Twelve years ago I waited 45 minutes for a concrete at the original location. Today I waited 20 for a milkshake. Shame on me, I guess. And if you aren't barked at, you're ignored. A number of better burger places nearby. Not worth it. read more

Don't bother with this place. It was exceptionally dirty and took forever. They text when the order is supposedly done but then you have to wait again. My shake was melted because they made it first and then had to wait to do the rest of the order. Took waaaaay to long for some chicken nuggets (which were not so good; I didn't finish) and fries. read more

I've generally had pretty good burgers here, but the chicken burger was incredibly disappointing. Way overcooked on the outside (crispy to the extent of being inedible) and undercooked in the inside. I basically had to remove the chicken and only eat the remaining parts of the burger. Their signature burgers are definitely the way to go, but I did have instances where there were particles in the beef patty that were not chewable. This wasn't a big deal, though some might find this concerning. The saltiness of the fries varied a lot, so I started asking for mine to be finished without salt (I think this is generally a good tip for fast food restaurants because they are forced to give you freshly cooked fries). I am not sure if it is worth the wait, as this branch generally had an overflow of customers, but the wait time is not too extensive, and you can try to visit during non-peak hours if possible. There is ample seating on the second floor. read more

Solid burger, good shakes - MUCH Better than trekking to Newton.

The food overall is good. However, for the price (and the hype) I expected larger portions. The burger could be a lot thicker. The bun it is served on is just ok. The shakes only come in one size (the size seems like a kids size). The place was busy on a Friday afternoon. I'd go back as long as I'm not starving when I go. read more

My love for shake shake stems all the way back to my NYC stint in 2011. I loved it then and I still love it now. The fries are okay, but the burgers and shakes are the real stars here. As far as fast food burgers go you just can beat shake shack. Not as greasy as five guys and arguably the best bun ever. I've never had in and out so I can't settle the debate there, but if there's a shake shack around...I'm stopping. read more

Came here with the boyfriend and ordered the double shackburger, smokeshack, malted chocolate shake, and a large fry. I don't know if we were just hungry, but the burgers were DE-licious. Each of the patties had this nice crust and were exceptionally juicy inside. The bacon on my smokeshack was greasy and yummy and the hot peppers totally made my life. Fries were good, but nothing to get excited about. The shake was also a good compliment to the yummy burgers. We inhaled our food so fast that we pretty much forgot what it all tasted like after a few minutes. The only thing left was the memory of a mouth-watering, delicious meal. read more

Pleasantly surprised there's a Shake Shack on the middle of Harvard Square and this location is quite small. Only got the Fair Shake this time which was a fair trade coffee-based shake. It was pretty tasty - thick and creamy. I think it's overpriced and you could find something similar somewhere else for much cheaper but I really appreciated the fair-trade aspect. read more

I was so skeptical when people countered my In-n-Out infatuation with tales about Shake Shack's superiority. Then I tried it. It still doesn't quite stack up to In-n-Out for my tastes, but that doesn't mean I can't have two burger mistresses, and I miss them both dearly from over the other side of the world. read more

Seriously, people wait in line for this stuff? For $5 I expected something similar to Five Guys, but the shack burger I got tasted so ordinary and blah. Give me In n Out burger any day (and at less than half the price...) read more

Best burger on the planet in my opinion. The Shack Burger and the Smoke Shack are favorites. Get the cheese sauce with your fries. And get the fair shake. It's an espresso custard milkshake that'll change your life. read more

Parents sent the kids here so they could booze it up at Grendel's across the ave. Kids report that burgers were excellent. Fries were tasty. Prices were little high. All natural ingredients are a plus. We will update the review after the children visit Mr. Bartley's Burgers. Kids want to make a Best Burger list for Cambridge. If parent's need more time to party, the kids can text and go next door to Yogurt land. read more

I've seen many people who prefer Shake Shack over Tasty Burger but if there is a line at Shake Shack, don't expect to get your burger for at least 30 minutes. If that seems unappealing to you, go to Tasty Burger where the line is almost always short. Other than that, it's a Shake Shake. Pretty good burgers, slightly expensive for the quality. read more

I'm not fond of this location at all. First of all, they don't have the golden crinkle fries, which is like... the most ridiculously disappointing thing ever. Second of all, I don't fancy the seating set up. There's not real seating on the lower level. There are high top tables with no chairs, so you can stand and eat. Or, you can sit on the bench that runs along the wall. Upstairs is slightly better, but not by much. The view is the only thing that kind of saves it. It reminded me of a college cafeteria. The burger and friendly service was the only thing I really enjoyed about my experience here. I won't be returning. Chestnut Hill location only. read more

