Love this place. Never too crowded yet busy. Always kept super clean. Plenty space between tables so you don't feel on top of the other patrons. The food choice is great for a burger place and the burger themselves are delicious , meaty and not too fatty. Just right amount of sauce. Staff are working hard to prep and bring your food as well as keeping this place in order. read more

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We dined in here once and then got catering for a child's birthday party. Parking: 2 stars. It's downtown WC, so parking is in garages or metered parking. This is yet another reason why I preferred our catering experience to our dining experience on-site. Food: 3.5 stars. The grilled cheese was like a cheese pancake, noted my oldest. It was also on the small side. The mushroom burger was good for a vegetarian burger. Shakes are deliciously rich and creamy, even after sitting in the fridge the next day. The mac n cheese does not come with toasted breadcrumbs, despite the menu description. Chicken bites were good. Value: 3.5 stars. It really depends on what you get. The price for the grilled cheese is high, considering what you get. The other items are more reasonably priced, certainly not cheap, but they do use higher quality ingredients. The catering fee is a steal. Service: 5 stars when you get a human. We had chicken bites, mac n cheese cups, and shakes catered to our event. Oralia was terrific! Called me in advance before she left, dropped it off in a timely manner, and helped set up the food even though there were assistants at the party. I had some specific instructions for the shakes and they were done accordingly. Although dining in gets very little customer service, I was pleased with our catering experience. It's somewhat of a mixed bag, but the catering experience is significantly better than the dine-in experience. read more

Surprisingly Location wise it's easier from Oakland to the Walnut Creek location than the Berkeley location. As far as the food it was okay, but a little too rich for my taste. It maybe semi fast food, but to me in&out wins this vote in this debate. Service is meh, but than again that's my experience. read more

The place is dirty all over, the floor the tables, the register area. The bathroom. The upstairs dining area is particularly disgusting read more

Shake Shack Walnut Creek - Disgusting place, dirty and devoid of any customer service - Burgers Near Me - Walnut Creek, California

My second time here I did my order online, I had a Sunday deal to use. I had parked at the parking garage next to dough zone. It goes 5 stories up. I got there early so just found a spot to just post and sit and scroll. When my pick up time window was near, I went to the pick up area, had some water, and looked if my name was on a bag but didn't see it when it was 2 minutes after my pick up time an employee asked me if I needed assistance. I mentioned I have a pick up order I did online, she looked then looked at the screen after grabbing things setting them in the bag she handed me my order. I noticed later I received a text 3 minutes after my pickup time. They are usually always busy and they have more seats upstairs where the restrooms are. There are street parking if you're lucky or the parking garage I mentioned where the first hour is free. I remember the Sacramento location's fries were still so good when we brought it home from a long drive but the Walnut Creek location didn't give me that feel in taste. I did still enjoy every bit of it as I ate half and ate the leftovers the next day still delicious to eat. Hopefully shake shack comes closer to me soon read more

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Food: 5/5 ambiance: 3/5 service: .1/5 sorry. one of my daughters went to the front cashier area to ask for a side of shake shack sauce and was told, "no you cannot." but then someone else had asked right after she had asked and they were given the side of shake shack sauce; IN A CUP! please let me know how this is fair? Thanks read more

The irony of bragging on the side of your bag saying you ditched your fine dining tablecloths, but kept the service. I ordered at a kiosk, grabbed a water cup, waited 10 minutes including 5 watching my order sit at the counter. Got fed up just went and grabbed it (no one bothered to yell out my number). Sandwich was super crispy which I liked. Pickled are very solid. Sauce lacked any real flavor, bread is solid. Overall it's a meh sandwich. The place itself feels like a prison more than a restaurant. I'd never want to eat here. Sandwich costs $11 which is far more than a CFA spicy and way less tasty. Sandwich 4.3/10 Service: 0.0 Ambiance: 0.0 read more

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Service - super friendly; probably the best service I encountered since they opened. Parking - your best bet is the parking garage across the street Food disappointing Big Shack - as a hefty burger, not bad, but the sauce falls short of being flavorful or comparable to those from other establishments. Bread can get soggy even though it was toasted, which is not a pleasant mouth feel Chicken avocado - this was an utter mess of a sandwich. A ton of soggy crust with little chicken. Not the fault of the staff, but a failing of the company as a whole Definitely NOT a do over. Onion rings - don't even bother. Lacking any flavor or seasoning. Avoid! read more

