Amazing ice cream and bring home options. My wife and I love the ever changing flavors and fresh waffle cones. The workers are always so nice and friendly, and the overall store environment is really clean. read more

Creamy delectable Icecream!! Was craving dessert and was traveling from out of town. Found Jeni's to be close from where I was staying and it didn't disappoint. There was a long line when I arrived and that that a bummer, but is is obviously a popular spot. Was ackward with the line and trying to wait near the door as the facility kept asking patrons to keep the door shut, so people crammed once they got past the door. The smell inside is sweet and makes your mouth water. They had a really nice selection of ice cream, allow samples and were making the waffle cones at the counter. I found a little table outside and enjoyed! read more

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In town for a work conference. This cute little ice cream store sits in the middle of a very busy area. A lot of seating outside. I visited this twice in 2 days it was that delicious. The staff is very fast and friendly. And my favorite had to be them offering what I call a flight. Where you can order 4 different 1/2 scoops of ice cream. They also allow you to try before you buy which is awesome. When we went in the second time some of the flavors had changed. Not sure how often that happens but I was excited. Can't wait to come back in for a work trip and try some more flavors. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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I was so excited to take my two young kids out for ice cream, but unfortunately, we left with nothing but two very upset kids. I couldn't get a single staff member to help us. We were standing at the front waiting to be served, and the staff kept skipping over us to help people who came in behind us. At one point, a staff member even asked if I was with the group in front of me, and I told her no. Instead of helping us, she continued serving the group behind me. Then, when another staff member finished helping the people in front of us, she ALSO skipped right over us and started helping the SECOND group behind us. At this point, we had been standing there for several minutes. I was practically at the register with no ice cream, wondering what on earth I had to do to get someone to acknowledge us. My two kids were waiting patiently for their ice cream. Eventually, I had to walk out with both of my kids crying because the entire situation was just ridiculous. What made it even more frustrating was that, on our way out, I could see that a staff member noticed us leaving empty-handed and still said absolutely nothing. I genuinely don't understand what happened or why we were repeatedly overlooked, but it was such a disappointing experience. All I wanted to do was take my kids out for a little treat, and instead, we left feeling completely ignored. read more

Best ice cream shop I've ever been to!!! Huge selection; plenty of flavors I've never seen at a grocery store, like Popcorn Brittle, Brambleberry Crisp, and Pink Bubble Gum. Got mine in a waffle bowl and it did not disappoint. Friendly, helpful staff, and a nice atmosphere in a great area. read more

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Jeni's is my favorite place for cold & creamy sweetness! With only two young ladies working this Sunday, service was slower than usual but their friendliness made up the difference! If you're not in a hurry go check out a few of their new flavors like their Bridgerton Queen Charlotte (an almond buttercream with raspberry-rose jam and honey creation) or one of my classic favorites - the Goat Cheese & Cherries (think cherry cheesecake but with a twist)! Both are sooo yummy! I noticed they've added more outdoor seating, which some were taking advantage of, even on this chilly but pleasant day! Enjoy! read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

GET THE WAFFLE BOWL, not the waffles cone. I wish I had a pic of the mess my husband had as he tried to eat his cone faster than the ice cream could melt! Tonight the line wasn't too long when we got to Jeni's, only 3 couples in front of us until we got to the door. It still took almost 30 minutes to leave with the frozen delight that we came for. By the time we were leaving the park, the line was at least 10 deep waiting outside that door. It's Monday night, I can't even begin to imagine a Sunday afternoon. Jeni's touts its molecular makeup. How the milk proteins build something which causes something to do something else. Cool. But what I care about - how does it taste? Absolutely amazing! Creamy, flavor forward, absolutely decadent. It is as perfect as ice cream gets. I ordered tonight's special - the goose tracks bowl. 1/2 scoop each of goose tracks, honey vanilla and double dough all snug together in a waffle bowl. All three flavors were keepers but the vanilla (vanilla? Really?) was by far my fave. Try it yourself....just wear comfy shoes. read more

Jeni's Splendid Ice Creams - Ice cream in Buttercrisp Waffle Cones - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Very tasty and rich chocolate ice cream. However the wait was very long. Friendly staff

