I don't get the hype. They best thing they serve are their milkshakes. Three stars because they are polite and quick with the food but generally, I find the burgers lack luster and overpriced. It works in a fix and if you're a big fan of crinkle fries, but you'd be better off making burgers at home for less. read more

Look, the food is delicious. Quality burgers, hot dogs and chicken sandwiches. I am a big fan of their cheese fries. Their shakes are good though as a long time Shake Shack fan, I miss their custard rotation. The service can be spotty. My advice is to download the app and order ahead. Works like a charm most times. Oh and if you choose to stay at Shake Shack and eat, the staff does a nice job of helping you find seats and clearing your table. Definitely a cut above most fast food places. read more

I'm not a fan. I don't think I'm their demographic. I came here because my kids wanted to go. My burger was fresh, a step up from traditional fast food. I shared a custard with my daughter & after one bite I let her have the rest; again, a step Up from fast food but nothing amazing. The kids enjoyed it, I left thinking "meh;" I won't be going back anytime soon. read more

Shake Shack Navy Yard - Fast Food Near Me - Washington, DC, District of Columbia

Nothing to special. The employees could have wiped my drink off before they gave it to me. It was covered in soda....

Love it. Very good service. Had to call to change my order that I made online and they changed it right away. Picked up and was ready on time. The food is great very yummy burgers and fresh fries. All over very good experience. read more

I was here on a busy Friday afternoon, and was pleasantly surprised that my order did not take long at all. They were generous with the toppings I requested (onions and lettuce). I like the dining area since there are many seating options available and television for entertainment. The customer service was spectacular during this visit as well. The servers were friendly and tables were cleared off right away for the next customer. They even made several rounds to ask customers if they needed refills and to offer to remove their trash. read more

Shake Shack Navy Yard - Single shack burger with toppings and a side of fries. - Fast Food Near Me - Washington, DC, District of Columbia

Food was ok, but burger was a little dry. I would have given a better ratting if I had not seen the staff checking their phones with gloved hands. read more

Great burgers! Always cooked fresh to order. I never have to wait in line long. Wish I had pictures. Great location to view scenery and eat. read more

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This was my first time eating Shake Shack. The décor is nice, though the entry is not accommodating to the long-lines this place will see in the near future (baseball season starting soon?). The menu is short and sweet, and apparently they sell dog treats and try to save the planet through a partnership with Casey Trees. I was worried about the Five Guys around the corner sensing my disloyalty, so I ordered a chicken sandwich and a mango lemonade. $10! Wait, what?! $10 even. Well, I do like even numbers, but that seems a wee bit pricey. This sandwich better be good. The sandwich was good. Ingredients were fresh, pickle slices weren't paper-thin and actually crunched when I bit into them. The mango lemonade was well-balanced, sweet-and-tart. I liked it. Will I be back? After I hit the lotto, maybe. read more

Opening day! Great space and designed well! And super convenient to the metro. There are many office buildings as well as apartments around. Great addition the to neighborhood! read more

Shake Shack Navy Yard - Fast Food Near Me - Washington, DC, District of Columbia

The food is fantastic. Had the smoke burger with bacon and peppers. I'm a big fan of the food and drinks and really the entire menu. However, why do people have to go to the counter to get refills? Put a soda fountain out where people can get to it if your workers are going to ignore customers and play on their phones or look right at customers waiting and go about their business as though they didn't just see the customer waiting on them. The service wasn't even subpar...it was absolutely terrible. I'm not saying your employees are racist, but I'm sure not ruling it out. They definitely serve black people much faster. The nice black gentleman standing right next to me was helped almost immediately while I got the brush off even when I asked politely if I could get a refill. Even then your employee decided she's take an order for a lady who just walked in rather than get me a refill after I'd been waiting on someone for over 5 minutes. I'm not saying your staff is racist, but you might want to have a chat with them on that topic. I will not be back. The food doesn't make up for the terrible service. read more

My initial reaction was that the food was good, but not as filling as expected. Everything is a la carte, the burger doesn't come with a drink or fries. A dinner for two came out to be $34 and we got the basic things. For desert, I got the brownie shake and it was again not worth the cost. Food was solid, but nothing mind blowing. I'd suggest going somewhere else like a sports bar and get burgers there. read more

It's good cheap food. The shakes are kinda small so if your with two people, it'll be harder to share. Anything with bbq sauce taste good too. read more

