Grab lunch here while waiting on my delayed flight. The service was fast and the woman was friendly. My burger and fries were hot and tasty. My only complaint was I asked for extra special sauce on the side and they put it on my burger and then refused to fix it after charging me an extra $.99. read more

The thing I like about travelling is that I get to indulge in chains that aren't readily available to me in my area. Even if it happens to be in an airport. Once I got off my flight I booked my way here to stand in line to satisfy my craving for at least a few months. The line was a bit long and moved at a bit of a snail's pace. The reasoning for that is that they were short staffed (much like anywhere at present). But the lady working the orders would hop off the register after an order and help prepare an order. One order taken, one order prepared. The line sure did start to back up. Once up there, I already knew what I was going to order. So there was no hesitation on my part. Just give me the burger, order of fries, some cheese to dip it in, and a lemonade...wait, there isn't any lemonade. Ok, give me an iced tea...there isn't any iced tea. Lord, just give me some water. The area that this resides in is quite the mess. The trash cans were overflowing in the area where you get straws, napkins, and what not. I got a straw and basically had to take my trash with me when I found my seat. The food, was exactly what I needed. Definitely satisfied my craving. But, why didn't you just dump that cheese right on my fries like I usually get and give me one of those wooden forks? I mean, that is half the fun of it. If it wasn't for my craving of this at that very moment, I probably would have went elsewhere. All because of the staff. Not only were they short staffed, but they weren't a cohesive team. It just wasn't a good time until you actually ate your food. read more

Airport food but I'm not disappointed. The crinkle cut fries were tasty and crisp. The shack stack, burger with a giant fried mushroom on top was pretty darn good. Service was relatively quick, waited about 10 minutes for food but there were several people waiting and they would complete an order about every minute. Ambiance, it's an airport food court. read more

Shake Shack - Fast Food Near Me - Charlotte, North Carolina

Not sure why all the bad reviews. Yes, it's pricy but your at an airport. The service was a bit slow but all things considered, these guys did great. Food was hot and good. Ordered a double burger and it was tasty. The bacon cheese fries I ordered had the bacon and cheese sauce on the side which I didn't like and there was hardly any bacon for the price. The place appeared clean and plenty of tables around to sit at. All and all not bad read more

8:30am between flights: Breakfast sandwiches were excellent - soft bun, eggs not overcooked, and served hot and fresh. I asked for my sandwich to have bacon extra-crispy and no cheese, and that's the way it came out. We didn't have to wait too long, either. We would come for breakfast again. read more

Service was quick, but the burger was cold and bland. Worst shake shack ever. Spend your money elsewhere

Standing in line for 45 minutes waiting to get served by lazy ass attendants is a joke. Don't even try if the line is more than a few people deep. read more

One day we'll get a Shake Shack by me and I won't drool over every airport SS... but today is not that day. The real MVP here is this Shake Stack burger and -- hear me out -- going all-in on having a crispy portobello mushroom with (on!) my burger instead of fries. A little veg, still get that crunch, a perfectly filling burger. Big fan, big fan. Fast, friendly service. Always a little questionable condiment/ napkin area (something is always spilled/ dirty) but people suck for not cleaning up after themselves and this location gets BUSY! read more

Shake Shack - Shake Stack - Fast Food Near Me - Charlotte, North Carolina

Totally DISGUSTING! Like everything at that disgusting airport! I went for breakfast Tuesday morning at TARA took my order. I specifically said I didn't want the "shake sauce" on my breakfast sandwich which by the way SUCKS! And she told me "the sauce comes on the side". Which was a big LIE! In addition to the FAKE EGGS, unmelted cheese, and plain burger bun, I had to taste this disgusting sauce slathered all over tater tots inside my sandwich!! I had an instant stomach ache! Never again! $8.00 in the trash! read more

CHARLOTTE DOUGLAS INT'L AIRPORT, CHARLOTTE, NC 01/15/20 DINNER +Quick service. +The fries were crispy and warm. +The Double ShackBurger was great! -No loyalty rewards program. -The single large piece of lettuce was sliding around making it difficult to eat. -Too much Shack sauce. Overall, this restaurant is located at The Plaza all the way on the far left concourse of the airport. Order it to-go before you make a walk thru the Atrium. read more

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Charlotte, NC thank you for bestowing a Shake Shack for travel weary folks in transit!! Just a bit busier than the normal Shake Shacks, but still give a military rate, and YOU KNOW THEY HAVE CUSTOMER SERVICE WHEN YOU SEE CHICK-FIL-A workers in line to eat at the Shack!! read more

