Confused about all these negative reviews. Maybe there was a little span of time during the pandemic where the shop was not functioning at its best, but now, it's great. The store itself is SO cute and aesthetic on the inside. You barely have to interact with the workers to make your froyo happen. You get to choose which size cup (choose wisely because you pay based on weight) to fill up. They have a bunch of froyo flavors, my favorite being cake batter. Put as much as you want in and move over to the topping dispensers. I'm a big fan of the chocolate rocks, non pareils, and m&ms. My only qualm here is that sometimes you dispense the candy and just get powder, but you can get around this by turning it until the candy comes out properly. Next, go to the self topping bar, where I recommend cookie dough, any fruit, chocolate chips, etc. (Avoid gummies, they get really really hard). Top with hot fudge and whipped cream (no need to go light on that one since it weighs almost nothing!), and then pop it on the scale to get weighed. I used a small cup, packed it with froyo, toppings, and whipped cream, it came out to 6.8oz, and it was just over $5. I really don't think that's a bad deal at all!! I'm a big fan of sweet ceces, and the fact that this one is in downtown Franklin (great place to walk around) is awesome. read more

Sweet CeCe’s - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

Went on my prom night(already stressed), more than excited for my dessert . turns out this place is ass ice cream cup in hand, ready to get my sweet treat, i pull down the lever and ice cream shoots all over me and my $500 dress. just so you know ice cream doesn't come out of satin with just water, believe me i tried. As I walk over to my date in tears the employees proceeded to simply just watched as my date had to clean everything up. not a simple "do you need help?" "i'm so sorry!" "what happened"? so we left. no shit a ice cream machine isn't supposed to do that, the ice cream was kind of bubbly and separated like it's expired. I won't be returning again, except to give them the bill for my dry cleaning and if they can't get it out they'll be paying for my dress in full as well as the dry cleaning. way to ruin my night sweet ceces negative stars, place is ass read more

Cool little spot with lots of flavors available, even a dairy free option. I wasn't too blown away by the value, but it was a nice escape from the heat of the day. My main negative with this place would be the staff. They were on their phones the whole time until we were standing in front of the register and weren't very friendly. I don't think I'll be returning. read more

Sweet CeCe’s - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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Was excited to try this Sweet CeCe's since all the shops near us have closed. Absolutely disappointed! The staff could have cared less that we were there. Totally ignored us. We had to ask if they would give us a sample. They were too busy on their phones or chatting up a buddy who came by to visit (no purchase). The floor was so sticky it almost pulled our shoes off. Flavors were very limited and prices too high. Never again. read more

I had been craving frozen yogurt for 1.5 years, and Sweet Cece's did not disappoint. Was it glamorous in there? No, absolutely not. But it embodied the nostalgic frozen yogurt shop of yesteryear, and for that, I wouldn't change a thing. read more

A really cute self-serve ice cream shop! Loved the decor and the take-home candy section. They had delicious flavors like Cake Batter and NY Cheesecake, but also had a great selection of sorbets - Green Apple, European Tart, and Strawberry Lemonade. Perfect for dairy free people. The place was very clean, aside from the men's bathroom specifically. The toilet has definitely seen better days and there was no soap for you to wash your hands. read more

Serves a variety of soft serve ice cream and sorbets. Reasonable prices and friendly staff. Candy shop ambiance. Highly recommend for a refreshing respite from the heat. read more

Sweet CeCe’s - Candy toppings bar - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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I didn't realize the reviews for this spot were so low, wow! I didn't check Yelp before coming here, just stopped by as my friend and I were walking around downtown Franklin after dinner. We came in and initially were going to get ice cream, but then we saw the cookies so we got some and shared them: salted caramel (my favorite), peanut butter, and smore's. The smore's sign said smore's and magic cookie bar or something to that extent and when we asked what the magic cookie bar was, we were told it's just smore's. Alright then, really confusing sign OR we were told incorrectly. Cookies were soft and chewy, a bit too sweet. If I only got the salted caramel, I might've given it 4 stars, but the other ones dragged it down a bit. The person helping us was also pretty rude and made fun of my friend for not knowing what tap to pay was. That was entirely unnecessary and pretty mean, as the person helping us said my friend is not old enough to not know about new tech. While I agree, customer service does not work that way. Shop shouldn't be run by teenagers, or at least the people working here should be trained on how to speak to customers. Yikes. read more

Came here originally many years ago and the yogurt was fabulous! Need to correctly state that since the owner wants to argue semantics of my previous review. However, today upon entering was hit was a thick overwhelming mold smell. Couldn't stay due to breathing and certainly wasn't buying anything. Mold spores get into anything that is not airtight. Serious mold remediation is needed! read more

Love, love, love this place - excellent flavor choices. My daughter and I love it! Great toppings. Decor is adorable always really nice young people working there. I wish they had carob chips as a topping, but that's hard to find these days. read more

LOVE this place. The new owners have really turned things around. Will definitely be coming back often!

