Today, after 4 months of my last visit, I was informed through an email that I have an outstanding…read morebalance of 158 dollars from Legacy Dental. I checked the billing and noticed a dental scan was not being covered by Blue Cross Blue Shield. At the time, the hygienist assured me all procedures would be covered my insurance. I called the billing department and was told my insurance rejected the panel scan as being unnecessary. They, of course would not waive the charge. I told them this business practice was unbecoming, unethical, and very misleading. I should have paid attention to the earlier Yelp review of a similar incident over a billing incident at this practice. I will NOT be returning back to this practice.

The care quality was good. The dentist and her assistant, Erin, were very professional and…read moreaccommodating. The office experience was horrible! I went in for a dental emergency. When I checked out I was told that my insurance would not cover any of the services I received or a new partial plate that had to be made and I had to pay $4000 up front!! The financial representative was quite rude and pushy. I told her that I would pay for services received that day and the rest when I received them but she said they needed the $ up front to pay the lab. I find it hard to believe that the practice had no operating expenses! I paid the $4000. Two months later, after contacting my insurance carrier, I found that the claim was filed incorrectly and some of the services I received were covered and I had been overcharged. I made several attempts to contact the financial representative at the office and she would not return my calls. When I finally reached her she told me that refund was being held for some insurance policy that I signed for on the new partial. That was the first time I was told that such agreement existed! After three months and my insurance payment made to the practice, I finally got the refund. When I picked up the check I requested paperwork on the work completed as well as my treatment plan. Needless to say, I will not be going back to this dental office due to the rudeness and inefficiency of this person on their their staff!

Wanted to give this place a chance before I gave a review. Went for a first checkup. Hygienist said…read moreI have no cavalries and then the doctor came in saying I have 2 like no big deal. I asked if I can see the X-ray but they said you wouldn't be able to see it as it is in between. Came back to get them filled and the dentist and the assistant were talking about how they are going on a Disney cruise with their family and how they should be closed on Saturday as I'm sitting there Saturday and the doctor needs time off because they are working so much? What? Why should I be hearing this as a patient. I understand they shouldn't just work their in silence on my teeth but maybe understand your patients can hear you and choose a different topic of conversation versus complaining about your work schedule on the day I'm sitting there. Then confusion on billing. All I need to know is the price you are charging me and then I can call my insurance myself to confirm what is covered! 2 fillings is a normal procedure so either they upsold me or lied about their cost. Fast forward 6 months for my cleaning. Reached out for a reminder and only has 1 appointment time available in the next 3 weeks. I said okay, I will call back. Was able to text and confirmed an appointment but unfortunately after I confirmed a major change in my schedule for work changed and here I am 4 days later trying to get a hold of the office to change and/or cancel out of respect for their schedule and can't get a hold of anyone. Was on hold for a total of 50 minutes!!!!! Sent the texts back for 4 days asking to cancel and/or change and then submitted another request online to cancel/change but nothing. This is a simple cleaning! I understand if I needed more extensive work but there a million other dentists in the state of Nebraska that can do that and clearly this place does not. Hire more staff or stay open longer to accommodate your patients!! I'm giving up and taking my insurance money elsewhere!

I will NOT comeback this place after been 2 year with them. DO NO RECOMMENDATIONS to everyone too…read more I just have DEEP clean in October or November everything was good. The Hygienist lady who pretty nice told me come back in 3 months for Regular Check up and cleaning. Then i made appointment in January. So before app i called ask if will be charge for regular cleaning cause i also call insurance they said should be cover 2 time for year. Then i went to my appointment 2:30 i got done at 2:56. Which like 20 min No XRAY... then I thought why is so quick maybe Regular cleaning. Then I GoT a bill. I call ask why and acc lady got angry with me. Because they have to do different type of cleaning causes i have a lot built up.IF i got a lot built up with only take less then 20 mins to clean my teeth? So app at 2:30 done 2:56 is the time i get out and call my driver to pick me up.and is take almost 10 mins for her to made another appointment for next time . I still have records in my phone showing the time i call my drivers. So 20 mins no Xray or anything and said i have a lot built up so charge me different type of cleaning? And what is customer service with the billing lady when i wondering about my bill?

Dr Vondrak and her team including Dr Mayo and Dr Rainbolt are simply fantastic! Both my son and I…read morehave been seen by all three providers for years. From routine cleanings, fillings, crowns, to tongue tie surgeries, oral appliances, headgear, and braces.. I feel like we've done it all! The care in the office and the follow-up once you are home is exceptional. These women are so knowledgeable I would not go anywhere else. My smile and oral health is perfect now and my son is on the right track. I'd also like to pay my compliments to the office staff. From questions regarding insurance benefits, to scheduling appointment times, to even dealing with my ex-husband...these ladies are amazing and irreplaceable! I wouldn't go anywhere else!

Stephanie (Dr.Vondrak) is amazing at what's she does, she has a knack for perfection: this is the…read moreright choice for anyone whom may want a great smile! : )

Have an appointment tomorrow…read more The other office on 73rd I've been going to for couple years and have always been treated like I matter. The team is great there!!! Thanks!!!

