As picky as I am about pizza, I am even fussier about burgers, particularly at today's prices. Thus, I put off visiting Shake Shack for quite a while, dismissing it as just another overpriced, upscale fast food outlet. It's not. The difference in quality was evident immediately in the preparation, taste and presentation of the food, which is simple, but delicious, right down to their unique signature sauce. And while $20+ for a single, fries and large iced tea might sound a little steep, it was worth every penny, especially since there was a $5 off welcome gift waiting for me in their app. Yum! read more

I had arrived back at my hotel located in the Oak Brook area on a Monday evening. After a conference workshop all day, I decided to order dinner via Uber Eats from Shake Shack. The Hampton Inn & Suites Downers Grove Chicago is where I was staying and it's about a mile or two off of Woodfield Mall. I ordered the Bacon Cheese Fries as well as the BBQ Burger with Bacon and they were delivered quickly, arriving within 20 minutes. It was a pretty quick delivery! The Burger was still hot when it came to me. The BBQ Bacon Burger had great flavors together with the smoky BBQ, crispy bacon, juicy patty! I was expecting the fries to arrive slightly cold since it was a delivered meal. The addition of cheese and bacon created a flavorful combination and although they did not keep their temperature well from the original heat when cooked at the restaurant, the fries with cheese and bacon was still pretty good. It was a yummy meal for a busy Monday evening and I would order delivery from this Shake Shack again. read more

See all

The burgers, fries and shake were delicious! The place was busy but I didn't wait too long. There were seats for us. We will go again very soon. read more

Not too busy. Food was brought out in a timely manner by staff. I don't know if the quality of Shake Shack in general has gone down, but their burger wasn't up to par. Cheese fries and shakes are still excellent though. Real chunks of bacon on their bacon cheese fries. read more

See all

Ambiance - love that they have an individual spot right by the oakbrook mall, easy to find & they have their own parking lot Service - they have 3 kiosks for customers to order, food came out within 10 min Food - my fav is the smokeshack (has a great kick) read more

Shake Shack Oak Brook - Fast Food Near Me - Oak Brook, Illinois

After a long hiatus, I figured I'd give them another try. The double cheeseburger had great flavor but it sure seems to be on the small side. Still filled me up and the new onion rings are really good but they're almost a dollar apiece. Helpful and friendly staff and they keep the dining room spic and span. Surprised how long the line was at 7 PM on a Saturday evening, and they only have one person on a register. There are three pads you can use to place your own order. read more

See all

Original burger was tasty. Bbq burger was mid. Chicken nuggets were not great. Bannana pudding shake was ok. Cheese fries were good. Clean inside. Service is electronic kiosks. read more

Came in craving burgers. The employee on the register pointed to their kiosks and said "if you're paying with card go here". The person in front of us paid with card, so it's not like she couldn't help us. I said it would be a lot easier if she would help us, and she just walked away. I went to order on the kiosk, but having only had shake shack once, I had a question about swapping cheese on a burger and the kiosk didn't seem to offer that change. On top of that, digital POS systems are confusing when you aren't familiar with the menu. We ended up leaving. Customer service skills have gone down to the bare minimum, and Shake Shack didn't even offer that. read more

First time eating at this shake shack location. We got here at 8pm on a Monday and it was packed! Probably because there was a big group here. The double shack burger was delicious as usual. The edges of the burger this time it was nicely toasted and crunchy. I went to smash burger recently and this definitely is better. The cheese French fries were good. The cheese could've been more cheesier. The bathroom smelled really nice and it was clean! read more

