Fantastic Cheese Dogs and Chicken Sandwiches. Better than Caviar! The architecture and ambiance is quite impressive for a fast food place. Eating here is very pleasant. read more

Love the late night hours for munchies esp after a last showing by the theater. Staff was friendly and made sure we were able to order through the kiosk. The single shack stack felt a little dry though but the chicken stack HITS. read more

Shake Shack Forest Hills - Chicken Shack; Shack Stack; Cheese Fries - Burgers Near Me - Forest Hills, New York

On a Sunday evening, this location was peaceful and quiet. There was a digital kiosk, and only one other group stood in line to order. The food came out quickly, which I appreciated because I hadn't had a proper meal yet. The Chicken Shack was crispy, juicy, and really well seasoned. It might have been because I haven't had Shake Shack in a while, but this was the best Chicken Shack I've had. The sandwich had me satisfied. read more

Shake Shack Forest Hills - Chicken Shack-, Fries - Burgers Near Me - Forest Hills, New York

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Very disappointing experience. I came in around 12 PM and tried to order on my phone, but a new female employee (Asian and big immediately told me I couldn't sit inside until I ordered because I had an unopened bag from Martha's Bakery. I explained I wouldn't eat it and would take it outside, but she still wouldn't let me sit. I've eaten here regularly after work and never had this issue. When I said I'd leave, she sarcastically said, "Okay, bye!" A different employee was polite, but her attitude was extremely rude and unprofessional. As someone who works in hospitality, I expected much better. read more

Ate here when I received promo, spend $5 and receive a complimentary Smokestack. I arrived on a Saturday 12 ish. Placed my order and waited 5 minutes. Sat down and started eating the burger, tasted cool versus piping hot. The fries had a crispier exterior, browner crust and less fluffy interior than usual. I was so hungry so I continued eating the fries and slowly nibbled on the burger til I got to it's center - cold. It's not cold cuz of the slice of tomato and leaf of lettuce. That's when I decided to bring the burger to the pickup area with a complaint. The staff quickly corrected the situation and delivered a fresh burger. I burger was warmer. I've never had an issue with the way it cooks its burger at this location until now. I'll have to ask for a 'done' burger. read more

Shake Shack Forest Hills - Smokestack and fries - Burgers Near Me - Forest Hills, New York

Shake Shack is by far the best burger place ever, I've been to their restaurants a few times and their burgers are so high quality compared to other places. I love their crinkly cut fries as well. I had added cheese on mines. I highly recommend anyone check out this cool burger joint. read more

Shake shake burgers taste good. Service is sufficient. Clean establishment However. How do you make and present a burger like that It's falling apart. No care no professionalism Work on that It take a little time to make it properly. Instead of slamming something together and it falling apart for the customer..... read more

Shake Shack Forest Hills - Burgers Near Me - Forest Hills, New York

When we entered Shake Shack, this location is usually our favorite location we always go after our work shift to eat. This time we were greeted around 12:08am with such a nasty cold customer service by a bigger asian appearing female and a tall black male who told us we're not allowed to sit before we order. We usually never heard such policy but we tried to respectful about it, in which they told us we need to show them proof of an order before we sit in such disrespectful tone. I was shocked and extremely upset about my experience here. I never experienced such rude customer service from this location. Although we brought in a bag of outside food in which we were planning to put in my book bag they were extremely nasty and very rude. When we told them that we're not going to get food they told us "Ok then bye" in a disrespectful manner. I am deeply disappointed in the service and in anger. read more

so i ordered an avocado bacon burger and got no avocado in it.... was disappointed and didnt notice till after which i couldve just gotten a reg bacon cheeseburger at that point. I also got fries they were fresh. i got chicken nuggets but they werent well fried they were raw. The workers were nice however and place was clean. Food wasnt so good tbh. But the fries were rlly good read more

Shake Shack Forest Hills - Avocado Bacon Burger - Burgers Near Me - Forest Hills, New York

