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    Shake Shack Franklin

    2.8 (121 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 week ago

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    SHAKE SHACK FRANKLIN ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Outdoor seating

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    Recommended Reviews - Shake Shack Franklin

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    Denny K.

    A pleasant, quick and easy lunch pickup. Ordered on the app; was able to customize each sandwich. Ordered was ready within 2 minutes of our arrival (and their estimate.) Very courteous wait staff. Burgers were excellent...somewhat akin to a smash burger; flat, seasoned well, loaded with requested add-ons. Fries were crisp & hot. Milk shakes - just so-so.

    Menu
    Cassandra S.

    I don't know why this has such low reviews. The staff is so friendly as soon as you walked and greeted you and asked if they could help in anyway. There's kiosks to place the orders. Very simple and easy to use. You can also substitute however you like for example I got a lettuce wrap burger. Chicken nuggets and hotdogs for kids. They have a variety of shakes as well and floats. Great location very clean and the staff was very friendly

    Shack Stack
    Warren N.

    So good!! First time at Shake Shack did not disappoint! Had the Shake Stack and the cheese was dripping off of it!! Delicious!

    3 Shakeshack burgers and a side of fries
    Candice S.

    Love this place! The burgers are perfect. Love the fresh lettuce and tomato toppings. Staff was friendly and the food arrived quickly. Great place to sit down and grab a tasty bite.

    White Truffle 'Shroom Burger
    Tim G.

    This place has really gone downhill since they opened, and they haven't been open that long! I get the impression the staff is going out of their way to try to ignore customers. They basically force you to order yourself on a kiosk. They have a couple of positions for staff to take your order, but nobody is there and they clearly discourage that option. The staff behind the counter keeps their backs turned toward the customers, regardless of whether they're working to put together orders or just talking amongst themselves when they aren't too busy. Getting their attention when you need something can be a real challenge. The food quality has also gone down quite a bit. The burgers often look like the staff trying their best to fulfill the joke about fast food not even remotely looking like the photos they put on the menu. The meat was falling out of the burger, there was hardly any sauce, and everything was a bit of a mess before I even picked anything up.

    indoors
    Elizabeth B.

    Visited Shake Shack in Franklin, TN, and overall had a good experience. Parking was full as it's a shared lot with other business in a busy area, we got the last spot and it was not even busy in the restaurant. I know there is a parking garage in the area not a terrible walk. When you walk in there are kiosks for self-service, unfortunately their placement in the sun made ordering a bit tricky. I did enjoy all the natural light while dining in. It seemed like they were low on staff, but the food came out quickly and we felt it was consistent with past experiences at other locations. We each enjoyed the SmokeShack burger, the bacon was a little undercooked, and shared the crinkly parmesan truffle fries (to die for!). We also treated ourselves to a Cookies + Cream shake, which was a great way to finish off the meal and is by far my favorite shake from a chain restaurant. Not necessarily bang for buck, but we will return when craving some SS since location is convenient for us!

    Patio
    Mary T.

