The food is normal shake shack food but the customer is incredible. Everyone is immediately helpful from the second you walk in. There is an employee walking around making sure you have everything you need. I was really impressed and the quality customer service and clean restaurant make me want to come back again! read more

We were so excited that Shake Shack came to Redlands! We were lucky enough to find a parking space near the entrance. The parking was packed because they recently opened. We couldn't order online from home because they didn't set up their system yet, so we just dropped by instead. We loved the convenience of ordering our food at the kiosk. As we looked around the place, there wasn't an empty table to be found, so we took our order to go. Of course, our family ordered the Truffle Burger, which it my family loves. Then of course you had to get the fries as well. They didn't have our favorite Tiramisu shake because that's a summer flavor. Overall, we only had to wait ten minutes to get our orders. Not bad considering the place was full. The workers definitely were busy and yet still friendly serving everyone. We'll be back. read more

Decided to give the technology side of Shake Shack a try today by ordering via the mobile app. There is a promo right now so wanted to take advantage of that too. I ordered at 12:45pm with estimated pickup time of 1pm for 4 burgers and 1 cheesy crinkle cut fries. I arrived a few minutes before 1pm and walked up to the counter. Showed the cashier my order number and name. She just stared at my blankly until I asked, "How long until my to-go is ready? I have a pickup at 1pm". She looks over to the completely empty tiered rack on her left and says, "We'll call your name and put it on the rack. Please wait until it's ready." Keep in mind there were at least 6-9 other parties waiting for their to-go orders too. One lady was there even longer than me had ordered a shake and soft custard. I noticed the employees prepped those first over the hot food which is odd. Those things melt. By the time I got my food 20+ minutes later, the same lady asked for hers and requested they remake her frozen items. They were totally ok with giving melted shake and custard. Wild. My burgers were cold. The only item relatively warm were the cheese fries. They have only been open for 4 weeks now and need to really get their ordering system figured out so people aren't waiting for cold food. Also, I see very little positive call-outs in the kitchen. No lead shouting out orders or prioritizing things. Front of the house and back of the house need to work in tandem to get things smoothed out and literally in order. read more

Amazing service good burgers but very pricey...Also, DONT get the hotdog. The sausage was hard to chew, as if it was stale. Yuck. Threw it away after one bite. The place is clean though. read more

Shake Shack Redlands - Hot dog - Burgers Near Me - Redlands, California

It was my first time visiting this location. The food was good, but the customer service was even better. Everyone was friendly, helpful, and made the experience enjoyable. I'll definitely be back! read more

Our third time at a Shake Shack, first time at this newly opened one. My burger was great, and my black and white malt was perfect. My wife enjoyed her bacon and cheese hotdog, but her shake was a stronger chocolate than she liked. She asked at the counter if they could "fix it" and the y offered her a new shake. She declined their kind offer, as she didn't want to make a deal out of it. After thanking them for the offer, she returned to our booth. The manager (I assumed he was) showed up 2 minutes later with a perfect shake that was the exact blend she wanted. Kudos for customer service above and beyond. The restaurant itself was beautifully designed and decorated, at great effort as we knew what it had looked like in its previous life as a Corner Bakery. It had been completely renovated in the Shake Shack style, very attractive and light and airy. Altogether an excellent meal and experience. read more

The food was excellent, prices reasonable but the best compliment I can give is the service from the employees! I have never experienced such sincere attention from fast food staff. I'd especially like to mention Darlene. This was my first time eating at this chain and all I can day is.... I wish we had one in Honolulu! Mahalo nui loa! read more

The food was a 10 out of 10. Burgers and chicken sandwich were cooked to perfection! Fries were well seasoned but no to overpowering. Service was a 20 out of 10. Art helped us make our selection and explained the menu. He was very attentive and made sure we had the best experience as first time buyers. The ambiance was a 10 of 10 and the restaurant was well maintained and clean. Will for sure come back in the future! A++ read more

Absolutely amazing burgers We've tried several of their burgers and our favorite was the one with pickled cherry peppers- it has a bit of a zing to it, but we loved it! Super friendly service! Good fries, both with cheese and without The beef is juicy and full of flavor, none of the cardboardy taste to it that you get in a lot of burgers around. Approved by kids and adults! We will be back! read more

Shake Shack Redlands - Burgers - Burgers Near Me - Redlands, California

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I came here with my grand daughters and we were greeted kindly from this tall amazing wonderful young man named Jose.This young lad helped my granddaughters and me on the various food options.Although, he helped us the crew all seemed to be happy to be there with service and speed.My Food was very warm and delightful.The Ambiance was extravagant I recommend this to everyone and my granddaughters told me they love the safe music choices. read more

Food and service is top tier. Would definitely recommend coming here for burgers in a casual setting. read more