We picked up the food and when we got home the French Fries were not there. The hamburgers were so bad that we didn't finish them. The onion rings were horrible. We've had better food from McDonalds. This is the most disgusting food I've ever had, and we had burgers from McDonalds this week. read more

I just learned about the promo deals on their app so make sure to sign up. Can take advantage until the end date. Right now, there's a promo for Free smokeshack ($9) with $10 min. purchase. Spent more than that bec got another burger and fries, but still a good deal. The smokeshack had bacon and cherry peppers, which give a good kick. Their veggie burger had a soft patty (I thought would be dry but not), was ok esp with the toppings. There is also a mobile order deal for 2 shakes for price of 1. Some are housemade custard. The frozen hot cocoa looked ok but the maple snickerdoodle didn't look as advertised. I got my chocolate shake with malt but not much difference, just regular. Located on busy Austin Street. A lot of employees handing out orders. Was it the veggie burger but part of our order took a bit of time. Seating is in front or up on the 2nd fl. 3.5 stars read more

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Great food and very comfortable seating! Just what I was looking for when craving a quick burger read more

Shake Shack Forest Hills - shackburger, cheese fries, chocolate shake - Burgers Near Me - Forest Hills, New York

Awful, would not recommend. Asked to order for nurses week and was referred to the kiosk. Not able to order through the kiosk and asked the front cashier to help and she was like it's going to take me awhile to load up the system, didn't even try to help read more

I can safely say I've never been to a bad Shake Shack since I first began going to the franchise 8 years ago. It's one of the more pricier burger joints but it's definitely worth it's money in service, quality and overall vibe. I can always come around to any location and expect high shelf service and it's no exception over to where I went. Best Smashburgers in the game, nice tender chicken with the right amount of crisp, fries that could possibly beat out McDonald's in the taste test and nobody is touching the shakes because they own that department. It's just comforting that no matter which location you go to, the service is gonna be as consistent and precise, as well as the food being incredible. read more

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Burgers are great as usual but spicy fries are WAY too spicy - couldn't finish them. Service is also first rate - they were out of root beer and when my food was brought to me the waitress asked what I wanted instead. read more

Burgers always good and made correctly, all but one time when a patty was missing from the seasonal burger. But otherwise a solid location. Could be cleaner but they're a busy spot so understandable. Orders take about 10 minutes but that's expected from a shake shack. Down a star for cleanliness and stocking the concessions. read more

Terrible, delayed, rude customer service. I waited forever at the counter to order and was ignored for several minutes. Sandwich came with its contents visibly spilled all over the bag. Counter girl gave me attitude about fixing it. Extremely rude, crappy service. read more

I totally understand things happen with appliances, however, one of the hottest weeks thus far in NYC in the 90's having your AC not working & having workers still work seems unethical to me. Someone could pass out from heat exhaustion. The people don't need the burgers & fries that much. There was also limited ice. Wednesday just didn't seem like a good day for this business to be open. I hope the AC is working now, but I just can't believe Shake Shack let workers work in such conditions. Personally, I was getting food for a homeless gentleman who requested a hot dog, otherwise if it was for myself, I would've walked right out. read more

I decided to come to Shake Shack to take advantage of the free chicken sandwich with a $10 purchase that they have been doing on Sundays. This is not the first time I have had Shake Shack. Altogether, everything was good. I ordered through the app and was able to pick my food up without any issues. The hot dog was very good. I love the way it is split. The shack burger was very tasty, too. I enjoy this burger and have never had any issues with it, but I feel like it has gotten expensive for a little burger. The chicken sandwich was the weakest link in my opinion. It was good but didn't stand out from a traditional chicken sandwich that you would order from a fast food spot. I was hoping for a little more. I thought that it was a solid amount of food with the bonus chicken sandwich and altogether I was pleased with the meal. read more