I have reviewed over 400 restaurants on this site and about 150 more another sites in all my life I have never been to a restaurant that was as filthy and dirty as this place my wife and I stopped in there in about 8 o'clock for a malted, never having been to a shake shack before we went inside and we're a little bit tied by their system of ordering I didn't see how we could get from a shake to a malt, but the young lady came out and helped us. She was very nice and the Two waltz were very, very good however even though it was icy outside and we avoided slipping there, it was almost impossible to walk on their floor without falling down, it was covered with grease everywhere to the point where you could see footsteps in the Greece the tables were all filthy. I had a wipe off the table with napkins before we could sit down after looking through a whole restaurant of nearly empty tables, and not finding one that was clean, and the garbage pails were all overflowing. The garbage was falling on the floor from the garbage pails. This is by far I hate to think what vermin they have in here and how the Board of Health in Oak Brook could allow this place to operate. It was worse than a pigsty. I've been in pigsties that made this place look worse than could be. It's just I cannot believe they're operating if I could give this -5 stars I would. read more

Came here for a quick dinner before a group game night. The place is clean, modern, and has patio seating. 5/5 for ambiance. The service was pretty quick. If you dine-in, you place your order on tablets and then pick a table and they'll bring it to you. The main reason the rating is a 3 is the burger portions are way smaller than expected and not worth the $10 a piece. Everyone was still hungry after. I got the hot chicken and it was not spicy at all. Overall, the flavors were fine. I like the flavor combinations but none of the spicy options had any kick to them. They also came out piping hot so I can say they were fresh. But I'm giving a 3/5 because I don't think I would end up coming back here when there are other options in the area. read more

Shake Shack Oak Brook - Hot Chicken Spicy ShackMeister Fries - Fast Food Near Me - Oak Brook, Illinois

Wednesday @ 12:00. Walked up to a large menu on the wall. Burgers, fried chicken sandwiches/nuggets, fries, drinks and shakes. Ordered our food on a very easy to use kiosk, which allowed us to customize our orders. Sat down at a table, and food was delivered about 5-10 minutes later. We had 2 burgers, 1 fried chicken sandwich, an order of chicken nuggets, 1 fries, 1 cheese fries, and 1 bacon cheese fries, as well as 2 cookie and cream milk shakes. Everything was good...served hot. Sandwiches are small--a little more like sliders than sandwiches. The milk shakes were rich and thick...yummy! Very pricey. Almost $70 for four people. But let's face it, it's 2024....and everything is ridiculously priced! The kids love this place. It's a definite step up from your standard fast food (McDonalds/Burger King/etc), but still a basic fast food vibe. read more

Overall great quality location. Solid service. It's sometimes hard getting the best seating but it's overall easy to find a seat. Their burgers are outstanding and I'm a huge fan of their cheese fries. Love that they have touch screens for ordering to make things more efficient. read more

This review is more like 3 1/2 stars. I visited here for lunch a few weeks back on a crappy snowy day. There were about 10 tables occupied. There seemed to a lot of pick up orders as there was a gent assigned to help people pick up there orders. As seen I order a Shack Burger and a patty for the little guy. My burger was fine, the fries were well done and everything else was fine. My little guy had 1/4 of the burger as he wasn't feeling it. So who knows on that one. The restaurant was a little messy and I was surprised given a few employees standing around by the registers and pick up area. I've been to a few SS's before and it always seemed like it was kept in order, tidied up. Not this location on this day. Plenty of parking lot parking is available!! read more

Shake Shack Oak Brook - Shack Stack! - Fast Food Near Me - Oak Brook, Illinois

See all

Shake Shack has one of the BEST fast-food burgers, and it's always consistently good! If red meat isn't your thing, they do offer a killer chicken sandwich, called the Chicken Shack, which has a nice crispy delicate coating of breading, which always has the perfect crunch. To be honest, it's my go-to. My boys love the burgers as always, and they can vouch that Shake Shack is one of their favorite fast food burgers there is. read more

Shake Shack Oak Brook - Chicken Shack- - Fast Food Near Me - Oak Brook, Illinois

Everything is okay, but no more than that. It's not a place I regret visiting, though I don't plan on returning.

Just had the french onion burger. It was absolutely horrible. So salty snd aioli tasted strange.

