Today, after 4 months of my last visit, I was informed through an email that I have an outstanding…read morebalance of 158 dollars from Legacy Dental. I checked the billing and noticed a dental scan was not being covered by Blue Cross Blue Shield. At the time, the hygienist assured me all procedures would be covered my insurance. I called the billing department and was told my insurance rejected the panel scan as being unnecessary. They, of course would not waive the charge. I told them this business practice was unbecoming, unethical, and very misleading. I should have paid attention to the earlier Yelp review of a similar incident over a billing incident at this practice. I will NOT be returning back to this practice.

The care quality was good. The dentist and her assistant, Erin, were very professional and…read moreaccommodating. The office experience was horrible! I went in for a dental emergency. When I checked out I was told that my insurance would not cover any of the services I received or a new partial plate that had to be made and I had to pay $4000 up front!! The financial representative was quite rude and pushy. I told her that I would pay for services received that day and the rest when I received them but she said they needed the $ up front to pay the lab. I find it hard to believe that the practice had no operating expenses! I paid the $4000. Two months later, after contacting my insurance carrier, I found that the claim was filed incorrectly and some of the services I received were covered and I had been overcharged. I made several attempts to contact the financial representative at the office and she would not return my calls. When I finally reached her she told me that refund was being held for some insurance policy that I signed for on the new partial. That was the first time I was told that such agreement existed! After three months and my insurance payment made to the practice, I finally got the refund. When I picked up the check I requested paperwork on the work completed as well as my treatment plan. Needless to say, I will not be going back to this dental office due to the rudeness and inefficiency of this person on their their staff!

Dr Vondrak and her team including Dr Mayo and Dr Rainbolt are simply fantastic! Both my son and I…read morehave been seen by all three providers for years. From routine cleanings, fillings, crowns, to tongue tie surgeries, oral appliances, headgear, and braces.. I feel like we've done it all! The care in the office and the follow-up once you are home is exceptional. These women are so knowledgeable I would not go anywhere else. My smile and oral health is perfect now and my son is on the right track. I'd also like to pay my compliments to the office staff. From questions regarding insurance benefits, to scheduling appointment times, to even dealing with my ex-husband...these ladies are amazing and irreplaceable! I wouldn't go anywhere else!

I highly recommend this office of professionals! My one month old was tongue tied and I went in for…read morea consult with Dr. Rainbolt. She was so kind, thorough and patient. She was able to do the laser procedure on the spot and we noticed an immediate difference. The entire staff was amazing, including Heather who assisted with the procedure. The office is clean and the staff is educated and obviously great at what they do. I can't thank them enough!

It seems like this clinic nickels and dimes. Their work isn't that great of quality, and they push…read moreunnecessary, or more expensive procedures. They twice told me I needed a crown instead of fillings. I got one of the crowns done, and then switched insurance to a very expensive one so on Jan 1st I'd be able to get the other one done. (They were not happy I wanted to wait a month and a half to get a crown). I saw a new dentist in January and he said I just needed a deep filling, and looked over my X-rays and said I never needed the first crown. They upsold me on a laser gum treatment and told me insurance would cover it.... It covered $40? I paid the remaining $150 out of pocket. I also got a bill from them 7 months post service saying insurance didn't cover something. When I looked at my insurance, it was denied for failure to submit the claim in a timely fashion. It took 3 phone calls before I finally said: "it looks like it was denied because it wasn't submitted by your staff on time, is that what you're seeing on your end" and magically the bill disappeared. Great personalities, terrible people, terrible treatment.

Have an appointment tomorrow…read more The other office on 73rd I've been going to for couple years and have always been treated like I matter. The team is great there!!! Thanks!!!