Shake Shack Walnut Creek - The Big Shack - Burgers Near Me - Walnut Creek, California

One downside to this location is you have to pay for parking. I found a tiny parking lot next to it with meters. One quarter only gets u like 4 min. So I ordered to go because I only had 21 min on the meter. It can be a crowded area with lots of people walking around. The place seemed kind of dirty and when I came in around lunch. very few of the tables looked clean. Even the number I picked up after ordering in the kiosk was kind of gross and greasy. The chicken nuggets had too much breading so my daughter didn't like it. The fries and cheese sauce were yummy as always. My husband and I ordered a double shackburger because we don't normally get full with a single patty. The double was just right. Their cheese and meat together is a magical combination. This is why I love it so much. The lady who delivered our food was friendly. I would go back to shake shack but not this particular location. read more

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Overall great taste to burgers, fries, and shakes. Premium price tags on fries and shakes so value is subpar. Nice setup with extra dining on 2nd level. Staff was extremely nice and helpful. read more

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Typical shake shack experience here. Ordered at the kiosk and dined in. Place is clean and food came out in a timely manner. Went for the their Dubai chocolate shake since they only have a limited amount each day. And decided to try their summer menu items. Overall, food is good and place is clean. Like with every other shake shack, it is on the pricey side. read more

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Meh I found the burger dry. K chicken bites were good. Ranch was not good to me unfortunately. Shack sauce was decent. Service was a little slow but very friendly plus they apologized for the wait and my order was correct. Restaurant was half full. Pricing was extremely high and not worth the value in my opinion. Personally I won't be back. For those that love it, keep on enjoying! read more

Shake Shack Walnut Creek - Smokehouse burger, shack burger, Korean k wings, ranch and shack sauce - Burgers Near Me - Walnut Creek, California

I asked for well done for all my burgers. I checked and they looked well done. I gave them to my young children. Half way through, I saw some parts were completely raw. Their tummy's hurt. I regret trusting them with our dinner. read more

Shake Shack Walnut Creek - Raw meat, despite ordering well done. - Burgers Near Me - Walnut Creek, California

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Met up with fellow Black Badge elite Harvey K. to try Shake Shack Walnut Creek. Great location in downtown WC on the corner of Locust and Mt. Diablo Blvd. No drive thru or parking lot only street parking or public lots. The restaurant has two floors. Fast food setting and decor. Order on kiosks. 2 double cheeseburgers with bacon 2 milk shakes 2 regular fries $56+ before tip The burgers were normal sized beef patties were tender and not over worked. Fries and shakes were good. When did fast food double cheeseburger meals become $56? Oh well sign of the times. Bus your own trays. Limited in person interaction. read more

Shake Shack Walnut Creek - Burgers Near Me - Walnut Creek, California

The $13-$16 hamburger was a major disappointment, with a teensy bun and a mediocre patty that seemed to be having a bad hair day. The table were sticky and mysteriously absent staff didn't exactly win any awards. I had to ask them to wipe our tables six one of the female staff did. While the restaurant's design was a work of art, the overall experience was a hot mess of bad service and quality control that was MIA. read more

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We were waiting for a shake shack to come to our area. I had no idea there was one in Walnut Creek until I was driving around looking for a good lunch spot for my husband and I. The burgers are really salty and you basically need a shake to finish your meal. You need the sweet and salty combo. The speciality shakes all had a form of gluten in them so I couldn't try them. My husband really enjoy the banana pudding shake we ordered. The burgers were good just on the salty side. I was surprised they had the option for a gluten free bun and even lettuce wrap. Most gluten free restaurant bread is terrible but their gluten free buns was great. The restaurant was very clean and employees were constantly cleaning up. read more

Shake Shack Walnut Creek - Gluten free double patty and banana pudding shake for my husband. - Burgers Near Me - Walnut Creek, California

Been dying to try the Dubai chocolate pistachio shake since I saw it go viral a few months back. Love the vibe of this place, clean and super friendly staff. Shout out to Daniel for helping with my order and making sure I tried all the good stuff! The shake is fire, but damn it must have a million calories. A perfect day to enjoy this sweet treat! read more

