We came in a big group! Lots of hungry kids, we were greated by Ariana and offered to help us with our order right away! The place was pretty busy but she has been frequently doing her rounds making sure we get all of our orders. So I do appreciate that. Good job Ariana, sorry not sure if i spelled that correctly. The place is also clean, restroom is clean. Great food. read more

Shake Shack Downey - Chocolate shake yumm - Burgers Near Me - Downey, California

Horrible service u would think since it's full of employees that they would have the restroom stocked up with toilet paper but no they are all just talking laughing then I go to order and they are just ringing up their employees I'm in disbelief so angry already no toilet paper and then not getting ringed up I got so angry I left ....this place sucks !!!! read more

i don't understand why this place puts a PENNY SIZED amount of sauce in the cup as if we're not paying 20+ dollars for a mid ass meal as it is. you guys can definitely afford to fill the sauce to the top it is not going to hurt your company and everytime i come which isn't a lot because this location sucks they always do this. the long beach location is superior don't come to the downey one and the 3 stars explains it read more

Shake Shack Downey - Burgers Near Me - Downey, California

Trust when I say, I wanted to love this place, I really had high hopes but unfortunately was let down. First, probably what most have mentioned- their portions are small. I am not saying it has to be a gigantic burger but it felt like I was eating a kids meal. I had the Veggie Shack burger and even though it was ok, nothing bad with it, I can't say that it wowed me or even left the slightest impression. The cheese fries tasted pretty bland to me also. I'm also not a huge fan of crinkle fries so that was a thumbs down when I saw that on the menu. My partner had a single burger and he also wasn't impressed. Given that we have a few decent burger places here in Downey, I am confident in saying that Shake Shack would probably be my last option. For the prices here, you get much better burgers at The Habit or In-N-Out up the street, or even making the trek to Nexx. I'm sure it won't be my last visit, but it certainly will not be my first choice. read more

Yeah I'm never coming back. Been wanting to try it and decided to finally do it tonight. $20 for a burger and fries that both taste basic and a small drink... now I understand why there was no one in the drive threw on a Friday night. Anyways, save your money and go to in n out for a meal half the price and taste so much better. read more

The girl worker working the drive thru taking orders at 6pm on Sunday July 27 at this location. Was rude, lacked knowledge, customer service and basic courtesy. Mind you this my first time at this location. I asked for a moment so my sisters and i could review the menu. That must have bothered her because it set the tone for the remainder of the interaction. I proceeded to order 2 number ones (which is a double shack) I asked what type of diet drinks do they have, her rude response was "Diet Coke" again as if i bother her to answer that question. She then sighed and asked if they're gonna be doubles or singles. I feel like that is as the last straw for me, i asked to cancel my order and proceed to reverse out of the drive thru. The whole interaction left me irritated, luckily i didn't pay $20 per meal and drove myself to in n out with better customer service and likely better food. The worker should be assigned to the storage room away from customers. read more

Horrible customer service! especially this one girl horrible attitude I asked for shack sauce and she barely put any in the container was literally the smallest amount she could've gave. I also asked for ranch and bbq and she said they don't have that, when they obviously do. Do better, learn how to properly train your employees to give actual good customer service. read more

Ordered one burger, one fries and a shake. Been sitting here for 30 minutes. Not worth the wait, the hype or the money. Better to go to in n out down the street cause for one persons meal at shake shack you can feed more people with in n out. Don't recommend and won't be coming back here read more

Shake Shack Downey - Burgers Near Me - Downey, California

Haven't been to shake shack since they first came to california, now it was good but not great! Got the chicken sandwich as well as a burger but probably won't be craving either. read more

I can't believe I paid 15 bucks for a small dinky chicken sandwich and a small Sprite. I was so disappointed at the portion size that I felt I got ripped off. The quality of the food was average at best which made it more upsetting. I was still hungry that I ended up going to McDonald's right after. read more

Service has to do better,I'm handicap did a mobile order went to drive tru for pick up n the girl said I had to come inside !I explain to her n she said u still hve to come inside !!!! read more

Finally they opened a Shake Shack close to me! I've been there a few times already and everything's always been great. Their chicken sandwich is delicious. I love it. Customer service is also pretty good. They always ask how you're doing and they bring you water while you wait for your food. read more

