terrible service took too long to get my food. Also gave me a turkey burger instead of the I wanted

We waited over an hour for our food. When they brought it, they forgot half of our order. They don't have people to clean tables.

First time visiting shake shack. I ordered online then went inside to pick up. Wasn't busy asked the guy next to me how do I know when mine is ready? He said they text you . So I stood there for about 20 minutes know one asked if they could help me. So I got someone's attention and asked about my order. He asked me to show my email and then he went to a rack and it was sitting on a shelf he tried to hand it to me and I said how long has it been sitting there? He looked at the receipt and said he would remake my order. By the time I got my order it was about 40 minutes. I got a bacon burger fries and a shake 20.00 . I will not be going back. read more

Food is okay... service is pretty iffy. I am okay with them not offering drive up but if they is the case, they need to be more responsive about the online orders. I placed an order in the parking lot and it told me it would be 20 minutes for two shakes. That seems excessive. I finally just drove up to the drive thru after 15 minutes and my shakes had been sitting there ready. Another time, i ordered ahead and drove up and again, my shakes were sitting ready to be given to me but I still hadn't been prompted by the app. They need a better hand hold between the app and the store. Orders should not be sitting, waiting to be picked up (with people waiting to be prompted to head to the restaurant). This is inefficient and a waste. read more

Came in early for lunch. One of 6 people inside. It took about 20 minutes to get my $21.00 meal. Burger, fries and drink. The fries were overcooked and about 3 good fries on the plate the rest were small little broken pieces. The burger was overcooked and crunchy, The bun was fresh. Management needs to visit some of the other Shake Shack around the country to see what a burger and fries taste like. Will not go back, save your money. read more

It was a solid experience for what it is and because we didn't expect too much. Ordering at tablets was convenient. People were nice and the food came out quick. We ordered a variety of burgers, fries and shakes. All were good but the cookies and cream shake was the only thing that stood out as excellent. One obvious disappointment was the cheese. No matter the form out it, it didn't have any flavor. Good texture, just no flavor. 5 people and basically $100. For the cost, I prefer 5 guys. Your paying for the name a little bit here. read more

Food is good but they randomly turn off the online ordering - no rhyme or reason. When you order inside, you have to wait like 15 minutes for your food, which isn't ideal when picking up takeout. The online ordering system is great when it's turned on but the employees turn it off often and sporadically. Never ever see this with other locations, just alpharetta. Update 2 weeks later: wanted to order shake shack tonight and wouldn't you know it but online ordering is turned off for alpharetta...at 7:30. If I'm going to have to wait inside to pick up my food, I'll just go to Five Guys. Shake Shack's advantage was the online ordering/drive-thru, but since it's turned off so often, I'll stop trying. read more

We were so excited to try this location. Don't freak out if the line is long. It moves fast. The ability to use self-service ordering with our credit cards was very convenient. They sent us a text message when our food was ready. The food-Let's get straight into it because that is what we did to this amazing meal. Our burgers were awesome and cooked perfect as always. Juicy with crispy edges. It's not often to be able to get both in a burger but they pull it off each time. The fries were hot and crispy. I love their unique lemonade flavors. I don't remember which one we got, but it was one of their summer specials. Though they were busy, the customer service was on point, the restaurant was clean, and our food was amazing. I definitely recommend trying this new location! This location is only 15 minutes from us so we're definitely putting this in our rotation of places to eat burgers. Yum! read more

See all

Shake shack is a perennial favorite. They are consistently delicious but they also keep it fresh with new burgers and shakes. The in store app ordering allows you to make your order and sit or you can talk to one of the friendly staff up front. I love this spot! read more

I'd like to nominate myself for employee of the week. I missed training, but managed to order quickly and accurately at the kiosk. Because these are restaurant prices, I have matching expectations of not only the food but the service too. Food would be 4ish stars, but everything else is lacking. New operation but it isn't clean. Side station is a mess and so is the bathroom. I'm sensitive to staffing issues in the world right now, but they have plenty of people working for a Tuesday night at 7:00, approximately 40% full. The problem begins and ends with people management. The only "adult" is busy expediting food, leaving teenagers to interact with guests. I watched the four groups behind us get their food first before approaching the counter. I wasn't brusque, intimidating, rude, etc... I just got the dismissive, no eye contact, curt, "it's coming next." Then four teenagers got their food as I watched them scramble. Five more minutes pass and the adult turns around with our tray, says the name and, again no eye contact, acknowledgement, apology, excuse, turns back to expediting. We're missing two minor items (a condiment and a side) and I have the kitchen receipt to prove I ordered them, but I don't have the time or patience left to ask. So again I'll say...I nominate me for best employee. Food is only half of your product. Your people served food, but not this customer. The Shake Shack model works. Your people need better training. Case and point, I have zero hopes of you responding... read more

Don't forget to add a milkshake and fries at Shake Shack. Great service on our most recent visit.

