it is common decency to see the patients in the order that they arrive if you are going to schedule multiple people at the same time. I showed them respect by arriving early and honoring the appointment I made with them. If it has been one or two who arrived after me I probably would have been frustrated, but I would have stayed. I felt very disrespected by the fact that five people who arrived after me were being seen before me. Why even schedule appointments if you cannot respect the person's time that they are taking out of their day to use your services.
At this point, I will not be returning to this office. I just want to warn people who have time limitations that this place may not be for them. read more
