Amazing ice cream and bring home options. My wife and I…read morelove the ever changing flavors and fresh waffle cones. The workers are always so nice and friendly, and the overall store environment is really clean.

I was so excited to take my two young kids out for ice cream, but unfortunately, we left with…read morenothing but two very upset kids. I couldn't get a single staff member to help us. We were standing at the front waiting to be served, and the staff kept skipping over us to help people who came in behind us. At one point, a staff member even asked if I was with the group in front of me, and I told her no. Instead of helping us, she continued serving the group behind me. Then, when another staff member finished helping the people in front of us, she ALSO skipped right over us and started helping the SECOND group behind us. At this point, we had been standing there for several minutes. I was practically at the register with no ice cream, wondering what on earth I had to do to get someone to acknowledge us. My two kids were waiting patiently for their ice cream. Eventually, I had to walk out with both of my kids crying because the entire situation was just ridiculous. What made it even more frustrating was that, on our way out, I could see that a staff member noticed us leaving empty-handed and still said absolutely nothing. I genuinely don't understand what happened or why we were repeatedly overlooked, but it was such a disappointing experience. All I wanted to do was take my kids out for a little treat, and instead, we left feeling completely ignored.

What a great shop... The wonderful aroma brought us in.... They were making Candy apples, homemade…read morepeanut butter cups.... & Fudge... I'm not sure they didn't have everything.... Friendly staff too... I bought peanut clusters & coconuts crisp....

We visited this Kilwins with my daughter, who has celiac disease. We asked if staff could use a…read moreclean scoop and serve from a clean or unopened tub from the back to reduce gluten cross-contact. Staff told us they were not allowed to do that and could only serve from what was already in front. There was also a posted Kilwins "Handling Allergen Requests" notice stating that stores should not open a fresh tub, use separate scoops, or implement special handling procedures for allergy requests. I understand no ice cream shop can guarantee allergen-free food. However, families with celiac disease should know this location would not take even basic cross-contact precautions such as a clean scoop or clean/unopened tub. Because of that, my daughter could not safely order. Very disappointing experience. In Response to owner : Hi Ashley, I appreciate your response, but this actually highlights the concern. Saying that using a clean scoop or an unopened tub "would not make a product safer" is very troubling for families with celiac disease. Those steps may not eliminate all risk in a shared environment, but they absolutely can reduce one obvious source of gluten cross-contact: shared scoops and front tubs that may have been touched by cones, cookies, brownies, or other gluten-containing items. We were not asking Kilwins to guarantee that anything was gluten-free or allergen-free. We understand there is still risk in a shared environment. We were asking for basic cross-contact precautions so we could make an informed decision. What is disappointing is that Kilwins' policy appears to remove that choice entirely by refusing to take any special handling steps, even when a family clearly understands the remaining risk. For a child with celiac disease, being told that the store will not even use a clean scoop or unopened tub is not "keeping customers safe" -- it means the customer is effectively excluded from being able to participate. I appreciate that your intent may be to avoid misleading people, but the better approach would be to say: "We cannot guarantee no cross-contact, but we can use a clean scoop and unopened tub upon request." Families with celiac disease deserve accurate information and reasonable precautions, not a blanket refusal.

Amazing!! I am a huge fan of paletas & aguas & this place delivers!! So damn good!!…read more Their coconut ice cream was a hit amongst our family. The coconut has huge flakes of coconut & the coffee was just as good as it was rich in all the good ways & super tasty! Our favorite agua was the "pepino y limón" ....refreshing & thirst quenching. *BONUS -- the shop was clean! The staff was very nice & welcoming. They gave us several samples & ALL flavors were great! ENJOY IT!!

We came here on a Sunday afternoon on a hot day. The parking lot was easy to park in and not that…read morecrowded, even though they share space with other businesses in the strip mall. The first thing we noticed when we walked in was the selection of popsicles, all premade and packaged in the glass case. Once you select your pop, you can have it dipped and/or toppings added for an additional cost. I had the coffee flavored one and it was nice and creamy. We ate inside at one of their few tables since it was so hot outside. The employees all took safety precautions and the price is very reasonable. The bathroom is also very clean.

