We ordered two Truffle Burgers one order of Fries and two Rootbeer Floats! Our server Kimora was very Friendly and knowledgeable! The restaurant was very clean, the tables and clean!!!! read more

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This is a solid burger spot. I've been here a few times and it's been consistently good. The prices are a little high, but the quality matches it . you really do get what you pay for. Definitely one of my favorite burger places in Redlands. read more

YIPPEE for Shake Shack in Redlands!!! I was very fortunate to be invited to come the day before they opened for a Friends and Family night. And for it being a trial run can I just say, WOW! The employees are so sweet and friendly, the environment is upbeat and the food is amazing and came out fast! 1000/10 Keep it up Redlands Shake Shack team! :) read more

Shake Shack Redlands - Burgers Near Me - Redlands, California

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We'd never been to a Shake Shack before, but were looking for a late night stop on a road trip. When we walked in we were greeted by three employees. The young lady who took our order answered our questions politely and with a smile. As we sat waiting for our order we noticed that the location is kept clean (and we later found the restrooms to be clean too). Their gluten-free bun is on the better side of average. There are two reasons for the drop of a star......1) the single burger is SMALL! and 2) the fries were way too salty. Other than that, it was a decent late night dinner stop for us. read more

First time here . Food was amazing!!!! Very delicious and great customer service. Darling was very nice hospitable. Define tile will be coming back. read more

Burger was good. Fries were not even hot. I should've sent them back but I didn't want to battle the crowd. I had the Shake Stack which includes a beef patty and fried portabella mushroom. It was really flavorful. I do find it to be a little ridiculous that I paid $28 for a burger, a side of fries and a drink. This is fast food, not fine dining. It is a great addition to Redlands if you like high price, fast food burgers. I will go back because I want to try their shakes which I hear they are famous for. read more

Shake Shack Redlands - Shake Shack Stack - Burgers Near Me - Redlands, California

Always the best, quickest and friendliest time here The food is pricey but worth it I love the self service kiosk read more

Shake Shack Redlands - Yummy chicken sandwich and cheese fries - Burgers Near Me - Redlands, California

So dang good! Love that we have a Redlands Shake Shack! Burgers are perfect, but the cheese fries make it!

Kinda bummed because I love shake shack but this last time around, my burger was made completely wrong. No crispy onions, and lettuce when there usually isn't any in my burger. read more

Bacon cheeseburger was so yum and so were the cheese fries. The staff was super attentive and friendly. Great hang out spot for going out with friends read more

Shake Shack Redlands - SmokeShack Bacon Cheese Fries - Burgers Near Me - Redlands, California

Not worth the loooooong wait for a below average overpriced burger and horrible service. Just go to In N Out

Pretty stoked there is now a Shake Shack and In & Out in Redlands. It's hard to decide which one I like more. I feel the quality of meat is better at Shake Shack and the melty cheese is nice as well as more choices like a mushroom burger and veggie burger are a plus. But it's also more expensive and the In & Out taste is just so nostalgic for me. I will have to alternate between the two now for when the burger craving hits. read more

Burger was very small, but tasted fine. Way over priced. Don't plan on going back unless I hear they've made a price adjustment.

So happy for a Shack close to home! Plenty of seating and friendly staff! Love the spacious layout. Definitely a great addition to Redlands! My favorite fries hands down! Hot and crispy but soft and fluffy! Love what Shake Stands for. "Stand for something good." USDA Beef, no hormones, cage free. Plus they give back to the community. Added plus was the specialty dog biscuits which both my Min Pins loved! read more

Shake Shack Redlands - Moo loves the specialty Shake Shack Dog Biscuits - Burgers Near Me - Redlands, California

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Disappointing, small scrawny burgers, mediocre fries, however the milk shakes were great.

