I'd ordered from other Shake Shacks before and frankly did not think much of the food. But now there's one closer, nearby in Studio City and I've ordered from there several times and I've grown very fond of this branch. This branch knows what they're doing, I've ordered via Grubhub at least five times, and I've called over there once I placed the order, asking for extra sauce and they're always very good about it and very friendly. I've had the regular Shack cheeseburger, which is excellent, the avocado bacon burger, excellent, the bacon cheeseburger, onion rings, double shack burger - all fresh, all tasty, and best of all, via delivery everything arrives still hot to Sherman Oaks. Now, let me clarify - I didn't order all those things at once. That would make me a Sherman Oaks Pig. I order one at a time like a normal pig. Anyway, I think they do a great job at this branch and I don't care who knows it. read more

This Shake Shack location is consistently fresh, fast, and reliable. Ordering is super easy with the self-service kiosks, and I really appreciate how customizable everything is. I selected well-done and added specific instructions--and they were followed perfectly. Our food came out quickly, accurate, and fresh, which is always a win. The staff was friendly, helpful, and efficient, making the whole experience smooth from start to finish. The restaurant itself is clean, well-maintained, and spacious, with plenty of seating both indoors and outdoors, which is great whether you're dining in or grabbing a quick bite. Overall, a great location that delivers on quality, speed, and service every time. Definitely a go-to spot in Studio City read more

Shake Shack Studio City - Single shack burger well done with pickles , and regular fries - Burgers Near Me - Studio City, California

Love Shake Shack so much. Great burgers, fries, onion rings and I really like their milkshakes, especially the chocolate. Great deals on the app. My only problem with this location is the parking as it's pricey valet in the back and super crowded in front, so it's almost impossible to find street parking. read more

Shake Shack Studio City - Burgers Near Me - Studio City, California

I went in last night to get a quick dinner with my sister and my dogs. The nicest cashier offered to give a pup cup with cute little homemade dog treats inside. He kindly made two portions for my big dog that he saw outside. I can't seem to remember his name, but if he sees this he knows. Can't recommend enough!!! Thank you cashier!!!! Much love read more

Shake Shack Studio City - Dog Pup Cup - Burgers Near Me - Studio City, California

My first comment is always about parking. It's metered on a very busy Ventura Blvd with some free side street parking that requires a short walk. The outside patio and inside dining areas were very clean. You place your order on a computer and take a number, whether dining in or taking out. My only interaction with the staff was them bringing out my order, but my "server" was very pleasant. I tried the French Onion 'Shroom Burger. The portobello was thick and "meaty". The caramelized onions were too sweet and overwhelming for me. Might be better with less. The Parmesan Garlic Fries were disappointing. They're expensive, and the parm was tasteless. It was like what you get in that canister we all know, instead of shaved parm. The dipping sauce was good. They have better menu options. read more

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Shake Shack always provides quality food and solid service. The inside is always a bit chilly for my personal preference, and it's always sorta bland and anodyne. A good lunch spot but I would only go when they have some deal. read more

1000/1000 it's exactly what I expected it to be! Delicious, cold and full of flavor. I made the actual chocolate before so once I learned that Shake shack had the Dubai chocolate shake I had to run to get it. It is about $10 so a little pricey, but it's so delicious with the frozen chocolate all around the cup. It cracks perfectly. It's totally worth the hype with lots of ingredients all throughout the shake. They aren't sticky on the ingredients and I got it very fast within maybe five minutes. They also have games that you can play when you're dining such as being Beta, connect for, guess who etc. it was super fun to come here and pray that while enjoying my shift on this nice day. Love it! read more

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Service here is excellent. Very nice staff. I am not into burgers personally but the veggie burger was good and my kids liked their burgers. Fries were perfect. Very clean place too. read more

Burger quality never fails, fries are always hot and fresh. Super clean environment inside. Not always the busiest since there is a lot of takeout, but a quieter spot for lunch. Service was great. Worker Steven gave us some shack sauce and was very attentive. BOGO deal for burger month during May was a great deal. Two single shacks and a fries for $14! read more

Quality, taste, and size have gone down. We ordered burger, chicken bites, fries and onion rings. Only the onion rings tasted good. Very overpriced for what they are serving. read more

Shake Shack Studio City - The three bite $15 burger. - Burgers Near Me - Studio City, California

