Shake Shack The Terminal
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I had to try based on many recommendations. While the burger was satisfying there are too many other local smash burger spots that I'd recommend. Burger was cooked fine but not super crispy on the outside, cheese was melted but not gooey and the bun was fresh but not exceptional. On the plus side, the service was very good with very friendly staff. In addition, it was super easy to order and the food came out real quick. Also this might be the least expensive option. I'm definitely partial to local businesses, so keep that in mind. Anyway, this is worth a stop if you're in a rush, but if not there are many other local options that I prefer....and you might to.
Been twice now and both times ordered a shake to go. First time, I ordered at the counter. Second time, I ordered from a kiosk inside near the counter. Ordering was fast, waiting took several minutes. There is seating indoors and out and more outdoor seating near The Terminal not associated with the Shake Shack, which is what I opted for the second time. The shake was very good and I'd order again.
It's expensive AF, but I finally get the hype. In all its years of existence, I finally tried Shake Shack for the first time and I was pleasantly surprised. I ate the Double ShackBurger with fries and a Fifty/Fifty to wash it all down. Excellent. The ShackSauce was a perfect complement to the well cooked hamburger patties. Other orders: French Onion Soup Burger - 3/5 (soup flavor tasted generic) SmokeShack - 4/5 (bacon was great) Grilled Cheese - 5/5 (it wasn't oily, it was crisp and dry) Onion Rings - 5/5 (some of the best onion rings ever, full crisp) Fries - 5/5 (solid flavor, great crisp) The seating in the adjacent hallway was preferable, because it was much quieter than inside the restaurant. Lastly, the server and staff were friendly and courteous. Would highly recommend.
When shake shack first opened here, the line was so long that Pittsburgh got made fun of on a national scale. They still deserve that amount of hype. This is a grade A shake shack. They also have my dog this ice cream.
The restaurant itself was very clean. The ordering kiosk was easy to use. The employees that were delivering food were all very nice and helpful while also making sure the tables were clean. The food and the price point are just not for me. Both the burger and chicken sandwich were VERY peppery. The buns were so soft that neither sandwich stayed intact. The cheese on the fries reset by the time we got our food so it was very unappetizing to look at and was cold but the blend of American and Cheddar cheese was nice. The Milkshake was very thin and there was something not so yummy about the cookie pieces. I don't know if they were stale or there was another flavor mixed in or what but it was off. The iced tea was great and I liked that water was available with cups near the condiments. The price point and food quality were just not a match for me.
I haven't been to a shake shack in awhile and am now currently regretting that fact. I try to avoid eating fast food in favor of healthier options but sometimes you have a craving that just needs to be satisfied. I usually associate shake shack more with the milkshakes but my new go to is gonna be the cheese fries. I got them spicy and was a little disappointed cause I didn't really taste the seasoning at all but the cheese was perfect.
You really can't go wrong with a shake shack meal. Easy ordering, wait usually isn't that bad, and perfect burgers every time!
I really enjoy the food at Shake Shack! I always get the Shack burger but recently I tried the chicken stack for the first time and I think it's my new favorite! The cheese fries are always great. It's definitely on the pricier side for a fast casual burger spot but it's not somewhere I get the chance to go to all of the time so it's worth it to me. The service at this location is a little iffy. I've had great service but I've also had not so great service. It wouldn't stop me from going.
The food was great. I love anything truffle and loved their truffle burger. The patty is nice and thin. Our toddler loved the nuggets and we all were fans of the fries. We ordered take out and ate in the terminal, there was plenty of seats and games. The service was great, the order came to the window fast and staff checked in on us even though we were outside the restaurant.
It has been like over 12 years since I have been to a Shake Shack. When I lived in New York it was definitely my favorite burger chain. I am so happy that they finally came to Pittsburgh. The store is located on Smallman Street in the Strip District. It is in the new strip of brand new stores. The store is not that big and does not have a lot of seating. My wife and I got lucky and found a seat immediately. I had a shack burger and fries and chocolate shake. The staff where very friendly and we where also greeted immediately upon entry. The food was delicious just like I remember. The food is a bit more pricey than let us say Mcdonalds or Wendys, But well worth it. I will definitely be going again and again. If you are by the Strip District and your hungry do stop in you won't be dosapointed.
