Cleanest Shake Shack I've ever been to in my life. Everything was made fresh and came out super fast. The customer service was excellent and everyone was nice. Cheese Fries read more

Shake Shack Fishers - ShackBurger - Burgers Near Me - Fishers, Indiana

Lettuce wrapped avocado burger with fries and a rib sandwich with onion rings. Ribs were a little dry and sandwich was ok. Fries and burger were good. Onion rings were only 5 smaller ones in the box. Not sure what all the craze is about this place but it wasn't enough to make me rush to order again. read more

I wanted to love this location, as I've loved Shake Shack in other cities, but they definitely have room for improvement. I'm pretty big on my burgers being thoroughly cooked, with no pink, so I requested a cheeseburger "well-done". My burger came out looking a little more on the greasy side, but I took a few bites. I noticed there was a lot of pink in the center. I tried my best to push through and try to enjoy my burger, but was unable to finish as it became too rare for my liking. Turns out, they seemed to cook my husband's burger well-done instead of mine. Could be a simple mistake, but then my husband found a hair in his fries - yikes. We brought it to the staff's attention and they corrected the mistakes accordingly and apologized. It was appreciated but it definitely ruined our meals. I've had some great shakes here, but I come for the burgers. Hopefully they can make some adjustments to their food quality and put Shake Shack back on my personal list of favorite burger spots! read more

I had the chicken lettuce wrap and it was horrible. So salty that I threw it away. I also had the onion rings which were super greasy

We weren't greeted when we walked in. The touch screens were dirty and full of fingerprints. There were only about 3 other guests in there. They weren't super busy. This was my first and last time eating here. My bill was $30 for a sandwich, fries, and shake. The fries were cold and it looked like they put an unmelted slice of cheese on them. I went to ask for them to be remade and the girl stood there looking at me like I was an alien or something after using the same dirty gloves from sweeping to remake my fries after not saying anything to me. The whole interaction was weird. The food was nasty. Just a terrible experience. read more

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It's not on the menu, but all over social media about the famous special Dubai Chocolate Pistachio shake. I was expecting the whole thing to be chocolate, but it's actually a hard chocolate shell coating the inside of the cup. The shake is super nutty and is actually a pistachio custard, made with pistachio puree. What makes it a Dubai chocolate shake you ask?...it's the toasted kataifi which is shredded phyllo but tastes surprisingly like shredded wheat cereal. If you let this shake sit too long, know that the kataifi mixed throughout the shake will get soggy. All in all, great stop for a sweet treat. Only thing that was kind of annoying is that you have to go inside to order instead of using the drive thru window. Apparently you can't actually use their drive thru as a full drive thru...they call it an App thru. That's a new one to me, but you can only pick up orders that have been placed through their app. Who knew "App thru" is a thing ‍ read more

Shake Shack Fishers - Special Dubai pistachio chocolate shake - Burgers Near Me - Fishers, Indiana

When I come here I always get the same thing and thats not like me but I can not resist the 'shroom burger. Its a crispy breaded portobello mushroom filled with thier cheese (which i need to try to make at home) and topped with lettuce and tomato. The fries were a little salty this trip, I couldn't eat all of them but they are usually good. We sat outside which is always beautiful. Inside is nice but a little on the cold side for me and anytime I can get seating outside I'm going for it. Service is perfect, you can either order on the kiosk or with a person, you grab a number (if you're eating in) and go sit down. Someone will bring your food out to you. Its also dog friendly outside. They provide a water bowl. read more

Shake Shack Fishers - 'Shroom burger - Burgers Near Me - Fishers, Indiana

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I visited this location for the first time and ordered the smoke shack along with cheese fries and a cookies and cream milkshake. The ordering process was self-service; however, the staff brought the food to our table. The atmosphere was family-friendly, and surprisingly, it wasn't too busy for a Saturday. read more

Shake Shack Fishers - Burgers Near Me - Fishers, Indiana

Literally the worst experience ever. Waited 15 min to order on dirty unresponsive touch screens, sat down at a table that was the cleanest available and had soda underneath it, food everywhere the entire restaurant floor. Bathrooms were filthy. When we finally got our food- two people for over $40, it wasn't even correct. My veggie burger wasn't a veggie burger at all and my daughters was missing avocado. Will never eat here again and I'm so sad bc there was a fair amount of hype for this place. read more

Crispy crinkle cut fries, greasy good burger, creamy custard and root beer? Def not healthy, but it was indulgent and hit the spot. We ordered on the tablet, grabbed a number and our meal was brought out quickly. There was someone who was cleaning the dining room and also offered to refill my root beer. The condiments were stocked, everything was clean. Good quick dinner. I just wished I could add on things like extra tomato or pickles on the tablet. It's expensive for fast food, but it was good. read more