Was in the area, swung by for this free burger promotion (after making a purchase). Shake burger (3/5) It's a notch better than a hamburger off the dollar menu of McDonalds, but for 10x the price. It's basically a McDonald burger with a better bun, possibly a bun that's nearly at the same quality as In and Out, but not toasted. Hot dog (2/5) It's like a hot dog from Costco, but shorter and for 5x the price. Maybe I should've came here for the shakes or something, but I have a feeling... that it might be like... Wendy's, that's almost the same quality but... 10x... the price... read more

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Welcome to the neighborhood Shake Shack! I've waited patiently for this location to open as I walk/run by it everyday at least 2-3x. It's on my neighborhood route so I've been eagerly checking their progress toward opening day. I've been obsessed with Shake Shack since my first visit in Chicago many years ago. I was at the West Hollywood grand opening and managed to make it to the Kyoto Japan grand opening. Their Burbank and Encino locations are a couple of the nearest to home until this location opened and their Hollywood location used to be a block from my old office. I'd choose Shake Shack over In n Out any day! As much as I love them I try not to indulge too to often. My last visit was in Washington Square Park in NY quite awhile back and a visit in LGW before a flight. The food is perfect at every location I've ever visited. My go to order is a Smoke Shack single and cheese fries. My fav Shake is their seasonal Christmas Cookie Shake. Unfortunately this was no longer available during my visit the other day. I don't typically order shakes unless it's December. This was the first location I've ordered from a kiosk. I was texted an order number, my son and I grabbed a table and about 10min later we received a text our order was ready and collected it for dine in. All in all, fantastic! A wonderful addition to the area. read more

I'm happy Shake Shack opened in Studio City in this section of Ventura Blvd. They have several locations around town and the location in Burbank was our go to, but this is more convenient. I think it's a good spot for them and they're around other popular eateries. Shake Shack's burgers are always fresh and I like their crinkle fries. They often offer specialty menu items for their burgers or chicken sandwiches, and while I've tried some of them, their classic Shake Shack burger is hard to beat. Their packaging is great. Their customer service is usually always friendly. I don't like the order kiosks but I'm sure they're efficient. I've been eating at Shake Shack for years. Started monitoring their webcam years ago in Madison Square Park in NYC before heading over there because the lines in 2005 were long. Fast forward many years and now there's a Shake Shack in lots of places. I hope they keep up their quality and service with their expansion. read more

Shake Shack Studio City - Korean BBQ Burger and Fries are in the bag. - Burgers Near Me - Studio City, California

So happy to have this in the neighborhood! I've been to a few other locations and this one didn't disappoint. We come here on a regular basis for the chicken sandwich and the burgers. Absolutely crazy about their fries! Super friendly service every time I pick up. Free parking in the back for pickup and surrounded by other good places to have coffee or a cupcake afterwards. read more

I've only gone to the Encino and Topanga location before this and the few times I went, the food didn't change or get better - the patties (even though they are smash burgers) were like McD's patties in terms of size. The service was like any generic fast food spot. Prices were high in comparison to the amount of food, so I stuck to the competitors for a while. Fast forward, and I saw a deal for their SmokeShack burger. I looked up locations and saw this Studio City one and decided to try Shake Shack again. I was very pleasantly surprised this time in regards to the food quality, portions, and service. I had only tried their shroom ShackStack and ShackBurger prior to this. Order - 2x SmokeShack (2x patties + onions) 2x ShackBurgers (2x patties + onion + pickles) Both burgers were extremely flavorful and what I would expect Shake Shack to serve its customers if all aspects were perfectly aligned - high quality juicy patties had the perfect taste, bite and size, non-sad/wilted looking tomato slices and onions and lettuce - the burgers actually looked like how the pictures are. I was full off one and would definitely eat here again without the deal, *IF they keep serving food like this and NOT downsizing like other locations after getting initial reviews and customers.* Outside/inside is your standard Shake Shack setup with the glowing LED sign, wooden tables/chairs, and large clean interior with a lot of seating areas. Lots of street parking in front but it's on Ventura Blvd shared with surrounding stores, might be an issue during the day. Josue was one of the friendliest and upbeat people I've encountered at a restaurant recently. Homie came out to make sure I didn't get double charged as my orders were separate, and even boxed my order with a lid when I asked him for a lid to go. Helpful and seemed genuinely interested in giving good customer service. Shake Shack if you're reading this, Josue should be the front face at the least. I can't say the same for the current front face, won't get into detail but tall hefty dude was having a bad day or that's how he is - regardless, shouldn't spill over into work especially as the "main" person you talk to when entering the restaurant. 1 star off for this. read more

