Heat went out when hydronic boiler failed. Justin was professional, knowledgeable and efficient. He…read morehad us up and running during visit and ordered the parts need for a more durable solution. We will use them when we install a ductless A/C system soon.

Man, terrible experience:…read more No-showed on their 9-11am window. Then, I call at 11 to make sure everything is ok and they say they will call back shortly with a new time. I never get a call. So, I call them again at 1 and they have no answers for where the technician was, why I wasn't notified about the cancelation because apparently he called in sick that morning, or why they never called me back earlier. Their solution was to come up in another in 8 days time, ANOTHER 8 DAYS. When I originally made the appointment and during this whole conversation, I made it clear that the (relatively) minor work needed to be done asap so we can finish closing the home loan with our bank which clearly meant nothing. I am still in shock. It's like they wanted to lose a customer. Just wild.

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

We had Lance Griffin come to the house for an annual check on our air conditioning unit. He took…read morehis time and explained exactly what he was doing and why. He is a nice and relaxed service member of Andy's which we have used for various things in the past. I highly recommend both Andy's and Lance.

Andy's serviced both my gas fireplaces and did a great job. In addition to the service, their…read moretechnician, Tim, was super helpful in helping me understand how to work features of my fireplaces I didn't even know existed.

Thorough, professional, and quick. Full service done while being mindful of my wife and kids.read more

Shout out to #pillarheatingandair. My Air Conditioner died and I had two other companies come out…read moreand tell me i needed a new Air Conditioner. Damien Taylor, the owner for Pillar heating and Air (also does appliances), came by and found a loose wire. He reattached the wire and the air conditioner started working. Paise God!!!

Our AC unit decided to call it quits right as another wave of 100 degree weather came into our…read moreregion. We called and left a message late Thursday night, tried again Friday morning and Pro1 was to our place before 11am, AC fixed before noon and we were back to cooling down our house as the heat moved in. We highly recommend this company to come out and service your ac and heating units. They are timely, break down the issue in a way you can understand, and are quick to repair any issue.

So... cool story. Nick, from Pro1 installed our first central AC unit back in April of 2019 at our…read morehouse in CDA. Little did we know, we'd be moving to Hayden in 2020, into a house with.... No central AC. LOL. So nearly one year to the day we had Pro1 do another install for us. They were great again. I'm extremely happy with the results. Hopefully this will be our forever home, and these new system installs won't be a yearly tradition for us going forward. Thanks Pro1 for another great install.

I requested a quote on new air conditioner and furnace. I had received a first quote from the guys…read morein the pink truck and was astounded that the "deal" they offered was for $10,000. This prompted the call to Borders. Daniel Savage came out and told me I needed neither a new AC nor a new furnace. Let the AC serve me until it was dust and he informed me, the furnace was only 9 years old and certainly in no need to be replaced. I was appalled that the first guys were going to sell me something that I didn't need and couldn't afford. Thank you Daniel Savage, for being honest with me! I will gladly use Borders again for any future service needed!

These people sent me a bill for a service I didn't order. I told them I didn't order it and that I…read morewould not be paying the $112 for putting in a filter that my tenent ordered. I told them to send it to collections and then they called my wife and threatended her with collections so she paid it because she didn't want to have to deal with them again. I see other reviews about how rude and abusive the billing person is and this was the case when I talked to her. I would never use these people again under any circumstance. I even told her that we had just used them to install a $15,000 heating system and that they should find the tenant or just eat this service which they charged me $50 for a ten dollar filter and $62 for what couldn't have taken more than two minutes to install. DO NOT USE THESE PEOPLE!

Don was very professional and knowledgeable and was able to fix our furnace in no time. We will be…read moreusing him in the future. Very reasonable on pricing. And we are both very pleased with his service. Thank you again, Don.

Was trying to get a new install on a new home build. The quote was good but the service was not…read more After giving the deposit that was to buy the equipment, everything went down hill. What was supposed to take 4 or 5 days was not done 6 months later. The duct work was put in but no heat pump ever showed up. "I am waiting to get paid from the next job to buy your heat pump" Not showing up when scheduled was a regular thing. The most stressful contractor i had to deal with. When the air handler WAS put in (still no heat pump) I found out it was put in upside-down. I had to hire another crew to finish the job so I could finish my house. I never got the heat pump and now I have an air handler unit sitting in my shop. Buyer beware. I would like to file a claim with yelp too.

Had our annual preventative tankless water heater and propane central heater servicing performed…read moretoday. As an aside, both these systems were both installed by J.A. Bertsch. Eric arrived on time and performed both services in a timely fashion. The units were in decent shape, but the flush of the water heater proved the necessity of annual maintenance for enhancing the reliability of the critical systems. Eric explained everything he was doing and meticulously fine combed through both units. Due to Eric's continued excellence (this was the 3rd time he was here), I plan on maintaining the 'Comfort Club' annual plan with J.A. Bertsch.

I had signed up for the maintainer program and every time a tech came they would give me estimates…read morefor hundreds of dollars. Where the techs are nice enough this company doesn't give a hoot about customer service and the administrative side is even worse. I will look forward to moving on to company who cares enough about their customer instead of being a number.

If your geothermal system was installed by RDI and your system subsequently fails and you try to…read morecontact RDI, no one will call you back. I wound up contacting a different heating and cooling company to fix problems due to faulty installation. Now everything is working fine again, but I would never personally do business with RDI again. The installation technician had an attitude and couldn't get along with the onsite construction crew. I did my best to get along with him, but he was arrogant and short-tempered. That was quite a few years ago and there's a good possibility he doesn't work for RDI, but I kind of think he does. I've left messages to speak with him prior to calling a different company for help and he never returned my calls.

Negative a hundred stars. **PLEASE READ TO AVOID THE…read moreSCAM.** This place is a shady, scam riddled company. How you guys sleep at night is beyond me. You've been reported to the better business bureau, your business card has been posted on social media and all my friends/neighbors have been told to avoid you at all costs. I'm just appalled. Lets start at the beginning shall we? You cancelled on me twice. Always having to reschedule the day of, for sick technicians or an emergency. I had requested my AC looked at, but after all your cancellations it was too cold to do that service. After that I had a feeling you weren't someone I'd use in the future. Steve was sent out and lied to our face about a crack that was potentially leaking carbon monoxide. We asked how bad the risk was and he said "you're risking dying". I hate when companies use fear tactics without educating. No, "let's do a test and see" or "I'm not 100% sure but I'd like to check to make sure how bad the leak is". He turned off the gas and said we could turn it on after he left. Just rude, shady and unprofessional. It took him a few *minutes* to find this leak that DIDN'T EXIST. He made us feel forced to purchase a new furnace today. Just horrible, awful... ugh. Even my husband knew you were a scam and told me during his inspection to find a new place right away. ***The good news is we called an AMAZINGLY HONEST AND PROFESSIONAL company called ACI who came out right away, told us you scam constantly and did an extensive inspection and even ran tests for carbon monoxide (which Steve never did). No cracks. No leaks. Never pushed anything on us or used fear tactics. This scam company offered us a free inspection. Said Steve would change the filters (which he never did) and whatever this "bright beginnings" is that promotes your business, they will know you're a scam and a waste of air. I'm just so appalled. So, are you reading reviews looking for ac and furnace help? If you are, contact ACI. Tanya and Dean were incredible. Promise. I almost threw $4,000 down the drain today. $4,000 for a furnace that works great. That's not money we just have laying around, that's my children's college fund. ACI kept that money in my pocket and when I need to spend that money on a furnace, I'll be using ACI.