The ice cream here is awesome--like, actually worth writing home about. Sadly, the service feels like it was designed by people who think customer care is an optional DLC. Hygiene? Let's just say one server casually strolled in from the great outdoors and went straight to scooping, as if soap and water were mythical creatures from folklore. Gloves? Ha! You sweet summer child. Meanwhile, the staff seems far more invested in their own soap opera than in, you know, scooping consistently. Quantity is like playing the lottery--you either win big or leave wondering if you got served by the diet police. In short: come for the ice cream, stay for the immune system challenge. This place is the definition of 'meh. Come on now - do better! read more

Ice cream is yummy, they always have a great variety of flavors (my favorite is the darkest chocolate). The service is good at this location, Ive been to one in NC where the staff was a bit ghetto but here its very welcoming and clean environment and friendly staff. read more

Wonderful location near locations serving wine, food and dessert. There is some seating inside but most are outside and at the adjacent small outdoor park. All the flavors I've tasted have been really tasty and creamy. One of their unique flavors is Sweet Cream Biscuits and Peach Jam and you can actually taste the biscuits. Will continue to try as many flavors as I can. read more

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Fabulous fresh ice cream with fun flavors. I had coffee with cream and powdered jelly donut in a cup. My husband tried the fluffernutter pie and butter cake. All were yummy! Lots of choices and samples. Homemade waffle cone too! Wish we had one in our town. read more

Jeni's Splendid Ice Creams - Two scoops in Buttercrisp Waffle Cones - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Great location with lots of restaurants near by and plenty of parking with two garages near by or street parking. (Parking is free). The have outside tables and in a park like setting that attracts families with small children. Always seems to be a long wait for ice cream and upon each visit they seem to be out of something. This recent visit, they were only taking credit, said their waffle machine was broken, and couldn't print receipts. I think given the crowd and only 3 employees working they probably didn't have the time or energy to make waffle cones or refill the register with receipt. Bummer as I missed getting my reward points. Will stick to the factory Jeni's for future visits. read more

Jeni's Splendid Ice Creams - Front store - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Jeni's is the best ice cream I've ever had, truly. Is it cheaper to find their pints on sale at Publix, Kroger, or Target? Sure. BUT sometimes it's just a fun treat to go sample a bunch of the seasonal flavors and get a waffle cone or mix of flavors. Their staff members are typically super kind and informative. This location is cute, clean, and bright. Close to the interstate too, if you're commuting and just need a sweet treat at the end of a long day! I love that there is a fun outdoor area next to this shop if you want to enjoy nice weather as well. read more

Jeni's Splendid Ice Creams - Kids scoop & a trio. Trio: lavender, darkest chocolate, and salty caramel. - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

We get Jenis s ice cream all the time and love their variety of flavors! The service is always fabulous, the store is always clean and well air-conditioned. We will continue to buy from jenis. read more

Jeni's any location is fine by me. This is a small stand alone but the same friendly servers offering samples and serving up great ice cream. Perfect conclusion for an evening out, it's situated on a nice green space area. Enjoy! read more

Jeni's Splendid Ice Creams - What can you say? Picture says it all.... YUM - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Visited August 05, 2023. Any time my family is in Franklin, we just have to swing by and grab a bite to fulfill our sweet tooth craving. Of all the Jeni's locations, this is my favorite. There's ample outdoor seating, street parking and a parking garage behind the adjacent building (navigate behind North Italia to find it). Jeni's is located right on the lawn, you cannot miss it! Inside is small with limited seating and a restroom in the back. They have a wide selection to choose from and pints to take home! My favorite has to be the 'High Five candy bar' - chocolate bits, salty, crunchy from the pretzels, and caramel swirls within. They're also have few limited dairy free options for vegans. Service here is hit and miss. The male staff seems nicer. I've had two encounters with the female staff where they just stared, didn't greet my family at all, and went straight into 'you know what you want?' However that doesn't bother me as much as not having a receipt. The many times I've visited the charges always change even though we get the same thing. After being rung up, my husband had a single scoop on a cake cone once versus full double so I mentioned the change but it was still the same price according the the cashier. That was a little frustrating because he was confused and seemed to spit out that answer so we can move along. Other than the receipt thing I have no real complaints! Since the pandemic has passed they allow samples now so I'm sure everyone can find exactly what you want! read more

Unique flavors like butter cake, salted peanut butter caramel and the most delectable waffle cones I've ever tasted (made on spot I might add) there is a large play area and sitting area outside which is perfect for kids and a little people watching. read more

Jeni's always delivers & this location is so adorable with friendly staff ready to help you find the best choice for you! I love the newer tahini oat chocolate cookies flavor and highly recommend! Cutest vibes with how they designed this spot & even cuter items for sale! read more

