I experienced a restful stop here this week. Hollywood has a lot of overpriced mediocre food. This Shake Shack had a nice and bright layout with lots of windows and a nice patio. ALL of the workers and the manager were very friendly and helpful, I had a small issue with the App (rare these days but a very common occurrence a few years ago) and the manager eliminated my concern immediately. The shakes are always of great quality and the chicken sandwich is always one of my favorites. I'm not in Hollywood often, but I'll continue to highly recommend this location for its high standards of service and fare. read more

Shake Shack in Hollywood had this for a late-night dinner after watching a Pantages show. They have a kiosk that you place your order on and I got a shrooms burger which is a portobello mushroom that is deep fried and delicious! I'm not a vegetarian but this is a good vegetarian option here. It is one of my favorites to enjoy. But they're known for their smashburgers and they are also delicious. Also, I do like enjoying a strawberry milkshake with it too. They always have new limited menu items which is kind of cool if you get bored easily. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Tasty dinner - Burgers Near Me - Los Angeles, California

Does Shake shack have any business being this good? Last time I had Shake shack, I was in the Denver airport. This location was slammed with orders and I could tell they weren't making burgers and fries fresh. This was my last experience at a Shake shack. This experience though? Completely different! My boyfriend and I visited because he wanted to see for himself if Shake shack is the best fast food burger. Which, according to many people, including his friends, Shake shack is the best fast food burger. We ordered the most basic burger they have which was the big shack and a side of fries and a Coke. The total came out to $20 which wasn't too unreasonable for a meal in LA but a little more than we pay for a burger since we go to In-N-Out often. However, service was fast, and when the burger got to us, it was incredibly flavorful and delicious! And yes, the burger is arguably the best fast food burger there is. The Smashburger was charred and well seasoned and the veggies were classic and fresh! The crew cut fries were hot and crispy, and with a side of ranch, was a perfect flavor combo. I had no idea shake shack could be this good and I understand the hype now. But wow, it really did take me by surprise!!! read more

Shake Shack 6201 Hollywood - Hollywood & Gower - The Big Shack - Burgers Near Me - Los Angeles, California

I'm thrilled that we finally have our own Shake Shack here in Hollywood!! The location is perfect and the restaurant is beautiful and so are the staff! read more

Really solid spot across from the Pantages for a quick bite to eat before the show. Cashier was super friendly and helpful and food was made fresh to order with delivery to your table. Had the shake shack burger with onions and pickles and the fries with cheese and bacon as well as the canned rose. Loved the burger, fries were great but rich and the rose was a pleasant surprise! Casual and bright atmosphere as well with patio seating read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Shackburger Bacon Cheese Fries Rose Wine - Burgers Near Me - Los Angeles, California

MUCH better experience this time around. s/o to Shake Shacks customer service squad for reaching out and allowing a total re-do of our meal for the evening! it was everything i expected out of my shroom burger and more! i also ordered their new limited edition banana pudding shake. OMGGGG - one of the best banana shakes I've had! made with frozen custard, real banana and vanilla wafer cookie pieces. the absolute perfect combination. i vote they permanently keep this one on the menu! (: read more

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I don't know why I've been eating so much Shake Shack, when it's honestly not my favorite burger place at all, but this one has been a consistently decent one with each order I've placed. There is the garage you can access off of Argyle, but if you're lucky, sometimes there are spaces right outside. Food has been ready when I come in to pick it up, and I'm on my way. For some reason-I also have this issue with Tocaya-even if I eat on the premises, I feel the food is never hot enough, it seems I'm lucky if it's lukewarm, and this also goes for the fries. Completely get it if I'm late picking this up, but this seems to happen more often than not, and at all locations I've visited. However for some reason, I still show up. Milkshakes here are prime, and I don't have to worry about them getting cold (or warm) since I finish this off pretty quickly. read more

