Food was good. They serve an amazingly good burger, made to order and they have a good variety of delicious sides, drinks, etc. They were courteous and brought my order right to my table. read more

Update: The employee called security on my boyfriend and his brother. Over toppings. Ridiculous. Security was great, though. Overpriced ($8 for a single patty kid size burger, no fries or anything with it), terrible service, extremely slow. Lots of employees just messing around in the back and others just standing around. One of the people I was with didn't receive the toppings on his fries, and he was argued with and walked away from when it was clearly evident that he did not. Absolutely horrible establishment. I'll never be back. read more

Shake Shack at University Place was a disappointing experience. The food was extremely salty and the burger was dry, making it difficult to enjoy. For the price, the quality just wasn't there, and it didn't feel worth it. The service was fine, but the food itself fell short of expectations. Unfortunately, this visit left us disappointed, and we wouldn't be in a hurry to return. read more

Exploring U district and came to the mall and stopped for dinner. First time trying this place, there was a long line and when we were ordering a lot of items were sold out. Ordered a mushroom veggie burger and onions rings and tropical shake. Took a while for our order and did not get a notification that our order was ready . Food was ok fries was limp and really not to par Fritté hype of this establishment. Came and tried but not someplace will be going back . read more

Shake Shack University Village - Burgers fries and shakes - Fast Food Near Me - Seattle, Washington

The value was not there. Bacon was from a package, ranch was awful, the lemonade tastes like water. There were dogs inside the lobby, not asked to see themselves outside where there was seating. The beverages were overpriced for what they we were read more

came here because I got the ShackBurger for free with another purchase, which after some debating, I decided to choose to spend on the Spicy Korean BBQ Cheese Fries First, the burger. It was smaller than I expected - although the amount of toppings inside was decent - the buns were surprisingly small. Only 500 cal for a burger is pretty low, especially one that costs nearly 7 and a half dollars I thought the quality was pretty good, though The buns were really soft and nice. Shake Shack seems to take the opposite route as some other places and undertoasts their buns - but here I found that it worked well as the top was pillowy soft and the insides of each bun was buttered well. I didn't like the fact that the mayonnaise was not spread on the bun though - instead it was in separate dollops The smashed burger was pretty good - although I do have a similar complaint about it not being thick enough. However, it did taste quite good - as it was crunchy, and well flavored I thought the cheese was also quite good and melted well on the burger patty. Wish there was a little bit more lettuce though The part of this meal that I really liked more were the fries, however After trying these, I'm pretty convinced that Shake Shack makes the best (or maybe second best to Five Guys) french fries out of any fast food place That's just the basic fries, however. These specialty fries were even better I loved the kimchi seasoning on these. While I do wish a) it would have some actual spice to it and b) it was all over the fries instead of only on a few, I found it added a fantastic seasoning - making this truly a unique french fry experience. I wasn't a huge fan of the Korean BBQ sauce - it just tasted strange and like a mix of too many different things though The cheese sauce, however, was quite good and enjoyable I also liked double dipping in the BBQ sauce first and the cheese sauce second The portion of fries for the price was much better value than the burger as well Overall, pretty high-end fast food - but would've been a lot better if the burger was larger read more

Shake Shack University Village - Shackburger - Fast Food Near Me - Seattle, Washington