Franklin is the type of deliberately old-fashioned town where you wonder whether you're in Mayberry, Stepford, or Main Street U.S.A. in Disneyland. And what would a hamlet like this be without an old-timey ice cream parlor? A place where you can take your longtime girlfriend and start hemming and hawing over whether you plan to give her the discount engagement ring hidden in the whipped cream of her strawberry sundae. Well, Jamie W. and I were not preparing for a monumental decision like that. We were just two men in need of something sweet after the hot chicken we had at Bolton's Spicy Chicken & Fish in East Nashville. As we entered Sweet CeCe's, the staff couldn't help themselves but cheerily greet us like relatives coming to Sunday supper after church. They offer ice cream, of course, but we were drawn to the froyo spigots (photo: http://bit.ly/2IpvmKG). Now this was clearly not a wacko West Coast operation with bizarre flavors like rosemary pomegranate or celery root mocha. Nope, it was chocolate, vanilla, and strawberry with cupcake batter the furthest stretch on the flavor spectrum. We both went with strawberry since there was no sugar added. There were three choices in regard to the vehicle for the froyo. You can grab a waffle cone and go to town for a flat $3.99 or a large container called the Sweetest Cup and pay as you weigh. We went for the smaller Sweet Cup for the flat $3.99. Jamie went naked with his (photo: http://bit.ly/2yEz2Zp), but I had them put blueberries and strawberries on top for the full fruital effect (photo: http://bit.ly/2yEv7vC). Just hit the spot on an early summer evening. Yep, it was Mayberry, and we're waiting for Andy and Barney to stop by. FROYO - 4 stars...refreshing, creamy and not overly sweet AMBIANCE - 4 stars...small town state-of-the-art SERVICE - 4 stars...hey y'all! TOTAL - 4 stars...Franklin froyo waitin' for y'all read more

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Second time I've come before closing with my whole family and there are teenagers hanging out inside talking and the door is locked. They all just stare at me while I try to open the door. Both times they told me they closed early. If you are open til 9 then stay open til 9 otherwise say "may close early". What a waste of a drive. Today they close at 9 and we arrived at 8:33. read more

I was really surprised at how underwhelming Sweet CeCe's was. The ice cream flavors were very basic and many of the frozen yogurt options were out of service when we stopped in. The restaurant was also very untidy, which was pretty surprising since we were the only customers. read more

Sweet CeCe’s - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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For four dollars a scoop- literally the smallest scoop of ice cream I have ever seen in my life. read more

Sweet CeCe’s - That's a scoop- I ate the second scoop prior to taking picture-maybe a tablespoon....unbelievable rip off. - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

This was my first time coming in and it will definitely be my last. I was the only customer and even with 3 employees behind the counter no one acknowledged me at all. The teenagers were so busy talking amongst themselves they were irritated when I asked if they had any sample cups to test a flavor. One of them said no. Alright, that's inconvenient but no big deal. Problem was there were only THREE flavors available. Everything else was out. Irritated again, the same one teen just said "No we're out". Not even a plain chocolate? The whole place felt dark, empty, and awkward. To the owner, those teenagers will run your business into the ground. read more

This place is such a joke. We live locally. The first time I tried going in 20 minutes before closing, the (very rude) young girl closing up told me they can't serve me. And today I go for froyo, online it says they open at 1. Well it's 2:15 and no one is in the shop. I call, no answer. Don't go out of your way for this place. So disappointed! read more

This is the second time I've come here. The place feels dirty, and all the machines are out. The customer service is terrible!! So unprofessional. The kids behind the counter are in deep conversation, and eating ice cream while waiting on us. There's another kid wearing Kroger uniform behind the counter. Not sure if he's working here or hanging out? I won't be back. I've been to the other location in Cool Springs and it was totally fine and the owner was super friendly. read more

I'm not quite sure what's happened here. It's not the same quality, it smells, it's dirty and the staff could not care less. Sad. And it appears by all the one star ratings, I'm not alone. read more

Used to be a favorite of mine. They have definitely raised the prices. The customer service is awful & I found the people that worked there to be rude & the place was a mess. I will not be going back. read more