I haven't been to shake shack in years but i decided to go for lunch and it was such a great choice. There was no line which was a plus however it still took a while for me to get my food. I didn't mind because i figured it would be fresh and it tasted like it was so that's WIN WIN! I ordered the single patty shack burger with cheese fries and it was delicious. My only complaint is that i wish the cheese sauce was hot! Also, the customer service wasn't the best. A male who seemed to be the manager was i guess filling up the cashiers, he was the only one in front but wasn't greeting anyone so you just stood there oddly and then when he finally asked do you want me to get someone to help you, i was a little confused because I figured someone should be in the front to help and most importantly TAKE ORDERS. Nonetheless, the food was good. read more

I haven't been to this location too frequently but I will say they are much more organized and clean and efficient earlier in the day. I scheduled my order for pickup to take to the beach and it all worked out very well. The chicken shacks and our fries were crispy and warm all the way to the beach and we didn't have to wait a long time. When we have dined in, best time is to go on the weekdays when it's not so busy. The employees are very helpful but I enjoy the self service ordering machines. read more

Shake Shack Forest Hills - Chicken Shack- - Burgers Near Me - Forest Hills, New York

Showed up to order at 9:45pm and was told an employee that the restaurant was closed. Sat in my car and watched them turn away at least 6 people in 10mins. Mean while there is at least 6 persons dining in. Signs show they close at 11pm. read more

Shake Shack Forest Hills - Burgers Near Me - Forest Hills, New York

There was a time whenever a Shake Shack opened in other parts of NYC, it would become an automatic celebration with lines for days come opening day. Given this was the second ever location in the borough, the hype train was coming in hot and has cooled down a bit after all of these years. Regardless, I think FoHi is the right place for one of New York's most celebrated burger chains. The location scouts for Shake Shack did their job well. This store is located in the heart of Austin Street and sticks out in the best way amongst its more antiquated neighbors. Ordering is done at the ground level with a nice second floor dining area with a slight view of the neighborhood. Parking is a drag, but that could said for any of the businesses on the street. The food is Shake Shack quality, which generally ranges from solid to very good. Most everything from their traditional shack burger to the newer options, gets a thumbs up. I give them a lot of credit for being so on top of their delivery / takeout game during the pandemic and keeping that momentum even to this day. Where I think they will often fall short is how often they mess orders up. I don't think I've walked away from this place without having some kind of dispute with the order. Normally, it's a cinch to order directly from their app, but I either end up having missing items or stuff that is made incorrectly. Sometimes there's a stale quality to the food when it's been sitting out for a while, which is bound to happen when they make things quick. The issue is that it's not always reflected on the app or obvious in person. Overall, they certainly not the cheapest option (#1) and the service really varies: when they're good, they're great. When they're not, I'm almost heading for the other direction. I will usually be less critical for other non-premium fast food joints out there, but I always have higher expectations for Shake Shack. _____________ (#1) A semi-oxymoron in Forest Hills. read more

Shake Shack was the first itch we scratched during the Covid-19 quarantine. Ordering using the Shake Shack app was easy, and so was pick-up. This Shack Shack has barricaded its entrance with a table that serves as a service counter for both in-person ordering and order pick-ups. Our burgers and fries needed some reheating (not unexpected of some pickup / delivery situations), but otherwise tasted great. read more

Shake Shack Forest Hills - Cheese Fries - Burgers Near Me - Forest Hills, New York

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To the management staff that passive aggressively handled my order for the night, treat customers with better respect. I placed an online mobile order +15 mins in advanced and maintained the same amount of patience when I had to wait another +15 mins to receive my order. I believe it was the runner for the orders going out that sent an employee to tell me that loitering was not allowed and me + my partner needed to leave. I showed them the mobile order and told them I was simply waiting for the kitchen to finish with the order. The embarrassment should have not been to the employee sent over; but the person that sent them. When I went to receive the order by name, the same runner began shouting the name and claimed they didn't know what that was. My mobile order came seconds later, and it was wrong anyways. read more

The food is great! The place is huge with lots of seating. The service is so kind and fast. Last time when I went with my family the workers were so good and playful towards the children. Great place to come with friends or family read more