Service was hostile. Staff was incredibly bothered by customers--how dare we order food at dinner time! Cashiers kept taking orders at a reasonable pace but the kitchen simply could not keep up. The wheels completely fell off the bus. The wait for food was unreasonably long. The condiment dispensers were all empty. There were ketchup packs but I dared to request some mustard and the reaction was pure contempt, Soup Nazi style, kind of the way I would expect to be treated in prison. Rude and full of rage. Surprisingly, the burger was actually pretty good (one star for that), though fairly small for $8. Sadly, they forgot to ring up my fries. So no fries for me. All in all a terrible dining experience for a renowned New York institution. HMS Host is desecrating the good Shake Shack name. Danny Meyer should yank their franchise. No restaurant should be run with this much hatred. read more

We had the pleasure to dine at Shake Shack this past week. Customer service was excellent! Seeing we never been there before, the employee recommended the double shack burger for me and Shroom Burger for my boyfriend which I actually taste it was so flavorable. We order cookie and cream shakes they were so delicious. I Thank everyone for a pleasant hospitality and will be back! read more

Food was great. With great customer service. Food was cooked to perfection,employees worked togethrr

HUGE roach problem and disrespectful staff. As soon as i got to the front of the line to order, the cashier put her head in her phone and did not acknowledge me. When i told them they had multiple cockroaches crawling around near a crack near the front of their food service desk, i was met with " oh yeah thats normal, they always live here" and "i cant do anything about that". Wish i didnt buy from them if thats how they dealt with the situation. HUGE HEALTH CODE VIOLATIONS- ROACHES EVERYWHERE read more

It's in the Charlotte airport and it's busy. First time ever to a Shake Shack. Had the Smoked double cheeseburger. Had to run off to the gate. But, it was not what I ordered. Burger was OK. I'll have to try the real establishment sometime. read more

Shake Shack - In the airport - Fast Food Near Me - Charlotte, North Carolina

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Airport chains are tough, especially in major international ports. The line was extensive and service matched. There was no sauce to be had and the food was acceptably similar to the non airport version. Not bad. read more

Not a bad option if you are looking for fast food in the airport. The line does get long, but they are pretty quick to work through the orders. There's quite a bit of seating in this food court area as well. read more

Shake Shack - Shackburger - Fast Food Near Me - Charlotte, North Carolina

The chicken sandwich had potential. Brioche bun is a plus but when delivered with a significant thumb imprint, what's the point. Pickles are likewise quality but when they are all sloppily placed at one end of the sandwich it's just a mouthful of pickles. Never again. read more

First off let me say it was good for quick spot to stop at in an airport the customer service was amazing the manager was top notch she made sure i was listened to and made sure the staff did what they was supposed to if I ever come through Charlotte airport again im going back :) read more

I was naively optimistic. I had hopes that Shake Shack would provide my wife and I an adequate meal at the airport. Unfortunately, I was wrong. Our food was served slightly above room temperature and the burgers were unexpectedly crunchy. Considering we paid ~$30 for two burgers and fries, I would expect a significantly better dining experience. Outside of the Charlotte airport, Shake Shack would easily be my top choice for food but inside the Charlotte airport... I think I'll go elsewhere next time. read more

Horrible service highly do not recommend!! Lady at the front was slow and didn't even get all of my order. I was so mad and to top it all off it took me forever just to get change back. Prices are outrages like water is $5 and this tiny burger I ate in 4 bites was $13.the cheese fries had enough cheese for about 1/3 of the fries but couldn't enjoy that bc it was to cold and the bacon was hard as a rock. Only thing good was the rootbeer float I got but still took us 15 min to get it. They need new management and better employees. I don't usually talk bad about people or do these reviews but the customer service and the food was so bad I had to download the app just for it. read more

Terrible service. I'm pretty easy to please but the woman at the counter was rude and laughed at every question I asked. The burger was cold and quite raw. I ate it anyways because I'm starving and it won't kill me but wtf. They'd be better off replacing this with McDonald's. read more

Shake Shack - Fast Food Near Me - Charlotte, North Carolina

Shake Shack is my favorite of all the big burger chains out there. Unfortunately there's none in my immediate area but I have gone to quite a few of them across the country. What I love about their burgers is that the meat tastes fresh, the patties have a nice beefy flavor and the texture is almost like a smash burger. That is why I was excited to find one in the airport during a long layover. I was afraid that since it was at the airport the food would not be as good as a regular location but I didn't notice any differences. I went with my usual which is a triple shack burger. It really satiated me and got me ready for a long flight. read more