My husband one in there today and he said it was a terrible experience. He came out of the door going man that place is filthy and a lady on the street goes oh my God I was in there and we had to turn around and walk out too. The guy working in there could care less about interacting with people in a positive way. Seem like he was miserable to be there. There was only about four flavors. Never going back. Rarely have I seen a place that poorly run. read more

We went on a Thursday evening, they had two flavors of soft serve, every other flavor was out or out of service, I thought "no biggie- I'll get regular ice cream", they had two flavors to choose from for that too!! I ended up with a cone because they couldn't make a milk shake that night either... the cone was stale. Amazing location, cute store, but not great execution. Hoping they can pull it together because this place could be awesome. We went to Kilwins the next night- which was amazing. read more

I took my grandchildren here for a treat. More than half the yogurt machines were empty. They had two flavors, neither of which were appealing. My grandson ordered a shake. He was told they were out if milk. Seriously? So he ordered a root beer float. Nope. Out of root beer. My grandson got a scoop of ice cream and my granddaughter and I got nothing. My daughter went across the street to Starbucks. I don't know how this place stays in business. I've been here before and it was disappointing. The only reason we came here is because the shop next door was closed. read more

Skip it and go to Kilwin's or Baskin Robins. What in the world has happened here??? This place has declined so precipitously it's shocking. What used to be a fun family visit and a regular stop for us is no more. They never have a full offering of flavors, and of the half-dozen they do offer, one or two are usually empty every time we visit. (This past visit they didn't even have any Reese's PB cups, and it wasn't b/c they ran out, they didn't even have them!) The place is no longer bright and cheery but is instead dull and dreary, with overflowing garbage cans and dirty floors and windows. Overall, a real disappointment and with two other options in downtown Franklin in Kilwin's and Baskin Robins, you're better off there. read more

We love this place! Go here often! They also have sugar free options and we appreciate that.

Such a disappointment. As soon as we walked in the door we were hit with a strong odor of urine and/or sewage. We tried coming in several times over the last 6 months and it still smells awful. read more

Went to sweet cece's tonight with super low expectations based on the reviews right when i walked through the door I was greeted by the smell of "sweet sewage" and the sound of crickets as the kids behind the counter were busy on their laptops that's okay with me BUT to my demise every flavor except for peanut butter and some rando raspberry sorbet were out I get to the toppings with the hopes of getting my beloved cookie dough pieces and brownie bites... all out & we're 2 hours before closing. I'm sad because I love frozen yogurt but don't think I can come here again :/ read more

The workers were extremely rude. To name a few issues, talking to each other and on their phone ignoring us while we were waiting in line to order. Then, messing up one of our milkshakes and laughing about it to each other instead of fixing it. One of the worst costumer experiences I've ever had. Will not be going back. read more

You guys, it's finally happened! I've found the best froyo ever! We sampled a few flavors but the peach was amazing! The froyo was so creamy and flavorful...I couldn't stop eating it and almost licked the cup. Lots of topping options and the cereal display made me want to lay under it with my mouth wide open and turn all of the knobs. read more

Sweet CeCe’s - Peach yogurt! - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

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I was in this establishment on Friday November 27 and in case anyone forgot... we're in the midst of a global pandemic. The store requires masks, which I appreciate. However, the very ignorant, self-centered, callous employee with a bad attitude was not wearing a mask. When asked by another guest to put one on, she very reluctantly put one on just to rip it off a few moments later when they exited the store. I just find that highly unprofessional and quite frankly don't even really feel comfortable going back. I did not appreciate the attitude nor did I appreciate the pure selfishness and carelessness of the employees of this place. So all that to say if you are immunocompromised, or at high risk for COVID-19 this is not a covid friendly place to dine. Luckily, there are other ice cream places nearby that are more covid friendly. read more

We used to love going here when we visited family. We had gone to dinner in downtown and we're looking forward to having some sweet cece's. When we walked in the two young ladies working were on there phones and dancing around with other teenagers that were hanging out. NONE on the machines were working and only showed 4 flavors to begin with. We had to interrupt the young ladies, on their phones again, to ask them what was going on. They said they all worked but would pop. So we tried that and it blew Ice cream all over us. On top of all this the restrooms were nasty! I am so very disappointed. What once was a highlight of our visits turned into a real bust. read more