I mean Shake Shack in Cali just hits different. Always good food. Love the smash burger patties. Fries are hot and salty. Service was just okay. Not much ambiance. In the middle of Hollywood, you don't get the pretty scenery if you know what I mean read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Double ShackBurger - Burgers Near Me - Los Angeles, California

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Came here today with friends on a Sunday afternoon lunch after church! Customer service was a 10/10. I had just downloaded and created an account with Shake Shack that came with a 20% discount on any purchase, however it did not provide a code so I could not apply it in kiosk or by ordering in the app. So I lined up and brought this issue up with the cashier. He immediately apologized for this issue and get the manager to help. They ended up giving us 20% off no questions asked! I really appreciate them being so accommodating and respectful. Food was decent (7.4/10), definitely above average. I think you can taste the higher quality of ingredients especially in the buns and how the pattys are cooked (very juicy!) . My only complaint is the chicken sandwich I found a bit dry and lacked sauce. If you're like me and prefer eating chicken sandwiches that have some flavor like with chick fil a sauce or well marinated/juicy on inside their chicken sandwiches probably won't meet your expectations. Curly fries were great too, came crispy and warm, I def prefer their fries over in and out. Would I pick their burgers over in and out? Probably not...the price + quality at in and out is definitely more superior. Ambiance/environment (7/10) Taking into account that it's Sunday afternoon and that this place is located in Hollywood, it can feel a bit crowded and inconvenient, but it's clean inside and lots of seats, great lighting. Just expect it difficult to find parking around this area without having to pay. Thankfully we came on Sunday so parking is free for parking meter spots. Overall if you're in the area and craving burgers to eat with friends, this is a good place to go without having to break the bank that much. I do recommend downloading the app for any deals. ( I was able to get the Chicken Shack meal only for $10 this weekend!) read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Two double cheese burgers, curly fries, chicken shack meal - Burgers Near Me - Los Angeles, California

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Inside the restaurant is pretty spacious you can eat outside or inside. There's a touch screen kiosk if you want to order your food there or the main counter. Shake Shack delivers on flavor, especially with their Truffle Burger and classic Cheeseburger, but it does come with a hefty price tag. The service was great and the staff are friendly. The Truffle Burger is a standout--rich, savory, and perfectly indulgent with the truffle sauce adding a luxurious touch to every bite. The classic Cheeseburger is everything you'd hope for: juicy, flavorful, and topped with fresh ingredients that elevate a simple burger to something truly satisfying. Their crinkle-cut fries are crispy and golden, the perfect complement to the burgers. And let's not forget the drinks--their hand-spun shakes and refreshing lemonades round out the meal beautifully. That said, the portions are on the smaller side, especially considering the price. While the taste is undeniably great, it's hard not to feel like you're paying a premium for what you get. Still, the quality and flavor keep me coming back, making Shake Shack a treat worth indulging in every now and then. read more

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An evening out included our first stop to the shake shack and it did not disappoint. The burgers were well seasoned and juicy, the fries hot and crunchy. It's a buzzing place so it's noisy. The staff is friendly and efficient. It's worth a return visit! read more

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Came here to break bread after church and was very excited to try this place out. It's been on my to try list but just never did and am glad I did finally get to try it but just a bit sad that we picked this location as parking was hard to find (the lot is on Argyle Ave) and they only validate for 30min. I think it took us about 10+ min from finding parking in the garage to walking to shake shack and then I believe it's $3 every 15 min. Well let's just say I ended up paying $15 after the validation. On to the food: we ordered from the 3 kiosks available on the side so it was quick and easy and the food came out relatively fast. We ordered the new truffle burger single and double patties, bacon cheese fries, a large lemonade and peach and cream shake came out to about $50 0~0. The burger was a huge disappointment as it looked nothing like the picture in the menu. My wife questioned whether it's the right burger but we were assured that it was. Other then the aesthetic, the taste was ok nothing to rave about. The bacon cheese fries was a bit on the hard side. Some pieces felt over cooked. For $6.99 I expected more. My wife thoroughly enjoyed the lemonade and we were pleasantly surprised that there were refills! That was literally the highlight of our visit there. The peach and cream shake's flavor was off. I don't know how to describe it but just don't get it. Overall: this will be our first and last time visiting shake shack. There's just nothing to love about this place and def avoid this location or atleast the parking aspect of it. $50 + $15 parking - I could of had steak dinner at a nice restaurant. *smh +1 star because the service was incredible awesome! Everyone was extremely friendly. But why anyone would want to pay $12/$15 for burgers that looked like it's been stepped on is beyond me. read more