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My wife and I order pretty regularly from here. We ordered last night and noticed that the food was cold and was clearly left at room temperature. We decided to still start eating as we were hungry but after a few bites we noticed that the beef was not cooked. Shake shack doesn't do medium rare so this was both cooked improperly and then stored at room temperature. We know the room temperature was caused by shake shack and not the delivery because (1) we saw on the app that the driver was waiting at shake shack for over at least 15 minutes (2) we live less than five minutes from shake shack (3) it was not freezing outside last night. My wife and I now have food poisoning. I think I've written one or two yelp reviews before the whole time I've had yelp but felt compelled to do so bc this was unreasonably unsafe. read more

Shake Shack Forest Hills - Burger - Burgers Near Me - Forest Hills, New York

After receiving a text that my food is ready, I still had to wait 10mins at the waiting area, my whole order was cold, the whip cream on the shake was melted, what's the point of adding whipped cream if you're going to let it sit there to melt ?? Ever since Covid hit, it looks like they can't handle big orders. I don't know what's going on in this establishment in forest hills. It wasn't like this before covid. Very unprofessional here, & I am a very patient person but I honestly wanted to lose it! It seems like to me, that the employees were only on top of the carried out orders, forget the paying customer that's in the restaurant trying to have a nice meal with their family. I wouldn't recommend this place if you have a big order. read more

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Lots of fun new things happening at Shake Shake. Their wine is in a can. They now offer a black truffle burger for under $10. OK, I haven't been here in a while. Friendly service as always. My anti-biotic burger is always top notch. Their upstairs seating is reopened. read more

Shake Shack Forest Hills - Menu - Burgers Near Me - Forest Hills, New York

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Ordered through Uber eats, got my order completely wrong, tock pictures of the order and sent it through the app. Thinking Uber eats app is good I was going to get comped somehow. I didn't. I got charged. Called back 3 days later. I still had the photos. Uber said 48 hrs had passed and can't give a refund. Called customer service. No justice. I still have the photos with history. SMH read more

So, I sent a review when I came with my friend and Shake Shack sent me a credit towards my next purchase. So, I thought I'd give em a try after coming back from watching the runners at the NYC Marathon. So, the taste of both my chkn sndwch and fries were actually pretty good. But, the food was really cold. I added cheese to the sndwch and it wasn't melted; so, I removed the cheese. At least I gave it another shot and confirmed that they're just not a good place to eat and considering a simple meal is almost $20. I def rather go somewhere else! I thought the staff person at the pick up area was nice! read more

The food was delicious, double smoke shack cheeseburger with French fries yummy, the service was good, an the place is welcoming an the AC was on, I was very happy about that cause it's really hot outside these days. read more

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I almost walked pass by this Shake Shack and had to peer in the window to find it. It was a Sunday and there was a street fair and so many pedestrians outside. As you walk in there is a line with one register, there are kiosk where you can place your order. Sorry folks, wee bit tech challenged and prefer to go to a register and place an order with someone. It was a bit backed up with one person in front of us that had questions. Staff ask us to use Kiosk. I had no idea and just waited which did not took too long. Once order placed, receipt and pager given to you like other Shake Shacks. Towards the back was the dining area and where the restrooms were located. Noticed stairs- more tables and chairs? It was a grab and go type day. My friend had a plane to catch. Did not have time to walk all over the place and check out all the facilities. This place reminds me of a fast food joint like a McDonalds. Guess, I was spoiled by going to the Shake Shake out in Westbury, Long Island. Now, that was a fun place. Whole different vibe. The burgers are universally the same and the crinkle fries. Haven't tried the shakes here but most everyone was getting shakes for the kids on a hot day. read more

