This is my first time here at the shake shack in Hollywood. Wanted something to eat. I was able to mobile order my food. There's lots of seating in here. That you can also order on the kiosk. Lots of great options as they usually have. There's even seating outside especially here in LA. We have great weather so lots of outdoor seating. So if you're looking for some great burgers come to the shake shack in Hollywood read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

See all

Very disappointing experience I visited this Shake Shack on Friday around 2-3 PM, when temperatures were close to 100°F. The lobby was closed, and customers were expected to sit outside in the extreme heat. The manager informed customers that the lobby was closed but did not provide any explanation as to why as there was no construction going on and the tables were clean, with nothing wrong with them. There were children and elderly customers outside, and I was also working with an adult with autism at the time. I found it extremely concerning and unprofessional that customers were left outside in those conditions while the restaurant continued serving people. I understand that there may be operational reasons for closing the lobby, but customer safety should still be a priority, especially during extreme weather. On top of bad customer service- service was slow. A formal complaint has been reported to Shake Shack regarding this incident, and I hope management takes the matter seriously and reviews what happened at this location. read more

Meh. Food ok, service slow, but bathrooms were atrocious. Car trouble caused us to be late for a show so we decided to grab a quick burger instead of sit down which was not that quick. Lots of staff but mostly talking to one another which may cause the slowness. I appreciate a fresh burger but the wait was longer than that. Three kiosks for self ordering (one down due to low battery) and a cashier for orders wasn't enough to keep up I guess and it wasn't even that busy. Service otherwise was friendly when we did interact with staff. Burgers were good and probably top 3 fast food burger I've had for sure. Fries were a little under cooked and soft, but can order well done next time. Cheese on top of fries were a nice touch though. Last but not least, the bathrooms. I get it's Hollywood but security seems to keep the homeless out so it's either disgusting customers wrecking the bathrooms or a lack of maintenance. Haven't had a Shake Shack burger in years, mostly because the locations are not that convenient and it seems that's the issue. New York or Hollywood, both high traffic locations are all I've tried. Too busy keeping up to work on the details or clean up I guess. They should take a page out of the in n out manual if they care at all about getting better. read more

See all

Easy to order kiosk, safe receipt if you need restroom because code is in the bottom. Order came out pretty quickly. My first time having shake shack here in LA. My first time was in New York. It was good had a good flavor. I loved the onion rings good light texture with good flavor. The passion fruit boba I didn't get the passion fruit flavor but was a good treat. They have games outside to chill a giant connect four and jenga. Good chill vibe. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Onion Rings, shack burger - Burgers Near Me - Los Angeles, California

I had the best chicken sandwich ever !! I prefer the simple cut fries. It was all delicious !! read more

Shake Shack in Hollywood had this for a late-night dinner after watching a Pantages show. They have a kiosk that you place your order on and I got a shrooms burger which is a portobello mushroom that is deep fried and delicious! I'm not a vegetarian but this is a good vegetarian option here. It is one of my favorites to enjoy. But they're known for their smashburgers and they are also delicious. Also, I do like enjoying a strawberry milkshake with it too. They always have new limited menu items which is kind of cool if you get bored easily. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Tasty dinner - Burgers Near Me - Los Angeles, California

Really solid spot across from the Pantages for a quick bite to eat before the show. Cashier was super friendly and helpful and food was made fresh to order with delivery to your table. Had the shake shack burger with onions and pickles and the fries with cheese and bacon as well as the canned rose. Loved the burger, fries were great but rich and the rose was a pleasant surprise! Casual and bright atmosphere as well with patio seating read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Shackburger Bacon Cheese Fries Rose Wine - Burgers Near Me - Los Angeles, California

I experienced a restful stop here this week. Hollywood has a lot of overpriced mediocre food. This Shake Shack had a nice and bright layout with lots of windows and a nice patio. ALL of the workers and the manager were very friendly and helpful, I had a small issue with the App (rare these days but a very common occurrence a few years ago) and the manager eliminated my concern immediately. The shakes are always of great quality and the chicken sandwich is always one of my favorites. I'm not in Hollywood often, but I'll continue to highly recommend this location for its high standards of service and fare. read more