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Food always tastes good. It's a bit far from me so I'm not here often but I enjoy their taste and get it when I can! The service is well too even though we order through a kiosk. They're attentive! This location is in Hollywood by the walk of fame so there's a lot of people coming in and out. It's very lively on weekends especially! read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

Is there a rating lower that 1 star???? Worst service EVER. $70 to feed 3 people, 45 minutes of waiting, we NEVER got our food. Asked for a refund. Manager didn't know how to enter it, more waiting. Offered our food packaged to go as we were leaving to our show at the Pantages.We ordered an hour prior for dine in. Worst run place I've been in in years!! Manager never even apologized. Definitely do not recommend. read more

Terrible service and food. Ordered a grilled cheese and paid 4 dollars to add avocado and bacon, they served it to me and there was no bacon or avocado and the cheese was not melted nor even warm. I sent it back and got another cold "grilled" cheese after 10 minutes with unmelted cheese and smushed avocado falling out of the sides and uncooked bacon. Could barely even eat it not to mention how tiny it was. read more

Stopped at Shake Shack before heading over to the Pantages to watch Wicked. It was a busy night and most tables were being occupied. We used the self service machine to order. There was a worker taking orders and calling people in line for self service just to help move the line. The food came out with good time especially for how busy they were. The food was good and made exactly how we ordered. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Fries - Burgers Near Me - Los Angeles, California

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I'm really unhappy with this place. While they are trying to fix a problem. They are actually making a worse problem for their guest. While I'm not truly a fan of the over priced food at shake shack. The food quality is good but not for $13. We went because it's the closest place to the Pantages theater. My issue is they are paying a security guard what I'm assuming is at least $20. To Handle restroom security. This is not necessary o chose not to get a receipt as it was an option. Guess what you can only get into the restroom with a receipt. Apparently there is a notice on the door I was told. I wasn't reading a notice on the door when I walked in. They need to figure this out I will never be going back here that is for sure. read more

This is such an unfriendly and extremely overly priced burger spot. I have been to several locations and this one is absolutely terrible. I paid $52.98 for 2 burgers, one French fries, onion rings and 2 small drinks. I figured it's just inflation. How on earth do they figure out the portions per dollar amount? I was absolutely floored when I saw 6 onion rings for nearly $5. I will never return, not because of the price but, based on the lack of person to person interaction and the terrible portion size. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - 6 onion rings for nearly $5. NO!!! Do better Shake Shack! - Burgers Near Me - Los Angeles, California

This is by far the worst shake shack I have ever been to. I don't like any of them, but sometimes I am with someone who wants a burger from there, but this one no one wants. I have been there before, knew it was a mistake, but I did not think it would mostly go in the trash. This is a place where you order at the counter. They have eat in, take away and delivery. The inside is sort of cute. It is not kept clean at all. Every time I have been stuck here I have had to clean and bus my own table. There are a lot of employees so what they all are doing is beyond me. The person that took my order was nice. I told him I wanted my burger rare. Some of them have done that, some not. So, I asked to make sure and he said it was not a problem. We also ordered drinks and fries. My burger and not only well done, it was burnt. I had to get up and take it back. I handed it to the most obnoxious employee I have come across in some time. As I was telling her the problem, she was tossing it behind her back into the trash (basketball practice maybe). She then said we only make them well done. I told her she just tossed it and now I have to wait for another one, can you at least no burn it. She was so so rude. When it came back it was burnt to a crisp. In the trash it went. My grandson was to have a burger without cheese, as they only have awful American cheese, it came with cheese. He walked his back and another punt into the trash by this horrible woman. It came back with a new bun, with cheese still on the burnt burger. Back again, and this time they remade it and it was so gross, I tossed that in the trash. We ordered lemonade that tasted like water. Their fries are frozen and taste just like something from the frozen section in the discount aisle of a market. We got up and left. Never again. Dirty, bad service and gross food. read more