Ah-MAZING burgers..... To be fair I had to give the Shake Shake a another chance. My initial visit left me feeling very deterred. My entire burger was left off my order. I was left waiting for my spouse to finish his meal while mine never arrived. Upon speaking to a manager I was given a card to return for a free burger. (I did not want to wait another 30-45 minutes for one to be made. It was a busy weekend so the lines were long!) Returning for the second visit, (with my free burger card; which actually was a card redeemable for chicken which I don't eat! But the same manager was able to override the 2nd mistake) it was earlier in the week. The lines weren't as long and moved relatively quickly. I finally got to enjoy the delicious Shake Stack Burger & fries. There is limited seating inside of the actual establishment however; right outside of the door is additional community seating. The vibe is very family friendly. Overall, the food is excellent, the attention to detail on the other hand could use some TLC.
Ordering kiosks, extensive customizable menu options, limited visible staff, but excellence in every aspect! Surprisingly I had never been to a Shake Shack before but I loved this version at the Terminal. 15 tables. No front counter to order. It feels impersonal to some, but it felt efficient and purposeful to me. The order kiosks were so well done with the options pictured well, descriptions of every click, and the ability to customize to exactly what you want. Take a number, find a seat, and they bring it right to you!! Even with almost every table full, the food was out quickly. We ordered the: - West Coast Burger - delicious option with caramelized onions and cheese that paired perfectly with the burger patty - Avocado Bacon Chicken - THE crispiest chicken that I've ever had on a sandwich!!! I fell in love at the crispy crunch. - Onion Rings - fresh onions with a perfectly applied batter and their own custom ranch dip cup They also have a self serve water tap like a modern cafe. With the color mod photos of their menu options, the store is decorated in a fun modern vibe!! read more
Long line (unsurprisingly) but it moved quickly! I recommend this as opposed to sitting down at a more formal restaurant, which most likely would take longer to get your food, cost more, and may not be as tasty. I've tried all the heavy hitters in the slightly-elevated-burgers tier (the one above McDonaldss and BK). In N Out, Five Guys, and Super Duper. I'd say Super Duper and Shake Shack are the top two. I got the SmokeShack double with bacon, cheese, and cherry peppers. Yummy. The sweetness and smokiness add a bit of depth that In N Out doesn't have. Would repeat. If I was feeling voracious I would've opted for the cheese fries! But decided didn't want to feel too heavy/gassy on the flight :) They even have bottled sparkling water, which I got. The wait wasn't bad, and they have a small, dedicated seating area -- but you could easily take the food anywhere you want. Recommended when dining at the airport. Would repeat. read more
I had to try based on many recommendations. While the burger was satisfying there are too many other local smash burger spots that I'd recommend. Burger was cooked fine but not super crispy on the outside, cheese was melted but not gooey and the bun was fresh but not exceptional. On the plus side, the service was very good with very friendly staff. In addition, it was super easy to order and the food came out real quick. Also this might be the least expensive option. I'm definitely partial to local businesses, so keep that in mind. Anyway, this is worth a stop if you're in a rush, but if not there are many other local options that I prefer....and you might to. read more
Business owner information
Ellie K.
We appreciate your feedback and are glad to hear you enjoyed the…
Been twice now and both times ordered a shake to go. First time, I ordered at the counter. Second time, I ordered from a kiosk inside near the counter. Ordering was fast, waiting took several minutes. There is seating indoors and out and more outdoor seating near The Terminal not associated with the Shake Shack, which is what I opted for the second time. The shake was very good and I'd order again. read more
It's expensive AF, but I finally get the hype. In all its years of existence, I finally tried Shake Shack for the first time and I was pleasantly surprised. I ate the Double ShackBurger with fries and a Fifty/Fifty to wash it all down. Excellent. The ShackSauce was a perfect complement to the well cooked hamburger patties. Other orders: French Onion Soup Burger - 3/5 (soup flavor tasted generic) SmokeShack - 4/5 (bacon was great) Grilled Cheese - 5/5 (it wasn't oily, it was crisp and dry) Onion Rings - 5/5 (some of the best onion rings ever, full crisp) Fries - 5/5 (solid flavor, great crisp) The seating in the adjacent hallway was preferable, because it was much quieter than inside the restaurant. Lastly, the server and staff were friendly and courteous. Would highly recommend. read more
The restaurant itself was very clean. The ordering kiosk was easy to use. The employees that were delivering food were all very nice and helpful while also making sure the tables were clean. The food and the price point are just not for me. Both the burger and chicken sandwich were VERY peppery. The buns were so soft that neither sandwich stayed intact. The cheese on the fries reset by the time we got our food so it was very unappetizing to look at and was cold but the blend of American and Cheddar cheese was nice. The Milkshake was very thin and there was something not so yummy about the cookie pieces. I don't know if they were stale or there was another flavor mixed in or what but it was off. The iced tea was great and I liked that water was available with cups near the condiments. The price point and food quality were just not a match for me. read more
Business owner information
Ellie K.