Shake Shack Redlands - Ice cream - Burgers Near Me - Redlands, California

It was my first time trying shake shack and a third of our order was missing. It was over priced for the quality and quantity of food served. Plus they require a phone number to order, which is frankly insane. read more

We ordered two Truffle Burgers one order of Fries and two Rootbeer Floats! Our server Kimora was very Friendly and knowledgeable! The restaurant was very clean, the tables and clean!!!! read more

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Food was nothing to write home about, overpriced for what you get, but on a positive note the fries were good. They should've made the floor over, it still had the old Corner Bakery layout, looked tacky. Not going back, can get better at other restaurants and have a better atmosphere read more

YIPPEE for Shake Shack in Redlands!!! I was very fortunate to be invited to come the day before they opened for a Friends and Family night. And for it being a trial run can I just say, WOW! The employees are so sweet and friendly, the environment is upbeat and the food is amazing and came out fast! 1000/10 Keep it up Redlands Shake Shack team! :) read more

Shake Shack Redlands - Burgers Near Me - Redlands, California

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We'd never been to a Shake Shack before, but were looking for a late night stop on a road trip. When we walked in we were greeted by three employees. The young lady who took our order answered our questions politely and with a smile. As we sat waiting for our order we noticed that the location is kept clean (and we later found the restrooms to be clean too). Their gluten-free bun is on the better side of average. There are two reasons for the drop of a star......1) the single burger is SMALL! and 2) the fries were way too salty. Other than that, it was a decent late night dinner stop for us. read more

Burger was good. Fries were not even hot. I should've sent them back but I didn't want to battle the crowd. I had the Shake Stack which includes a beef patty and fried portabella mushroom. It was really flavorful. I do find it to be a little ridiculous that I paid $28 for a burger, a side of fries and a drink. This is fast food, not fine dining. It is a great addition to Redlands if you like high price, fast food burgers. I will go back because I want to try their shakes which I hear they are famous for. read more

Shake Shack Redlands - Shake Shack Stack - Burgers Near Me - Redlands, California

Always the best, quickest and friendliest time here The food is pricey but worth it I love the self service kiosk read more

Shake Shack Redlands - Yummy chicken sandwich and cheese fries - Burgers Near Me - Redlands, California

Not worth the loooooong wait for a below average overpriced burger and horrible service. Just go to In N Out

This is a solid burger spot. I've been here a few times and it's been consistently good. The prices are a little high, but the quality matches it . you really do get what you pay for. Definitely one of my favorite burger places in Redlands. read more

So dang good! Love that we have a Redlands Shake Shack! Burgers are perfect, but the cheese fries make it!

Bacon cheeseburger was so yum and so were the cheese fries. The staff was super attentive and friendly. Great hang out spot for going out with friends read more

Shake Shack Redlands - SmokeShack Bacon Cheese Fries - Burgers Near Me - Redlands, California

Kinda bummed because I love shake shack but this last time around, my burger was made completely wrong. No crispy onions, and lettuce when there usually isn't any in my burger. read more

Pretty stoked there is now a Shake Shack and In & Out in Redlands. It's hard to decide which one I like more. I feel the quality of meat is better at Shake Shack and the melty cheese is nice as well as more choices like a mushroom burger and veggie burger are a plus. But it's also more expensive and the In & Out taste is just so nostalgic for me. I will have to alternate between the two now for when the burger craving hits. read more

Burger was very small, but tasted fine. Way over priced. Don't plan on going back unless I hear they've made a price adjustment.

First time here . Food was amazing!!!! Very delicious and great customer service. Darling was very nice hospitable. Define tile will be coming back. read more

So happy for a Shack close to home! Plenty of seating and friendly staff! Love the spacious layout. Definitely a great addition to Redlands! My favorite fries hands down! Hot and crispy but soft and fluffy! Love what Shake Stands for. "Stand for something good." USDA Beef, no hormones, cage free. Plus they give back to the community. Added plus was the specialty dog biscuits which both my Min Pins loved! read more

Shake Shack Redlands - Moo loves the specialty Shake Shack Dog Biscuits - Burgers Near Me - Redlands, California

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This Shake Shack location is the worst one I have EVER been too. It's barely busy yet more than half the time I'm being served the wrong food or they screw up my order. I've never had any issues at other shake shack locations before, something about the employees at this Redlands location just suck. When food is this pricey, I shouldn't be missing items, having my order screwed up, or having my burgers look like someone threw them in the bag. If someone orders cheese fries, there should be fucking cheese on it. It takes 30 seconds to read an order and pump some cheese on it. read more

Shake Shack Redlands - Cheeseless expensive ass cold cheese fries - Burgers Near Me - Redlands, California

Not terrible but slightly disappointed. Burger came without pickles which I prefer but oh well. Meat was hot and fresh but not very juicy and under seasoned. $17 for just a burger and a small pop seemed pretty steep. I've seen this burger get good reviews on youtube but I'm not seeing it unfortunately. Freddy's smasburger is noticeably better. Can't give a 3.5 star so I'll round up. read more

Disappointing, small scrawny burgers, mediocre fries, however the milk shakes were great.