This Shake Shack location is the worst one I have EVER been too. It's barely busy yet more than half the time I'm being served the wrong food or they screw up my order. I've never had any issues at other shake shack locations before, something about the employees at this Redlands location just suck. When food is this pricey, I shouldn't be missing items, having my order screwed up, or having my burgers look like someone threw them in the bag. If someone orders cheese fries, there should be fucking cheese on it. It takes 30 seconds to read an order and pump some cheese on it. read more

Shake Shack Redlands - Cheeseless expensive ass cold cheese fries - Burgers Near Me - Redlands, California

I've been here 5 times for the burgers. I wasn't aware they sold hotdogs. I ordered the chili cheese hotdog with crispy onions on a potato bun. Let me tell you, it was DELICIOUS!!! You guys will not be disappointed. The service was good. Very nice workers. Very clean establishment. read more

Shake Shack Redlands - Angus Beef Chili Cheese Dog, shake ShackBurger , Spicy Cheese Fries with Ranch and Mango Passionade - Burgers Near Me - Redlands, California

Not terrible but slightly disappointed. Burger came without pickles which I prefer but oh well. Meat was hot and fresh but not very juicy and under seasoned. $17 for just a burger and a small pop seemed pretty steep. I've seen this burger get good reviews on youtube but I'm not seeing it unfortunately. Freddy's smasburger is noticeably better. Can't give a 3.5 star so I'll round up. read more

I put in an online order for over $70 here last weekend and when I got there, the staff had told me my food was not ready yet. After waiting 30 minutes, my name got called only to realize that my food had been sitting there the moment I got there they just told me it wasn't ready. When I asked to speak to a manager, they said there wasn't one available. So I ended up with cold food, and no support from the staff. read more

The food was ok. I ordered the chicken bites and they were too greasy and too salty. I ordered via mobile app and the food was ready when I got there. I don't get a notification that it was ready though. read more

I only know them through what I have read about then online and from their mobile app I have on my phone. I know the burgers here are really good. I would not recommend going here to eat everyday with the way their prices are, just use it as an occasional lunch or a once in a while treat. You can get the mobile app through the Apple App Store if you have an iPhone like me or see if Google Play has a way to get the Mobile App from them. You do have to pay for your order at the mobile app, but it is easy where can walk in get your quickly and go on your way. The only thing I am not sure is these places have drive thru's. I still have yet to visit and try this place out for myself. read more

Not sure this Shake Shack is gonna make it with their location & burger competition in Redlands with these prices. Went on a Saturday around 530pm & it was pretty empty. Upon entry cashier asked if we were ready. We said that we were still looking. Then when we were ready to order, no one was available even though no one else was ordering, so we went to the ipads. Process is OK but takes longer. Then we had beer on the order so we had to let a cashier know, then they get a code & have to enter it. Finish the order & put my email in for the receipt & iPad just kept spinning. Long story short, order at the counter. Took around 10min for the order in an empty restaurant which was weird. Food flavor was good, patties well seasoned and flavorful. I think you gotta have a double patty for a good meat to bun ratio. Fries crispy but could've been hotter. Beer came by the pint with good microbrews available from Brooklyn Brewery & Smog City. Service was good, almost too good. Staff checked in 4-5 times during the meal... that's a little much in my opinion but good effort. Lastly, the prices are INSANE! For our family of 4 adults, it was $90! I mean even without $15 in beer its still $75 for 4 burgers, fries, & 2 drinks!? That's almost DOUBLE In N Out while also only slightly less than full service bar burgers from Eureka & all the other downtown gastropubs. Unfortunately, there's no way they can justify those insane prices... we'd rather hit In N Out or the gastropubs. Shake Shack is hopelessly stuck in between. read more

Shake Shack Redlands - $90 for 4 burgers, 4 fries, 2 drinks, 2 beers!? - Burgers Near Me - Redlands, California

the best shake shack i've ever been to, manager is the nicest caring person, food was amazing, also so clean!!