MUCH better experience this time around. s/o to Shake Shacks customer service squad for reaching out and allowing a total re-do of our meal for the evening! it was everything i expected out of my shroom burger and more! i also ordered their new limited edition banana pudding shake. OMGGGG - one of the best banana shakes I've had! made with frozen custard, real banana and vanilla wafer cookie pieces. the absolute perfect combination. i vote they permanently keep this one on the menu! (: read more

See all

Does Shake shack have any business being this good? Last time I had Shake shack, I was in the Denver airport. This location was slammed with orders and I could tell they weren't making burgers and fries fresh. This was my last experience at a Shake shack. This experience though? Completely different! My boyfriend and I visited because he wanted to see for himself if Shake shack is the best fast food burger. Which, according to many people, including his friends, Shake shack is the best fast food burger. We ordered the most basic burger they have which was the big shack and a side of fries and a Coke. The total came out to $20 which wasn't too unreasonable for a meal in LA but a little more than we pay for a burger since we go to In-N-Out often. However, service was fast, and when the burger got to us, it was incredibly flavorful and delicious! And yes, the burger is arguably the best fast food burger there is. The Smashburger was charred and well seasoned and the veggies were classic and fresh! The crew cut fries were hot and crispy, and with a side of ranch, was a perfect flavor combo. I had no idea shake shack could be this good and I understand the hype now. But wow, it really did take me by surprise!!! read more

Shake Shack 6201 Hollywood - Hollywood & Gower - The Big Shack - Burgers Near Me - Los Angeles, California

I don't know why I've been eating so much Shake Shack, when it's honestly not my favorite burger place at all, but this one has been a consistently decent one with each order I've placed. There is the garage you can access off of Argyle, but if you're lucky, sometimes there are spaces right outside. Food has been ready when I come in to pick it up, and I'm on my way. For some reason-I also have this issue with Tocaya-even if I eat on the premises, I feel the food is never hot enough, it seems I'm lucky if it's lukewarm, and this also goes for the fries. Completely get it if I'm late picking this up, but this seems to happen more often than not, and at all locations I've visited. However for some reason, I still show up. Milkshakes here are prime, and I don't have to worry about them getting cold (or warm) since I finish this off pretty quickly. read more

Came here today with friends on a Sunday afternoon lunch after church! Customer service was a 10/10. I had just downloaded and created an account with Shake Shack that came with a 20% discount on any purchase, however it did not provide a code so I could not apply it in kiosk or by ordering in the app. So I lined up and brought this issue up with the cashier. He immediately apologized for this issue and get the manager to help. They ended up giving us 20% off no questions asked! I really appreciate them being so accommodating and respectful. Food was decent (7.4/10), definitely above average. I think you can taste the higher quality of ingredients especially in the buns and how the pattys are cooked (very juicy!) . My only complaint is the chicken sandwich I found a bit dry and lacked sauce. If you're like me and prefer eating chicken sandwiches that have some flavor like with chick fil a sauce or well marinated/juicy on inside their chicken sandwiches probably won't meet your expectations. Curly fries were great too, came crispy and warm, I def prefer their fries over in and out. Would I pick their burgers over in and out? Probably not...the price + quality at in and out is definitely more superior. Ambiance/environment (7/10) Taking into account that it's Sunday afternoon and that this place is located in Hollywood, it can feel a bit crowded and inconvenient, but it's clean inside and lots of seats, great lighting. Just expect it difficult to find parking around this area without having to pay. Thankfully we came on Sunday so parking is free for parking meter spots. Overall if you're in the area and craving burgers to eat with friends, this is a good place to go without having to break the bank that much. I do recommend downloading the app for any deals. ( I was able to get the Chicken Shack meal only for $10 this weekend!) read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Two double cheese burgers, curly fries, chicken shack meal - Burgers Near Me - Los Angeles, California