I like to go to Shake Shack whenever I receive some type of offer / deall - otherwise it isn't worth it at full price. It is a more pricey "fast food" option and their burgers are sometimes comparable in size to a Dick's burger. It's worth getting the app and and an account so you get notified of deals like BOGO burgers or app only pricing (ex. $3 french fries or $5 milkshakes). My main reason for the lower rating (3) for this location are the logistics - I've gone to other Shake Shack locations in the Seattle area, but this one is the most chaotic if you decide to do an app/online order. First off is the parking situation... which can be a little chaotic in U-Village. Maybe you see the long line for the kiosks on a busy Sunday night and decide to try skipping the line by ordering via the app. Within the app there is an option to pick up at the express window outside or pick up inside. During my last visit, I spent quite a bit of time inside waiting for my order - they give you a text when it's ready. I had selected the option to pick up my order inside since I had planned on eating my meal... inside. However, upon getting notified via text my order was ready for pick up, my number hadn't been called. By the time I had finally gotten a hold of someone and letting them know I had a in-store pick up, I was told all online orders regardless of what they indicate would need to be picked up outside through the express window... which was another line. It took about 10 minutes from the time I had received a text my order was ready and I managed to pick it up from the express window. In that time my food had already cooled down significantly, and I was more annoyed there wasn't any signage that all orders placed online/app had to be picked up outside. So be warned fellow app user - if you decide to order your Shake Shack through the app but want to eat inside, when you get the text that your order is ready you'll have to venture outside and wait in line at the Express Pick-Up window, regardless of how you specified where to pick it up! read more

Shake Shack University Village - Chicken Shack , crinkle fries, and a shake - Fast Food Near Me - Seattle, Washington

The mushroom was interesting I didn't expect it to be creamy on the inside. I took a bite and it spilled out, was creamy and almost sauce/cheesy-like, was good with fries! I liked this burger more than their others, this might be a personal preference or just this location but their beef patties imo always make me feel a little queasy after the first few initial bites; it only seems to happen when I come here. However their cheesy fries are very good! There's plenty of seating and it's an average American burger spot. They also have seating outside and it's very nice when the weather's sunny! Service is pretty fast and efficient as well. read more

Shake Shack University Village - Shack Stack - Fast Food Near Me - Seattle, Washington

For such a nice area of town this experience was horrible. It was understaffed- bathrooms disgusting and out of supplies, no clean tables, nobody at the counter wanted to assist because they knew people were lined up to complain about their food delay - it was pure chaos. We were originally quoted 20 min wait (which we were fine with) but it was over an hour - we couldve gotten food 10mins sooner by joining in the upset crowd waiting at the counter but we trusted the process and tried to be patient with our number awaiting the food to be delivered to us - nope, we then too became one of the angry ones worked our way through mob to get yet another status on food and counter guy said sorry I couldn't find you and it was sitting there, food sloppy, cold, no flavor. For this way over priced first experience - never again. read more

I just had an avocado bacon burger and fried pickles, and wow, where have these fried pickles been all my life? Both were absolutely delicious! I've been thinking about them nonstop since I ordered them just 24 hours ago. I might have to go back for dinner tonight. The pick up window makes grabbing your food quick and easy. Always friendly service at the pick up window. Also, as you wait for your food you are sitting outside by walls of jasmine that has the most heavenly smell. Here's a tip: if you can, use the Shake Shack app to order. They often have fantastic promotions, like free burgers and various discounts! read more

Shake Shack University Village - Jasmine wall at Shake Shake U Village pick up window. - Fast Food Near Me - Seattle, Washington

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For the price and quality , not worth it !! They overcooked my mushroom burger and it was soggy !! The cheeseburger was ok , but for charging almost $10 , it was a little burger and dicks and five guys burgers are better cheeseburgers .. don't like that we have to use our app or self service ordering stations and then asked for a tip ! For what? Ordering my food ? These fast food restaurants are ridiculous ,if you don't have a person taking my order and we have to use the ordering machine to order, don't ask for a tip ! That's so off putting! Dicks burgers have a person taking orders and they don't even ask for a tip !!! read more

I just ordered this from Shake Shack Burgers. I think this might be my first time ordering from them. The Who order cost around $20. And I also ordered an onion ring. The burger is so small I am wondering if that was for a child meal. The Onion Rings aren't that good at all for under $6. It is too dried. Overall it was an ok experience for me and I am not sure I want to order from them again. That burger is kinda like Dick's Burger, but Dick's wouldn't cost so much. read more

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Very good burger and cheese sandwich in a nice atmosphere. Kevin provided exceptional service with a smile.