I put in an online order for over $70 here last weekend and when I got there, the staff had told me my food was not ready yet. After waiting 30 minutes, my name got called only to realize that my food had been sitting there the moment I got there they just told me it wasn't ready. When I asked to speak to a manager, they said there wasn't one available. So I ended up with cold food, and no support from the staff. read more

I've been here 5 times for the burgers. I wasn't aware they sold hotdogs. I ordered the chili cheese hotdog with crispy onions on a potato bun. Let me tell you, it was DELICIOUS!!! You guys will not be disappointed. The service was good. Very nice workers. Very clean establishment. read more

Shake Shack Redlands - Angus Beef Chili Cheese Dog, shake ShackBurger , Spicy Cheese Fries with Ranch and Mango Passionade - Burgers Near Me - Redlands, California

The food was ok. I ordered the chicken bites and they were too greasy and too salty. I ordered via mobile app and the food was ready when I got there. I don't get a notification that it was ready though. read more

I stopped by today as i had just read in the news that they had the top rated hot dog, even over Portellos. I had also read recently that they had one of the top rated smash burgers. Wow, what a disappointment. First, the hot dog. My bff said it was so salty she could barely eat it. They didn't even have relish. They didnt put anything on the dog but gave you packets like if you were at a game, not a sit down restaurant. The bun was ok but we gad been told it would beca pillowy soft cushion for the dog, not even close. My friend rated it a 2 out of 5 only to be nice. Now they didn't even have a smash burger on the menu so my experience didn't start well. I ordered the shrom burger which is a portobello mushroom stuffed with cheese. I love these and have a lit of experience with them. When I saw my burger I was shocked. It was a puck. A deep fried black hockey puck on a bun with a piece of lettuce. Ive never seen a sandwich like this before. It was also hard to bite into. I rate it 1 out of 5. read more

I only know them through what I have read about then online and from their mobile app I have on my phone. I know the burgers here are really good. I would not recommend going here to eat everyday with the way their prices are, just use it as an occasional lunch or a once in a while treat. You can get the mobile app through the Apple App Store if you have an iPhone like me or see if Google Play has a way to get the Mobile App from them. You do have to pay for your order at the mobile app, but it is easy where can walk in get your quickly and go on your way. The only thing I am not sure is these places have drive thru's. I still have yet to visit and try this place out for myself. read more

Not sure this Shake Shack is gonna make it with their location & burger competition in Redlands with these prices. Went on a Saturday around 530pm & it was pretty empty. Upon entry cashier asked if we were ready. We said that we were still looking. Then when we were ready to order, no one was available even though no one else was ordering, so we went to the ipads. Process is OK but takes longer. Then we had beer on the order so we had to let a cashier know, then they get a code & have to enter it. Finish the order & put my email in for the receipt & iPad just kept spinning. Long story short, order at the counter. Took around 10min for the order in an empty restaurant which was weird. Food flavor was good, patties well seasoned and flavorful. I think you gotta have a double patty for a good meat to bun ratio. Fries crispy but could've been hotter. Beer came by the pint with good microbrews available from Brooklyn Brewery & Smog City. Service was good, almost too good. Staff checked in 4-5 times during the meal... that's a little much in my opinion but good effort. Lastly, the prices are INSANE! For our family of 4 adults, it was $90! I mean even without $15 in beer its still $75 for 4 burgers, fries, & 2 drinks!? That's almost DOUBLE In N Out while also only slightly less than full service bar burgers from Eureka & all the other downtown gastropubs. Unfortunately, there's no way they can justify those insane prices... we'd rather hit In N Out or the gastropubs. Shake Shack is hopelessly stuck in between. read more

Shake Shack Redlands - $90 for 4 burgers, 4 fries, 2 drinks, 2 beers!? - Burgers Near Me - Redlands, California

Shake Shack is delicious! The service is amazing and all employees go above and beyond to make you feel welcome. The new building is beautiful. I highly recommend the avocado bacon chicken sandwich and the sunset or kiwi lemonade. So yummy!!! read more

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Attended the friends and family event on 11/25 and had a really good experience. This location has plenty of seating areas, and the staff was very friendly. The hamburger was delicious like always and will definitely be coming back. 10/10 read more

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THE STAFF WAS SO LOVELY AND ATTENTIVE. so clean and spacious as well. food was amazing everything came out fresh and so fast. will def be coming back! read more

Clean ... food was good ... fresh.. I was a first timer portions are kinda small but overall I recommend