I had the mushroom burger and was not impressed. The bun looked like a cheap fast food joint bun and the fries were whatever. The mushroom burger was filled with what I think was cheese (maybe I should have read the description) and it was just messy and getting all over the place. I would have preferred just a veggie pattie with a slice of cheese. Maybe all of the burgers are filled like that? Not sure. I'll eventually return to try a shake, but I will skip on the burgers for sure. read more

Shake shack is awesome. Best burger place in the world. Loved the one in NYC and Dubai, and so glad there's one in cambridge

For being a burger joint, I like their interior design. It's very clean, wood-themed yet modern. Their bathrooms were clean and didn't smell at all which I think is important for food industry. The food itself: I had the smoked shack. Very good. It had bacon so it would be hard not to be. Their fries were also good. Crispy! Only thing I would have to criticize is the size of the burgers. They were pretty small. read more

Got the chicken shack, it was amazing as usual. The crispiness complimented the tenderness of the chicken, and the mayo sauce was really good. The addition of pickles is rather odd but nonetheless the sandwich was amazing. The fries are good as well as per usual. read more

Note: This Review is SOLELY on their Milkshake. I have not yet eaten any of their food, hence I cannot give 5 stars. The milkshake DOES deserve 5 stars. I will update when I've eaten the delicious smelling and looking food. I've been super excited to try this place because, let's face it, I love me some freaking milkshakes and Boston is lacking in the offerings of a decent milkshake. A good milkshake can be a meal in itself, and Shake Shack did not disappoint. I was pleased to see they served beer, and had a large selection of food that I'm looking forward to coming back to try. I'm not surprised about the long lines, mostly as I've heard tell of hour plus line waiting in NYC from close comrades. I chose my timing well: about 12:45pm on a weekday afternoon. Most of the lunch crowd was nomming and finishing up. There was a short wait, maybe 5-7 minutes? I prepared myself by checking out the menu posted to the window outside before I went in, because I'm just not the type to hold up the line because I want to hem and haw. All of the staff seemed very nice and courteous, though a bit exhausted-- and having worked in food service and knowing just how busy this place has been--I'm not surprised they're tired. Their patience with clients who walk in without having read the menu and explaining their offerings is astounding (I'm looking at you, older ladies who were in front of me in line-- this isn't Mickey D's). Pro tip: if you want good service, treat the staff with the same courtesy that you would want to be treated with. This is a universal rule everywhere, but exceptionally true with food & customer service industries. After empathizing thoroughly with the cashiers as they took the orders of the people in front of me, I was able to place my order for my delicious milkshake-- one size (short cup but a goodly circumference to make up for it). I was giddy with excitement they offered a peanut butter option and a malt add on, so I got just that. They gave me a buzzer to let me know when my food was ready for pick up and I went to the bathroom (wonderfully clean!!). To my surprise, my shake was done super quickly. Grabbed it, and headed back upstairs to attempt to find a spot to sit down and enjoy my shake. There was not a seat to be had, but after politely saying excuse me several times to the older ladies who had previously been in front of me in line, angry there was no place to sit and therefore blocking the entire top of the stairs, I nabbed a small section of a couch and got to people watch in the heart of Harvard Square in the light snow flurries while sipping on the ambrosia of the gods, an excellently made, malted peanut butter milkshake. I was a little surprised to see the "contains nuts/allergen warning" label on my shake because, well, DUH it has peanut butter in it, but given the rest of the clientele there... I'm sure it is a necessary thing. In the future I'll probably do take out instead of eating in, mostly because there is a lot more traffic than their seating area can accommodate. Which is pretty much every fast food place ever, and therefore not surprising at all. I'm sure the spring and summer will be glorious when we can sit outside and enjoy the fresh air with our delicious Shake Shack orders. I'm looking forward to going back for more milkshakes, and trying their food! read more

I stopped eating burgers for awhile. Recently started eating them again. I'm picky about how burgers taste. Shake Shake burgers, are my favorite. I like the buttery taste of the burger, or maybe it's the bun. At first, I found the fries to be too salty. Now, they are better and you get a big portion. No visit, to Shake Shack, is complete, without a concrete. I have been known, to visit just for this desert. The Red Velvet and Rhubarb Pie are my favorite. I tried a Shake once, it was pretty decent, but I will have to try one again. read more

The burgers were really good. Way much more flavor than tasty burger - but also really expensive for what is was. My man likes Tasty burger better though. He ordered the smokestack? Said it was just ok. $16 for two small burgers and a strawberry milkshake (yum btw). When I'm feeling like a fatty again in a few months I'll be back. read more

I was so excited when shake shack was coming, but it is definitely more expensive than many of the things in the square, which is fairly difficult to do. And I honestly don't think the burgers are as good as the ones in NY. read more

This is an amazing space to eat. Kinda pricey, order al a carte and it can get expensive for a burger and a shake.