Shake Shack - Triple shack burger - Fast Food Near Me - Charlotte, North Carolina

One of the worst meals ever. Drink portions are very small Food sits under a lamp majority of the day. I understand this is an airport so food isn't exactly fresh as it could be but Tia was ridiculous. People beside me complained of cold fries and a hair on burger. My burger was good but lukewarm, luckily it was in between flights or else I would ask for a redo read more

Worst shake shack ever!! How do you run out of the very thing that is in your name?! On top of that the fountain drinks were all out! The absolute worst! But of course no body cares read more

For a place that it's name is shake they didn't have them available Food is poor. The fries are set under a warming light 20 at a time. Also no Fountain drinks that didn't work either. I see why they have a 2 star rating. That's generous read more

I've read a lot of bad reviews for this location, but wanted to add some positivity in light of that. Sunday afternoon - Labor Day weekend. Airport surprisingly not too busy. 12:45pm. Line had roughly 12 customers ahead of me with 5 or so waiting post order. I waited about 10 minutes to get the order in - not too bad. Waited no more than 5 minutes for the food to be done. 1 cashier working registers, she was quick! 1 expo and he was effective. 3 cooks, 1 person doing drinks. Overall the pace was great. If they can maintain this when they get real busy, reviews will improve. Main recommendation is to user order numbers rather than names, (or a combo of both), and get a system tied to the speakers for the area. Taste was good. Fries were crispy, burger was a bit less than fresh (why I gave the 4 star rather than 5). Shake was on point. Hopefully they maintain the momentum. Give these folks working today a kudos! read more

I could see the line and smell the burgers from the TSA security check. It had been a long day and I haven't had good luck with eateries at CLT, so a Shake Shack was promising. I ordered a Shake Burger and crinkle fries, which both turned out delicious. The staff was friendly, the wait was brief, and there was plenty of seating nearby. This particular area in CLT is tucked away, so it's not crowded by people on their phones, dragging luggage and hustling to their gate. It's relatively quiet, and the Shack is right across the way from a Wicked Weed brew stand. Beer and burger before a flight? Yes, please. I'll be back for more. read more

one male staff worker took my order & i was surprised by how incredibly rude they were. will not be returning lol.

It's an airport location that takes a lot of orders, so I wasn't expecting the same level of service that regular shake shacks would have. You'll get your order taken and your food will be given to you, it's just pretty slow. I ordered a Shroom burger and a side of fries. The fries came out normal, but my shroom burger did not come with any toppings or sauce despite only making one ingredient substitution. Basically just the shroom patty and the bun itself were served. Not the best location or service, but it could be worse. read more

Food took forever and staff was rude and disrespectful. Worst Shake Shack experience.

Folks like I said before Airport Food is usually Bad and very expensive!!! Now this Shack Shack is not Bad and it's not that expensive. Compared to other Shack Shacks it is in the Bottom tier. Remember You are at an Airport!!!! read more

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Back when we flew in May the service was great now there all rude it was a kid there he was so respectful and made sure he moved fast to make the customers happy and he loved every kid please bring him back his name was Hassan read more

This Shake Shack took so long that I had to leave to get to my flight and didn't get my meal. I placed it 35 minutes ago....It's just too slow read more

Supposed to close at 10 And closed 15 minutes early. And absolutely rude The management needs to review the help at this location. read more

No shakes at the Shake Shack? Saturday lunch and no shakes. Joke Get your machine working read more

Shake Shack - Fast Food Near Me - Charlotte, North Carolina

I didn't know fries could be this good! I got the bacon cheesy fries. large enough portion to share.

Ebony was very inappropriate when my husband walked up to ask for a shake. As he walked away she rudely spoke to her co-workers and said "this nigg*r still think we opened"when the time was 9:40 and they we're supposed to close at 10pm that was way out of line and I'm disgusted with how it was loudly spoken. Honestly, think she should be fired for the way she acted. read more

An absolute utter failure of an establishment. For breakfast they have ridiculously overpriced tiny sandwiches for$ 9 to $10.... And at this airport location where people are in a rush, they literally had an 80-year-old granddad cooking the sandwiches. Slow and overpriced, always a bad combination in the restaurant industry. read more