See all

Inside the restaurant is pretty spacious you can eat outside or inside. There's a touch screen kiosk if you want to order your food there or the main counter. Shake Shack delivers on flavor, especially with their Truffle Burger and classic Cheeseburger, but it does come with a hefty price tag. The service was great and the staff are friendly. The Truffle Burger is a standout--rich, savory, and perfectly indulgent with the truffle sauce adding a luxurious touch to every bite. The classic Cheeseburger is everything you'd hope for: juicy, flavorful, and topped with fresh ingredients that elevate a simple burger to something truly satisfying. Their crinkle-cut fries are crispy and golden, the perfect complement to the burgers. And let's not forget the drinks--their hand-spun shakes and refreshing lemonades round out the meal beautifully. That said, the portions are on the smaller side, especially considering the price. While the taste is undeniably great, it's hard not to feel like you're paying a premium for what you get. Still, the quality and flavor keep me coming back, making Shake Shack a treat worth indulging in every now and then. read more

See all

An evening out included our first stop to the shake shack and it did not disappoint. The burgers were well seasoned and juicy, the fries hot and crunchy. It's a buzzing place so it's noisy. The staff is friendly and efficient. It's worth a return visit! read more

See all

Came here to break bread after church and was very excited to try this place out. It's been on my to try list but just never did and am glad I did finally get to try it but just a bit sad that we picked this location as parking was hard to find (the lot is on Argyle Ave) and they only validate for 30min. I think it took us about 10+ min from finding parking in the garage to walking to shake shack and then I believe it's $3 every 15 min. Well let's just say I ended up paying $15 after the validation. On to the food: we ordered from the 3 kiosks available on the side so it was quick and easy and the food came out relatively fast. We ordered the new truffle burger single and double patties, bacon cheese fries, a large lemonade and peach and cream shake came out to about $50 0~0. The burger was a huge disappointment as it looked nothing like the picture in the menu. My wife questioned whether it's the right burger but we were assured that it was. Other then the aesthetic, the taste was ok nothing to rave about. The bacon cheese fries was a bit on the hard side. Some pieces felt over cooked. For $6.99 I expected more. My wife thoroughly enjoyed the lemonade and we were pleasantly surprised that there were refills! That was literally the highlight of our visit there. The peach and cream shake's flavor was off. I don't know how to describe it but just don't get it. Overall: this will be our first and last time visiting shake shack. There's just nothing to love about this place and def avoid this location or atleast the parking aspect of it. $50 + $15 parking - I could of had steak dinner at a nice restaurant. *smh +1 star because the service was incredible awesome! Everyone was extremely friendly. But why anyone would want to pay $12/$15 for burgers that looked like it's been stepped on is beyond me. read more

See all

I mean Shake Shack in Cali just hits different. Always good food. Love the smash burger patties. Fries are hot and salty. Service was just okay. Not much ambiance. In the middle of Hollywood, you don't get the pretty scenery if you know what I mean read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Double ShackBurger - Burgers Near Me - Los Angeles, California

See all

Food always tastes good. It's a bit far from me so I'm not here often but I enjoy their taste and get it when I can! The service is well too even though we order through a kiosk. They're attentive! This location is in Hollywood by the walk of fame so there's a lot of people coming in and out. It's very lively on weekends especially! read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

Stopped at Shake Shack before heading over to the Pantages to watch Wicked. It was a busy night and most tables were being occupied. We used the self service machine to order. There was a worker taking orders and calling people in line for self service just to help move the line. The food came out with good time especially for how busy they were. The food was good and made exactly how we ordered. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Fries - Burgers Near Me - Los Angeles, California

See all

Bad service all kiosk were full and when I asked two cashiers at the front if I could order from them they said if I was going to to pay cash or with card. I mentioned to both that I had both and both told me to hold on read more

