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Shake Shack

3.6 (39 reviews)
Closed 11:00 am - 11:00 pm

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SHAKE SHACK ATMOSPHERE

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Mariko M.

Just had dinner here and had a great overall experience. It's on the higher end with regard to price point, but the burgers and fries are pretty tasty. I had the original burger and added onions and pickles. It would definitely be one of my favourite smash burgers in the city. The fries were quite good as well. Not too salty and they were perfectly crisp. For a Sunday night, the place was packed, but we managed to get a table for the four of us. There are a lot of kiosks where you can order with their tablet so it makes the whole ordering process efficient. At the entrance, there's a host who keeps the line moving by directing patrons to available kiosks. This location also has a bar so it's a nice addition to a juicy burger. What really stood out was the service here! I was here with my baby and toddler. The staff were extremely helpful in bringing me a high chair and helping us to put tables together to accommodate us. Drink refills came often as well. My baby has started throwing food on the floor for fun so it was quite the sight. The staff were so understanding and assured me that they would clean up so I had nothing to worry about. Good for: burgers, fries, drinks

Terry C.

To order it's a self serve pad and you take a buzzer and input the buzzer number. It will buzz when your order is ready. The cleaning staff were excellent. They wiped tables diligently, took trays, and even got drink refill. The Burger was small. Taste was Ok Fries - nothing special Cheese sauce - taste fake. Processed. Bbq burger - ok. Lemonade- good

nice little jays pregame lunch (single shackburger, double shackburger, shack stack burger)
Jason M.

Had a pregame lunch w/ my dad and bro here before a sunday afternoon jays game. Very nice seating and bar located within Union Station. We sat along the wall. There were other diners also eating pregame lunches and headed to the game as well. Burger quality is the same as the one at Yonge-Dundas Square. Very good crisp on the patties. I tried a bit of my bro's shack stack for the first time (the fried mushroom was interesting). We shared an order of the limited time south carolina bbq fries which tbh were much better than the ones at Yonge-Dundas (which undercooks their fries ALL the time). These ones were actually kinda crispy and the topped generously. My one gripe is that they weren't seasoned though and tasted kinda bland which is why the toppings were necessary. Much smaller but nicer location than the Yonge-Dundas Square one. The one nitpick about the Shake Shack locations is the lineups for the single stall washrooms. They only have like 3 washrooms each and there's always a lineup to use em.

Smoke Shack Burger
Lux P.

Shake Shack is the fine dining of fast food! It never fails to disappoint and neither did this fast paced location located inside Union Station! The staff was so kind, they made ordering very easy. Now when it comes to the food, it always hits! I decided to give the Smoke Shack burger a try an wow was it amazing. Those chopped cherry peppers really gives it that burst a flavour. Got it with a side of their fries which always is the best. Always have good things to say about this store! 9.5/10 recommend!

Chicken nuggets, burger, cheese fries, half/half lemonade tea - A metal tray holds a chicken burger with melted cheese, lettuce, tomato, and a bun, along with a serving of crinkle-cut cheese fries topped with cheese sauce. A large plastic cup with a lid contains a pinkish lemonade tea, and a small cup of ketchup is also present. A cardboard box labeled 'CHICKEN' is on the tray, and the setting appears to be a casual dining or fast food restaurant with a wooden table.
Rachel L.

Food is in par with what I would get in the States. The nuggets, burger and fries were all fresh. It was busy around 1pm on a Sunday. I was able to find a table for two. Their system to order, pay, and wait with a buzzer seems pretty seamless. Lots of staff around to help as well. The space is nicely decorated and very modern. There is only one unisex restroom stall which had a long line.

Curly fries and the rest of the order
Alexandra B.

Came here before a concert to enjoy a nice meal with friends. Line to order wasn't too long and the wait for food was actually not as long as you would think it would be. The staff working were very efficient with cooking and handing out the orders. It was super busy but went much smoother than anticipated.. so definitely coming back!

Jay R.

Been a while since the chain started opening up in Toronto, and I finally got to try. Ordered a shackburger, fries, and a soda. It came up to $18 something after tax, which isn't too bad when you think about McDonald's prices nowadays. Free refills for soda, so get a small. When I received my order, I was a bit surprised by how small the burger seemed. Was it always this small? Feel like it was bigger in the US, but it's been a while so... It was quite tasty and filling though! Solid burger. Fries were just fries, nothing special. Ordering and picking up was very efficient, and the store was spotless, with plenty of well-lighted seats. Solid fast food choice at Union. And I had zero service expectations, but there were some staff members continuously going around, cleaning up tables and helping with drink refills. Pleasantly surprised.

Smokey BBQ burger, fries and Fanta
Daniel M.

A tasty burger shack elevated by its service into a burger castle. On a Wednesday evening when all the GO trains were delayed, I decided to spend my time with the Smokey classic BBQ burger and a side of fries. The burger was sauced a lot, it made a mess but that was part of the whole delicious experience. The fries were crispy, well portioned and seasoned beautifully. I also liked the design of the bar but ate in the dining room. What I really appreciated was the excellent service all the way through the experience. From the person controlling the large lineup, to the staff cleaning up the dining room quickly to flip tables. Everyone was working hard and it didn't go unnoticed. Shake Shack is a welcomed addition to Toronto and I can't wait to go back!