I wanted to like this so bad , but was left disappointed and dissatisfied . Just placed my first order from Shake shack last night from Uber Eats just to give a try and pretty mad that 3 items in my order were horrible. First of all the onion ring were so greasy and on top of that it was as if someone dumped a whole salt shaker on they they were so salty that one bite was all I had and needed to throw away on top of that to make matters worse my burger including my daughters burger were completely raw and undercooked in the center when I know I hit the button WELL DONE . We both lost our appetite at that point and aside from the raw patties our buns on the bottom were extremely soggy and falling apart as soon as we took out of box . Not a happy first time costumer and don't plan to return. I did leave a very poor review along with photos on Uber Eats and they happily refunded my order . read more

We finally decided to take our teens to SS, expecting it to be comparable to In-N-Out Burger. The shop is located in a busy area, which leads to a lot of traffic, but their parking lot isn't designed to accommodate it. It was tricky to get in and out of the lot. The restaurant was very clean and had a large staff--far more workers than customers--but they operated smoothly. I was a bit turned off when we walked in and saw a staff member eating while standing next to the kitchen. We ordered from a tablet, which was simple, but it was disappointing that I couldn't add ice water. Since it was our first time, we felt a bit overwhelmed and unsure about how everything would work. We tried four different sandwiches: a veggie burger, a regular burger, a chicken sandwich, and a burger topped with a Portobello mushroom. Overall, the food was underwhelming and overly salted, and we were definitely not fans of their shake sauce. The fries were crispy and not too salty. We didn't order drinks or shakes because our total for just two orders of fries and four sandwiches was $55, and we weren't impressed enough to consider going back. read more

I don't care how the food is or the service there is nothing that pisses me off more than a business making me take my own order THEN having the nerve to ask for a tip AND REQUIRING me to put my phone number and name so you can sell my information AND GET MORE MONEY. I simply want a burger and refuse to jump through your greedy hoops. No it's not for my convenience, I work in the industry I run Marketing teams. Until you fix your process I will not be back and I do not recommend anyone provide their phone number and name to get a burger unless you don't mind spam calls from India. There are far too many other options to deal with this BS read more

OO this time Shake Shack shoulda stayed away from Korean style. We got both burgers, sweet and spicy and Korean style fries. Well all I can say is the "spicy" chicken burger was defo spicy but sloppy as heck haha. As for the sweet BBQ burger, just tasted like a regular cheeseburger if you added WAY too many green onions. In the fries we did not taste any of the kimchi powder since therefore they were just cheese fries. So stay away from Korean style Shake Shack read more

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Burger was raw and they didn't tell us they were out of veggie patties and tried to serve my friend a normal burger and they are allergic. We also had to wait 30 minutes. The staff ignored us at the counter for 20 minutes and our food came 45 minutes after it said it was ready. I would not recommend eating here. This is one one of the worst restaurants I've ever been to in my 26 years. read more

Shake Shack Fishers - Burgers Near Me - Fishers, Indiana

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Placed an online order and sat at the pickup window for over 10 minutes without being greeted at all, when I tried to get an employees attention they outright ignored me which feels really bad :( I had to go inside and wait in line and ask for a refund and all the manager could say was "I understand", no accountability or apology at all. They do not care about their customers and the employees skill issues are apparent. read more

We have been going to SS since it opened and until last night and the previous time we were very happy. The last two purchase resulted in greasy burgers, limp fries, cold cheese sauce. I have to admit it was 30 minutes from closing, but the cheese sauce was cold on our fries, and they fries looked like they were half cooked. Both burgers we purchased were dripping with grease and my wife's had a sliver of lettuce that was beyond funny. Last night we tried the new Black Truffle fries what I didn't know was that the "special" part of it was a side of a weird dipping sauce that was not even warm. So all in all if they are going to continue this path skip the SS go over to the test kitchen and get a One Trick Pony burger and fries. read more

First time we have been back in about 3 years. I love the crinkle cut fries and they were hot and fresh. Soda is overpriced and cups are small even when you get a large. I got the fried chicken sandwich today it was fresh, tasted okay. The lettuce was wilted and brown so I scraped that off. My main concern is all the staff wear the same pair of gloves all day. That is just nasty. read more

Average fast food at above average prices. My fries were cold. Onion rings were not as good as Portillo's or BK's. Burger had a good meat to cheese ratio but toppings were nonexistent. Overall average, I'd probably rather eat SteaknShake, McDonalds, Five Guys, or almost any other fast food burger except Wendy's. read more