Shake Shack Navy Yard - Fast Food Near Me - Washington, DC, District of Columbia

They say that cleanliness is next to g-dliness, well than this may be close to h*ll. The place was filthy and a smarter person would have walked out. I guess the cult following I've heard had me drinking the kool-aid. So I started with the signature Shake Shack burger. It was very salty and greasy. There was nothing that made it special to me. The special sauce did nothing to accent the flavor. Very disappointing to say the least. When I was in line the s'mores concrete caught my eye. Well it can't be the burgers that keeps the buzz up. Went back in line and ordered the concrete. After 15 mins of watching employees feeding their co-workers I finally asked were my ice cream was? Oh did you order the s'mores concrete? Yes I did and it's been 15 mins. We don't "got da stuff" to make that here. Back to the register for 10 mins for them to figure out how to give me a refund. Manager had to come out and said I wish I knew. Off the list. read more

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After two years of being home and not coming to the office, I was really excited about my first day back and being able to have a shake shack burger since I haven't had one since I last left. The ordering experience was great the cashier that took my order today at about 2:30 in the afternoon was very pleasant very outgoing and very professional. After waiting almost 15 minutes for my burger I decided to look and see what was going on in the back. I saw two people next to the ice cream machine who were just talking and having a good old time. After looking a little bit I noticed that my burger and my milkshake were sitting at the expediter station ready to go out. The female with the red bun on top of her head continue to have a conversation and then decided to mix another milkshake up. Mind you my order was still waiting. After she finished that milkshake, she began to do another milkshake. A little frustrated, I asked excuse me, what's going on with my order. The guy that she was talking to came up and said it'll be ready when it's ready. I couldn't believe the answer. After a little bit more, a young lady came by and asked me if everything was OK. I let her know that my burger and shake were sitting at the expediter station for the past 10 minutes, and nobody is bringing it out. She went to the back to look and ask the girl with the red bun on her top of her head what was going on. After some going back-and-forth and still taking their time they finally decided to put my burger and a milkshake on the tray. The girl with the red bun on her head brought me the tray and said here you go. I looked at her and I said that she couldn't be any slower. To which she responded it's not my problem it's not my fault, whatever. When I said it was waiting there for 10 to 15 minute she said whatever whatever get out of here. Just ruined my meal and made me never want to come back to this location again. It shows that the staff and training has gone downhill. This individual should have no contact with customers whatsoever. Her demeanor is offensive aggressive and non-customer service like. The only reason I gave two stars and not one was that the burger was very good read more

Shake shack is good not amazing. Decent value. Limited menu. Burgers aren't big but still filling. Fries are crinkle cut, nothing special. The cheese fries is just cheese sauce, very messy and lacking flavor. Atmosphere is nice, usually low key. Depending on the time and location it can be really busy and loud. The food usually is pretty fast. It's good in a pinch but other better casual burger places. Def not worth the hype. read more

No doubt best burger chain on the east coast. Wish they would have more stores. Add one in hampton roads read more

Shake Shack Navy Yard - Fast Food Near Me - Washington, DC, District of Columbia

I love coming to D.C. Or New York because this is our favorite burger spot. We always get the a Single Shack burger and fries. There isn't any around Virginia Beach where we live so it's always an excitement to be able to eat this. They are also known for their shakes. The cheese fries are delicious as well. We had ordered through their mobile site so by the time we get to the place it was already ready. I definitely will always try to visit this place. read more

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As a shake shack lover who has been to the original shake shake in NYC then all the way to the shake shack in Gangnam in Korea..... this establishment in Navy Yards in DC is the worst service I've ever been to. Please get yourself some workers that actually care to work or at least try to care. The service is awful, I live in the neighborhood and ill rather go to Five Guys if I want a burger so I don't have to go through this awful mess. Shake Shack Global please look into this location because I will leave as a follower and fan due to the awful service. read more

This Has To Be One Of THE WORST Fast Food Restaurants EVER Its Called FAST Food!! It Shoudnt Take 40 M I N U T E S FOR a Double Cheese Burger & Friesss! Not To Mention Half The Staff Was On BREAK At The Same Time Leaving ONE REGISTER Open On A Friday Evening At 8:00PM !!! D O N T Go H E R E!! read more

We ordered from them and waited for over an hour and our food never made it to us. Horrible customer service. They don't even answered their phone. read more

This is the second time I've gone to this location and they said they're out of custard. How do you call your establishment shake shack and run out of shakes?! read more

Bad customer service. I'm waiting in line and then walk up to the cashier to place my order. I say hello to her and I just get stared at. No hello in return. No how can I help you. No nothing. Why should I come here again if they can't even greet me? read more

I sometimes stop here just to grab a milk shake versus a burger and fries. Although I love the burger and fries. When ordering the float it gets pretty messy. I'm not sure that they've perfected making a float to go. I spent my entire trip home trying not to get grape soda and ice cream from the float on the seats and floor of my car. It was good, just needs some work with packaging/presentation. read more

Burger at Nationals Stadium was a disappointment. I know it is stadium food, but it is hard to mess up a burger