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Shake Shack has truly earned my business. I recently visited the Studio City location and was pleasantly surprised by the welcoming and kind nature of the employees. It was close to closing when I ordered my usual two burgers and an order of fries. On my way home, I nibbled a few fries and realized they were cold. I turned right back around and asked if I could get a hot batch. Without hesitation, the staff not only cooked up fresh fries for me but also gave me a coupon for a future visit. That level of customer service really stood out. Shake Shack, you have a customer for life. Job well done! K Mat read more

This review is from Feb of 2024. This place is SO good. We went here when it was raining during LA's recent winter storm and all the employees were just ready to serve. Tavon was so nice and significantly improved our experience with refills and friendly service. Onto the food, the chicken shack was quite possibly the best chicken sandwich I've ever had. Crispy, juicy, perfect amount of mayo, bread was fresh and ratio to meat was low (which is awesome). The cheese fries felt like velveeta heaven meets high-level fries, and the burger patty was smashed but not overly thin. The strawberry lemonade was FIRE and we got like three refills (which are free btw). We honestly had such a good time there we needed to order again, so we whipped out a 10 piece chicken bite and normal fry with honey mustard. Everything here was packed with flavors and completely different from a shake shack I've had somewhere else. Changed my view of the franchise entirely honestly. We heard this location just came out a few weeks ago, so come on out to support them and have some AMAZING burgers!~ read more

Shake Shack Studio City - Chicken Shack, Classic burger, Cheese Fries! - Burgers Near Me - Studio City, California

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SHAKE SHACK! Apparently I am one of a few who have not tried shake shack. Been hearing for years how good it is and as my own Christmas miracle, this opened up very near to me. Grand Openings as a whole are pretty hectic. Green balloons everywhere and even some I guess you'd call them carolers singing out front. Lots of people nice buzz. Employees were busy and seemed very friendly. Great menu, food is good. 12 burger options, grilled cheese, 4 chicken options, hot dogs, fries, shakes, lots of beverages to choose from and even doggy treats. Limited seating in and outside. Parking also limited as most Ventura Blvd businesses are. I'm looking forward to coming back for a lunch with coworkers but for today, it was awesome and I will definitely be back. I now understand the hype. I'll update my review with pictures next week after lunch. read more

Great location. Ample seating outside and inside. Parking is very limited on Ventura. Additional parking in the back if you enter behind Sweetgreens. They primarily have self checkout screens to place your order. Which I don't like. Especially, when they suggest or offer a Tip Option before checkout. A live human assisting me with my order would increase their potential for a higher tip. I ordered the avocado bacon cheeseburger. Ordered the chicken nuggets for my son and he didn't like them. The fries and fountain drinks were good. Establishment was very clean and sterile. I'd recommend. Prices were slightly higher than your average burger stand. read more

Shake Shack Studio City - Neon sign inside seating area - Burgers Near Me - Studio City, California

I was in the area and I have never had Shake Shack before. It is definitely on my list now, the burger was delicious and the service was quick! The only thing I did not like was the parking situation, I found it hard to find a good parking spot close by. read more

Shake Shack Studio City - Burgers Near Me - Studio City, California

Somewhat overpriced but very tasty, high-quality fast food in a modern, clean space. The burger and fries were not big portions, but delivered hot and fresh by friendly, helpful employees. This location has some parking in back if... A) you know where the narrow turn-in is, and... B) if the parking Nazis are there, be prepared to follow their rules. read more

Issac was our waiter and he was very kind and provided anything we needed with a great attitude . Kids really enjoyed their burgers.

"So small!!!" Was my first thought when I tried for the first time ever this much talked about establishment. I was taken aback by the incredibly small portions of the burgers themselves. We ordered through the app because my boyfriend had a $20 discount coupon because he wasn't satisfied with his order last time. I can see why, when I arrived to pick up the food even though we had literally ordered it 5 minutes before it was already sitting on the shelf. It looked like for a while, the food was barely warm. The app also said that our order would come included with napkins and utensils, which were not in the bag, I had to ask for utensils, ketchup, and sauces. Inside it had a very quiet and almost eeirly calm atmosphere. No jouysus chatter or music. Honestly ,compared to In-N-Out , this place is just no comparison. It's overpriced and not worth it, to be honest. In-N-Out has huge portions, low prices, and much better customer service. Flavor wise the patties here at shake, shack or tasty, but just not as good as I imagine them to be. I still ended up eating all my food, I did think it was better compared to a mcdonalds, but they could do so much better!!!! read more

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Went in the other day for lunch , service is always was super quick Im always able to pick up my lunch less than 5 min after ordering it online! Recommend it to a co worker and she also loved their chicken burger. They have some nice games to play with on the side too, hope next time I'll enjoy my lunch there :) read more

I had really hoped the food to be better here. The staff had not yet worked out the kinks and took quite a while to get our food. The burger buns were extremely squished and soggy, not at all a fan of their crinkle fries either. Prices are high for the quality served, not worth returning. read more

Best tasting burger for a fast food place. Their shakes are so good and the menu isn't too crazy. Great price point.