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Thanks to out-of-state travels, I got to debut 3 different fast-casual burger chains all in 1 month: Smashburger and In-N-Out Burger in Vegas and Shake Shack here in New York. While In-N-Out seemed to enjoyed the most hype in the media, partly due to its operating vicinity in Western US and thus Hollywood, the New York based Shake Shack appeared to be the hottest burger joint in the Northeast. Though not an aficionado of burgers, I could readily tell the difference in quality of a Shack Burger, but not its Western rivals. I enjoy the texture of the beef, the buttery buns, and whatever ingredients they put in its secret sauce. Even the tomato seemed fresher and the lettuce greener. Now why only 4 stars? There were only 1 line with cashier, and 4 touch-kiosks with no taker. I decided to wait in line since there were only 2 people in front of me -- and in case I had questions since it was my first time at any ShakeShack. I was quickly the next in line; however, there was a problem with the receipt or calculating the correct changes for the previous order, and I was stuck waiting for the next 10 minutes! I was really frustrated. Since the closest touch-kiosk was within an arm's length away, I tried to sneak an order without losing my place in line. Unfortunately, when I was all ready to check out and pay, the screen flashed an error message - something about white list and out of range! After the cashier finally put in my order, I dreaded the next round of waiting upon joining the horde waiting to receive their orders. Luckily, I didn't have to wait too long -- either that, or my expectation was way too low after the infuriating ordering process. Oh, another miss: there was only 1 ketchup pump and it was out of ketchup! So the quality of the burgers was able to make up the very negative experience and poor operation. That speaks volume about how much we loved the ShackBurgers! read more

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The good things about Shake Shack in Forest Hills location are clean, wide-spaced and you can order by iPad! Our favorite burger is definitely shake stack which served with juicy patty and fried mushroom. The fried mushroom was amazingly addictive, the filled cheese was creamy and the outer layer was crispy. We also love their fries, it was fried well, soft inside and not soggy at all. We won't have Shack shake everyday but once in a while. read more

Shake Shack Forest Hills - Shack Stack and Fries - Burgers Near Me - Forest Hills, New York

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Basically like any other shake shack, though I don't know if I'd order what I did again. I usually get a burger but wanted to try their chicken, so I went for the little bites. One was super batter-y to the point of being wet (it didn't help that they were overly oily) but the rest were decent. The classic lemonade was good along with the blood orange lemonade. The service was fast and the restaurant was clean. Fries were good as usual, and my partner got the usual single burger. It's basically self-automated ordering here; I only saw people ordering via the iPads at the front. I guess staff was there if you needed but focused mostly on just making the food. Probably why things came out fast. I'd go again, I would just order something else. read more

I love Shake Shack's double burgers. The meat are well done and the standard pairing of lettuce, tomatoes, pickles, and shack sauce are great. I came here during Covid times. I ordered pick up through online, and within 20 minutes it was ready. It had separate entrance for pickups. Really professional in Covid service. Definitely like the place and its service read more

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Shake Shack is one of my favorite burger joints in NYC. It's often compared to In-N-Out Burger for some reason but they do not compare in my book. Back to the review.. Being a long time customer of the Madison Square Park location, I'm grateful to have a Shake Shack so close to home in Queens. Hell I'm grateful this location is in-doors. I've been to this location a few times but my last visit was a great one. Granted it was packed (going on the weekend will ALWAYS be packed) but with the installation of the self-order kiosks my visit here was a delight. The kiosk asks for your phone number so instead of getting one of those crazy buzzers you receive a text instead letting you know your owner is ready. I like this so much better than the buzzers. If you come here (and you eat beef) I highly suggest getting the Smoke Shack burger because they come with delicious peppers. Oh and try the cheese fries. They are quite yummy. read more

Shake Shack Forest Hills - Burgers Near Me - Forest Hills, New York

Shake Shack is immediately my go to when on munchies! My first time was a 10/10 when I went in I immediately got the Hawk Tuah energy as they say (means the energy was bussin') food was GREAT!! I recommend the Pulled Pork sandwich with extra beans (they have a bathroom if you're a little gassy) Service was a meh But Lowkey.. WILL COME BACK! read more

horrible customer service, some peter griffin looking worker was super rude to me when i was ordering with my girlfriend.