I really wanted to rate the company higher. I've given them months to get it together. The service,…read moreconsistency and reliability just isn't there. I like the tech, Jeremy, but the company is a mess. No online billing, no response without several follow-ups, billing for a Control4 4Sight subscription despite it never working. And also requested multiple quotes for additional services, like automated blinds, and it took weeks and my follow-up to get a response. It also seems they're not very familiar with the product. After months, I'm still trying to undo/change presets from the previous owner, but only the dealer can do that. And isn't.

When I built my new home I used Audio Intersection for my low voltage, WiFi, security and whole…read morehouse speaker system. I have been nothing but impressed since! The installers took care of everything so literally all I had to do was come home and turn on whatever I wanted to use - whether it was the internet, the SmartTV or the sound system. When I had a small issue a couple of weeks after installation with the security system (oops, it turned out to be operator error and not their fault!) they promptly sent someone out for a free service call so I could feel secure in my new house. During the quoting process, Ryan also made really good recommendations when it came to what equipment and services to use. If you're like me and want to put yourself in the hands of the experts when it comes to home audio, security, etc. etc. then I highly recommend Audio Intersection!

David's Team installed 3 TV's to a new basement. Josh was professional, on-time, quick, and more…read moreimportantly spot on for the TV Installs. Probably wasn't challenging for them, but what would have taken many hours for me, they completed quick and knocked it out. They obviously have installed 100's to 1000's of TV's in all configurations. They were Awesome. Thanks David & Josh!

David and his team (Josh) are great. Professional interactions every time. They will take the time…read moreto get your input and make value based recommendations for your budget and your end game desires. I had a vision that he took and made it work. I wanted a kick@$$ media room AV system and also a gym sound system that would make my ears bleed. Plus, I wanted to be able to have the whole house on one media source (if I so desired). I got exactly that without paying what I thought I would have to.

We wanted to have a home theater in our basement and took an appointment with them. The guy came as…read moreplaned and we show him the place with our needs. We never heard from them since. I guess we were too demanding

I'm interested in a pair of speakers they carry so I filled out my info on their "Contact Us" page…read moreon their website. That was three months ago and I NEVER got a reply. So, I called two days ago and spoke to Kurt about the speakers and inquired about them accepting trade-in speakers. I figured they wouldn't because I purchased them a while ago from a different dealer, but figured it wouldn't hurt to ask. Kurt informed me he'd need to ask the owner and call me back. As I stated that was two days ago, and I never got a call back. I just called again and Kurt informed me that he "handed it off" to the owner and he was supposed to call me, which never happened. I guess the $7,500 (before tax) I was going to spend to simply pick up a pair of speakers means I am not worth the time it takes to make a simple phone call. Luckily Crutchfield carries the same speakers for the same price and they are quite interested in my money. I wanted to support a local brick and mortar store instead of an online behemoth, but unfortunately I cannot think of a reason to support such poor customer service.

I just used these guys again to replace a tv they had mounted on my wall with a larger 4K model tv…read more They also put up a new wall mount and tv in the bedroom. They are fast and efficient and very reasonably priced. I won't hesitate to use them again.

From the owner: Bassment Audio Home Theater is your source for home theater and home automation system sales,…read moreservice, and installation in the Hiram area. Whether it's home theater wiring or full home automation, our service professionals are well-qualified and happy to assist. There are many video and home audio companies, but none that offer the degree knowledge and full line of service that we do. Contact us today for more information!

Worst installer of my life paid the deposit forgot the Wires said he was coming back never did…read morenever contacted me or called me to touch base. Go get it done by some real professionals guys. All around thumbs down.

I just HAD to leave a review! The owner, John, and his assistant (I forgot his name- I aplogize)…read morecame through for me today! I called today and they showed today! Very reasonable prices, very professional and very quick!! They mounted my TV with NO WIRES showing and threw on some LED lights. I'm loving it! I know I talked them to death but I just wanted to know what was going on. I'm certain they were glad by the time they left with all my talking! Sorry fellas I just need to know things. Anyway, thank you for your patience, professionalism, prices and correcting a previous mounting mistake from someone else! I will def spread the word. Bless.