Great location. Large lobby with inside and outside seating Inside lobby was a little messy. You have to order at a tablet not with a person Burger and fries were delightful, I was plenty surprised. Food was ready in a timely manner read more

Shake Shack University Village - Fast Food Near Me - Seattle, Washington

Cant speak for dine in but this location is very nice and spacious. I usually get pick up here but this last time was lunch for the staff since one of our hygienist is leaving. Ordering online was super easy and really convenient. Got a variety of chicken sandwich and burger with fries and onion rings. Everything was packed so nicely and food was great! Staff at the pick up window was super friendly. read more

Absolutely disgusting I don't know how they're still open. Gave me and my mom very overcooked burgers and somehow undercooked fries? They need new chefs. This is the second time I've been there in a year and the food has been awful both times. read more

The service is good even it's auto service. The food is really good, the cheese is melt and also the beef it's amazing. The lemonade taste natural. The ambiance it's like any other fast food place. I highly recommend it read more

Shake Shack University Village - Avocado burger - Fast Food Near Me - Seattle, Washington

When did kiosks become so much the norm? There's several kiosks at this location. You order there, grab a table stand with the corresponding number given to you, find a seat, and wait for your food. The menu at this location was more expansive than the ones we have in DC - that was a pleasant surprise. The lemonade with cherry bobo was fun. And I always appreciate a spicy fry. The teens are their burgers. My mom thought the chili on the hot dog was too spicy. Everyone liked their shakes. Look, it's a Shake Shack. It's a known chain and pretty consistent across locations. Expect what you're used to at whatever other location. It's a solid, decent, a-ok meal. I will add that I was pleasantly surprised at the cleanliness of the tables and seating. It was nice to see - and to not have to clean off our table. So props to the staff team working here. (Especially given how crowded it was.) read more

FYI, They only have kiosks to place an order and initially, it's a little confusing where the line is. It's a typical fast food establishment, although the line did take a while. I did like that they bring out the food to you. The burger was good, but honestly a typical burger. It honestly felt like it was on the pricier side just for a burger. read more

Shake Shack University Village - Double double - Fast Food Near Me - Seattle, Washington

Been excited to try Shake Shack for a long time, never been so disappointed! Not only worst burger ever 65 yrs., tiny, mushy slice of tomato, tiny, soggy lettuce, cheese no taste, no juice meat. Very first time ever fries actually COLD, maybe just warm few times over the years but never, ever COLD. Chicken Bites just okay. Coke was really good. Would not go back even for free! read more

There were several times the past year I considered changing the rating, but the last few months I've been quite impressed. They've really improved the quality of their burger and seemingly their workflow too. The takeout window now has a call button! The burgers are addictive, delicious, full of cheese and sauce that oozes out, and comes out PIPPING HOT and stays tongue-burning hot despite it sitting in 40F freezing air. Very impressed. Well done, new management. The only pain point--not this location's fault--is shake shack's app remains glitchy and ineffective, plus is lacking in rewards. The kiosk lines can be so long especially when they only open 2 tablets. read more

Shake Shack University Village - California Avocado Bacon Burger - Fast Food Near Me - Seattle, Washington

Kitchen put burgers up within minutes. They say there for over 20min as one front person put orders together one at a time. That same person delivered them even though there were 3 other front staff on duty (they were changing ketchup, etc). All this for a greasy, flavorless burger. Absolute waste of time. This place sucks. How it ever got a good reputation is beyond me. Avoid at all costs! read more

Service is slow, I guess they're easily overwhelmed. We were there on an almost deserted Monday morning well before any lunch rush and it took impressively long. Employees were apologetic so who knows what was going on but I'd order ahead if you can. read more

Burgers were good. Even though it was very crowded, the food came out fast. The restaurant is bright with plenty of seating, making it a comfortable place to eat. Would definitely come back. read more

Reasonble place to eat in U Village. We got two orders of nuggets, a hot dog, bacon cheese fries, and a basket of fries for around $26!!! Ordering is annoying on touchscreens that are slow. They also charge a bag fee even if you're eating in which seems shady. They have outdoor and indoor seating, expect to bus your own tables but they will deliver your food to your table. read more