I ordered a mobile order, receive a text the order was ready, but a customer refused to leave the window and blocked all other customers from getting their order until their food was ready - over 20 minutes! Shake Shack served us cold fries, cold burgers, and totally melted custard. I understand the customer would not move from the window, but over 15 cars were stuck in the line unable to escape with the drive-up layout. The manager should have called the cops on that customer to clear the line and sent the workers outside to hand out the dinners. We paid for old food and had to wait in line again to get another custard. The workers were stressed out also. read more

While the food is tasty, the price and portion sizes are the reasons that I have to knock down two stars. I'll get the negatives out of the way first. The burgers are small, whether you get two patties or one, it's still small ESPECIALLY for a $15 price point. The shakes were small as well and the purple cow float was flat with half a scoop of custard. Using the custard vs. ice cream argument as justification for the price of those don't work when you compare to places like Andy's and Culver's. If you are paying for your order with card, you're immediately using the tablet to do all of the ordering and paying. If you're paying with cash then you go to the register to place your order. I don't have anything against ordering with a tablet but it felt like an odd choice; we also go to the counter to get our food once you receive a text that it is ready. However, when I went up the person at the counter acted is if they had no idea what I was talking about when I said I got the text that my order is ready. We've only been to one other Shake Shack location in Orlando, FL and they had much better service (even when it was a peak busy time - weekend evening in the summer); they took the time to give us food recommendations, checked in periodically to see if we needed anything during our meal, and the fries were more well seasoned. As for the positives, the burgers did taste good and the fries were hot and crispy but again, I can't justify that as enough to make me go back to this location again especially considering other very good burger places in the area. read more

You can only order from their monitors and half of them are down. Go figure. Vegetarian burger options are inadequate. Not everybody wants a giant mushroom in lieu of a burger. Just not well run or planned out. Order takes a long time. read more

They are having a rough time with the volume. Be prepared to be really patient. The drive through line is app orders only which was disappointing. Would be much faster as a true drive through. When they get too busy inside they shut the app off and you are forced to park and go in to order. Food wasn't same quality as other Shacks but I think once they get it together they will be better! read more

They should do away with the App and puck up window. Doesn't work conveniently. Just do a drive up like everyone else. Oh and what a rip off...tiny little sandwich. Don't waste you money or time read more

They don't want to talk to you. They've installed a bunch touch screens so you can order your own food. It's not my job to spend five minutes trying to get a stupid order for burgers and fries into a computer. I just want to eat. Not great to share a smudgy touchscreen during a pandemic right before you eat either. I needed a gluten free bun on my order - this was not supported on the touch screen. I had to get an associate to manually enter my order in the cash line. Restaurant has all hard surfaces and is very loud inside. Drive through isn't really a drive through, it's just a mobile order pick up window. Again, they don't want to talk to the customers and it shows. Burgers were meh - order was incorrect when I got it. read more

Great strawberry shakes albeit a little pricey. Good beef but they cook the heck out of it. Pretty good fries. Unimpressive at best.

I called the store to tell them about my experience and left a rating and the only person that reached out to me was the manager Lori (not sure that's the correct spelling) whom I explained my experience, me getting sick and how I frequent this location and she not once apologized or tried to make the situation better. She had awful customer service skills, and just dismissed me to the hospitality team whom I have not heard from. I am very disappointed in her "managerial" skills. A lack of concern or care about a customer getting sick is despicable. read more

This is a new restaurant in Alphatetta so I know it will take time to work out the kinks. My wife and I ordered two cheeseburgers, fries and strawberry shakes. We ordered on line and picked it up through the drive. The price shocked us, $36.00! The fries were cold, the milkshakes tasted like something made out of powdered milk and strawberry flavoring. The burgers were "ok". Be prepared to spend a lot of money and getting substandard food. read more