First timer and seriously loved it! Just ordered the the shake burger. The bread and beef were so fresh & tasty...and the lettuce & tomato. The bread...best burger bun I've ever tasted! I like the sauce but my husband, who doesn't like mayo, didn't care for it. The cheese fries were so tasty. The creamy cheese was so good. Not like nacho cheese...more like a cheese sauce. I wish we had Shake Shack back in Utah! read more

I have been to a a couple of the other Shake Shack locations in DC but this was my first time at the Navy Yard location. My friends and I had just left the DC Beer Fest at Nats Park and they had been planning to get Shake Shack for some time. We were pleasantly surprised to find this location since we thought the only location in this neighborhood was in the ballpark itself. It wasn't too busy since we left the event a little bit early but the line was backed up towards the end of our meal. I was able to put in my order for a Shack Stack and Crinkle Cut Fries quickly and we even found a table. The kitchen was fairly prompt but perception can be skewed when you had been drinking. When I took that first bite, it was pretty amazing. I had always been one to not know what the craze for Shake Shack was but at that moment, I realized why people like their burgers so much. My fries were also on point in terms of freshness and crisp. Whether or not I come around remains to be seen but that was as pleasant as an experience as one could hope after an evening of alcohol. read more

Shake Shack Navy Yard - Shack Stack and Crinkle Cut Fries - Fast Food Near Me - Washington, DC, District of Columbia

It's ok if you want an un-customized burger for $10 and nothing else. It's trying to be like a Five Guys but the results of an expensive Wendy's (thats what the burger reminded me of... but you get fries and a drink there cheaper than this burger alone). I would rank the fries well below most fast few chains. They just tasted frozen, unseasoned, and of oil. Not very impressed. Also, what is the point of making people wait at the counter for refills? Just put the soda machine out with the condiments like everyone else does. read more

One of the best bugers I've had in a long time, a little expensive. But the the customer service is where I would say they need improvement. But other than that great place. read more

As always, very good! It wasn't crowded, the service was fast and it was clean. The food was great too

I came in here for some dinner last night on the way back from the Christmas Market near the Gallery Place/Chinatown Metro station. The place was mobbed since there was a Capitals game going on, but the lines moved along quickly. The only problem is that I had to eat standing up since there was nowhere to sit. I ordered a single Shack burger (a cheeseburger) and a peppermint chocolate shake, which came out to about $12. The food was good, much better than McDonald's and for not much more, either. The service was quick and friendly, and the facilities were clean and well maintained. The decor was very trendy for a burger place. No complaints. read more

Came back after receiving an email from the manager. I had the cheeseburger and fries. DEFINITELY different from my first encounter. The guy at the counter had impeccable customer service, waited about 6 minutes for my food which was HOT and FRESH. The burger was cooked perfect seasoned well, and the cheese was nicely melted. Would definitely be coming back more in the future just wish I could add mushrooms to my burger but other than that it was perfect. Thanks for inviting me back, will definitely be on my list of must have burgers spots read more

Great quality. Get the app and order ahead or you'll wait a while most times. The app is super easy and makes ordering and eating a breeze. Do it! read more

LOVE the ice cream. Specifically love the chocolate concrete with the chocolate truffle cookie dough. The burgers are good - better than a lot of fast causal burger places, but not the best burger I've ever had (but up there). I've heard amazing things about the chicken sammie. read more

My family and I go to the Navy Yard location on a weekly basis and have had a positive experience every single time! The food is always unbelievable, the staff accommodating, and everything clean! read more

I arrived last Friday around 5 pm, right before my 6 pm meet up for the 7 pm Nats game. I was surprisingly blown away. When I walked in, I was immediately pleasantly greeted by a friendly, patient and attentive cashier. I stood a few feet from the cashier, wanting to be sure I got my modifications right while keeping everything else (Shackburger, add bacon, onion and pickle), fries and a bottled water. I thought for sure I'd have to repeat, but she nailed it. The food was delicious. Perfect portions, flavors and freshness. Totally love crinkle cut fries - perfectly prepared. The wait time was not bad and it was clean. Best burger and fries I've had in quite a while. Very pleased. read more

The food is amazing as always but the staff here is really what makes this location great. They are always super helpful and accommodating!

Really overrated for small, overpriced burgers. They have one vegetarian item on the menu. $10 for a (small) Portobella mushroom burger? No thanks! Even the fries are overpriced. Makes me no nostalgic for my California favorite: I'd take In-N-Out over this place any day. read more

Fries were good but the burger tasted like old grease and like they they just cleaned the grill with an old rag. The staff was nice and gave me a refund. read more

We had never been to a Shake Shack. My mother & I had a wonderful experience at this location. I had the 'Shroom burger (yum) and mom had the Shack burger with fries of course. Thank you Ms. Danita for your patience, excellent customer skills & for making us feel warm and welcome on our trip to DC. We didn't get to try the shakes (which I heard were very good). Maybe next time. read more