Not sure why this has so low reviews, everytime we visit, staff is amazingly friendly and helpful, food is legit, great burgers, awesome cheese fries. Is it expensive? Yes! But so worth it!!! read more

Stopped in for dinner, went to counter to order, after finally getting the attention of an employee was quickly told they don't take counter orders. Why have a cash register at the counter then? So we left and went to Arby's! Never going back! read more

We had a delicious meal down the road and I was still hungry after (LOL), so we stopped by Shake Shack on the way home. It was bustling, we headed to the screens to place our order digitally. I got a simple burger with the usual toppings and no cheese, and it was ready in a few minutes. Who I would guess to be the owner/manager was helping run the counter and he seemed to be very on top of things and professional. My burger was delicious and I'd definitely come back. The only reason that I took off a star was because A) I'd love to have the option of a lettuce wrap instead of a bun and B) They had a Trollz milkshake promotion going and the fake-colored cotton candy topping a sugar-cookie milkshake was insane. I don't love seeing terrible choices like that being marketed so specifically to kids. The location as a whole though was nice and well-run, so I give them kudos! read more

Shake Shack Fishers - Outside - Burgers Near Me - Fishers, Indiana

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The food was amazing. It was very fast to receive our meal after we used a tablet to order. Inside, the restaurant was clean and organized. The staff was very nice and had great customer service. read more

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Ordered food for pickup - the food was ready within 12 minutes which was nice! The burger was good - it wasn't too greasy and despite single smash burger, there was a balanced amount of meat to cheese to bun. The fries were cold - disappointing given the cost. The chicken sandwich was also cold. The pup custard treat is a bit overpriced, but the dogs enjoyed it - definitely enough to split one with two dogs. The strawberry milkshake was divine and the best part of the meal. I would be willing to try them again, but perhaps earlier in the day/evening and possibly eat in rather than pick up to see if helps with food temps. read more

I recently ordered a couple of burgers inside the restaurant as a take out order. After getting home a both me and my wife took one bite of our burgers and simultaneously said they were both overcooked and hard as a hockey puck. This is unacceptable for any restaurant to serve poorly prepared food. It was so bad, we are never returning to get a burger at Shake Shack especially the one on 116th Street in Fishers. We found a new place to get outstanding burgers called Jaggers located on 146th street. If there was a way to give Shake Shack a score lower than One (1), I would. We are boycotting Shake Shack !! read more

Nothing beats the portobello mushroom. Crispy and juicy, I can skip all the meat and become mushroom eater for weeks. I don't like the cheese fries. I would order normal fries next time. Store is clean. Outdoor seating options available. Gender separate restrooms Parking around the store area read more

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Stopped in here to check the place out. The place was clean. The service was fast and efficient and everyone was friendly. The food was delicious. Especially the burger. Nice place. read more

Shake Shack Fishers - Burgers Near Me - Fishers, Indiana

It's been decent most of the time, make sure you check the bag before pulling out of the pick up window. They could also stand to read the book by the Danny Meyer the creator of Shake Shack on customer service. read more

Supper yummy. Classic cheeseburgers. The milkshakes were pretty good as well. Not a fan of the plain crinkle cut fries, but they were good with cheese and bacon. read more

Shake Shack Fishers - Cheeseburger, Fries, Bacon Cheese Fries, & Milkshakes - Burgers Near Me - Fishers, Indiana

Have been wanting to try this for a while and am glad we did! Once inside, you order on tablets just to the left of the door. Very easy to look through the menu, select items, and pay. We ordered the Shroom Burger, Chicken Bites, Bacon Cheeseburger, and Fries. We waited about 10 minutes for our food so not too long and everything was piping hot when we got it! Everything was delicious! The Shroom Burger is crispy and stuffed to the brim with cheese! The Chicken Bites were crispy and seasoned well. Same with the fries! Everything had great flavor! The only area of improvement here is cleanliness. It's not filthy by any means but it could be cleaner here. When looking for a table to enjoy our meal we saw several tables that had crumbs on them and items on the floor. A quick sweep of the area and a disinfecting wipe down of the area as people leave would quickly fix this. Overall, we enjoyed our food and would certainly come back! read more

Shake Shack Fishers - 'Shroom Burger - Burgers Near Me - Fishers, Indiana

I first had shake shack in nyc and was happy to hear that they were coming to indy. I've tried to visit a few times but the line is always very long, so I decided to order take out! I had an awesome chocolate birthday cake shake, it was so tasty, dare I say better than the Portillos cake shake, this coming from a native Chicagoan. I love the crinkly fries, crisp, not too oily and just the right amount of salt, get it with the cheese sauce. For my burger I got a single with everything on it, lettuce, tomato, onion, pickles, ketchup and Mayo. Very very tasty burger! Enjoyed my food and can't wait to get into the brick and motor location! read more

