As a first-time client, this experience was extremely disappointing. I booked and paid a deposit for a color appointment scheduled for May 28th and received confirmation that the appointment was set. Then on May 29th, *after 11 PM*, I received a text from a stylist named Genesis, stating she was no longer available.
I understand emergencies and scheduling issues happen, but the communication and handling afterward were frustrating. I had already arranged time off work and was then told no one was available for my original appointment time. I was eventually offered an appointment with the owner Kari Talarico, only after expressing dissatisfaction with the situation and mentioning that I planned to leave a review regarding my experience. By that point, I had already booked elsewhere.
After I requested a refund instead of rescheduling, the interaction with the owner Kari Talarico became tense and uncomfortable. During the phone conversation, I repeatedly felt talked over rather than listened to. The call ultimately ended while I was still speaking, with "bye" repeatedly being shouted over me before the phone was disconnected.
I'm overall disappointed because I was genuinely excited to try this salon based on the positive reviews and had hoped for a much more professional experience overall. The behavior of the owner was the final straw and I will not be considering this place of business moving forward. read more