I ordered a mobile order, receive a text the order was ready, but a customer refused to leave the window and blocked all other customers from getting their order until their food was ready - over 20 minutes! Shake Shack served us cold fries, cold burgers, and totally melted custard. I understand the customer would not move from the window, but over 15 cars were stuck in the line unable to escape with the drive-up layout. The manager should have called the cops on that customer to clear the line and sent the workers outside to hand out the dinners. We paid for old food and had to wait in line again to get another custard. The workers were stressed out also. read more

You can only order from their monitors and half of them are down. Go figure. Vegetarian burger options are inadequate. Not everybody wants a giant mushroom in lieu of a burger. Just not well run or planned out. Order takes a long time. read more

While the food is tasty, the price and portion sizes are the reasons that I have to knock down two stars. I'll get the negatives out of the way first. The burgers are small, whether you get two patties or one, it's still small ESPECIALLY for a $15 price point. The shakes were small as well and the purple cow float was flat with half a scoop of custard. Using the custard vs. ice cream argument as justification for the price of those don't work when you compare to places like Andy's and Culver's. If you are paying for your order with card, you're immediately using the tablet to do all of the ordering and paying. If you're paying with cash then you go to the register to place your order. I don't have anything against ordering with a tablet but it felt like an odd choice; we also go to the counter to get our food once you receive a text that it is ready. However, when I went up the person at the counter acted is if they had no idea what I was talking about when I said I got the text that my order is ready. We've only been to one other Shake Shack location in Orlando, FL and they had much better service (even when it was a peak busy time - weekend evening in the summer); they took the time to give us food recommendations, checked in periodically to see if we needed anything during our meal, and the fries were more well seasoned. As for the positives, the burgers did taste good and the fries were hot and crispy but again, I can't justify that as enough to make me go back to this location again especially considering other very good burger places in the area. read more

They are having a rough time with the volume. Be prepared to be really patient. The drive through line is app orders only which was disappointing. Would be much faster as a true drive through. When they get too busy inside they shut the app off and you are forced to park and go in to order. Food wasn't same quality as other Shacks but I think once they get it together they will be better! read more

This is my go to burger place. I don't eat fast food but I do love there burgers. Smashed perfectly and crispy on the outside. Rolls are nice and soft. Also love there fries because they are seasoned perfectly, crisp and hot! read more

They should do away with the App and puck up window. Doesn't work conveniently. Just do a drive up like everyone else. Oh and what a rip off...tiny little sandwich. Don't waste you money or time read more

The food service was perfect and the food was soo delicious! I would to to come here another time.

Best burger I've had, worth the drive. The food was just as good as people said it would be.

After I ordered on their computer screen and had a problem which was possibly my fault, I say that in their behalf, I ordered again at the front. You order, pick it up, go back and ask for condiments that are not out for convenience and then clean up your own table as we do in fast food restaurants. When you pay up front they say something like, please be kind to our staff and tip as you swipe your card. I did everything but cook it and was quite disappointed in how it tasted. Not quality for the price! read more

Meh. We loved going to Shake Shack when we lived in Scottsdale. This location was a below average experience. First thing I noticed was how messy and dirty the kitchen looked. Counters and floor had food all over. Surprised me for a brand-new restaurant. Didn't love the kiosk ordering experience. The booths feel like they're from IKEA. Too small and close together. Kept getting kicked from my family and the seat backs were too upright. The burgers are small for the price. The cheese fries were disgusting. The cheese wasn't melted enough and looked like 3-day old Velveeta. We ordered custard and it was totally melted and soupy. Staff was very apathetic and not interested in providing any sort of service. No thanks. Won't be back. read more

One of the best customer service experiences I've had in a restaurant in many years. All the employees actually cared about their customers. I was greeted when I came in. Was asked if I needed help placing my order on there newly updated devices. I was asked if I wanted a refill beverage to go. Spoke with manager about great service, and she was very appreciative to hear the feedback. read more

They don't want to talk to you. They've installed a bunch touch screens so you can order your own food. It's not my job to spend five minutes trying to get a stupid order for burgers and fries into a computer. I just want to eat. Not great to share a smudgy touchscreen during a pandemic right before you eat either. I needed a gluten free bun on my order - this was not supported on the touch screen. I had to get an associate to manually enter my order in the cash line. Restaurant has all hard surfaces and is very loud inside. Drive through isn't really a drive through, it's just a mobile order pick up window. Again, they don't want to talk to the customers and it shows. Burgers were meh - order was incorrect when I got it. read more

I called the store to tell them about my experience and left a rating and the only person that reached out to me was the manager Lori (not sure that's the correct spelling) whom I explained my experience, me getting sick and how I frequent this location and she not once apologized or tried to make the situation better. She had awful customer service skills, and just dismissed me to the hospitality team whom I have not heard from. I am very disappointed in her "managerial" skills. A lack of concern or care about a customer getting sick is despicable. read more

It was a decent experience. Decent burger and fries with an ok milkshake. For shakes to be half of the name of the restaurant, I'd expect more options and freedom to choose but there's only a few to choose from. read more

The worst grilled cheese I could have imagined.... Shocked that they charge so much for poor food!