This is by far the worst shake shack I have ever been to. I don't like any of them, but sometimes I am with someone who wants a burger from there, but this one no one wants. I have been there before, knew it was a mistake, but I did not think it would mostly go in the trash. This is a place where you order at the counter. They have eat in, take away and delivery. The inside is sort of cute. It is not kept clean at all. Every time I have been stuck here I have had to clean and bus my own table. There are a lot of employees so what they all are doing is beyond me. The person that took my order was nice. I told him I wanted my burger rare. Some of them have done that, some not. So, I asked to make sure and he said it was not a problem. We also ordered drinks and fries. My burger and not only well done, it was burnt. I had to get up and take it back. I handed it to the most obnoxious employee I have come across in some time. As I was telling her the problem, she was tossing it behind her back into the trash (basketball practice maybe). She then said we only make them well done. I told her she just tossed it and now I have to wait for another one, can you at least no burn it. She was so so rude. When it came back it was burnt to a crisp. In the trash it went. My grandson was to have a burger without cheese, as they only have awful American cheese, it came with cheese. He walked his back and another punt into the trash by this horrible woman. It came back with a new bun, with cheese still on the burnt burger. Back again, and this time they remade it and it was so gross, I tossed that in the trash. We ordered lemonade that tasted like water. Their fries are frozen and taste just like something from the frozen section in the discount aisle of a market. We got up and left. Never again. Dirty, bad service and gross food. read more

See all

I'm thrilled that we finally have our own Shake Shack here in Hollywood!! The location is perfect and the restaurant is beautiful and so are the staff! read more

This is such an unfriendly and extremely overly priced burger spot. I have been to several locations and this one is absolutely terrible. I paid $52.98 for 2 burgers, one French fries, onion rings and 2 small drinks. I figured it's just inflation. How on earth do they figure out the portions per dollar amount? I was absolutely floored when I saw 6 onion rings for nearly $5. I will never return, not because of the price but, based on the lack of person to person interaction and the terrible portion size. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - 6 onion rings for nearly $5. NO!!! Do better Shake Shack! - Burgers Near Me - Los Angeles, California

i stopped in with my partner after a viewing of wicked at the pantages. it was quite busy but our food still came out super fast. most of the orders are placed at three self serve kiosks at the front, which is great if you're not looking to talk to a clerk. i got a text message when my food was ready and i was able to pick it up at the counter. i had the cheese fries and the chicken sandwich. my partner had the chicken bites and their chocolate holiday shake. the chicken was delicious and of great quality. the breading was light and crunchy and packed a ton of flavor. the cheese fries were fine, i'd probably order the cheese in the side given how fast it cooled down and soggified so quick. otherwise, great spot for a bite to eat! read more

See all

Is there a rating lower that 1 star???? Worst service EVER. $70 to feed 3 people, 45 minutes of waiting, we NEVER got our food. Asked for a refund. Manager didn't know how to enter it, more waiting. Offered our food packaged to go as we were leaving to our show at the Pantages.We ordered an hour prior for dine in. Worst run place I've been in in years!! Manager never even apologized. Definitely do not recommend. read more

This staff is on another level. Went yesterday after visiting the Funko Pop next door and hands down.....the most attentive and most friendly staff ever. You can definitely tell they take pride in the establishment and food quality. I've been to Shake Shack a few times already by my home back in Long beach and it's great every time. Now don't come for me all sarcastically and tell me you are pretty sure they cook it the same and etc or whatever your opinion is. This is my opinion obviously. Okay back to my review, this precise Shake Shack takes so much pride in this place that the food is also on another level. The burgers were much more juicier and taste wise much better than the others I have tasted. They have a very clean lobby and they make sure to wipe it down as soon as you walk out that door. I can't speak for the outside and the street because we all know how Hollywood blvd is looking ......but yeah, come here to get great food and enjoy the clean and refreshing atmosphere. Thanks Shake Shake ! read more

Ok so, its missing a star due to pricing. The food was very good. The burger had a juicy taste and just was great all around. The fries were tasty and not overly salted. However we just got a single smash, fries and a drink and that was just under $20, FOR ONE PERSON!!...FOR FAST FOOD!!! Employees were very courteous and helpful. They had a nice restroom which is kept nice by a code. You order via a kiosk and it can get kinda busy and not a ton of space in the ordering area. While the food was good I definitely wont be coming back due to pricing, thats just crazy. Ill go to a sit down and unlimited fries for that kinda money read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Fries and single smash burger - Burgers Near Me - Los Angeles, California