It's been over a year since I've enjoyed Shake Shack and boy I'm glad I stopped in on this rainy evening to see Tavon and the boys here off Ventura. I enjoyed an Avocado Bacon Cheeseburger that was OVER THE TOP! The fries were incredible as well!! This location seemed fairly new and super clear. I also enjoyed how convenient they were off the 101, less than a mile. We'll definitely recommend Tavon and the Studio City location to any friends in the valley looking to stuff their bellies full of food and excitement. Thanks Shake Shack and Tavon for coming thru on a rainy night for us!! read more

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So sad that this is our Shake Shack location because it's the worst Shake Shack I've ever had. Service was horrible, food was late, missing parts of our order, and the food was cold. The phone number for the location doesn't even work. Gunna stick to HiHo instead where the service is great and the food is fresh. read more

The burgers are outstanding. I recommend a cheeseburger which has a sauce to die for, perfectly cooked burger, cheese onion and magic pickle. You'll probably get their yummy fries and great service. Plenty of room to kick back, scroll your iPhone and enjoy the magic taste of your food and delicious malt might complete the day. read more

Rushed over at around 7:45 pm to eat since I was starving and all I could taste was bitter oil in the fries and the burger left a strange aftertaste as well. I should've waited an extra half an hour for In-N-Out or something. read more

I had came into the location and ordered fry's as it didn't say anything about them not being gluten free. The manager had let me know after I ordered that the fries were not gluten free due to the fryer being shared this non gluten free items. I asked if I can pay the difference for a gluten free burger instead and he said it was okay. The manager was very helpful and nice. I really appreciate how safe he is with allergies. I definitely recommend this location as it is very clean and the manager makes it a welcoming environment. read more

Love having this so close. Pretty consistent experience having gone at least four times for dine in or take out. I always go with the chicken avocado bacon sandwich and it does not disappoint. Service is always friendly. read more

just had dinner here tonight. Food is pretty good, but ultimately as I'm eating I'm watching Jeremy how hard this kid works from the register to serving the food to cleaning the outside. as a business owner, it is so hard to find good employees. Jeremy is a diamond in the rough. Definitely is a good team player for this company. high praise from Blake read more

I love shake shack but I'm taking off one star for the parking. Only a valet? Are you kidding me? I had to park down one of the side streets and walk a bit to get there. read more

I ordered to go. Saw that I had a wrong burger ( instead of classic, it was a simple burger with nothing on it , I had specified multiple times I wanted the one with all the toppings except bacon ) . Called 4 - 5 times to - no answer and no way to leave message. read more

Thrilled we got a Shake Shack! I genuinely avoid hamburgers as much as possible but honestly I have visited this location 4 times since it opened. The burgers are awesome. Also tried the chicken sandwich (just ok) but I definitely prefer the shack burger. Fries are hot and crispy. Great service - though to be transparent I go early before much foot traffic. read more

Wow, the fact that no manager has addressed my review speaks VOLUMES!! The food was BARELY EDIBLE because of rancid oil. YUCK!! Don't waste your money! read more

Tasty food. Good service. Incredibly overpriced and overrated. No ambiance. Take out. Little desire to go back unless they have the best shakes. Which is doubtful. Fries and burgers are worth about 1/2. Take in and out, or burger lounge every day. Phooey. read more

Burgers were Delicious!!! Fresh, tasty and healthy. Every friendly staff greets you, they are very attentive, possess great image and clean environment. You will love it... Thank you Shake Shack! read more

I am glad there is a Shake Shack within walking distance. This Shake Shack has a very friendly team, the food is excellent and the place is clean and quiet. It's like a Zen experience for you and your food. Dogs are welcome (outside seating area) and they have dog treats for your furry friend. The only negative is the parking in the back of the restaurant, the valet will chase you and scream at you and badger you to have him park your car. I'm not sure what the rules are but, it seems like the 2 spaces behind the restaurant are customer parking. The parking valet even goes after Handicapped people parking is spaces behind the building. I am hoping that Shake Shack management can resolve this as it creates a negative experience for some. read more