Thank you for your feedback! We aim to bring you the best ingredients…
I haven't been to a shake shack in awhile and am now currently regretting that fact. I try to avoid eating fast food in favor of healthier options but sometimes you have a craving that just needs to be satisfied. I usually associate shake shack more with the milkshakes but my new go to is gonna be the cheese fries. I got them spicy and was a little disappointed cause I didn't really taste the seasoning at all but the cheese was perfect. read more
I really enjoy the food at Shake Shack! I always get the Shack burger but recently I tried the chicken stack for the first time and I think it's my new favorite! The cheese fries are always great. It's definitely on the pricier side for a fast casual burger spot but it's not somewhere I get the chance to go to all of the time so it's worth it to me. The service at this location is a little iffy. I've had great service but I've also had not so great service. It wouldn't stop me from going. read more
2 months ago
Business owner information
Ellie K.
Thank you for your feedback. We're glad you enjoyed the food, but…
The food was great. I love anything truffle and loved their truffle burger. The patty is nice and thin. Our toddler loved the nuggets and we all were fans of the fries. We ordered take out and ate in the terminal, there was plenty of seats and games. The service was great, the order came to the window fast and staff checked in on us even though we were outside the restaurant. read more
3 months ago
It has been like over 12 years since I have been to a Shake Shack. When I lived in New York it was definitely my favorite burger chain. I am so happy that they finally came to Pittsburgh. The store is located on Smallman Street in the Strip District. It is in the new strip of brand new stores. The store is not that big and does not have a lot of seating. My wife and I got lucky and found a seat immediately. I had a shack burger and fries and chocolate shake. The staff where very friendly and we where also greeted immediately upon entry. The food was delicious just like I remember. The food is a bit more pricey than let us say Mcdonalds or Wendys, But well worth it. I will definitely be going again and again. If you are by the Strip District and your hungry do stop in you won't be dosapointed. read more
2 years ago
Ah-MAZING burgers..... To be fair I had to give the Shake Shake a another chance. My initial visit left me feeling very deterred. My entire burger was left off my order. I was left waiting for my spouse to finish his meal while mine never arrived. Upon speaking to a manager I was given a card to return for a free burger. (I did not want to wait another 30-45 minutes for one to be made. It was a busy weekend so the lines were long!) Returning for the second visit, (with my free burger card; which actually was a card redeemable for chicken which I don't eat! But the same manager was able to override the 2nd mistake) it was earlier in the week. The lines weren't as long and moved relatively quickly. I finally got to enjoy the delicious Shake Stack Burger & fries. There is limited seating inside of the actual establishment however; right outside of the door is additional community seating. The vibe is very family friendly. Overall, the food is excellent, the attention to detail on the other hand could use some TLC. read more
2 years ago
Just walking by it looked busy but when we walked in there was barely a line. My friend and I ordered on the kiosk which was really easy. I ordered the shake shack burger, fries and cookies n cream shake. Our food came out to us in like 10 mins. We were able to snag a seat inside. Our food came out great. Absolutely loved the crispiness of their fries and the perfectly blended milkshake. I am such a fan of thin burgers and this was one of the best I had. read more
Cheers to the smashburger! I'm personally a big fan of this Shake Shack spot, and being the first location in the greater Pittsburgh area, they had a lot of pressure riding on them to meet expectations. I feel that it's a nice set-up, it's clean and efficient, and it functions as a great place to dine-in or order takeout. I've eaten in once and ordered delivery, and in both iterations, the burger was great and fresh. The milkshakes rock and the fries are good too! I've never tried the chicken sandwich or the other menu items but I want to try them at some point. I'm glad that this chain is in Pittsburgh now, and though I do try to support local business as much as possible, I can't deny the appeal of Shake Shack when you're craving a good fast food meal. I'm hungry just thinking about it! read more
2 years ago
Food and service is always great! Although the line can be long, it moves quickly and your food is brought out quickly as well. So glad SS has come to Pittsburgh. read more
2 years ago
Ordering was simple though I was debating on different toppings. My order was done in a few minutes. The burger with bacon was fantastic and the crinkle fries hit the spot. I had a side of a mushroom topping to did the fries. The atmosphere was lowkey on a weeknight. read more
Every. Single. Time. We come here, it gets better and better! My husband and I like to each get a burger or chicken sandwich then split the cheese fries - it's the perfect amount! Service is so quick with the ordering screens, and workers always are so polite. Very clean tables and chairs every time we go too! A great spot with good prices. read more