See all

This shake shack location was a decent food fix before going to see our Pantages show. They have cashiers and also self-ordering kiosk where customizing your order is super easy. Customer service is friendly and the restaurant is clean. The burgers are great and the cheese fries are so crispy with the creamy cheese sauce! My only complaint is that shake shack is pretty pricey for just burgers and fries. The bill almost came out to $50 for just two of us with ordering a burger, fries, and a drink each. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

No cheese on my cheese fries:( I recently moved to this area and was excited to have a shake shack in walking distance. This is a busy location with a lot of tourist.. I hope they can be more careful with the orders. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Burgers Near Me - Los Angeles, California

See all

I'm really unhappy with this place. While they are trying to fix a problem. They are actually making a worse problem for their guest. While I'm not truly a fan of the over priced food at shake shack. The food quality is good but not for $13. We went because it's the closest place to the Pantages theater. My issue is they are paying a security guard what I'm assuming is at least $20. To Handle restroom security. This is not necessary o chose not to get a receipt as it was an option. Guess what you can only get into the restroom with a receipt. Apparently there is a notice on the door I was told. I wasn't reading a notice on the door when I walked in. They need to figure this out I will never be going back here that is for sure. read more

This Shake Shack is just a block up from the Pantages Theater which makes it a great spot for a casual bite before or after a show. They have outdoor seating as well as indoor seating. Burgers are good here it also right next door to a chicken sandwich place so if you have someone in your party who prefers another choice it's convenient. I tried the burger with the mushroom burger on top. It was fun--a fried mushroom patty stuffed with a white cheddar that got all melty. This was a nice place for several of us to eat before the show. Everyone could do their own order and we didn't have to wait for everyone to arrive at the same time. Also I have a fiend who loves custard, and Shakers Shack is definitely a custard place. They also do shakes and floats. read more

We came here before going to the Pantages for a play, as it's a short walk to the theater and we've eaten at other ones previously. This is a restaurant where one can either order at the counter or go just before getting in line and ordering at an online menu. You get a stand with a number to take to your table and that's how the "server" knows where to bring the food. We ordered a Chicken Shack and a Veggie Shack and fries and a Mango Passionate to drink. The restaurant was fairly busy, has outdoor seating and while we were inside at the winds we could see people walking up and down Hollywood Boulevard. We may come again before a show. The food was good, fair priced and comfortable. read more

Shake shack here is always busy as expected due to its location. They have self checkouts which are super convenient. The staff is really helpful and friendly and will always treat you w respect. The inside seating is pretty tight but there's lots of room outside which is nice. Overall great spot and really yummy food read more

No wonder you have 3 stars. Yikes. Ordered $50 worth of shake shack to not even get a single thing correct or that i paid for. Cheese fries with sauce on the side, came with sauce on it. (I asked for sauce on the side because they only put a single drizzle for an extra 2 dollars). Paid 2 extra dollars for "crispy onions" on the hot dog, NO CRISPY ONIONS ON THE HOT DOG! What do you know. Paid an extra $7 just to pay my entry fee to HOPEFULLY get just ONE single shack sauce. What do you know, no shack sauce! Lastly, brown wilted lettuce on my $10 "burger" It seems as if the employees are quite literally upset to be at work, and i guess it's my fault that they have to work on new years. What a joke. The last time i ordered this garbage was over two years ago, had a hankering, and was failed GREATLY yet again. What a sorry excuse for a restaurant, and your success amazes me, truly. Horrible experience once again. I will keep eating at burger lounge, fatburger, and hollywood burger. Or literally ANYWHERE else! read more

See all

Terrible service and food. Ordered a grilled cheese and paid 4 dollars to add avocado and bacon, they served it to me and there was no bacon or avocado and the cheese was not melted nor even warm. I sent it back and got another cold "grilled" cheese after 10 minutes with unmelted cheese and smushed avocado falling out of the sides and uncooked bacon. Could barely even eat it not to mention how tiny it was. read more