It's Friday evening and we visit Franklin's Sweet CeCe's. First of all, It's disappointing to see how few flavors there are. I give one star since one of the three young employees were kind enough to help me with getting Heath candy instead of the Butterfinger I accidentally chose. The chocolate candy flavors were not labeled. What's happening here? This is the second time that our group noticed a serious decline in the quality, service, and environment and no one seems to care. Check out our photo. As we left, we looked back to notice one of the three employees sitting with her legs crossed and shoes on the countertop - really? Gross! Needless to say, we won't be back but we hope the health inspectors will! read more

Sweet CeCe’s - Ice Cream & Frozen Yogurt Near Me - Franklin, Tennessee

The place is very dirty and smell too bad, the tables and floor sticky, I didn't have a good experience

Normally I love Sweet CeCe's but the worker at this location today made it a bad experience. First of all they only had 6 flavor options, several of which were out. I asked her if the cheesecake flavor was gluten free and she just said "I don't know" and didn't check. Then I asked her if they had whipped cream and she again said (without checking) "I don't think so". Then when we were checking out she asked if I was pregnant. I might carry a little extra weight around... but I don't look pregnant... regardless she should know better than to ask anyone that. I sat and ate my vanilla flavor ice cream without whipped cream sadly after basically being called fat... I wish I was making this up but I'm not. I don't think I'll be back to this Sweet CeCe's location. read more

GET THE FLAT RATE CUP OR CONE!!! Don't make my mistake. I got the weigh cup thinking I'd save a couple quarters but NOPE - I paid over $5 for what would've totally fit in the flat rate cup or cone! Flavors and toppings are ok but for $5 you could get some AWESOME ice cream at Jeni's, Kilwin's, Whit's or even Culver's. Was not thrilled. read more

Website said OPEN. Drove 30 mins and got there and doors closed and lights out. Posting on door said hours were open. No "temporary closing ". read more

I have lived in Franklin 2 yrs - prior to moving here this place was pretty clean and they had things clearly marked . This past Saturday we went in here for dine fro yo - the place smells like it has MOLD - it's so over powering and awful we decided to get our stuff and sit outside - we paid fir 3 smalls and commenced to get our goodies - they had 5 flavors only 3 marked - when we got to toppings most were not marked - when we got to the fruit etc there were flys and fruit fly landing in everything - it was totally gross -I asked the girl to rec to the company to lid all those items and she said 'yeah' and we left - not going back - the moldy smell cannot be healthy and the quality is filthy if bugs are landing on it - Gross - CORPORATE?? management omg y'all need to do something imma ready to call the health dept on y'all read more

I love frozen yogurt. Or at least I THOUGHT that I liked frozen yogurt but after tasting Sweet CeCe's frozen yogurt, I think that I'm just addicted to the more TART frozen yogurt flavors. I'm from Southern California where self serve frozen yogurt places are a dime a dozen so I was curious about this place. Upon walking in, the first time I noticed was that you have to ask for samples. That was a little weird since I'm used to being able to sample everything yourself. After tasting a few, I settled on a combination of Cheesecake Bliss and Praline Praise. I got my usual toppings of fresh fruit, graham cracker crumbs and some sour worms. The toppings were just fine but I was a little turned off by my frozen yogurt. It was super creamy and sweet and tasted a lot like ice cream. If that is what you're looking for that Sweet CeCe is the perfect place for you. However, I'm just used to eating frozen yogurt that's a little less creamy and a lot more tart. I also noticed that it was a bit more pricey than I would like. But still a tasty treat for the summer. 3/5 read more

I really don't get the yogurt craze. I think yogurt is boring. What's more, I always screw up the topping and yogurt combination and end up with a flavor blend that just plain sucks. Seemed like a good idea at the time but now I'm stuck with a bowl full of nasty. That's not really CeCe's fault, but given the Baskin Robbins and Ben and Jerry's down the street, I don't see the do it yourself benefit. At B&J, they've already determined that the flavors work. And I can taste them before I buy. And -- when i go to B&J, I know exactly how much I will overpay for a scoop of ice cream before I commit. What are you supposed to do at the yogurt place if you get to the end of the line with a $12 bowl of rasberry lime yogurt with marshmallows and captain crunch? Nobody else is gonna want to share that. All that said, I suppose Sweet CeCe's does a decent job executing the concept and judging by the crowds I'm in the minority. read more

Stopped in to cool off while walking around downtown Franklin. Excellent selection of frozen yogurt flavors and toppings. Loved their pricing structure. You could either get a large cup which is weighed, or a regular cup at a moderately set price. Perfect. For once I didn't feel like I was spending a fortune on a sweet treat. Cute atmosphere with lots of indoor and outdoor seating. Had a good ice cream selection as well. read more