Shake Shack is delicious! The service is amazing and all employees go above and beyond to make you feel welcome. The new building is beautiful. I highly recommend the avocado bacon chicken sandwich and the sunset or kiwi lemonade. So yummy!!! read more

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Attended the friends and family event on 11/25 and had a really good experience. This location has plenty of seating areas, and the staff was very friendly. The hamburger was delicious like always and will definitely be coming back. 10/10 read more

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THE STAFF WAS SO LOVELY AND ATTENTIVE. so clean and spacious as well. food was amazing everything came out fresh and so fast. will def be coming back! read more

Clean ... food was good ... fresh.. I was a first timer portions are kinda small but overall I recommend

Tried the veggie shake shack burger this week and was pleasantly surprised. It was very good, I would say second best veggie burger in town. Fries were just okay. It's a little pricey but I will go back though. Looking forward to trying their shakes. read more

One of the best burgers in the US, stoked we have two close now , always my 1st stop for years in DC. Just get the original standard cheese burger don't go fancy read more

Terrible customer service. The people working the counter including the store manager were totally indifferent to the experience of the diner read more

We went on a Wednesday afternoon and we were two out of the four costumers there. When we received our food our fries were cold. Our burgers were not filling at all. EXPECT TO SPEND MORE THAN USUAL THAN AN AVERAGE FAST-FOOD. read more

First time having Shake Shack after many years of people telling me how great it is... highly disappointed, dry patties, burnt bacon, barely any flavor. The cheese on the cheese fries reminded me of that canned spray cheese. $46 for two people to eat and both of us disappointed, won't be returning. Nice clean establishment tho and kind employees. read more

Was skeptical due to the bad reviews but it seems like they've worked everything out. Our dine-in order was brought to our table and we were asked at least once by an employee walking around if our food was okay. The food was hot and really good; I enjoyed the vanilla shake a lot. The patties are thick and everything tastes like it is high quality. My only complaint was that my to-go order was placed on the rack but wasn't called out or labeled so I had to ask if it was ready. I had a friend who complained about the same issue. Other than that, I'd recommend you give it a try! Pricey but worth it in terms of the quality of ingredients. read more

Ordered a shake to go and I accidentally dropped it on the way out shortly after. This business was not kind enough to make a new one. This is why In-N-Out will always be SoCals #1 read more

The photos look so good but it was just ok. The hamburger was the best part of my order. The chicken nuggets were so gross totally frozen processed food. It was also over priced for the small portions. The fries were decent and crispy. I won't be going back read more

This was my first visit to the new Redlands location. I ordered a single cheeseburger not realizing that I actually wanted the ShackBurger. For a plain cheeseburger, it was actually pretty good but I would have preferred lettuce and tomato. At least I know for next time. And, their crinkle cut fries are fantastic! read more

A disappointing experience.... the burger and chicken sandwich were fairly small for the price, undistinguished in flavor, and buns were 'soggy'. The chicken bites were the highlight in taste and breading, but smaller than McD Nuggets and a buck apiece. Shakes were decent but did not offer the 'hand scooped' experience. Probably will not visit again. read more

Well, started out with my cashier having more metal in her face than in a recycling yard...kind of distracting. simple order; burger, nuggets and truffle fries. No self serve drink dispenser. 28 bucks for what would be 12 at in n out, but the burger would taste much better. Maybe it's the shakes that draw people to this location? The spanish rap music playing on the overheads was annoying and loud. Don't like to fight to have a conversation with my wife. She liked the nuggets but fries were salty as were nuggets. Didn't draw me in for a second try...better places to spend my money read more

Not sure what the hype was or is all about? But just another fast food place. The workers were nice and the place was clean. But more than likely I won't be going back. read more

The burgers are your expected shake shack burgers, the food prep time is ridiculous and their estimated completion time is way off. First time I had Uber eats delivered, and the prep took 30-40 min longer than expected. Second time I went to pick it up myself, and their estimated prep time was an entire hour longer than estimated read more