Avoid Vivint if you ever think you might need customer service…read more My experience with Vivint has been one of the most frustrating customer service experiences I've ever had. I recently purchased a new home that already has a security system, so I contacted Vivint to cancel my service. About five weeks ago, a representative convinced me to place my account on a one-year deferment instead of canceling, saying it would give us time to decide if we wanted to switch back. Despite that agreement, Vivint still charged me $81. Since then, I've spent hours on hold over multiple phone calls trying to get the charge refunded and my account canceled. Every time I call, I'm either transferred, left waiting indefinitely, or told I need to call back again. After weeks of trying, I still don't have a refund and still don't have my account canceled. The $81 isn't even the main issue anymore. It's the complete lack of customer service and the amount of time they've wasted. No customer should have to spend hours on hold just to resolve a billing mistake and cancel a service. If Vivint puts this much effort into preventing customers from leaving instead of helping them, that's a serious problem. Based on my experience, I cannot recommend Vivint to anyone. There are plenty of security companies that value their customers' time and stand behind their service. Unfortunately, Vivint has shown me the opposite.

DO NOT REFER TO VIVINT! They are refusing to give me the 200 dollars referral because I do not have…read morethe referral number. I decided to go to VIVINT and the gentleman who sold me the system told me if I had any referrals to send them his way. I did so and made a sale for him, but he never responded back after the new system was installed. Not cool nor fair for VIVINT not to honor the referral all because I did not have the referral number. My system was less then three weeks old myself. Either salesmen or technicians told us we needed a referral code. The gentlemen never responded back once the installation was complete. Very disappointed

Automated Living goes above any beyond to meet any need that you have. Jason and his crew came to…read moremy house to mount my new flat screen television. When I spoke to him on the phone I had a few requests. One was that I wanted to hide all wires as to not have an unsightly clutter of mess showing. Two I wanted all of the boxes ran into the hallway closet to free up space under the television. Jason wasted no time getting to work. In less than 30 minutes my television was hanging on the wall and I was watching Netflix. Jason and his team were extremely professional and cleaned up every last speck of dirt the job created. My job may have been a small one but Jason treats you like his biggest customer. I am more than satisfied with the job they did and would highly recommend Automated Living for any of you entertainment needs. I will contact them again when I begin my outdoor stereo project.

I was in contact with this business for a simple home theater set up which was already done, all I…read moreneeded was some instuctions on the settings on the recevier was having issues mathcing new TV to recevier to get the Dolby Atmos with surround. I ask for a quote thought it be a simple visit and fix. I get a responce after on the 3rd contact and says I can not service your request, Guess always good reasons for not giving quotes all I ask for a very quick home service .

recently had Standard put in the entire security system for my restaurant and I love it. he…read morebrought a system that has more functions than any of the others I consulted and at a lower cost. I can see my store from my mobile phone and it always works! have had no issue, but certain his follow up is flawless. great customer service and product!

From the owner: Locally owned and operatored (for over 22 years), Standard Security Services, (Dynamark Security…read moredealer), specializes in: *Home/commercial security systems *Entertainment systems (including wide screen TV installation, camera/surveillance systems (Closed Circuit TV) *Home/ commercial intercom systems *Access control systems (keyless entry) *Fire protection *Home Theater Systems Call for your no-pressure quote today at 812-218-0715 and ask for Ken Crutchfield. Our security packages are affordable and we guarantee our work. Visit our website at: www.ssdynamark.com - Superior BBB ratings and certified NBFAA We even provide quotes over the telephone (which many other security companies refuse to do).

Thank you to Media House for installing my TV in such a short notice. Truly a professional…read morebusiness. We were met with friendly care and professional work. I would recommend this business to hang you Tv's and more!! Thank you

From the owner: Trusted Home & Business Technology Services Since 2007…read more Need a TV mounted with no wires showing, better Wi-Fi coverage, or help setting up a home theater or security camera system? Media House Telecommunications has been helping homeowners and businesses in the Louisville and Kentuckiana area since 2007. With years of hands-on experience, we provide reliable technology installation and troubleshooting, making sure your systems work the way they should—clean, organized, and easy to use. Our services include: • TV Mounting & Wire Concealment • Home Theater Installation • Wi-Fi & Networking Solutions • Data & Voice Cabling • Security Camera Systems (NVR / DVR) • Whole-Home Audio Systems • Phone Systems & Telecommunications • Internet & Phone Service Setup • Technology Troubleshooting At Media House Telecommunications, we believe in doing honest work and treating customers like neighbors. Whether it’s a small job or a full installation, we focus on quality workmanship and making the process simple and stress-free. If you’re in the Louisville or Kentuckiana area and need help with home or business technology, we’d be happy to help. 502-930-6172 Office 502-965-6723 Cell Website : www.mediahousetelecommunications.com

I recently reached out to Dave at Derby City Security to help me with the installation of a maglock…read morethat we needed installed. Dave and his team came out immediately and assessed our situation and came up with a plan. Their service and professionalism are unmatched. They did a great job on our gate and service set up and I highly recommend them for any of your security needs. They do just what they say and are very economically priced. I will definitely keep them on speed dial for all of our needs. Merady Smith - Woodridge Lake HOA President

I wish I could give zero stars I haven't been getting monitoring for the last 8 months per the ass…read morewhole that came to service my dead battery that the man over the phone diagnosed. I had a service call for my alarm making funny noises for a couple of days, so I called, and a technician was sent out. as he proceeded to change the battery, he told me that I hadn't had monitoring for the last 8 months . but I've been charged every month. needless to say as he's walking around my shop with his whole ass showing he's showing a lot of attitude as if he doesn't want to work. at the end of changing the battery, he asked for a payment, which was a surprise to me because I wasn't told that on the phone. I had a few questions, and he ignored me and proceeded to call the office. he then went and snatched the battery out of the box and went to walk out. I asked if he could put the other one back in. he said nope and walked out. but what made matters worse is when I called the office to tell the I guess owner what had happened and asked if I could be refunded my money that had been charged over the last 8 months with no monitoring. he proceeded to tell me it's my job to check every week to make sure my service is working. I've never heard of that this is going on all while I have a shop full of clients. I am in disbelief with this quote family business but will be taking my business elsewhere

These guys actually care about the job they do unlike those ADT yokels. The equipment they use is…read morebetter than what we had before and the job looks much cleaner. If this were a comparison star chart, the ADT peeps I got rid of would have gotten a ZERO for service. The CBI guys are straight shooters so no complaints at all so far. The wifey actually gave me a pat on the back for this choice.

Good location Lots of parking, small lobby a variety of…read moretechnology repair services available. Friendly professionals explain computer diagnostics and resolutions throughly. Diagnostic fee charged in addition to the repair. I liked the text updates and they will also call. When I called I did not experience a wait or delay to speak to someone. I would recommend and use for future repairs. Ask for Gabe

Extremely inexpensive and highly satisfying work. Already told them they have any other business I…read moremight be in need of.

They did my whole stereo amps 2 10 inch subwoofers in my Mazda Speed 3 and it sounds greatread more

I had an issue with my car, discussed with Scott, and made an appointment. I showed up and they…read morewere ready. The problem was resolved very promptly at a very reasonable rate. This is not the first time I have been there and the staff was courteous and professional.