The image shows a bar counter with several patrons seated and staff members working behind the bar. The bar has a dark, polished surface with various bar tools and a digital device on it. The background features illuminated signs, a television screen, and decorative wall art, indicating a lively dining or drinking establishment.
David N.

When I heard that the new Union Station Shake Shack was serving their own version of a margarita, I knew I had to check it out at some point. After a couple of thwarted attempts, I finally managed to show up when the line wasn't completely out of control. I went ahead and ordered the Spicy Shackarita (of course) and the plain ShackBurger ("Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun"). It took a pretty long time for my order to be ready, but I was sitting at the bar so it wasn't too much of an issue. Sadly, the Spicy Shackarita wasn't great. Margaritas are one of my favorite alcoholic beverages, because I love that mix of the sweet and the sour. But this drink was just sour, almost to the point of being bitter. I finished it but I definitely didn't enjoy it. Thankfully the burger was top notch. The patty had that delectable crust for which Shake Shack has become known, and the other components all complement it really well. It's entirely excellent burger. I doubt I'll ever order another cocktail from Shake Shack, but you can be sure I'll return time and again for that sublime hamburger.

A close-up of a burger held in a person's hand, containing fried chicken, a beef patty, melted cheese, pickles, lettuce, and a bun. The burger is partially wrapped in paper, with a side of sauce in a container visible in the background. The setting appears to be a casual dining or takeout environment.
Ian L.

Decided to finally try this out as it opened near my work. Went there at around noon on a Wednesday and ordered two burgers. The wait was about 20 minutes and the inside seating was packed. You can tell there was a lot of detail put into the interior designs. The burgers (especially the one with the mushroom inside it) was delicious and extremely juicy. The size of the burger was decent, as it was not possible to use one hand to eat. The ingredients tasted fresh and it was not as oily as I had thought it would be. The price for the burger seems a bit high but having tasted it, it is worth every penny. I highly enjoyed it and will come back again to try the rest of the menu!

Vannesa A.

We grab some burgers before going to Roger's to watch the blue jays game. The double patty burger is to die for. Fast service and location is very convenient from train stations.

Half lemonade half tea
Jenny L.

Ordered through the kiosk and Got an half & half (lemonade & tea) and it was quite sour. I've got other lemonade drinks from shake shack in USA before and they weren't this sour. Got the order pretty quickly, service was just okay and the shop was pretty aesthetic.

The image shows two blue doors in a public facility, each with a sign indicating they are gender-neutral washrooms. The signs feature a green background with a symbol and text stating 'ALL GENDER WASHROOM.' The doors are framed by a blue wall with a textured green lower panel and a metallic trim at the bottom. The floor is tiled with light-colored tiles, and a door with a push bar is visible on the left side of the image.
Cecilia M.

This Shake Shack is a terrific addition to Union Station! The lines are a bit odd, and causes confusion, but thankfully they were very well staffed and had people directing traffic flow. As with their other Toronto location, there are digital ticketing boards to show orders; and they use buzzers to let you know by sound, vibration and light that your order is ready for pick-up at the counter! Very handy. Their kitchen is fast. Even in a queue, the orders move quickly. At this location there's a dedicated bar area -- great for long distance commuters. Considering a restaurant within a train station, it actually has a large square footage with lots of tables! They also have locked/private washrooms for guests. Food here is solid and consistent. It's the chain you know from the US, but even better because it's made with 100% Canadian beef.

Shack Burger

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1 year ago

Loved their chicken burger and cheesy fries! Its a self service place but the ambience is better than most burger spots in the city!

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10 months ago

Terribly overcooked burger. Completely hard, well done and crispy. Not good crispy. Bad, inedible crispy. Cold fries.

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Dutch Dreams

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If you like ice cream and an over the top experience this is the place to visit. I never knew a…read moreplace like this existed in Toronto, although I've always been fascinated by the exterior of this place. This is a frozen dessert emporium! With more ice cream and frozen yogurt flavours than you can imagine. And at least 20 waffle cone and bowl options. Looking at pictures from last year, it appears the waffle cone options change regularly as well. But they don't give you just any ice cream cone. They surprise you with additional toppings! How to feel like a kid again (except my kid who didn't appreciate the extra toppings). When we arrived, there was no line and I thought "why are there three people behind the counter?" From that point on there was a line up out the door. The place itself is a feast for the eyes. There is so much to look at, it's hard to focus on eating. Although ice cream and frozen yogurt are their specialty, they also have Dutch goods, popcorn and a wide variety of drinks. It does feel like a European cafe in the middle of Toronto. Fresh air blowing through the open doors. One interesting thing I learned is that the ice cream is kosher (the frozen yogurt is not?). Someone mentioned it was outlined somewhere on the outside of the building. Also, the only negative feature of this place is the number of bees both inside and outside. As someone terrified of bees, this was a nightmare. Thankfully, there is so much sugar around that they don't focus on anything for any significant length of time. This place is a gem in the city. It does not get enough recognition. You love ice cream? You need to check this place out!

You have to love this place from the outside. It is colourful, ornate and just kid magnetic…read more Parking is hit and miss with street options only. It's tiny inside. Even with that there are 3 or 4 tables for to enjoy treat and about a dozen Jones and waffle bowl options to choose from. They even carried hard to find speculoos cookies from Holland, a childhood treat, that I 'scooped up' and appreciated. Staff was super friendly and happy to be serving, which was extra nice. A treat and special place for certain, but worth a stop by when your nearby.

Shake Shack - hotdog - Updated May 2026

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