The food was amazing! I got the French onion soup burger and it was SO good! Would order over and over again! The service is always great, staff is friendly and it's always clean. Usually very busy but still felt taken care of! Great place to get a burger! read more

This meal was Mediocre. The best thing about it was the vanilla Milkshake. The hot ones wasn't spicy enough in my opinion, the chicken bites had breading that didn't stick so it just kept falling apart. The burger is as good as what you get at any fast food. Overall, this wasn't bad but it was just ok. Not sure I would be back anytime soon. read more

See all

We ordered the chicken nuggets and the chicken sandwich. Both were excellent. They were out of the chicken avocado sandwich I would have liked to try that. We also got a burger which was excellent and the cheese on the fries wasn't nacho cheese fries. The fries themselves were crinkle fries we could get anywhere. Nothing impressive. The hot chocolate shake was on par. The order kiosks at the front were also helpful. You could take your time. This doesn't strike me as kid friendly place but you can bring kids here. read more

Careful. Employees stole my gift card number and bought themselves lunch. Contacted customer service and they pretty much said oh well. There's plenty of options around that can be trusted. Pay cash or they will probably steal your credit card numbers too. read more

Shake Shack is legendary for a reason-awesome burgers! But there's levels of awesome, right?! Shack Shacks level of awesome is quick, dirty, cheap. In terms of "fast food", this is the BEST of those burgers. In terms of fancy burgers, this is mid range. Their new "umami" Korean bbq sauce burger is good. Not anything you can find at the drive through of Portillos! They've jumped the tech train with electronic ordering. You assign yourself a table number and you order everything on a computer screen. It's easy with photos and plenty of information. I went with my older grandparents and they slowed down the line. But I imagine, for the most part, these are easy. This whole world is going people-less aren't they?! Test yourself to meat or a shake! read more

See all

I ordered several burgers to try out and overall it wasn't that much better than McDonald's. Quality- I liked the chicken burgers more than the beef burgers. The big piece of chicken is nice and the cole slaw compliments it well. However, the beef Patty is very salty, greasy, and thin. It falls apart easy and doesn't have much taste. Way too much bun compared to meat. Quantity- not worth it for the price. These are not worth it for 10 dollars Service- self serve kiosks have long lines. Atmosphere- tables aren't clean when I got here to sit down. read more

See all

This was one of the best burgers I ever had and the customer service is so good I rate this a 10/10

A good go to when you want a quality burger. Family favorite. It's fast and tasty. Was craving a chocolate milkshake and it was super rich. Cheesy fries always slaps. The chicken nuggies have a little peppery taste, so the little one didn't love them. read more

Highly recommend this location if you enjoy inattentive/rude staff, incorrect orders, overpriced and undersized menu item, items constantly out of stock, and being forced to communicate with technology rather than people read more

Definitely not the place we remembered, throughout Covid we ate here averaged 3X a week, the burgers and chicken fresh and substantial, now the buns smaller and the chicken doesn't even fill out the bun and is dry like a desert! And $7 for a tiny cheese fry? What?! For the cost they definitely need to do better and the flavor was non existent. Sorry Shake Shack, we used to love you! read more

I never really got the appeal about Shake Shack. I've been to different locations and it was always busy. I went to Shake Shack on a Wed because there was a coupon for like a free meal. They were decent burgers and fries but the portion size was small. I had a burger and fries and felt okay. I probably could have eaten 2 meals here at double the price. We had the regular shackburger, Korean bbq burger, bacon cheese fries, and spicy Korean bbq cheese fries. Shackburger was good, meat wasn't dry. Good flavor. The Korean bbq burger wasn't anything special. Nothing that would really distinguish it from the other burgers except for the crispy sweet onions and the sauce. I had real Korean bbq before, so I didn't get any nostalgia from eating it. To be honest, the smokeshack has a more memorable taste with its applewood smoked bacon and chopped cherry peppers. Both of the fries were tasty but not a lot. I would have been happier going to a Burger King and getting more for less. read more