Yummy shakes here! That's all I come for! I'm sure the burgers are good too! This little burger place has the friendliest staff! The shakes are yummy! I'm going to have to get a burger! Music is loud, people chattering is loud but in a mildly calming way. It feels nice in here! Outside seating too. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Inside - Burgers Near Me - Los Angeles, California

See all

I like the vegeterian menu at shake shack, in addition to the flavorful taste. They have both indoor and outdoor seatings. It is usually very crowded and you have to wait until you find available spot. You can order at the cashier or at the kiosk. The service is really fast even during busy hours. The employees are very attentive and friendly. You can see them all around the place working very efficiently. I ordered the following to go because it was very busy and lucky us, one of the customer left and we ate there. We had -white Truffle shroom burger: 5/5 Crispy portobello mushrooms filled with cheese. It was very delicious and savory. -french fries 5/5 - vanilla and chocolate frozen custard 5/5 -Shack made lemonade 5/5 The food was really good. We enjoyed our time there. It is a nice place to go to if you are in the area. read more

See all

No "Service Charge" My first visit to a shake shack, I had no idea what to expect. Its a burger restaurant with good vegetarian options. Upon entering you are greeted with a row of kiosks for entering your order; the user interface is well done. Pricing and customization costs are clearly communicated, you can browse through the options easily, and there are no misunderstandings. Although I prefer working with a human, this is one case where screens win. If eating at the restaurant your food is brought to your table, which you bus yourself. There is a screen to give tips which surprisingly, and happily starts at 10%...since all your server is doing is dropping off food that seems fair. In our case, it was excessive. We took the last 3 napkins at the start of our meal; the containers were still empty when we left. One of the two ketchup dispensers was empty for the duration of the meal. While the employees were pleasant, the place was not busy while we were there, this seems to be a management issue. The food. We both had Shroom burgers with pickles and onions, shared a shake and fries. Not haute cuisine, but enjoyed. Not cheap, but given LA fast food workers now make a full time equivalent salary in excess of $40,000, its understandable. Sat in the outdoor patio which is offset from Hollywood Blvd. which limits people watching but provides some privacy. A good choice. Would we go back? Yes. read more

A friend & I had lunch here recently before going to a play at the Pantages Theatre. The service was very prompt , professional, & friendly. The meal was a good value of a hamburger, fries & a drink. The hamburger & fries were served warm & crispy. All in all, a good all around experience at this location. read more

This location was my first experience with a Shake Shack. And I really loved it back then. (8 years ago) Recently went to a location closer to my home, and wasn't overly satisfied. Had tickets to Wicked and thought oh let's go to Shake Shack. This location was BUSY. The staff was very great. Such efficiency. The place was clean and well laid out. I only got the fries, no salt..... which I think are fabulous. I got a single patty (nothing else) and a side of pickles. Shake Shack pickles are the best pickles from a burger place I've ever had. They are thick cut, crunchy and just the right flavor. In my review of the Westlake location the fries and pickles were the only thing that was good. I was really disappointed in the burger. Tonight the patty here was flavorful and juicy. Unlike the one in Westlake. The way I ordered it tonight was just what I needed and totally hit the spot. I still need to try the shakes though... haha. read more

Shake Shack 6201 Hollywood - Hollywood & Gower - Just the patty and pickles and some no salt fries - Burgers Near Me - Los Angeles, California

Shake Shack has become a bit of a family tradition! The staff is always super friendly and helpful. There's quite a bit of seating inside and outside, but it can be hard to grab a spot if it's busy. I feel like the place is also very well kept and always tidy/clean. They have a lot of options available as far as food substitutes depending on allergies and preference such as gluten free buns, lettuce wrapped options and vegan/veggie burgers. There's also a non-dairy chocolate shake option that I tried yesterday. It was very good, but very rich! Service is quick and efficient. If you're looking for a good smash burger, I highly recommend giving Shake Shack a try! read more