Based on the reviews I was skeptical to try this place out. Luckily I went after the lunch crowd so the line was super short. Burgers were fantastic, seasoned well. I had the avocado bacon burger. The bacon was crunchy, the avocado was fresh, the buns steamed just right. Husband had the shake shack cheeseburger and devoured it. Fries were good, crispy and not over salted. I also had a seasonal lemonade that was good as well. Service was also on point t. Sooo, yes I will go back. read more

My boyfriend and I decided to go out to eat on a Friday night after a long week of work and school. In today's economy, dining out feels like a luxury with how expensive everything has become. We decided to try Shake Shack for the first time and ordered one ShackBurger, the Avocado Bacon Chicken Sandwich, one hot dog, two fries, and two drinks. We ended up waiting approximately 50 minutes to an hour for our food. We started to realize something was wrong when the dining room began to empty out and both the people who had arrived before and after us were already leaving. When my boyfriend spoke to a staff member, we were told they had completely forgotten about our order. They did offer a refund, which we appreciated--but the situation was still very frustrating. I understand that mistakes happen, but the level of disorganization was disappointing. As for the food: the meat was bland, the fries were just okay, and the chicken sandwich tasted like something you'd get from a fast food spot like Carl's Jr. If you're looking to wait a long time for overpriced, underwhelming food, then this might be the place. Personally, I wouldn't recommend it--even to my worst enemies. The staff was friendly, but the overall service and food quality were not up to par read more

I love their food but why are we given our orders without any ketchup? And why does it feel like I'm asking for their paycheck when I ask for ketchup? For the price of the burger alone I shouldn't have to be asking for condiments. Spent over $30 and the cashier hands me my order I ask for a handful of ketchup and she gave me 3 packets for my two burgers and fries... and this is every visit I'm not kidding. Shake shack please give your customers ketchup with their orders you're a damn burger joint read more

Shake Shack Downey - 3 ketchup packets for over $30 food - Burgers Near Me - Downey, California

Did drive thru. 12/28/24 3:40pm. Minus 1 star already, got past speaker and was immed. told by employee taking payments to back up cause we needed to be behind a car that was still giving their order on the other speaker lane. Really?? Why have a line if your own employees can't follow it. Ordered shakes, cookies & cream-good, strawberry-great & regular fries-meh $20.00 I'll be back to try 1 more time. We shall see. read more

Good food good lemonade only thing that was not good is out of the 30 staff members they have behind the counter not one person acknowledged me when I was standing there with a cup in my hand wanting a refill.. besides standing there for 5 minutes without being seen ambiance was coo read more

Natalia, the server was very sweet and attentive to all the customers. She made sure the eating area was clean and always coming around to each table to see if everyone was taking care of. The food was horrible, the burgers are like the sliders at White Castle and very greasy with no taste. The fries were from a box in the freezer section. I won't be going there again, but Natalia is a good asset for your business. read more

First time here...food was great, burgers are good. Service could have been faster...took 20 minutes to get our order. Restaurant was clean.

Honestly. I would just go to In N out. I can't really see myself craving a burger and going back to Shake Shack. The burgers are double the price as In N Out, fries reminded me of cafeteria fries sitting too long. And they also gave me the wrong shake. I can say I tried it, and that's all there is. read more

Presentation is everything and this was not it. Taste was eh. This was our first time and safe to say we won't be back. read more

Shake Shack Downey - Worst Grilled Cheese I've ever had. - Burgers Near Me - Downey, California

So happy they opened here. Drive thru was quick and easy. I'm not a big burger person but I love it here.

New , clean and very friendly staff. Great addition to Downey. Fries are the best choice.