Shake Shack University Village - Entrance and outdoor seating - Fast Food Near Me - Seattle, Washington

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Food: 8/10 Service: 8/10 Ambiance: 8/10 Food is yummy. A bit on the expensive side, but it tastes pretty fresh compared to a McDonald's or something. Would definitely recommend a shake, even though I haven't had one due to milk allergies, I have heard they have very good shakes. Service is pretty standard, nothing out of the ordinary. Place can get packed at times with a line wrapping around the whole restaurant. Be sure to check the app for deals, they sometimes do BOGO deals on burgers which is nice. read more

The burger I got was TINY. Smaller than even a Dick's burger was my impression, though I didn't compare them side by side.

After our family enjoyed our lunch, we wanted to order so frozen custard dessert but were told that counter orders were not allowed and directed to the long line of people waiting only for the self serve terminal ordering machines. Since none of those in line wanted to order at the counter, why would they not take an order at the counter for those who wish to. It is not jumping the line, it is just a different ordering method, frankly bizarre and stupid IMHO. Enjoyed dessert at another place next door with no issues and served promptly unlike Shake Shack read more

This place is amazing! You walk up to a self order screen , order, pay, you get a number and find a table. ( or you can order to go) This was super convenient because we had just spent the whole morning shopping, the restaurant we walked in before had at least a 20 minute wait time. This place had no wait time and it was friendly and inviting. So after we ordered our food, we sat a table and our food was ready pretty quick. It was super busy too so I was very impressed that it arrived to the table so fast. It's pretty big inside, has outdoor seating and a little doggie area! A big plus since there is plenty of dog people in the shopping village. We ordered a variety of burgers , all of them were delicious and hot! Fries are crinkle fries which I loved. If you're not a burger person, omg you'll love the Bacon avocado chicken burger! It's so big and juicy. Overall my experience was very positive here! I'd go again and again! read more

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I come here often like maybe once a month to come over here little pricey but very delicious. I'm always sad when they don't have the spicy cheese fries cause they are delicious and I always get like a plain cheeseburger or burger and eat that right there and it's really good and the quality is the best Last week. I lost my water bottle and they held it for a week which I appreciate it so much and I will continue to come to this shake shack read more

Service and quality haven't improved from what I recall shake shack being. Service was quite slow and they always seem to miss something from the initial order. The place was really spacious and clean which seemed to be the best part about it all. My burger was so dry, and had a pancake of a bun compared to its top bun layer. They also put the tiniest tomato in my chicken burger and gave me a batch of fires that were mixed in with overly burnt ones. Was wanting to try their new Dubai chocolate shake but it was well over priced so I sided against it. read more

Shake Shack University Village - Chicken Shack - Fast Food Near Me - Seattle, Washington

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Uhhhh this place can't even get half the damn kiosks working for self service orders and ordering online doesn't work properly. So you now have indecisive people taking 15 minutes to order while the fast food place takes longer to get food than a French restaurant. There's fast food, and then there's poorly run fast food and this place is a great example of the latter. read more

Great burgers and fries, no water in bathroom to wash hands. Ok otherwise; outdoor sitting

Anything positive I would have had to say, has been over, written by the managements lack of customer service. At this restaurant, you order through using kiosks/tablets. We ordered a deluxe burger that did not have the word cheese anywhere in the title, and did not stand out in Any obvious way. My husband has an allergy to dairy, and therefore cannot eat cheese. And as you may realize, it's pretty hard to take melted cheese off a burger As soon as the employee delivered the burger, my husband told him that it has cheese on it and he cannot eat it and was wondering if he would replace it. Employee was annoyed and said no, so my husband asked again in another way, but still nicely So the employee asked the manager working who quickly also said no. My husband would simply need to buy another burger. I can imagine if the main way that any customer orders, a burger is through a machine, many customers are probably going to make mistakes. And if their overall policy or philosophy is that it's the customer's problem, then that is not a restaurant I will be going to again. So my husband said "OK, I guess I'll have to give it away for free then since I'm not gonna waste it, and I can't eat it". The employee simply shrugged his shoulders and had the expression like he could care less then walked away And with that, we decided we would not be giving them any more of our business even though my husband was starving. I'm not sure how the other shake shacks operate or if this one is its own "little gem" (sarcasm), but I would avoid this one for sure. Especially if you don't want to waste your money in the event you make a mistake ordering on a kiosk you're not familiar with. It's sad how businesses don't understand the importance of customer service, and what it means for customer loyalty. We have lately started visiting another one closer to our house that was becoming our second favorite burger place but with this experience will find another business, even though this one was not the one near our house. One employee represents them all. Business basics. read more