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I'd been hoping to get to Shake Shack since their opening. I pondered waiting for the Fashion Mall location to open, but today I was near Fishers wrapping up some business and decided to take the opportunity to check it out. I'll admit that I'm not fond of this location. The Fishers District offers a whole lot, but the area is just so congested and during peak hours it just drives me a bit bonkers. However, this was before the pre-dinner rush and crowds hadn't yet descended upon this area. Shake Shack is located in a free-standing building. There's parking all around it including 2-3 accessible parking spots near the front door. They did have an area roped off right by the door (I'm guessing crowd control) that partially was blocking these spots. I knew very little about Shake Shack prior to my arrival other than it is a burger joint with custard, crinkle-cut fries, and other options. The entryway is accessible. There was one register open for those paying with cash. The person working made it known that credit card users could use one of four computer terminals to order. I hesitated to do so since this was my first visit, but with a few people in line I opted to go ahead and do so. These computer terminals have a nice organization to them. You essentially have a handful of possible food areas that you can easily click on. You add the items you want to your "basket," check out, pay, and they call your name when your food is ready. Kudos to one employee who saw I was in a wheelchair and offered (and remembered) to bring my food to me. I ordered a double burger plain, an order of crinkle-cut fries, and a large iced tea. I did not try custard on this visit. My order came in at just under $15. I was pleased the terminal didn't ask me if I wanted to tip. It's a pet peeve question of mine when I'm not provided service. They prepare the drinks. It wasn't clear if they offer refills. I couldn't find this information on the menu. This was a lacking to me since a large iced tea is $3.09. $3.09 for an iced tea that was smaller than a traditional large seemed a bit steep and I was thirsty when I left. The double burger sort of leaned toward the Steak n' Shake/Culver's style of burgers. It's an angus burger. The fries are solid. They have a handful of outside tables. I found a smaller indoor table - a decision I would regret thanks to two of our younger children who were a bit loud the entire time I was there. The dining room is sort of an open concept. I'm not fond of the design. It feels very busy and was definitely overly loud. I can't imagine what it's like when it's full. There are a couple wide-screen televisions, though it was music overhead that dominated. The food was good. The burger was a highlight for sure. It's in a weird price range somewhere between fast food and fast casual. They seemed to be straightening up the place a bit. I'll admit I expected it to be a bit more pristine since it's relatively new. My table was dirty...not gross...but definitely not clean. This wasn't a bad experience. It wasn't really a good experience. The employee who brought my food was probably the highlight. I'm not a fan of self-serve kiosks, though in this time when finding staff is difficult I'm sure it helps. However, if I'm paying $15 for a meal a little human contact is nice. The food is solid, though I wouldn't call it destination food. I wouldn't go out of my way to have this meal again. I would certainly stop in if in the area. I may more easily go to Fashion Mall since it's closer to my Lawrence home. The atmosphere was the real disappointment here. After a hard work day, I want to relax and this just wasn't relaxing. If I'd sat outside, I may feel differently. If I'd known about refills (Admittedly, I didn't ask), that may have helped. Overall, this was a middle-of-the-road experience for me. I'd probably go up to 3.5 due to the employee's helpfulness. However, the congested and loud atmosphere and dirty table have me comfortable leaving my rating at 3 stars for now. If I visit again, which I'd consider doubtful, I'll re-evaluate. However, I will be visiting the Fashion Mall location and will hopefully have a better experience. read more

Shake Shack Fishers - Burger and fries - Burgers Near Me - Fishers, Indiana

The food was great! The service was also very good and they also have a text messaging system that lets you know when your food is ready! The ambiance was pretty nice! read more

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Since the Yelp event I was going to in Fishers was postponed I headed over to the Hot Room Yoga for the food that was supposed to be at the event. It wasn't there yet when I arrived and the next class was at 8. I didn't want to wait that long for the class. I drove over a half an hour to get to the event and once I saw Shake Shack I was veered over to it. I've had In n Out Burgers in Arizona and California and I love them. But, wow Shake Shack I think has them beat!! The sandwiches are simple and not all dolled up. Lettuce, cheese, tomato, shake shack sauce, beef, and bun was what was on the Shake Shack Burger. It was great! The cheese fries aren't like other cheese fries. The sauce isn't like the standard cheddar cheese. It goes well with the crispy krinkle cut fries. The milkshake I ordered was the cherry pop milkshake. It had vanilla cola, frozen custard and Amarena cherries and pop rocks on the top! That was a premium milkshake! Two thumbs up on that one. I will say I saw a lot of out of state cars as I don't think Shake Shack is in all states. I would recommend trying it. The staff had on Shake Shack headbands and masks with little hamburgers and milkshakes on them. They had a lot of carry out orders also. They have a drive up if you want to order on the app. They also have a nice patio outside. Make sure to ask for the Shake Shack sauce!!! It's a game changer! read more