Yummmmyyyyy! Never fail to impress me with their burgers but their fries are okay. The pricing is a little ridiculous sigh. I always look forward to coming here but when I do, it's always always so packed. I can hardly ever find a seat to sit and enjoy my food. read more

Shake Shack Harvard Square - *drool* - Burgers Near Me - Cambridge, Massachusetts

Very good burgers. I don't know if they're worth the nutso-hype (Full Disclosure: My heart is loyal to Tasty Burger), but they're very good. I dig that they serve beer as well, because nothing goes with a burger quite like an ice-cold beer. The service can be sorta slow here as the lines get very lengthy and all-too-often there is nowhere to sit once you get your food, but otherwise it's a very solid addition to the ever-expanding Harvard burger scene. read more

Terrible burger just did not taste good Fries lacked flavor Shake was average 16 bucks over priced Tasty burger is better read more

My boyfriend and I came here for our first Shake Shack experience while visiting the area. To start the service was average, the employees were nice and helpful with questions which I consider to be expected, but not above and beyond. I LOVE THE FRIES! There's nothing quite like a serving of crispy fries and once I paired them with shake sauce and ketchup I was in love. That being said, the burger was average. Would I go back? Yes. Would I have desires that can only be fulfilled by having my way like I do with Tasty Burger or Five Guys? No. Unless that desire was for french fries. read more

Really good burger, really good shake. I prefer Four Burgers in Central Square which I consider a better burger for about the same price. The Shake Shack service was excellent and crisp. Lots of workers here about 1 pm still striving for quicker cook times which went from 11 minutes to 8 minutes while I there on a Friday. Salty fries. Excellent view upstairs, even a (faux?) fireplace. You like burgers? Go here. read more

This place is REALLY good. For burgers & ice cream confections, I'd give it five stars but the fries are pretty sub-par so they lose a star for that. The burger was just about the best gourmet fast-food style burger I've ever had (and I'm a huge fan of Five Guys) and my chocolate shake was really rich and I liked the fudgey pieces in it. The shake was too much for one person though, and next time I think I'd just try a concrete. read more

3 stars. 1 Star taken away for the price of $9 for a Shack Stack burger with nothing. It's interesting, and worth trying, but not worth ordering again. 1 Star taken away for just not being that tasty. The fries are good and, while I didn't have one, the Milk Shake (Frappe) was quite good. It was crowded and the line was long, and the burger wasn't HORRENDOUS. It was merely OK. For a really GOOD burger I will continue to go to Tasty Burger. Also $27 for 2 burgers, 1 small shake, 1 small soda, and small fries. What is this... Whole Foods? read more

This review is only for the shakes. That's the only thing I've tried there yet, but they are amazing! The vanilla malted shake is delicious, very creamy, smooth, and flavorful. Must try if you like frosty sweet drinks! read more

LOVE the Shake Stack, the mushroom, burger and melted cheese were like a party in my mouth!! I had been craving a burger for the past 2 weeks, this one totally hit the spot! The fries were weak though...they could totally use some improving! Other than that, I really like the upstairs area, maybe some music playing in the background would help! Clean facility and welcoming staff, great customer service! :) read more

I totally see what the hype is all about now! Faves: Cheeseburger (of course), PEANUT BUTTER MILKSHAKE. Seriously, it's incredible. Like but don't love: Their fries Was hoping it would be better: Their marshmallow something-or-rather custard. It was wayyy too cloyingly sweet, and I love sweet. I'll stick to vanilla custard or my peanut butter milkshake from now on. read more

Basically its a Burger King with green colors. I dont see the point of eating a burger here when there are lots of better places.

Grrreeeaaatttt burger today! A friend was shocked I hadn't tried the place yet and I was very pleased with my cheeseburger! Beer with a burger is always a plus! read more

Amazing hamburgers! I have to say these are my favorite burgers right now. The fries aren't that great, but the shakes compensate.

Good burger. Ok shake. Lame fries. I don't understand the hype that's built up over this place. It's just ok. Seating here at the cambridge location is problematic to say the least. $42 for 3 burgers, 1 fries, 2 shakes & 1 soda. 5 guys is better and here in cambridge, Mr. Bartley's is the clear choice for burgers. read more

Love their shackburger! Double size is good like the single size from Five Guys! Cheese fries is a good choice for your order! The highlight has to be the peanut butter shake!!! Heaven is for real! I almost finished everything! I'm soooo full now! read more

Food was great, ALMOST as great as Chazz & Jamal at foos...and life. Great experience, great service, highly recommended.

I had a hot dog, fries, and strawberry milkshake. The fries and milkshake are worth another trip back! Service was quick, fries were hot, milkshake was thick so that, in itself, was worth it! read more