Had to get a projector and screen put together and mounted. Did a great job would recommend to…read moreanyone needing installation services

Awesome ! If I had to choose one word for the service that was provided I would definitely say…read moreawesome. I have a stone fireplace where I wanted to hang my new 75 inch television so I needed to make sure it was extremely secure. Mr. Davidson ensured my television was secure, he was on time and the price was very fair and reasonable! I will definitely save this business to use for all of my installations. He is the best !

We thought we were hiring a quality, professional company that would provide a high-quality product…read moreand experience. What we got was the complete opposite. The initial consultation went well. Then we paid our deposit and was scheduled. 2 days prior to the install date I called the companies office where a young lady answered. I asked her if the company provided any 3d renderings or images so we could be sure that we were on the same page. The lady stated that someone, I forget the name, was a VISIONARY and they do not provide images. We did not care for anyone's vision other than ours because we must live with it and we knew what we wanted. The day of the install. The sub-contractor shows up and proceeds to build. As I see the wall shaping up and did not look like what I expressed in my consultation. The guy says that to do what I ask it would be an additional $800 and I should pay him directly. Which after seeing more progress, was what I ordered in the first place. On a call with the owner of the company, which he acted as if he didn't know what was going on, we had to pause the project to have a meeting because I felt as if the sub was trying to hustle me. The sub constructed my wall with a wood veneer, and it was supposed to be drywall to flow in consistency with the rest of the room. I did not ask for wood, nor do we like it. After they were aware of their mistake, they spent time trying to convince us that what was done was better than what we asked for and that we should accept that. NO! the additional time, labor and costs are yours to deliver what we ordered. After this we were then rescheduled to complete this project only to again have poor communication with scheduling. The second day they come back they left a guy here to do drywall and the guy came to me and said he was not left with the proper amount of material to finish. I had to go buy the materials. As I expressed my dislike for having to do this with the owner, her is his response "This is something that can happen. You cannot calculate exact parts for the job, especially if it's custom and there are no descriptions of materials only a picture. I will go ahead and contact....". The guy measured and built a wall, and you say you can't calculate materials? WOW, so someone is incompetent. I own a business in a similar field, and I have never had to have a client go to the store. This is a piece of Sxxt operation ran by people with zero business acumen. Points: 1. Lack of communication between company and subcontractor. 2. Design was not the same as build. 3. I had to install dust barriers and floor coverings to protect my home. 4. Poor communication between us and the company. 5. We had to go out and buy materials. 6. They used my ladder/equipment. 7. Came unprepared daily 8. Poor scheduling and time management I totally regret giving these people my business.

Good quality workmanship, good communication during the project, and fair pricing. The single…read moredownside was a 2 hour delay for my appointment, which is understandable given their workload, but still an inconvenience. That's the only thing holding me back from giving 5 stars. Will recommend to friends and family for a trusted company servicing tech-related items.

Just got our 65" tv mounted outside by Trevor. He is super professional, attentive to detail,…read moreverified where it would be installed using tape prior to hanging it to give me a visual, and he assisted with setting up my Roku to ensure it worked. Want to give extra shoutout to their company as he also corrected the alignment of our indoor tv which was slightly off a few degrees from someone else 2 yrs ago. Lastly, he also installed an outlet so we can keep everything hidden. Can't beat the value as he saved me time, effort, and peace of mind. The cost is well worth it. To top it off, Trevor recently hung 3 TVs indoors at our daughter's new place so they are both in heaven right now.

The team from 3Cs A/V was definitely the right choice for our needs. Needed our TV mounted with a…read morewall mount unit that I purchased. They were available appointment wise same day. Arrived on time. We're very professional. Cleaned up behind themselves. The installation was perfect. Very neat. The cost was on point as well. The service requested was satisfied. Will call them again for future A/V needs.

John is terrific to work with. Very knowledgeable, works quickly, and explains his work thoroughly…read more Always a pleasure to work with!

Great service and much less than the dealer quoted! John was great with communication and was able…read moreto get the key fob created quickly! Definitely recommend for your locksmith needs