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We were walking in Walnut Creek and decided we wanted a hamburger. Shake shack looked good. And it absolutely was. We had two basic hamburgers, nothing fancy, but they were good and they were not outrageously priced. I'm getting used to the kiosk ordering so even that went smoothly. We'll be back read more

Tonight the family and I wanted to support a school's Dine & Donate so we decided to eat here for dinner. While looking for a table we were reminded why we stopped coming here to eat. See photos. It shouldn't really matter where the restaurant is located but in this case they are in Walnut Creek but it feels like we are not. Their locations in New York and New Jersey are nice and clean. Shake Shack can definitely do better. read more

Shake Shack Walnut Creek - Dirty floors - Burgers Near Me - Walnut Creek, California

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When Shake Shack's Facebook ads for their Thai iced tea, cherry blossom, and brownie batter hot cocoa shakes popped up on my feed, I was curious. So I went to my local Shake Shack to see if I could snag a limited edition shake and a delicious lunch. The Shake Shack is in a beautiful building. The outside felt industrial, but the inside was quite lofty: two levels, lots of natural sunlight streaming in. Plants provided indoor greenery and people's chatter echoed around the room. I felt very much like I was in a trendy dining commons. I ordered at the kiosk and grabbed a number for the server to find me. I was waiting long enough to scroll through my phone for a bit, and the server eventually brought me my food. A ShackBurger, fries, and cherry blossom shake. I dug into the ShackBurger and was fascinated. Bite by bite, all I could think of was potato bread--so much potato bread in my mouth. I wanted to believe that my ShackBurger tasted as balanced as it looked. The seasoned meat, fresh lettuce, and tender tomatoes tried their very best to make their presence known, but the fluffy, starchy taste of potato bread swept everything away. The fries were delicious. Liberally salted, these fries were daring, crunchy fun to eat. I had to get myself a complimentary glass of water to balance out the saltiness. My cherry blossom shake was interesting. It looked delicious, but the taste of Yoplait's cherry orchard yogurt immediately crossed my mind as I took the first draft. It must have been the shake's sweetness; cherry blossom is supposed to be subtly sweet with floral hints. My shake made me think more of cherry fruits rather than cherry blossoms. Same tree; big difference. Three foods, three tries, three times my lunch just met expectations. Shake Shack is a decent, middle-of-the-road burger spot, and it faces strong competition from the many other burger spots in town. If there's another fun, limited edition thing to try here in the future, I might come back again. read more

Shake Shack Walnut Creek - ShackBurger, fries, and cherry blossom shake - Burgers Near Me - Walnut Creek, California

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I like shake shack a lot I feel like it doesn't deserve 2.6 it deserves like a 3-4... but it does run out of cheese sometimes which is CRAZY which is a big reason I'm removing a. Star because THAYS MT FAV PART!! I hate the burgers they're probably some of the worst burgers I've ever eating but that's probably because I just don't like burgers In general... I love the cheese bacon fries those are good, and the chicken things with cheese sauce? YES. The shakes are really good too. So yes I would recommend this place but like not everyday maybe if you're craving this stuff. Also the service is meh. But it's pretty quick so yuh. At least i think it's different sometimes read more

The food is not worth the price! It definitely looks good but the cheese on the fries got cold in 30 seconds. The fries weren't filled up completely and I paid almost 7$ for this. The burger had a hair on it and it was just your average burger... again not worth the 11$ I paid for it. I would recommend going somewhere else or just getting a shake from here. Save your money and your appetite and go to one of the other many places in downtown Walnut Creek. The food took about 15-20 minutes and the worker who dropped it off was nice however it sucks that she has to walk around the whole building looking for the number that we pulled when ordering from the self order kiosk. They should switch to a buzzer system instead. 4/10 wouldn't recommend read more

Shake Shack Walnut Creek - Spicy Cheese Fries with Ranch - Burgers Near Me - Walnut Creek, California

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In a nutshell, this location provides good food and service, but is an incredible inconvenience to get to. I am not familiar with the area, but have to say that given the fact that I had to search for over 10 minutes to find parking, and ended up dropping my wife off to retrieve her mobile order was flat out ridiculous. She said that the indoor environment was incredibly loud, crammed, and noisy, but that nobody really got in the way of each other. It took her about five minutes to pick up the order after heading inside, but I was so frustrated with the parking situation I just couldn't wait to get out of the area. 3/5. read more

Shake Shack Walnut Creek - View from a paid parking lot across the street - Burgers Near Me - Walnut Creek, California

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First time here and loved my hamburger. It was juicy and even the bun was delicious. Fries were ok.