Who knew a trip to the dentist could be this enjoyable? From the moment I walked into Pacific…read moreSprings Dental, I felt more like I was checking into a spa (minus the cucumbers on my eyes) than a dental office. The front desk staff is incredibly welcoming, the waiting room is cozy, and best of all--zero judgment about my flossing habits (or lack thereof). I have been going to Dr. Franco for longer than I care to say and he and his team are absolute pros. They explain everything clearly, work gently, and even manage to crack a joke while wielding dental instruments like seasoned comedians. My teeth are now cleaner than my life choices, and I actually look forward to my next visit. If you need a dentist who's skilled, friendly, and maybe even a little fun--look no further! Highly recommend!

Been a patient here for 17 years. I don't feel valued as a patient anymore and an looking for…read moreanother dentist. Pacific Springs gives good care and has competent staff. Problem is they simply have gotten too big and patients have to wait six months plus to schedule a simple cleaning appointment. I feel like a number and no longer a valued long term patient. They obviously have too many patients and won't hire more staff so my business will go elsewhere.

I went to Dr Panneton for an implant. He did a great job. You can't even tell the tooth is fake. He…read moreis personable and listens to your feedback. Great guy that stands behind his work.

I've been seeing Dr. Panneton for 7 years. I had major jaw issues and he was able to evaluate my…read morebite, muscles, and treatment so I wouldn't be in constant pain. My teeth had already started cracking and breaking and they took great care with doing quality crowns and cleaning to ensure it stays healthy. I have been impressed with the continued care, personal attention and updated equipment. If you want a great dentist that cares about you, here he is. They are also spot on for estimating cost with insurance coverage.

I came here for a needed crown and had 2 amalgam fillings removed in 2021. Unfortunately they were…read morenot careful in the removal process and I now have palladium/mercury poisoning and need to have chelation IV therapy to remove the heavy metals in my blood due to a chronic high platelet count. My platelet count was fine prior to my visit with Dr Hascall. My hematologist now wants to do a bone marrow biopsy to check for cancer. Stay far alway from this place for any removal of old fillings. Also, Dr Hascall seemed to be more concerned if I was fully vaxxed, which was none of his business.

Best Dentist Office in Omaha!…read more We started coming here when We lived close, they've since moved locations and the new office is great! The front desk staff is amazing and make you feel really welcome (almost like you've known them your entire life)...Also I'm so happy with my hygienist Lisa... She is so awesome... I have been to numerous Dental providers over the years and have had some Bad hygienists and Dental visits in general. We love coming here, they know you by name and are so friendly! Even after moving this year we plan on making the long distance drive back to Omaha to see Dr. Smith!

Clean, Quick, & Friendly! I visited for the first time and will definitely be staying with this…read morepractice. They took their time to make sure any concerns were addressed and they took care of everything super efficiently. I've never heard of a dentist that has a therapy dog but I would return just for him!

Hands down the best Dental Practice I have ever gone too! Staff is amazing and Dr. Burchfield is…read morefantastic

First impression is a lasting impression I've never seen…read moresuch cutting edge equipment Totally impressed with this organization

I appreciate the time and effort of the whole team at Evergreen. As much do not like getting work…read moredone on my teeth (ugh), If you need to go to the dentist, I highly recommend them!

I highly recommend this dentist. Extremely competent, professional and friendly. She has an…read moreexperienced staff that provided wonderful service. I trust her judgement, and feel that I received service that was well worth what I was charged. The Doctor's office was well staffed, and well appointed with the latest equipment. I am always suprised what an investment dental professionals make in order to provide their services.

I made an appointment for a dental exam and cleaning after deciding to switch dental providers a…read morefew weeks back. Upon arrival, I was filling out forms and became very uncomfortable with a page of 'fees' based on a variety of scenarios such as calling to cancel an appointment within 48 hours of a scheduled exam. In the past, I have contracted a cold or illness before a scheduled medical appointment. These issues happen but this provider was going to charge you a hefty fee for calling to cancel an appointment 48 hours ahead of time...ridiculous. The one that bothered me the most was the transfer fee if you decided to go to another dental provider. This is when I decided not to use this dental practice. I understand when you fail to show up for an exam but when responsible people are being 'nickeled and dimed' this is where I chose to seek another dental practice.