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i stopped in with my partner after a viewing of wicked at the pantages. it was quite busy but our food still came out super fast. most of the orders are placed at three self serve kiosks at the front, which is great if you're not looking to talk to a clerk. i got a text message when my food was ready and i was able to pick it up at the counter. i had the cheese fries and the chicken sandwich. my partner had the chicken bites and their chocolate holiday shake. the chicken was delicious and of great quality. the breading was light and crunchy and packed a ton of flavor. the cheese fries were fine, i'd probably order the cheese in the side given how fast it cooled down and soggified so quick. otherwise, great spot for a bite to eat! read more

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This Shake Shack is just a block up from the Pantages Theater which makes it a great spot for a casual bite before or after a show. They have outdoor seating as well as indoor seating. Burgers are good here it also right next door to a chicken sandwich place so if you have someone in your party who prefers another choice it's convenient. I tried the burger with the mushroom burger on top. It was fun--a fried mushroom patty stuffed with a white cheddar that got all melty. This was a nice place for several of us to eat before the show. Everyone could do their own order and we didn't have to wait for everyone to arrive at the same time. Also I have a fiend who loves custard, and Shakers Shack is definitely a custard place. They also do shakes and floats. read more

No cheese on my cheese fries:( I recently moved to this area and was excited to have a shake shack in walking distance. This is a busy location with a lot of tourist.. I hope they can be more careful with the orders. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

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We came here before going to the Pantages for a play, as it's a short walk to the theater and we've eaten at other ones previously. This is a restaurant where one can either order at the counter or go just before getting in line and ordering at an online menu. You get a stand with a number to take to your table and that's how the "server" knows where to bring the food. We ordered a Chicken Shack and a Veggie Shack and fries and a Mango Passionate to drink. The restaurant was fairly busy, has outdoor seating and while we were inside at the winds we could see people walking up and down Hollywood Boulevard. We may come again before a show. The food was good, fair priced and comfortable. read more

Shake shack here is always busy as expected due to its location. They have self checkouts which are super convenient. The staff is really helpful and friendly and will always treat you w respect. The inside seating is pretty tight but there's lots of room outside which is nice. Overall great spot and really yummy food read more

No wonder you have 3 stars. Yikes. Ordered $50 worth of shake shack to not even get a single thing correct or that i paid for. Cheese fries with sauce on the side, came with sauce on it. (I asked for sauce on the side because they only put a single drizzle for an extra 2 dollars). Paid 2 extra dollars for "crispy onions" on the hot dog, NO CRISPY ONIONS ON THE HOT DOG! What do you know. Paid an extra $7 just to pay my entry fee to HOPEFULLY get just ONE single shack sauce. What do you know, no shack sauce! Lastly, brown wilted lettuce on my $10 "burger" It seems as if the employees are quite literally upset to be at work, and i guess it's my fault that they have to work on new years. What a joke. The last time i ordered this garbage was over two years ago, had a hankering, and was failed GREATLY yet again. What a sorry excuse for a restaurant, and your success amazes me, truly. Horrible experience once again. I will keep eating at burger lounge, fatburger, and hollywood burger. Or literally ANYWHERE else! read more

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Ok so, its missing a star due to pricing. The food was very good. The burger had a juicy taste and just was great all around. The fries were tasty and not overly salted. However we just got a single smash, fries and a drink and that was just under $20, FOR ONE PERSON!!...FOR FAST FOOD!!! Employees were very courteous and helpful. They had a nice restroom which is kept nice by a code. You order via a kiosk and it can get kinda busy and not a ton of space in the ordering area. While the food was good I definitely wont be coming back due to pricing, thats just crazy. Ill go to a sit down and unlimited fries for that kinda money read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Fries and single smash burger - Burgers Near Me - Los Angeles, California