Shake Shack holds a very special place in my heart... when I lived in NYC, I had my very first SS burger when the location at Madison Square Park first opened and looooooooved it so much. For me as a European, it was a taste revelation! Fast forward to Black Friday in Walnut Creek... after testing a new sleep number mattress for over an hour, we landed here. You order at a kiosk, pick a number, pay an eye-watering amount and wait for the food to be brought to your table. Only they don't, but mumble your name when it's ready. And it sits there and you wait... we finally realized that the number on our table was useless and the food ready long ago. It was still tasty. Was it $50 tasty for three sandwiches, two drinks and one serving of fries? Ah well. read more

Shake Shack Walnut Creek - Burgers Near Me - Walnut Creek, California

I had a pleasant experience. I was in the area getting a laser treatment and decided to grab a bite before going home. While placing an order in the app, I noticed I could get free fries with a code on Friday's if you spend $10 (which is t hard to do). I ordered a shack burger and chocolate milkshake and added the fries with a code. Before heading over to pick up my order, I stopped to get my ring cleaned a couple of blocks over because I knew parking would be a mess. I parked in a lot near the jeweler and walked over to Shake Shack. I arrived a little before my pickup time, but it was a little after 10:30 and it wasn't busy to I didn't have to wait too long. read more

Shake Shack Walnut Creek - ShackBurger, Fries, and a Chocolate Shake. - Burgers Near Me - Walnut Creek, California

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Before coming to NorCal, Shake Shack was my go to place in New York and Los Angeles for late nite munchies. It was my destination spot but now it's in my area. Is it less special, I don't know... like that high school crush that you eventually marry. Still so pretty, still tasty but it's now not so out of reach. Does she still make your heart do a double beat... yes but you just need to keep feeling gratitude that she is here with you; so I do love you Shake Shack. I may no longer need to travel many miles to be with you but I still love your burgers. Keep shaking those milkshakes baby, I still lust for you read more

Shake Shack Walnut Creek - Simple is sexy. Classic Cheeseburgers, cheese fries and some drinks - Burgers Near Me - Walnut Creek, California

I went to the Walnut Creek Shake Shack. The service was quick and friendly, awesome staff! Very clean and relaxing atmosphere. I ordered a Shack Burger with Crinkle Cut Fries and a Mango Passionade. Very good! read more

Shake Shack Walnut Creek - Walnut Creek Shake Shack Shack Burger with Crinkle Cut Fries and Mango Passionade - Burgers Near Me - Walnut Creek, California

I don't get the low average score. While I must agree the food is deadly, filled with fat and cholesterol, it tasted really good today. The burger was perfectly cooked. The fries I asked for extra crispy, and they were. Service was fast and friendly. The dining room was clean and comfortable. read more

My son wanted to eat lunch at Shake Shack while walking around downtown Walnut Creek. I noticed they have "French Onion Soup" type of burgers now. My son and wife got the French Onion Stack Burger and I got the French Onion Shroom (Portobello) Burger. The Shroom burger consisted of a deep fried portobello mushroom with cheese. When biting into it, you get a satisfying cheese pull. My wife and son like the burger, but the patty can be a little thicker (recommend getting the double or triple patty). We got the Mango Passionade for our drinks which was pleasant. Now they offer the option of adding mini boba to the drink. You place your order through one of their 4 kiosks, not sure if you can order from a person, but I didn't see a way to. You grab a number and your order will be delivered to you. They also text you when your order is ready as well. They have seating downstairs and upstairs. The restroom is upstairs, but they do have an elevator if you have difficulty climbing stairs. They are a good alternative to other fast food chain restaurants. read more

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shake shack is like genuinely the best thing I've ever put in my mouth like the food is so good. The fries are 10 out of 10 like so good the chicken is really good. Kinda gets like kinda get sick of it after like three nuggets the soda is fire like it's so good and it's like decently priced so would say the ambience is a vibe. I love the ordering system and I love that they bring me the food because I'm lazy and it's like genuinely the best place ever and the service is great. Actually they kinda take a long time but whatever you know what it's it is what it is. It's worth the wait so it's fine. read more