Jeni's Splendid Ice Creams - New flavors - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Always a delight to get some Jenis! Their ice cream is a bit pricey but it's delicious. Some of the best I've ever had. This spot is brand new it seems and is the cutest little thing. People are nice and service is happy as always. Will probably make this our regular for ice cream. read more

Jeni's Splendid Ice Creams - Wildberry Lavender - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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This place is absolutely a cute place for a delicious ice cream. This is local brand and there ice cream is one of the best I have tasted lately. They do have different kind of flavors compared to other franchises. They do make fresh waffles cup and cones on site then and there. You can smell delicious waffle as soon as you enter. I am not a chocolate fan so I always try different flavors. We took gooey butter ice cream and almond brittle icecream and loved it. There service is quick and fast too. They provide you nice samples so you can taste and choose what you like so you won't get disappointed after you buy it. My fav is Gooey butter icecream and I would definitely recommend it. Gooey butter cake- 5/5 Almond brittle - 4/5 Vanilla bean - 4/5 read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Jeni's is always the favorite ice cream place in town for is to go. I'm loving that they keep expanding their footprint and making it easier to spread the best ice cream around! This particular store is small, modern, and very nice on the inside. A lot of seating right outdoors in a fun up-and-coming area. Employees were nice as always at Jeni's locations. The ice cream: I got Banana Brûlée, Blackout chocolate cake, and Ooey Gooey butter cake. Not a very colorful set of ice cream, but the taste would knock anyones socks off. The blackout chocolate is exactly how it sounds... deep dark chocolate with a bitterness to it. The gooey butter cake is always my favorite and is buttery, sweet, and delicious. The banana brûlée is like a bananas foster dessert! Overall, I love coming to new ice cream places, and I know Jeni's never disappoints. Give it a go! read more

Jeni's Splendid Ice Creams - Blackout Chocolate Cake, Banana Brûlée, and Ooey Gooey Butter Cake - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Wow, this ice cream is the business! My family and I were in the area and decided to indulge our sweet tooth. Originally, I wasn't going to get anything, just share some with my wife. But just the smell of ice cream and fresh cones in air was enough for me to order my own. They have both cones and cups. I ordered the Brown Butter Almond Brittle and my wife got the salty caramel and Texas sheet ice cream in a cone. I will say my ice cream had the better flavor, but that chocolate sheet cake ice cream was rich, creamy and delicious. Would you believe is dairy free?! Buttercream ice cream with brown butter almond candy intermixed?! This ice cream was decedent a very addictive. Thankfully, I only ordered one scoop! The Jeni's menu is truly unique with flavors like goat cheese red cherry and lemon blueberry parfait, to name a few. Definitely,worth a try if you're looking for a fresh take on an old favorite. read more

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Amazing ice cream! Great service. Nice location with space to sit outside. And amazing ice cream! If you're in the mood for ice cream Jeni's is the place to go. Their flavors rotate, but everything I've tried (more than a few!) is very good. Why are you still reading?! Go get ice cream at Jeni's! Oh, and I would add a photo but my (delicious!) ice cream is always gone before I think to take a picture. read more

We had the best service from Richie! WOW ice cream is great but it was his service and help getting us signed up on the app that made the biggest impact! He should be greatly recognized for his customer service! read more

My wife and I strolled over after dinner at Neighbors. We've been to Jenni's before at a different location. We each ordered a scoop of ice cream. I got mine in a bowl, and my wife got hers in a cone bowl. The ice cream itself was great but for $16 you'd expect more than a half a scoop of ice cream in each bowl. Not sure if it was the server or the new norm, but will not return to this location. read more

Delightfully decadent! Will have some every time but a bit too heavy and rich for me. read more

Kids and husband came after another enjoyable dessert run after dinner. Husband got the pineapple upside down cake ice cream which he recommends. My daughter and son shared wild berry lavender, buckeye frenzy, and also the pineapple ice cream. It made them super happy. No line when we came on Saturday around 6 pm, but then a whole bunch of people came after. Bathrooms are clean! I highly recommend this location we come to when we are in Brentwood. read more

Went to Jeni's on Saturday, January 16th, 2021 around 9 pm. Even for a chili winter evening, if you're craving for sweet dessert, Jeni's is the place to go. Located in a very convenient center of McEwen Northside neighborhood, you can't miss it. Due to COVID, there's no ice cream sampling unfortunately. Jeni's ice cream flavors are quite unique compared to other ice cream places. Perhaps go to Tiff's Treats next door to get some cookies to complement your Jeni's ice cream scoop. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Ooey gooey butter cake is the best ice cream I ever had. Almond butter brittle is good too.