Shake Shack University Village - Main eating area - Fast Food Near Me - Seattle, Washington

Everyone said to try shake shack, but I'm not sold. I ordered via the kiosks to go, and it took over 20 minutes for a burger and fries to come out. While the food was decent, it was not worth the wait especially for a quick take out. read more

Horrendous. Walking up to the door there were RATS. At least three scurrying around right at the door. We couldn't believe our eyes and almost turned around. But we went in and told the guy at the counter and he said "yea, we got that going on..." We decided to stay and ordered stuff (I know, but we were hungry!) - We went to find a table and every empty one had layers of food all over it and it was gross. We found a moderately clean one and wiped it down with napkins. The crowning moment is when my wife tried to feed me a spoon of the custard ice cream stuff and there was a LONG blonde hair hanging down from the spoon with beads of the custard on it... We brought it to the guy at the counter and he said, oh, would you like a new one? I've had good experiences at other Shake Shacks and I really expected more of this place... read more

Burger was extremely salty and small. They also have a menu showing a basic cheeseburger for $6.99 but when I went on their kiosk it was $9,99. Very surprised to get such a small burger for so much money and then to have to throw it away because it was so awfully salty. This was my first and last time eating here. read more

Shake Shack - U Village Please forgive the less than stellar picture of the burger. I can assure you, it was quite tasty!! The shake was awesome too. One caveat though. We tried to order and veganize from their kiosk. While it allowed for the removal of cheese, shake sauce, and onion crisps, it did not provide an option to substitute a gluten free bun (their vegan bun option, from what I've heard). On the plus side, if you use their smart phone app (which we didn't think of at the time) .. you do have the option to sub a lettuce wrap instead (saving yourself 220 calories!). We had to order from the manager and I suspect the bun we got may not have been gluten free after all (it actually had taste lol). I definitely plan to try again with the lettuce wrap version as I found the burger to be rather enjoyable! read more

Shake Shack University Village - Fast Food Near Me - Seattle, Washington

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This location does an amazing amount of volume. I came here for lunch and they were moving a lot of people through the line. The line moved quickly and the food is delicious. I am writing this while I sit outside on a gorgeous perfect fall Seattle day- who doesn't love alfresco dining. Even a cardboard box would taste good right now, but this food is legit burger stuff. I got the black truffle shroom burger and I think I will dream about this burger later. My only complaint is that the fries were way over salted. Overall this was a great experience. I will absolutely come back. Also- this bird tried to eat my burger! read more

Shake Shack University Village - Fast Food Near Me - Seattle, Washington

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I didn't have the highest expectations due to the negative reviews, but regardless still wanted to check it out. Ordering is easy. Several ordering kiosks, and no person to person contact. Introverts unite! You put your name and number in, and get a text when your order is ready. Plenty of seating inside and out. Very busy place, especially on a weekend. Wait time was about 10-15 minutes. I ordered a bacon cheese burger & added crispy sweet onions. This burger was so simple, yet so delicious! Reminded me of an elevated Dicks burger. I am typically not one who orders cheese fries, but I had to try them! I was NOT disappointed! I don't think I'll ever be able to go to SS and NOT order them this way! Reminded me a little of velveeta cheese, which I am a huge fan of. I just moved into the area, and stoked to have a new option in the Village! I am officially TEAM Shake Shack! read more

Shake Shack University Village - Bacon Cheeseburger / White Truffle Burger / Cheese Fries - Fast Food Near Me - Seattle, Washington