I agree with so many others, the food is not worth the price. The cheeseburger tasted good but very small portions, in a couple of bits was done with my cheeseburger and my lemonade was filled mostly with ice. Shake Shack should take some pride, you call yourself a burger place but how about making a real burger instead of something that looks like it should be on a appetizer plater. If you want to serve a little burger and cut corners on your drinks than be reasonable and charge less. I am not surprised by their low Yelp ratings. read more

We like the buns they used for their burgers. We ordered Two single shake shack burgers/ cheese, onion rings and fries for here. It has Plenty of tables to dine at up or downstairs. Some empty tables were dirty and I asked somebody if they can wipe it down and did so quickly. First time we ordered onion rings and we both liked how crispy, soft and hot and fresh it was. The location is nice with plenty of shopping and restaurants to choose from. Good experience! read more

We decided to come for lunch today and for once it was not crazy crowded. Parking can be tight but we were able to snag one in the lot. We placed our order at the kiosk for dining in. We got two ShackBurgers with cheese and added pickles, fries, and onion rings We got a booth by the front window towards the street. Hubby found someone to wipe down our table and then we waited for our food to come. Our food was delivered but then we had to go look for napkins and ketchup. I know we could have gotten them before we sat but we did not think about it at the time but it would have been nice if it came with the food though. Our food was great just as expected however it was our first time trying the onion rings and I just have to say I will always be getting them from now on. Those onion rings were the best thing ever for me. Glad that we can come by when in town and know the food will always be good. read more

Shake Shack Walnut Creek - Burgers Near Me - Walnut Creek, California

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I had an okay experience at this Shake Shack. I came by to try out their limited time Dubai Chocolate Pistachio Shake which I enjoyed. They have a small parking lot behind the store, but if you can't find parking there, the Olympia Place parking garage is across the street and has free spots. Service was okay and overall pretty smooth. The worker seemed really surprised when I asked to order at the counter, so I decided to change my mind and just use the tablets to order since it seemed faster. One of the tablets wasn't very responsive when I tapped it initially, so I changed tablets. The store overall seemed pretty clean! read more

2 stars because sometimes they have good deals, but the shake shack quality has gone so downhill since the good ol' days. Now I (and my family) feel lethargic and even nauseous after eating here, probably from all the additives in the once-simple ingredients. Not worth it anymore to nurse a stomachache after. My poor niece vomited that day 2x. read more

Awful experience. $5 for a soda and you have to go to the counter for a refill. The meal for a couple burgers, a fry, and a shake was almost $50. Just insane. A 3oz patty, smashed flat with minimal flavor and a sub-par bun leaves you really wondering what is wrong with society today. The place inside feels like an empty and sterile showroom. There's a few tables, but everything just feels like it was wiped with antiseptic and is smooth. TL;DR: Not worth it. read more

Shake Shack Walnut Creek - The burger - Burgers Near Me - Walnut Creek, California

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Walt from Walt's Adventures reporting from Walnut Creek, California from an eatery called the Shake Shack. This corner restaurant has both indoor and outdoor seating and self order Kiosks for convenience. However, the outdoor space did not include heating nor shade covers during our visitation. We embraced the outside ambiance after quickly ordering and then, not too long after, had our meal delivered to our table. The chicken sandwich, burger and nuggets all met our taste expectations. The strawberry shake, not pictured, was very good. Even though this was the case, the nuggets seemed small in size, the fries were good but easily forgotten, and the overall meal seemed to have been unequaled to the price. It is always wise to try new adventures for you never know what your outcome will be. If you want good shakes then, by all means, travel to Walnut Cheek. read more

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Used their app to order two Shack Burgers and they were ready within a few minutes. The location of the restaurant is good with a small parking lot next to it. But parking is not free, it's metered seven days a week. The place is clean and pleasant. The burgers were perfectly cooked and very tasty. The buns were nice and soft and fresh. Shake Shack is probably my favorite fast food burger. It's a bit on the pricey side for the size of the burger, but these days everything is expensive. So long as the quality stays high, paying a bit more is okay. read more

Located on the corner of Locust & My Diablo. Paid parking behind business. Convenient Self ordering kiosks. Text when your order is ready. Food was good except seems to have gotten smaller proportion size as with everything now a days. Paid about $25 with tip for 1 cheese burger, 1 fries, nuggets & 1 soda for 2 people. read more

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