Vegan options are always a win. The waffle cone aroma smacks you in the face when you walk in. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Best ice cream period! Don't know what they put in their waffle mix but it is amazing.

Came here ice cream. The servers behind the counter were not personable at all making the experience less pleasant. Ice cream was good but employees really make the difference in the restaurant industry. read more

The Ice cream is absolutely amazing and the staff is just so wonderful!!!!! I'm here all the time and every-time I'm here its always up to par. The best Jenis location!!! read more

Amazing area and amazing ice cream! Smells heavenly inside, so we knew the ice cream was going to be great. Highly recommend the Gooey Butter Cake! My sister got the Salted Peanut Butter with Chocolate Flecks, and really enjoyed hers too. read more

Jeni's Splendid Ice Creams - Outside - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Ice Cream was great, service was fine BUT I have to say this new way of paying, server puts it in your face, and big and bold is a TIP. You feel obligated to give a tip to a person who is just doing their job, probably at $20.00/ hour. Prices are so much higher than a year ago!! read more

This was a cute location but the inside is closed for seating currently. We got there last night and had to eat in our cars because it was raining. We'll return some other time when there is better weather. I got a small bowl of their wild berry lavender ice cream. It was so good especially if you're a fan of lavender anything. It was sweet but slightly tart from the wild berries. Was also surprised it came with a waffle wedge. What a nice touch and a crispy treat. Can't wait to come again soon to try other flavors. read more

Jeni's Splendid Ice Creams - a bowl of ice cream with a waffle cone sticking out of it - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Their ice cream is absolutely phenomenal. So good, and reasonably priced. So why the horrible review? Have you ever been to a restaurant where you're made to feel not as a welcomed guest, but as a pariah? That is the reason for this review. I don't know that I'll be back. First, their indoor dining room is still closed "due to Covid" (they may be the only food establishment in the entire county that still has the dining room closed) Four of us went in and bought four ice cream cones for $25. Since the indoor area was still closed we went outside to sit at one of the 7 or so outdoor tables that were there. None of them were occupied save for one being used for a job interview. Each table had 3 chairs each and as I mentioned there were four of us. So I said "I'll grab a chair." Immediately the employee at the adjacent table conducting the interview interjected. "Ummmmm we prefer you leave the chairs alone as they're extremely heavy." This quote does not accurately reflect her tone of voice, but clearly we were the worst part of her entire day. I smiled and said "I promise I will put it back." I grabbed the chair and carried it (easily with one arm) to our table. The employee rolled her eyes and said to the the job-seeker "I'm so sorry, I completely lost my train of thought." Myself and everyone I was with just looked at each other and couldn't believe that actually just happened. It's not even so much about their preference (albeit ridiculous) that all chairs remain with their associated tables, but simply the way we're were treated and scolded like misbehaving children. Bad form Jenni's. ps. I moved your chair back so no harm done. read more

First: I love the ice cream at all Jeni's locations. It's amazing! However, we had an awful experience at this one due to their covid restrictions and the way the employees "enforce" them. We brought friends from out of town there last night (who were so excited to try it), and Jeni's is not allowing for indoor seating. We had a 3 month old baby with our group and it was freezing cold and drizzling rain outside. Since there was no one else in the restaurant except the employees and our group we hoped they would let stand in the corner and eat our ice cream indoors. NOPE. The employee rudely told us we had to leave and sit outside. My friend kindly asked if we could stay until we finished our ice cream (and pointed out her newborn baby). The employee said no still and kicked us out pointing out they had an outdoor table we could use. You couldn't even sit outside despite the cold weather because everything was covered in rain. I understand that they have to "enforce" the corporate policy, but the employee could do so in a friendlier way. It's ridiculous that on a night like that we couldn't stay for another few minutes. There's no need to be rude. Just be aware that if you go here right now, you're signing up to be kicked out as soon as you get your ice cream. There are also no samples. And the employees treat you more like they are moving you through an assembly line then the typical "fun and friendly" Jeni's experience. read more

Amazing ice cream , modern and clean shop and easy parking. There is a small grassy area outside to sit when weather permits. Wonderful location. read more