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    Shake Shack Navy Yard

    3.2 (166 reviews)
    Open 10:00 am - 10:00 pm
    Updated a few days ago

    Order Shake Shack Navy Yard Takeout or Delivery

    Shake Shack Navy Yard Photos

    SHAKE SHACK NAVY YARD ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Good for groups

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    Recommended Reviews - Shake Shack Navy Yard

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    Michael S.

    I've heard a lot about Shake Shack over the years and finally gave them a try since this location was close to a work event. Actually, it was two tries. In a word...meh. I wouldn't avoid Shake Shack but wouldn't go out my way to visit based on my experiences. On Visit 1, I tried the chicken bites, crinkle fries, and a vanilla shake since it's Shake Shack. The shake was darn good as expected. The chicken bites were fine, but very inconsistent sizes. Most were much smaller than similar offerings at competitor locations. The fries were decent but not noteworthy. Visit 2 was a bacon cheeseburger, fries again, and a fountain drink. The burger was a disappointment, very average patty and bun. I appreciated the ordering kiosks and folks behind the counter were happy to engage. My food came out quickly and hot. Perhaps I had listened to too much hype but I wasn't impressed by my visits (except tge shake) considering the price point Both meals were over $20 (with a 15% tip). To me, that was pretty expensive for meals that really didn't seem to be any better than what I might get at larger fast food chains.

    Cookies and Cream Shake, you can't tel from the photo but it is warm
    Daniel L.

    After ice cream at the Kilwins did not work out since it was huge ice chunks, I got as close as I could to ice cream with a cookies and cream shake around the Dr John cornder. A shake makes up half of the bidness's name, and I was not in the market for a dilapidated shanty, so it seemed like a good move since most shake shack locations are solid. There was a long line for a tablet to order at, since they had no humans who could take an order. There were a lot of people waiting for their order. I joined the large crowd of people waiting for their order. Service was very slow for a shake, it is not like they needed to go out back and kill something to make the shake, since there should have been no meat in the old gal. When my shake came out 20 minutes later it was warm. Shakes are not supposed to come out warm, unless you are in Tina Belcher's Hell-Jail. I suspect they never called up my number when it was first made despite me standing right there in front of the pick up zone. Or this store really does not know how to make shakes. A warm shake is undrinkable. I should have saved the huge ice chunks from Kilwins ice cream and then I could have combined the failures of two places into a gross abomination of flavours that was still not the correct temperature for a tasty treat right before heading into the Nats stadium. Navy Yard basically seems like a giant tourist trap (they snared me, obviously) and the low quality of even somewhat respectable chains like the shack proves it. Do better.

    Rhea V.

    I haven't been to a Shake Shack in a while so stopped in to try the seasonal black truffle mushroom burger. It was delicious. I also had forgotten how awesome the crinkle fries are. Ordering was super easy from the kiosk and the orders came out quickly. The employees we met were really nice. The customer behind us at the kiosk was a first time visitor and they patiently walked him through all of the burger options. The reason I hadn't been to a Shake Shack in a while is because the one closest to where we live is Dupont Circle and it is always super busy and it's small. I liked the more spacious and chiller vibe of the Navy Yard location so will be visiting again soon.

    Gabrielle H.

    I honestly haven't been having a good experience at this location the last few orders. Today, the cheese for the fries was cold and looks like this in the photo. Not melted. The fries did not taste good at all. Very bland. Normally they have a hint of sat or some kind of flavor. The burger bread was well done. Idk today was not a good day for shake shack. A couple orders ago, there was a piece of a very hot pepper in my burger and in my child's burger. He coughed so badly after accidentally eating it. Then, it was in mine too. The customer service wasn't good today either. When I walked in, I had to get someone's attention just to pick up my to go order. Then, I said "thank you." No response. "Have a nice day." No response. Customer service isn't great.

    Another Delicious Double Shack Stack!!!

    Shake Shack 5/8/2025 Lasting Family Memories "Double Shack Stack for Life!!" I can't say enough about the deliciousness, the aroma of those beef patties cooking, and the Amazing customer service provided by the staff and managed by Kavina Walter!! She has really improved the experience for me. As if it could get better... she did it. Also she plans to address some sad and disappointing issues related to the app and the kiosk, as neither will Allow for My Favorite Double Shack Stack to populate.... Only singles populated. I Must Have A Double Every Time. And now my Sister Loves My sandwich! Thanks Shake Shack for providing so much and lasting family memories. Helpful tips for customers: You Must order the Double Shack Stack At the Register until they fix the app and kiosk to allow for the extra patty to be Added. Message directly to management: Please FIX the App & the kiosk to allow for the extra Patty or patties to be added to the Shack Stack Burger so that you can get what you.

    Pearly K.

    Came here for a quick dinner before attending a DC United game which there happened to also be a Nationals game the same evening so needless to say it was busy everywhere. However, the staff at this Shake Shack were wonderful! From the cashier to the delivery of our food, they both provided great customer service! Not a long wait at all. Great job ladies! Our food was hot and delicious! Ambiance was good because tables were clean and no trash overflowing as it could sometimes happen during busy times.

    a tray of food and a drink
    Julie H.

    I had a great experience at Shake Shack today! I placed my order when I arrived (there were 2 stations) and my food was ready in under 10 mins! The fries were fresh and crispy with just a tad too much salt but I was able to just shake some off. I was pleasantly surprised that my burger wasn't over cooked and still juicy. Avocado and all the ingredients were also fresh. The draft root beer was good, loved having that as an option instead of regular fountain soda. I spent $20 which was more than what I'd like for a fast food / fast casual place but overall it was really good. Place was clean and the manager even asked how my food was.

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    4 years ago

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    2 years ago

    The hotdogs that I get are usually burnt black and the hamburgers are not fully cooked. You can get ecoli if burgers are not well cooked

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    Ellie K.

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    3 years ago

    Terrible service. Waited over 30 minutes for a burger and fries. Absolutely ridiculous wait when no one is in the store.

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    5 years ago

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    4 years ago

    Expensive for fast food and they had no shakes the time we went. Fries were delicious. Can't call it shake shack if they have no shakes.

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    8 years ago

    I ordered through the app. Food was prepared on time. There was a hair in the fries. It made me sick

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    Page 2 of 5

    Ask the Community - Shake Shack Navy Yard

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