    Earlier in the day, I had passed by a Shake Shack in Green Hills. I had already had lunch, but I wanted to squeeze in a burger visit before I left Nashville. While in Franklin, I spotted this Shake Shake. I had dinner here. I had been to only one Shake Shack before this visit. It was the one in Edina, MN. I hadn't been there since before the pandemic. This eatery is across from SpringHill Suites. It made me think that I should stay there next time, so I can have burgers every day. I backed into a spot and walked over. Things have changed a bit since I last ordered from this franchise. There are still menus when you first walk in. However, you don't order from a human being anymore. Instead, you place your order at a kiosk. The process was easy for me. I saw a sign for the bourbon bacon cheddar double burger and knew that I had to have it. I also saw cherry hibiscus summerade as a featured drink, so I had to get that, too. Crinkle-cut fries were a must. It was the easiest decision that I've ever made. One man had a difficult time placing his order through the kiosk. He had a male staffer help him out. I selected everything that I wanted and paid with a credit card. Easy peasy. I was prompted to enter my cell number so I could get status on my order. Done! I found a table and sat patiently for my food. Communication was stellar. I got confirmation that my order was ready in less than ten minutes. I was impressed. A man at the pickup counter called my name. I picked up my order and thanked him. The kicker was this man saying, "You're welcome, Mary. Enjoy!" Personalized customer service was a nice and highly unexpected touch. You'd think that ordering through a boring kiosk would default to losing that human interaction. Not here. I brought my food back to my table and chowed down. I was excited. The bourbon bacon cheddar double burger consisted of white cheddar topped with bourbon bacon jam. The bourbon is from Maker's Mark Bourbon. Crispy shallots and ShackSauce go on top of the top beef patty. Everything is between a halved, toasted potato bun. It was divine! The beef patties were juicy and seasoned nicely. The bourbon bacon jam made this burger so special. I loved it so much that the place should bottle it up and sell it to folks like me. The white cheddar made this burger feel fancy with each bite. The toasted potato bun was so good. If this burger is still on the menu, get it. I hope that it becomes a permanent fixture. I am not a hardcore fries person, but I do have a weakness for crinkle-cut ones. They were delicious here. They were lightly salted, crispy on the outside, and creamy inside. I love the grooves in crinkle-cut fries. You get more ketchup in the crinkles. They were fun and yummy to devour. I washed everything with my cherry hibiscus summerade. It was delicious and refreshing. I love anything with hibiscus and cherry. It was the perfect flavour combination. It was slightly sweet, which I appreciated. I was content having dinner here. I thought that I would be too full ordering a double burger that I'd need to nap in my car before heading back to the hotel, but it was perfect. I had an excellent experience at this Shake Shack. I'd return in a heartbreak whenever I'm back in the Nashville area. (352)

    Ordered food on the app and it said nothing about closing time so I got there at 2min after 9 and all the employees pretended I was invisible I feel stolen from

    Front entrance of Shake Shack restaurant

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    2 months ago

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    9 months ago

    Double bacon avocado burger. Fast, hot burger in a clean restaurant. Always the best! Thank you, SS team.

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    1 year ago

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    1 year ago

    Burgers and staff are always awesome!! Go there as a nice treat with my wife! See you this week!!

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    4 years ago

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    8 months ago

    Food took FOREVER. Bad service and it should not take 45 min for one burger and fries.

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    2 years ago

    Everyone enjoyed their hamburgers and the mushroom burger is really tasty - a nice option for a non-meat eater like me!

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    2 years ago

    The customer service here is pitiful and the food is gross.don't come here the place sucks.

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    Page 1 of 4

    Ask the Community - Shake Shack Franklin

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    Quinn's Neighbourhood Pub and Eatery - Fish & Chips

    Quinn's Neighbourhood Pub and Eatery

    4.0(317 reviews)
    1.6 mi
    $$

    I'm back again to Quinn's Neighborhood Pub & Eatery, tucked into a strip mall off Hwy 96, and…read moreproving once again that you don't judge greatness by the parking lot view. This is a true Irish pub that pours a proper pint of Guinness and a smooth Smithwick's, along with a solid lineup of other beers. If you know, you know and they know how to pour it right. For an appetizer, I kicked things off with 10 "Almost Famous" Wings. Let me just say this clearly: the Nash-Hot wings are the BEST in Franklin. Crispy, flavorful, and bringing just enough heat to remind you that you're alive without requiring a fire extinguisher. For lunch, I went with a classic Irish go-to, the Fish & Chips. The fish had a light, crispy batter and was cooked just right. Flaky, tender, and not greasy. Exactly what you want. My wife ordered the Quinn's Classic Reuben, and it was stacked, melty, and equally impressive. The service is always top notch. Jeffrey, the owner, strolls around the dining room making everyone feel welcome and appreciated -- and that personal touch makes a difference. You can tell this isn't just a restaurant; it's a place people come to gather. And today, February 17th, 2026, congratulations to Jeffrey and Quinn's on celebrating 10 years! That's a big milestone and well deserved. Y'all are awesome. Here's to the next decade!

    The service here was top tier! Dani was our bartender/server and had exceptional knowledge of…read moredrinks and their menu!! She made me the most delicious drink and we had the best conversations! Amazing experience 10/10!!!!!

    Photos
    Quinn's Neighbourhood Pub and Eatery - Bar...

    Bar...

    Quinn's Neighbourhood Pub and Eatery - Fish & Chips, light and tasty!

    Fish & Chips, light and tasty!