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This shake shack location was a decent food fix before going to see our Pantages show. They have cashiers and also self-ordering kiosk where customizing your order is super easy. Customer service is friendly and the restaurant is clean. The burgers are great and the cheese fries are so crispy with the creamy cheese sauce! My only complaint is that shake shack is pretty pricey for just burgers and fries. The bill almost came out to $50 for just two of us with ordering a burger, fries, and a drink each. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

Yummy shakes here! That's all I come for! I'm sure the burgers are good too! This little burger place has the friendliest staff! The shakes are yummy! I'm going to have to get a burger! Music is loud, people chattering is loud but in a mildly calming way. It feels nice in here! Outside seating too. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Inside - Burgers Near Me - Los Angeles, California

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Ordered small to go order almost an hour ago and still waiting. We go to the shake shack in Pasadena regularly and they are very quick. I would AVOID this location! read more

No "Service Charge" My first visit to a shake shack, I had no idea what to expect. Its a burger restaurant with good vegetarian options. Upon entering you are greeted with a row of kiosks for entering your order; the user interface is well done. Pricing and customization costs are clearly communicated, you can browse through the options easily, and there are no misunderstandings. Although I prefer working with a human, this is one case where screens win. If eating at the restaurant your food is brought to your table, which you bus yourself. There is a screen to give tips which surprisingly, and happily starts at 10%...since all your server is doing is dropping off food that seems fair. In our case, it was excessive. We took the last 3 napkins at the start of our meal; the containers were still empty when we left. One of the two ketchup dispensers was empty for the duration of the meal. While the employees were pleasant, the place was not busy while we were there, this seems to be a management issue. The food. We both had Shroom burgers with pickles and onions, shared a shake and fries. Not haute cuisine, but enjoyed. Not cheap, but given LA fast food workers now make a full time equivalent salary in excess of $40,000, its understandable. Sat in the outdoor patio which is offset from Hollywood Blvd. which limits people watching but provides some privacy. A good choice. Would we go back? Yes. read more

This location was my first experience with a Shake Shack. And I really loved it back then. (8 years ago) Recently went to a location closer to my home, and wasn't overly satisfied. Had tickets to Wicked and thought oh let's go to Shake Shack. This location was BUSY. The staff was very great. Such efficiency. The place was clean and well laid out. I only got the fries, no salt..... which I think are fabulous. I got a single patty (nothing else) and a side of pickles. Shake Shack pickles are the best pickles from a burger place I've ever had. They are thick cut, crunchy and just the right flavor. In my review of the Westlake location the fries and pickles were the only thing that was good. I was really disappointed in the burger. Tonight the patty here was flavorful and juicy. Unlike the one in Westlake. The way I ordered it tonight was just what I needed and totally hit the spot. I still need to try the shakes though... haha. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Just the patty and pickles and some no salt fries - Burgers Near Me - Los Angeles, California

A friend & I had lunch here recently before going to a play at the Pantages Theatre. The service was very prompt , professional, & friendly. The meal was a good value of a hamburger, fries & a drink. The hamburger & fries were served warm & crispy. All in all, a good all around experience at this location. read more

I like the vegeterian menu at shake shack, in addition to the flavorful taste. They have both indoor and outdoor seatings. It is usually very crowded and you have to wait until you find available spot. You can order at the cashier or at the kiosk. The service is really fast even during busy hours. The employees are very attentive and friendly. You can see them all around the place working very efficiently. I ordered the following to go because it was very busy and lucky us, one of the customer left and we ate there. We had -white Truffle shroom burger: 5/5 Crispy portobello mushrooms filled with cheese. It was very delicious and savory. -french fries 5/5 - vanilla and chocolate frozen custard 5/5 -Shack made lemonade 5/5 The food was really good. We enjoyed our time there. It is a nice place to go to if you are in the area. read more