There's nothing but chaos in this restaurant, and the lack of condiments where hotdog is stunning ketchup mayo mustard and hot sauce that's it no pickles no relish no onions no nothing what a lousy rip off read more

Very good burgers, fries, and chicken sandwiches. I'm a big fan of whataburger and to me shake shack is about the closest you can get fast food wise to that. read more

2 Burgers, a shared order of fries and 2 soft drinks. $29. Wish they offered financing. One and done.

service is always garbage, everyone seems miserable, the burgers are soggy, the fries always taste bitter like they're cooked in oil that needs to be changed (I've worked in kitchens I would know) they skimp sauce portions always and the drinks are either flat or lacking flavor (lemonade). I've tried other locations- this one is the worst I've ever been to. tried it twice both times I've had issues. I get people have off days but this location needs new employees or management read more

This is my go to burger place. I don't eat fast food but I do love there burgers. Smashed perfectly and crispy on the outside. Rolls are nice and soft. Also love there fries because they are seasoned perfectly, crisp and hot! read more

The food service was perfect and the food was soo delicious! I would to to come here another time.

Best burger I've had, worth the drive. The food was just as good as people said it would be.

After I ordered on their computer screen and had a problem which was possibly my fault, I say that in their behalf, I ordered again at the front. You order, pick it up, go back and ask for condiments that are not out for convenience and then clean up your own table as we do in fast food restaurants. When you pay up front they say something like, please be kind to our staff and tip as you swipe your card. I did everything but cook it and was quite disappointed in how it tasted. Not quality for the price! read more

It was a decent experience. Decent burger and fries with an ok milkshake. For shakes to be half of the name of the restaurant, I'd expect more options and freedom to choose but there's only a few to choose from. read more

One of the best customer service experiences I've had in a restaurant in many years. All the employees actually cared about their customers. I was greeted when I came in. Was asked if I needed help placing my order on there newly updated devices. I was asked if I wanted a refill beverage to go. Spoke with manager about great service, and she was very appreciative to hear the feedback. read more

The worst grilled cheese I could have imagined.... Shocked that they charge so much for poor food!

Terrible! Overpriced food....I honestly think the reason for the markup on what I think is less impressive than burger from McDonald's, is that all of the packaging is made from recycled paper. Too bad the food doesn't reflect the amount spent. It was terrible. I had a cheeseburger, fries and a purple cow (which had no carbonation). Disappointed for sure because I had heard good things. I won't be back. read more

Love the burgers and the gelato! Enjoyed the outdoor eating area. I highly recommend it! read more

I have been to multiple shake shack locations, and this one was by far the worst. I know this location is new, but that is no excuse for the product they gave me today. I could name 10 different hamburger restaurants in Atlanta right now that are better than this shake shack. I have always been a fan of the franchise, but it seems to me the staff they have hired and the quality of food they are putting out are substandard. I hope they turn it around, but at this point it makes no sense for me to drive 20 minutes to get this versus four other places nearer to my home. read more

Shake Shack Alpharetta - Burgers Near Me - Alpharetta, Georgia

I love shake shack and maybe I was just hyped to have it again because In N Out was such a disappointment. I ordered my food to go online but when I got there it had been sitting and the cheese on my fries had melted in that cold weird way. It was good I still ate it but I've had better shake shack meals. This seems like a new location so maybe that's why. read more

This is a new location in Alpharetta. Very clean inside dining area! Wonderful burger and great service! Made fresh!! The only reason that I didn't give it 5 stars was due to the bathroom. It was 11:00 am and they had just opened for the day and The toilet seat in one of the bathrooms had urine all over it. (I did tell a worker) read more

Best fast food burger I have had in a long time. The crinkle fries were perfectly cooked and tasted great. I had the vanilla shake and it was very tasty. The lemonade was a little weak but that's lemonade with ice. read more

Satisfy your cheeseburger crave here! Delish burgers on toasted rolls with crispy fries but make room for a shake or better yet frozen custard! Customer Friendly crew is top notch. read more

Very clean delicious burgers and super friendly staff we love it. Can't wait to come back. It's just a little busy sometimes

Great food, I pulled up to the window and got my order almost immediately after ordering on the app. And the lady was super nice.