See all

Wow, $31 for 3 single burgers and 2 orders of fries and no drinks. I had to place my own order and bus my table. All for mediocre, over cooked burgers! Never again read more

Food is OKAY at best, basically a gourmet Steak n Shake with Cheesecake Factory prices. I've been once and there's no need for me to visit again read more

Great location! Very nice interior with plenty of seating, and the service is relatively quick. read more

Shake Shack Oak Brook - ShackBurger-, Chicken Shack-, Fries - Fast Food Near Me - Oak Brook, Illinois

It's shake shack. As fast food burgers go, this place is the easy favorite. I don't get the In & Out hype. SS is superior in every possible way. From their burgers (sans sauce) and crinkle fries to their customer service to their concretes made from pies from local pie shops. It's all happiness in my mouth. I'm so fortunate that they now have this location in Oak Brook. Visiting one in the burbs with ample parking makes this an easier choice than the west loop, where I always went before. When my kid gets to pick and she pics SS, I think I might be as excited as she is. read more

Store looked fairly clean and food came out ok. Shake and a basic burger - portion size was really small on the burger for the price. No option to order from a person - 3 kiosks with touchscreens which is fine I guess. They were out of anything with avocado which was half the reason I came so that was disappointing. Finished doing my order myself on the kiosk - then the company has the balls to ask for a TIP. Not one employee has even said hi to me, let alone provided any service and I should choose to pay more for my meal so you could cut some employees out of their jobs to save costs and make more money by asking me to tip for that?? Also no napkins in my takeout bag - saved some cash there too I guess. Incredibly greedy. Won't be coming back. read more

Ordered a smokestack online with a vanilla custard and it was so easy to do the contactless pick-up! It was slightly confusing at first when you first get there since there's not that clear of signage to direct you to where the food is, but it wasn't too hard to fine after asking. Smokestack was absolutely bomb, especially after a long day at work and I absolutely devoured the custard before I got home. Definitely will be going back soon, the app is super easy to use! read more

Do not recommend this place, visited for the second time and never coming back. They incorrectly made the chicken sandwich added the wrong sauce, didn't put the sauce i asked for on the side, way under sized burgers, $4,49 for the French fries and less than mcdonald's small size. read more

Amazing food not a lot of seats in the winter. The service is great, the food comes out on good times fresh and hot. But it's kinda a little over priced for the food. read more

Reliable and delicious Shake Shack!! It's definitely not a low priced fast food burger, not by a long shot! Great location without the over-crowding at North Bridge Shops location. Parking is dicey on Randolph. But if you are picking up, there's always a spot to put the flashers on and run in. Burgers can be made according to your specs. If it's not right, let them know. The Chicken Shack is also on my list. It's juicy and thick. And the shakes...did I mention the shakes? Great! I'd prefer more fries with an order. That's probably my only con. I'm done. read more

Shake Shack Oak Brook - Where's my food?? - Fast Food Near Me - Oak Brook, Illinois

See all

For a place named SHAKE shack totally unimpressed. Large shake is so small. Not worth almost 6$ I ordered mine with Malt and couldn't taste the difference between my husbands chocolate shake and my chocolate malt. Basic soft serve in a cup. Husband got the Shack Burger and he said it was good. Won't make it a point to visit the one we have closer to home. read more

Shake Shack Oak Brook - Tiny large cup. - Fast Food Near Me - Oak Brook, Illinois

Food is really small the burger was like a slider it literally was a slider bun. I asked for a avocado burger and got ONE SLICE of avocado the burger was about 4 bites and not even filling, for almost 22$ it's not even worth it drinks are extremely sweet fries are pretty good and the workers were really friendly so extra stars for them. read more

Shake Shack Oak Brook - Fast Food Near Me - Oak Brook, Illinois

I was ordering my food at the kiosk. The kiosk wasn't reading any chips on any of my cards, nor was it recognizing the "tap" credit card payment. There were tons of workers standing in the back doing nothing. I tried flagging them down. No one came to assist. I cursed loudly and walked out. They didn't notice. read more