The Boba was amazing and the workers were so sweet and engaging. They taught us about their boba…read moreprocess and the overall experience was great.

The staff here were helpful but not over the top, and the environment inside isn't anything…read morespecial--just a very plain space. You build your own bowl by filling out a paper sheet, but the final product is very basic. The ingredients are fine, but the flavors lack depth for what you pay. Having been to several other poke spots, this one just didn't compare well to those experiences. It works for a quick, simple meal, but it is not a standout.

I love the ice cream here and the kids that work there are so nice every time we come in. Sometimes…read morethere's a line but worth the wait. ALLERGEN FRIENDLY! They will clean scoop and even open a new tub of ice cream to be sure, which is so amazing not having to worry about cross contamination.

So yum!! Not one, but TWO gluten free dairy free flavors that were so delicious! Texture is…read moreperfect, taste is perfect, love the marketplace it's in too! Cool vibes, friendly staff, big fan!

Looking for a yummy frozen treat on a hot summer's day? Look no further! La Paleteria Ice Cream…read moreShop is here to satisfy your cravings! This little family owned Mexican frozen treat joint is located in a strip mall with ample parking just a few minutes south of Nashville. The staff is kind and the inside is very cutely decorated! There are TONS of vegan and dairy free options here as well! Spicy Mango Paleta- This was a vegan water based Mexican popsicle. It was made of raw mangoes and chill powder. It had a sweet flavor with just the right amount of kick. I loved having the option of getting a salty and savory desert here. This tasted incredible and I can't wait to get another one soon. The size was perfect for one serving. They even created a small paper boat for me to put the popsicle on so that if it started melting it wouldn't drip all over me. This is such a common problem that they have found a solution to! Much appreciated. Ferrero Rocher Ice Cream- I got one scoop which was actually probably equivalent to two or three. They are definitely generous with their servings. This was some yummy hazelnut creamy goodness. It was just the right amount of sweet and not too overpowering. I only spent about $6.00 for both items, which was a great value. I can't wait to come back and try more flavors of their yummy frozen treats. I definitely want to give their mangonada a try next time too. I highly recommend this business!

This place was a bit overwhelming when you walk in, but there is so much variety and so many…read morechoices. I only tried the Fresa con crema which was delicious. It comes with nuts, granola, and coconut flakes. The service was ok although it could have been friendlier. There was a foosball table for your entertainment. Would definitely come back to try some other things.

The location is exceptionally clean and the concoction that I had,a whitsy, i think it was called,…read morewhatever it is called it's absolutely amazing and my grandchildren loved the their treats as well we will definitely be returning soon I wish I had asked for the managers name it's clear that he's doing an excellent job

100% the last time I will be going here. I used to joke about it. After multiple disappointing…read morevisits I will go to Andy's.

Owner is very nice and I can tell the ice cream is really high quality. Would definitely visit…read moreagain!

The shop was clean and nicely decorated. However; I ordered the cookies and cream ice cream and it…read morereally lacked flavor. The cone I got was also VERY stale. Overall, I was disappointed, but I would be willing to come back and try a different flavor.

Service is quick and the custard is always delicious. I usually order the straw-Anna sundae.read more

I always and only get the kids size sundae with choc chip cookie dough topping. And it's always…read moregood. I liked the efficiency of this location's drive through! I was in and out in 5 minutes. Super friendly employees.

All the treats! Cookies, cakes, and giant shakes! . Great local, family owned shop. Super…read morefriendly folks with a great location and parking. Lots of seating to enjoy your treats inside or outside. My sundae was delicious and I tried a few flavors, banana pudding and cookie dough all fabulous.

BGT is a must visit when in Nashville, however you most likely will run into the locals (how you…read moreknow its good). They recently opened up a storefront and the welcoming atmosphere is what you can only dream about. Their dessert menu is endless with savory and sweet treats to die for. If you're not feeling the extravagant milkshakes then you can whet your beak with their icecreams (beyond creamy and delicious) or cookies. When the weather warms up, they have a dedicated green space behind their building that will be so much fun during the warm months. Their location is hidden, so I really hope that the word gets out quickly about this locally owned, business.