It was my first time going to Shake Shack and I got a lot of great help and advice from a worker named Jose. Although the prices may be expensive, the service made the experience better. read more

this fucking shit is why better then in and out on skbidi toilet baby grind rizzing up livi dud LeBron boom boom boom lakers 5 read more

My daughter and I tried this place for the first time few days ago. What a disappointment. We got a shake, 2 tiny burgers w/ fries and a sm coke = $40+ The fries look like they got out them from the freezer, they taste horrible and the buns were cold. The cashier doesn't know if the chicken is fried or grilled ‍. And the parking construction is just unsafe to walk in to dine in. Definitely not going back. read more

How is this place popular? The burgers are EXPENSIVE and HORRIBLE. I can deal with CHEAP and so so. I can work with expensive but amazing. But somehow these guys have managed to make a very expensive god-awful burger. We have some very upscale steak houses and nice restaurants in our area who all do a pretty good steak house burger. I will definitely pull up the bar in one of these places and spend the extra $2-3 for their burger. What the hell is the weight of one of these patties? Seriously, no way on earth that is a 1/4 lb patty. I felt completely ripped off. You can't even beat Farmer Boys Bacon Boy burger.....sheesh. read more

Food is less than Meh. I've been 5 times & every time they got our order Wrong. Most times, the food is Cold. Something is really wrong here. Other Sake Shacks are not this bad. read more

Food was delicious, fries were crispy, and service was speedy. Employees were attentive, asking if folks wanted a drink refill. We hadn't even gotten up from our table and an employee offered to take our tray and trash for us. I hope this level of service remains consistently high! read more

Shake Shack Downey - Outside - Burgers Near Me - Downey, California

The food is delicious. Service was amazing. And the ambiance in the restaurant was as great.. it was our first time here and Irma helped us out so much. She was very knowledgeable, helpful and happy to help us out.. we appreciate her help read more

First order ever from this location. We order 6 items. One item was chicken bites. We get all the way home and realize the chicken box (as labeled) has fried pickles in it. Granted this was ordered on their app so the details of the order should have been clear. Please do better. read more

Wouldn't allow me to pick up my online order through the drive through even though it was raining. Unbelievable. Last time I eat at this place. read more

I was so excited for a Shake Shack to finally open up in this area since I've always preferred it over in n out but did not want to drive all the way to LA or LB. I don't know what's up with this location, if it's because it's brand new and the employees aren't properly trained but it tasted nothing like the other countless times I've had it. I always get the smoke shack and this time burger patty was just waaaay too thick and lacking so much flavor. Just save your time and money and go to a different location. read more

First time @ Shack Shack (Downey, Ca) and was so disappointed. I hoping to have a pleasant experience but it didn't happen. The burger was a little salty, lacked flavor and was smashed ( I could only taste the meat and cheese). The fries were very oily and seemed to have been dipped in the oil more than once. The one thing we did like was the milk shake. I'm sorry to inform you Shack Shack but I'll will be going a block down to In-N-Out for my burgers. Who knows maybe I will give you guys another opportunity down the line (it could have been the cooked). read more

Shake Shack Downey - Smashed, no flavor burger... I'm sorry to say. I love all food but man, I was so disappointed. - Burgers Near Me - Downey, California

See all

The Burger and shakes are good but I would definitely stay away from the fries next time, it is just my personal opinion! But hey give it a try and be let me know. read more

Shake Shack Downey - Make sure to give your review! - Burgers Near Me - Downey, California

Holy geez! This is the most underwhelming burger I've ever had. Especially for all the hype! Oh and $70 for 3 meals!!! It's tiny and flavorless. I literally had to dip it in sauces to give it flavor and even the sauces were ok no thanks! Won't be back I would have rather gone to in & out or nexx burger read more

Food was good but It's so unbelievably small. It looks like a freaking baby burger. Fry's are basic. Nuggets were so small it's unbelievable. spend your money else where. I'm a grown man and It didn't even make a dent in my stomach. Oh yah and also it's way too expensive for small baby portions. I waited 30mins. read more

First time they opened was awful my hamburger was flat, my bun burned also my fries were cold. I also ordered a red pomegranate drink I think it was, but it tasted watered down. Nexx burger beats them by far. read more

2/10 rating food is good when it wants to be but my little sister found a long string of hair in her food. Not only that but twice they forgot cheese sauce for the hot dog and it was paid for both times. The drive thru wait time to long especially when there's not many people in the drive thru line. Our shake was melted and not that good. We for sure will never be back. read more

The burgers were super small and not all that great for the price we paid. Pulling up to order was super confusing as there was someone in the drive thru, but they were just there for payment. read more