There's nothing but chaos in this restaurant, and the lack of condiments where hotdog is stunning ketchup mayo mustard and hot sauce that's it no pickles no relish no onions no nothing what a lousy rip off read more

This is a new restaurant in Alphatetta so I know it will take time to work out the kinks. My wife and I ordered two cheeseburgers, fries and strawberry shakes. We ordered on line and picked it up through the drive. The price shocked us, $36.00! The fries were cold, the milkshakes tasted like something made out of powdered milk and strawberry flavoring. The burgers were "ok". Be prepared to spend a lot of money and getting substandard food. read more

2 Burgers, a shared order of fries and 2 soft drinks. $29. Wish they offered financing. One and done.

Terrible! Overpriced food....I honestly think the reason for the markup on what I think is less impressive than burger from McDonald's, is that all of the packaging is made from recycled paper. Too bad the food doesn't reflect the amount spent. It was terrible. I had a cheeseburger, fries and a purple cow (which had no carbonation). Disappointed for sure because I had heard good things. I won't be back. read more

Love the burgers and the gelato! Enjoyed the outdoor eating area. I highly recommend it! read more

I love shake shack and maybe I was just hyped to have it again because In N Out was such a disappointment. I ordered my food to go online but when I got there it had been sitting and the cheese on my fries had melted in that cold weird way. It was good I still ate it but I've had better shake shack meals. This seems like a new location so maybe that's why. read more

Best fast food burger I have had in a long time. The crinkle fries were perfectly cooked and tasted great. I had the vanilla shake and it was very tasty. The lemonade was a little weak but that's lemonade with ice. read more

I have been to multiple shake shack locations, and this one was by far the worst. I know this location is new, but that is no excuse for the product they gave me today. I could name 10 different hamburger restaurants in Atlanta right now that are better than this shake shack. I have always been a fan of the franchise, but it seems to me the staff they have hired and the quality of food they are putting out are substandard. I hope they turn it around, but at this point it makes no sense for me to drive 20 minutes to get this versus four other places nearer to my home. read more

Shake Shack Alpharetta - Burgers Near Me - Alpharetta, Georgia

This is a new location in Alpharetta. Very clean inside dining area! Wonderful burger and great service! Made fresh!! The only reason that I didn't give it 5 stars was due to the bathroom. It was 11:00 am and they had just opened for the day and The toilet seat in one of the bathrooms had urine all over it. (I did tell a worker) read more

Great food, I pulled up to the window and got my order almost immediately after ordering on the app. And the lady was super nice.

Satisfy your cheeseburger crave here! Delish burgers on toasted rolls with crispy fries but make room for a shake or better yet frozen custard! Customer Friendly crew is top notch. read more

Way overpriced and be prepared to wait a good bit for your food. Milkshakes are small and honestly nothing to write home about.

Very clean delicious burgers and super friendly staff we love it. Can't wait to come back. It's just a little busy sometimes

Good food and a friendly staff. The kiosks are typically busy and at times somewhat confusing when placing and verifying your order. Food is prepared to order and typically ready very quickly. Nice place to drop in for a good and quick meal. read more

We can here to check it out as we have never had one nearby and this one recently opened. Haven't eaten the food yet but when we came in they said they had no shakes. So today the are the "no shakes shack". That's pretty disappointing. read more

Everyone is so kind here. Food was amazing. Expect a line they are always packed people are so excited about the new location. 10/10 would recommend read more

Shake Shack Alpharetta - Inside - Burgers Near Me - Alpharetta, Georgia

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Easy ordering at the monitor. Tasty burger, though the bun is a little soft for my taste. Great fries. Didn't get a shake.

The food tastes good, but way way too expensive for what it is. Two relatively modest burgers, one drink, one fries with cheese - over $30??? come on. We won't be back. read more

This is the best burger place!! It's fast and it's so delicious! I went two days in a row because I needed another burger from here!!

The burgers are great!!I love the crispy fries and cheese sauce!!!The only reason i gave it a four star was the ability to order in the drive through. read more

Overpriced. Burger was good. The crinkle fries were disappointing. The milk shake terrible

Worse customer service in Alpharetta! Lots of employees standing around no one helping customers.

Burger was good but a little cold. The worse thing is having the cook eating fries while making your food. GROSS... never going back

I was not impressed at all. If you want a good burger go to Village Burger or Craft Burger. The ordering kiosks seemed to really slow things down. If you get through part of the order and want to go back and edit, it didn't seem obvious how you did that. The burger was small and while I love crinkle fries, the serving was mostly small, broken pieces. And the place was LOUD! I see no reason to go back. read more

Best chicken sandwich I have had. Quick serve or sit down restaurant. Popeyes chicken sandwich gets a lot of hype but I thought Shake Shacks was better. read more