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I normally never order with a person because they have computers to order with and I decided to order with a person and The girl was extremely rude and condescending. Do not order with a worker and order with the computer instead. You are told what you are going to eat. The girl was very snippy! She is short with black glasses. She has a smart month on her. read more

Shake Shack has become a bit of a family tradition! The staff is always super friendly and helpful. There's quite a bit of seating inside and outside, but it can be hard to grab a spot if it's busy. I feel like the place is also very well kept and always tidy/clean. They have a lot of options available as far as food substitutes depending on allergies and preference such as gluten free buns, lettuce wrapped options and vegan/veggie burgers. There's also a non-dairy chocolate shake option that I tried yesterday. It was very good, but very rich! Service is quick and efficient. If you're looking for a good smash burger, I highly recommend giving Shake Shack a try! read more

This only my second time having shake shack. Overall, I'd say it's a solid burger. I got the white truffle and added bacon, very good. Their chicken bites has a good crunch, but were not overly cooked. Shake is a solid 10 out of 10. Inside was a little unkempt however a lot of staff observed to picking up and cleaning after guests. I found the staff to be a little on the immature side, a lot of side talking to each other from tables and behind the counter. Not a big deal though. Solid burger, a little pricey, but overall pretty good. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

I've been to several Shake Shacks over the years and this was my first time coming to this one yesterday and I had a good experience here! The staff was friendly and ordering was a breeze and the quality was about the same as their other locations. I came in and ordered the limited time Hot Ones burger and cheese fries. I received my food fairly quickly in less than 10 minutes. The cheese fries were delicious and with the Hot Ones sauce to dip in and the Aleppo pepper seasoning, it had a good kick in my mouth of heat. The cheese sauce helped balance out the heat but I enjoyed it. The Hot Ones burger was also quite delicious and there was a good amount of the Hot Ones sauce in the burger so I got a good amount of spice from it and by the end, I was starting to sweat a little. The angus patty was cooked well and not dry and the addition of paperback cheese and the bacon made for a rich burger. Their burgers are smaller than most other places you go to but the quality of the ingredients is what you pay for, and I think it's worth the extra price! The inside was clean and overall well-stocked. The workers were kind and friendly. Parking is available on the street and wait times are pretty short at this location! read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Hot Ones Burger & Hot Ones Cheese Fries - Burgers Near Me - Los Angeles, California

This place isn't what it used to be. Service can be really slow and backed up when it is a show day. The burgers are tasty but kind of overpriced. For a family of 6, we pay way over 150 to get shakes and burgers. The shakes are so good though. They are made fresh. The bathroom is clean. You need a code to get in. The dining room isn't too big, but luckily there is whole outdoor seating area for nice weather days. read more

To preface this review, I don't really eat on Hollywood Blvd because it's known for being a tourist heavy area with bland, overpriced restaurants. I only came here because I just got out of watching a musical at Pantages Theater late at night and hadn't had dinner. This Shake Shack was very crowded, no doubt many customers there were also coming from Pantages. They had kiosks where we could order from, but it was not user friendly at all. I couldn't figure out why it wasn't letting me check out, so already frustrated, I had to go to the counter and order from there. I've had Shake Shack maybe less than 5 times in my life, but this is the worst Shake Shack I've been to. I'm not sure if other Shake Shacks in Los Angeles do this, but at this location it felt like they really cut corners, and the food is not cheap to begin with. I got one of the lemonades and it was nearly filled to the brim with ice cubes that there was hardly any actual lemonade. The fries were soggy. The burger was kind of small and limited; for being more expensive than In-n-out burger, Shake Shack burger is known for being meatier, but it was not that much better nor was it more filling than In-n-out's. It really feels like a classic Hollywood restaurant where everything is expensive but the effort to produce something that's actually good is just not there. read more

Order online ahead of time! They're very busy! The burger was great though and the staff was very nice