    Quinn's Neighbourhood Pub and Eatery - Proper pint of Guinness

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    MOOYAH Burgers, Fries & Shakes

    MOOYAH Burgers, Fries & Shakes

    3.7(90 reviews)
    0.1 mi
    $$

    What do I say about Mooyah? The food is good. The service exceptional, and the atmosphere? Well it…read morewas comfortable enough, but if you're looking for bustling crowds and high energy, you've come to the wrong place. The restaurant was near empty at 1pm on a Wednesday afternoon. You won't have a problem carrying on a conversation. In fact, you could have each person of a party of four sit in opposite corners of the place and speak in a whisper, and still spill the tea. Crickets, and I can't explain why. As I mentioned, the food is good. Hearty and tasty. I got the make your own. A simple burger with bacon and avocado, and fries. Delicious. I can't explain why the hoards haven't found their way here. One possible explanation could be that there's a hippie restaurant, Flower Child, right next door. It was drawing pretty heavy on the foot traffic. Then there's the Shake Shack across the parking lot. It too seemed pretty popular. So what it probably comes down to is the old adage, location, location, location. My daughter seems to think that it's name recognition. She could be right. I don't get how Mooyah ties into burgers. Maybe "moo" as in cow? They do have shakes. Is that where the moo comes into play? It's a mystery. Give the Moo your business. You're going to like the food, and if you're a loner, you'll be in heaven. Quick Tip: Pass on the soda and get one of the mixed fruit drinks. They're quite refreshing, and because there's nobody there, your drink will be abundant and cold.

    The burger is really good! If you haven't tried this place I would recommend it. If you like In &…read moreOut burger like I do Mooyah gives them a run for the money. Try it you will like it. Now my suggestion is that we are all different and like different things but the French fries here I think are not worth paying for. No one beats in & out. I tried the chocolate shake once here and that too a big No! Shake shack has the best on shakes....my opinion of course. If you're in the mood for a burger by all means get it , it is worth it. So good. The weird thing I noticed is the burger bun is upside down. What the ......but hey it's still good. The important factor for me as well , the customer service is good

    Photos
    MOOYAH Burgers, Fries & Shakes - Dining Room

    Dining Room

    MOOYAH Burgers, Fries & Shakes - Hand-cut fries, seasoned and golden to perfection

    Hand-cut fries, seasoned and golden to perfection

    MOOYAH Burgers, Fries & Shakes - Yummy food! Quick service!

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    Yummy food! Quick service!

    Tony’s Eat and Drink

    Tony’s Eat and Drink

    4.2(137 reviews)
    1.6 mi
    $$

    I'm not usually someone who writes reviews, but I felt compelled to leave one for Tony's. Becoming…read morea regular at a local bar was never in the plans, but I fell in love with the atmosphere, and I've been visiting regularly for years. If you're looking for a game, there are plenty of screens here to watch it on. Want a late night? It's the perfect vibe. There's something fun happening every day of the week with a variety of specials (and happy hour). The food is good and the beer is always flowing! But ultimately what keeps me coming back is the people. The service here is top tier. No other bar has made me feel as safe or as welcome as the servers here. This place is a rare gem specifically because of them. Tony's wants to you "meet your friends here," and that's exactly what I've done. If you're looking for an amazing, local bar, Tony's is the place to be.

    This is basically just a sports bar. The food was disappointing. You can tell it is just frozen…read morefood warmed up. I ordered a mushroom burger with no mayo. It seemed a simple request. The waitress did not write my order down. She kept it in her head, I guess. My burger came with mayo which overwhelmed the burger. All seating is high top tables. Literally, just a sports bar with the attraction of young waitresses showing their midriff. The other thing I noticed is several of the waitresses sat down at a couple of tables with friends eating there. There were definitely two tables that seemed to know all the waitresses, and those on duty waitresses constantly visited with their friends all through our dinner. Find a better burger place. Don't waste your time here.

    Photos
    Tony’s Eat and Drink - Bar area

    Bar area

    Tony’s Eat and Drink - Chicken Quesadilla

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    Tony’s Eat and Drink - The Tres Amigos Burger with our signature Chipotle Mayo

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    The Tres Amigos Burger with our signature Chipotle Mayo

    Shake Shack Franklin - burgers - Updated May 2026

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