It seems like this clinic nickels and dimes. Their work isn't that great of quality, and they push…read moreunnecessary, or more expensive procedures. They twice told me I needed a crown instead of fillings. I got one of the crowns done, and then switched insurance to a very expensive one so on Jan 1st I'd be able to get the other one done. (They were not happy I wanted to wait a month and a half to get a crown). I saw a new dentist in January and he said I just needed a deep filling, and looked over my X-rays and said I never needed the first crown. They upsold me on a laser gum treatment and told me insurance would cover it.... It covered $40? I paid the remaining $150 out of pocket. I also got a bill from them 7 months post service saying insurance didn't cover something. When I looked at my insurance, it was denied for failure to submit the claim in a timely fashion. It took 3 phone calls before I finally said: "it looks like it was denied because it wasn't submitted by your staff on time, is that what you're seeing on your end" and magically the bill disappeared. Great personalities, terrible people, terrible treatment.

Who knew a trip to the dentist could be this enjoyable? From the moment I walked into Pacific…read moreSprings Dental, I felt more like I was checking into a spa (minus the cucumbers on my eyes) than a dental office. The front desk staff is incredibly welcoming, the waiting room is cozy, and best of all--zero judgment about my flossing habits (or lack thereof). I have been going to Dr. Franco for longer than I care to say and he and his team are absolute pros. They explain everything clearly, work gently, and even manage to crack a joke while wielding dental instruments like seasoned comedians. My teeth are now cleaner than my life choices, and I actually look forward to my next visit. If you need a dentist who's skilled, friendly, and maybe even a little fun--look no further! Highly recommend!

Been a patient here for 17 years. I don't feel valued as a patient anymore and an looking for…read moreanother dentist. Pacific Springs gives good care and has competent staff. Problem is they simply have gotten too big and patients have to wait six months plus to schedule a simple cleaning appointment. I feel like a number and no longer a valued long term patient. They obviously have too many patients and won't hire more staff so my business will go elsewhere.

I came here for a needed crown and had 2 amalgam fillings removed in 2021. Unfortunately they were…read morenot careful in the removal process and I now have palladium/mercury poisoning and need to have chelation IV therapy to remove the heavy metals in my blood due to a chronic high platelet count. My platelet count was fine prior to my visit with Dr Hascall. My hematologist now wants to do a bone marrow biopsy to check for cancer. Stay far alway from this place for any removal of old fillings. Also, Dr Hascall seemed to be more concerned if I was fully vaxxed, which was none of his business.

Best Dentist Office in Omaha!…read more We started coming here when We lived close, they've since moved locations and the new office is great! The front desk staff is amazing and make you feel really welcome (almost like you've known them your entire life)...Also I'm so happy with my hygienist Lisa... She is so awesome... I have been to numerous Dental providers over the years and have had some Bad hygienists and Dental visits in general. We love coming here, they know you by name and are so friendly! Even after moving this year we plan on making the long distance drive back to Omaha to see Dr. Smith!

Clean, Quick, & Friendly! I visited for the first time and will definitely be staying with this…read morepractice. They took their time to make sure any concerns were addressed and they took care of everything super efficiently. I've never heard of a dentist that has a therapy dog but I would return just for him!

Hands down the best Dental Practice I have ever gone too! Staff is amazing and Dr. Burchfield is…read morefantastic

First impression is a lasting impression I've never seen…read moresuch cutting edge equipment Totally impressed with this organization

I appreciate the time and effort of the whole team at Evergreen. As much do not like getting work…read moredone on my teeth (ugh), If you need to go to the dentist, I highly recommend them!

I made an appointment for a dental exam and cleaning after deciding to switch dental providers a…read morefew weeks back. Upon arrival, I was filling out forms and became very uncomfortable with a page of 'fees' based on a variety of scenarios such as calling to cancel an appointment within 48 hours of a scheduled exam. In the past, I have contracted a cold or illness before a scheduled medical appointment. These issues happen but this provider was going to charge you a hefty fee for calling to cancel an appointment 48 hours ahead of time...ridiculous. The one that bothered me the most was the transfer fee if you decided to go to another dental provider. This is when I decided not to use this dental practice. I understand when you fail to show up for an exam but when responsible people are being 'nickeled and dimed' this is where I chose to seek another dental practice.

Very friendly staff! I feel like they truly care about my dental health, not just about $$$. Love…read morethis office!

Gentle & caring dental hygienist, dentist & all other staff I've encountered here…read more I come here twice a year for dental cleaning. The dentist does a full oral inspection and once a year X-rays. They listen to any concerns & give you the best results. I feel great every time I leave knowing my teeth are in good hands.

I absolutely love my new dentists! Conveniently located just around the corner, I received amazing…read morecare from the hygienist and dentist I saw. I haven't been to the dentist in a while, so I was a bit nervous. However, I was treated with care and compassion from the moment I walked in the door. When I received my dental cleaning, the hygienist was very educational. I learned so much about Dental health that I will carry with me! Furthermore, they gave me some suggestions for a follow up visit (removal of an old retainer wire and teeth sealants). They gave me a great deal on the sealants, and were just as fantastic the second trip. I will recommend this practice to all of my friends and family!