We ordered takeout from Shake Shack and we're beyond impressed. Not only did the food stay warm by the time we got home, but everything was packages extremely nicely to ensure optimal at home experience. What really stuck out to me was the cheese fries. They were packaged in a box with cutouts with the cheese on the side so the fries were actually still crispy by the time we got home. I have never experienced that at any other place and was very impressed. Ordering through the app was also extremely easy. We seamlessly picked up our order from the drive up window. Can't wait to go back! read more

Shake Shack Fishers - Burgers Near Me - Fishers, Indiana

My mother insisted on Shake Shack since we were in the area for lunch and she had never been. Having spent more time than I care to in airports, (flight attendant here!) I've had Shake Shack before and it's not anything special as far as I'm concerned. Fine, let's get Shake Shack. Ordering from iPads we clicked through the menu and ordered. (Very McDonald's like, no human interaction, no one to ask questions about the menu.) I ordered the "Shack Stack" lettuce wrapped and I will say their take on the veggie patty (shroom burger) was the only thing I found remarkable. Yeah, the food is cooked when you order it but then again so is Freddy's and Culvers as well as Steak N' Shake, ALL of which I would say is as good if not better than Shake Shack. My mom liked her "malted Shake" and she said most places don't get the malted part right. So a bonus there perhaps? If you have the choice of McDonald's or Shake Shack I would choose Shake Shake. Lol. I'd rather have something local with sit-down service for about the same price. (Bru, or Workingman's Friend for example.) But carry on you burger sheeple and order your Shake Shack from iPads! read more

Shake Shack Fishers - Burgers Near Me - Fishers, Indiana

For starters, I'd like to say that my review is based off of my visit on day 2 of their grand opening. We visited on a Friday evening and waited in line for about 35 mins. The line was wrapped around the building. We ordered the Smoke shack which has these red peppers, shack sauce, and bacon added. I also ordered fries and the cookies & cream milkshake. We decided to eat inside of the restaurant, which was clean and spaced out (Covid-friendly). All of my food was ready within 10 minutes and everything was fresh. One of the servers noticed that my shake had not been topped off, and she went and added more to my shake. The service was just excellent. read more

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We ordered on the Shake Shack app, which was very easy to do. Then we picked up our bag of food at the designated time, and it was ready exactly when they said it would be. Our food was hot and delicious, and the whole experience went seamlessly. I feel like this -- ordering ahead on the app -- might be the thing to do until the novelty of the first Shake Shack in Indiana dies down and the crowd abates a bit. You can always wait in line, but why wait in line when you can ... not wait in line? Apparently, this Shake Shack location is one of the only locations that has the Shack Track app-thru lane, which lets you order via the app, and your food is brought out to your car. Even more reason to use the app to order! I got the Avocado Bacon Burger, which is not on their regular menu and is a limited-time offering. If this burger is available when you're there, you should get it! It's very good. I also got the fries, which are crinkle cut. My kids got a hot dog and a plain cheeseburger. We were all super satisfied with our meals. Shake Shack did it again! read more

Recommend ordering ahead and grabbing from the drive up window. They give you a time to pull through making it very convenient for travelers. Double Cheese Burger, Fries, and a Summer Lemonade is what I went for. My next visit I will get a shake and try the chicken sandwich. Great place to stop if traveling on highway 69. Thank you Shake Shack! read more

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It's Mother's Day 2021 and we decided to try something new for us and in the area. Ordering can be done with their app or at the store with their tablets. Since it was our first time we decided to use the tablets. Process was smooth and easy and the interface was good. After getting the order in, we waited at our table for about 10-15 minutes until order was ready for pickup. It was a busy Sunday afternoon so we were impressed that it came as fast as it did and it was correct. We expected nothing less. My wife and son's burgers were reportedly tasty. They did not get them well done. We also got some crinkle fries with cheese. Very tasty also but you cannot go wrong with potatoes and cheese. I got the portobello mushroom burger stuffed with cheese which was also good as the cheese oozes out after your first bite. Not too oily either. Since it was our first time we decided on trying a couple of shakes. Cookies 'n cream and black and white. Both hand crafted shakes were excellent read more

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