Shake Shack coming to Pittsburgh as been a long time coming. I might be biased in my review since this is a chain I've missed since coming to Pittsburgh. I always order a shack burger with fries and it doesn't disappoint. The service has been great even with the insanely long lines that have been around the first few weeks. Any Yinzers who have been on the fence should try Shake Shack. It truly is the best casual burger chain. read more
2 years ago
There is nothing that hits the spot more than a Shake Shack veggie burger and cheese fries during a night out!! I love the fried onions on the burger and the fries are always crispy and fresh. I'm so glad we have now one in Pittsburgh. read more
I first tried Shake Shack in Manhattan and liked it a lot. It was incredibly busy. I have a friend visiting from Manhattan and decided to walk from Allegheny General Hospital to Smallman Street. It was not horribly busy but had customers obviously enjoying their food. I got the shake shack burgers- 1 for me and 2 for my friend. I got 2 others of fries without additions. Ordering was easy on a modular device where I could pay and have it bagged for takeout. I forget to take many pics but will take more next time I go. The terminal Is amazing with many unique places. The burgers were delicious. I got bacon strips with them and thankfully they were cooked perfectly. The fries were also tasty and reheated nicely once home in an air fryer. I look forward to my next visit. The staff was nice and friendly. Food came out at a nice speed. read more
3 months ago
Business owner information
Ellie K.
We apologize for the mix-up with your order. Please email…
I had forgotten how good Shake Shake was, and now we have our very own here in the Burgh! Enjoyed the BBQ crinkle cut fries and peach shake for a snack. Fries, as always, were the perfect blend of crispy and salty. Shakes were thick but definitely drinkable. read more
Shake Shack has finally arrived in Pittsburgh! I went to check it out yesterday and it did not disappoint. I got there around 5:30 PM and there was a bit of a line to order, but it moved pretty quickly. They have three kiosks where you can order and pay by card. They also have one register kiosk open that you can use to pay with cash. Ordering was very simple. I ordered a Shackburger (and added pickles), cheese fries, and a black and white milkshake. My mom ordered the schroom burger and cheese fries. At that time, everything was being served as takeout (but you could still dine in if you preferred). There was no opening seating so we took our food home to try. The wait for our food was minimal and the staff were very kind and helpful with the customers. I've never had a bad meal at Shake Shack and this was no exception. Everything tasted delicious. I will definitely be back soon! read more
Stopped in for lunch today at the new Shake Shack at the Terminal Building in The Strip. We ordered two burgers, one fry, and a shake. It took about nine minutes from the time we ordered at the kiosk, till we got a text saying the order was ready. Add another minute for the food to be delivered to our table. The staff was very friendly, and the food was good. I had the Avocado Bacon Burger, add onions tomato and lettuce, and my wife had the Shack Burger with a Gluten-Free Bun, add lettuce, tomato and pickle. She thinks that her burger was missing the Shack Sauce, but she still enjoyed it. Overall it was a little bit pricey (over $30 for our lunch, and we shared the fries and shake), but we enjoyed our food . . . Cheers! read more
We got off to shop and get something to eat before the penguins game. First of all I do recommend it for a quick bit to eat. First of all it was ordered touch screen for your food do everything yourself (I wish there was person helping if it was there first time here I found the free cup of water after the fact I was happy I paid for one one of the two reasons for a three star one no wiping tables and no one seems like they want to serve customer just get the food out. Even though the guy was nice and the one woman around was glad to tell her the ketchup is out (when you work in food service pass the information the staff can't read your mind). The restaurant is smaller than New York one and four registers for a chain it should have more and you had to take a number to your table they come to you. The bathrooms were small and fine. The burgers were good and we got bacon and cheese fries and a Parmesan truffle fries the Parmesan fries were Parmesan cheese toppings and no truffle fries it was not good I don't recommend them. The other is ok and I would say if you're craving go for it. The cherry blossom shake was cherry flavor and good the sprinkles meh. Now for those who have been to other shake shacks anything is better than New York (I would never go back). Las Vegas hmm nope it is #1 for going to a good shake shack and I like being served instead of no help and having to figure it out. If you are a follower of the place it is a one and done. A quick place to eat yes. If you are a burger and fries connoisseur look for someplace better. read more
Business owner information
Ellie K.
We're sorry to hear that your experience didn't meet your…
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More info about Shake Shack The Terminal
1767 Smallman St
Pittsburgh, PA 15222
Strip District
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(412) 286-0117
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https://www.shakeshack.com
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