I wanted to drop a review for shaddock homes in the DFW area. Amazing experience building a home with them. From Jackie in the office, pre sale questions and everything in between up to closing and beyond was great. She answered any and all questions we had on the build. Michael was on the spot all through the build process and even post closing to help with any issues that arose and fixed them quickly the first time. Bailey helped after closing with any warranty issues that snuck up and even made multiple calls to me after closing just to be sure we had no more issues. Everyone at shaddock has been a class act. Hugely recommend if you need a builder. read more

Shaddock is hands down the best home builder . We had an excellent experience building our home with them. Joe was fantastic with front office coordination and planning, always responsive and clear. Greg did a great job managing the construction and build, with strong attention to detail, quality and communication. After move-in, JJ and Bailey were prompt, professional, and extremely understanding and helpful in handling and solving various warranty items. Highly recommend Shaddock Homes and their team for your new home. read more

Great experience from start to finish! Our new home here is everything we wanted and more, definitely exceeding our expectations compared to our last home in North Carolina. Kevin did an incredible job with the orientation and making sure the paint was perfect on closing day. Bailey is the best warranty guy we've ever worked with--super helpful and proactive. Also, thanks to George for the warm welcome at the office. If you're looking for a great team, ask for Bailey, Kevin, and George! read more

Lea, Matt and David were amazing to work with! I highly recommend shaddock to anyone.

Great experience from start to finish! Karen from sales, Bo construction and Bailey warranty made this home buying process and our forever home the best it can be. Couldn't rave enough! Come be our neighbor and get with the A Team to get your home! read more

We built our most recent house through Shaddock and Jay Bailey was amazing to work with afterwards. Shaddock was overall better in quality than the other builder (we won't name) we had for our previous house. Yes, there were some problems to be expected like most new builds, but nothing major. And Jay was easy to reach and timely in his communication so we felt at ease. Things were taken care of quickly, and that matters to us. He even reached out on two other occasions just to check in and see how things are going. read more

My family and I purchased a new home from Shaddock Homes in February 2024. We were very excited about buying a new build and had high expectations given the reputation of the builder and the price point of the home, which was around $900,000. After moving in, we discovered a significant issue with the electrical wiring on the back patio and surrounding exterior areas of the home. The area appears to have been wired only with low-voltage wiring, which has prevented us from installing basic features such as Ring security cameras, exterior flood lights, or even mounting a television on the patio. Several electricians have inspected the wiring and informed us that it was not installed correctly to support these types of standard exterior features. In addition, the spec sheet for the home indicated that it would come with a tankless water heater. However, after signing the contract it was later determined that the home actually came with a traditional tank water heater located in the second-floor attic. We brought these concerns to the attention of the builder expecting they would be addressed, especially considering this is a newly constructed home. Unfortunately, despite making them aware of these issues, the matters have yet to be resolved. This has been very disappointing for my family. What should have been an exciting experience purchasing a new home has turned into frustration due to the lack of follow-up and customer service regarding these concerns. I hope Shaddock Homes will take these issues seriously and work towards a resolution. At this price point, homeowners should expect accurate specifications, proper installation, and responsive customer service when problems arise. read more

I've waited 6 months to post a review because it's taken 6 months to fix things that should have been done BEFORE WE MOVED IN. Note * this review is not a reflection of JJ our warranty guy who's been AMAZING. We bought a house in the Fields under the assumption that Shaddock was a reputable builder. Our experience with the sales office was a bit of an annoyance & stressful to begin with but fine, something we could live with. But our experience with the Construction manager Greg Markovic was straight out of hell. We canceled our wedding and eloped so that we could put all our savings into building this home and it's been just a nightmare. Greg is the worst project manager construction oversight person and I'm shocked he has a job still given how many things I've heard from people living in this neighborhood. - zero communication about the build of the home; we had to constantly reach out but ultimately decided to just visit the site 2x a week ourselves - Installed the wrong balusters despite us IMMEDIATELY notifying them the day after install because we were visiting so frequently; Greg refused to fix it because he kept saying he's following the paperwork. I got the design center involved to confirm paperwork and then Joe & corporate involved to make him fix it. - We've had missing vanity lights for 6 months; they were finally delivered in May (we closed in December) and installed in June. And guess what, it's WRONG & I'll explain why in the next point - Our bathroom upstairs, measurements are completely off. Whoever drilled/installed the line for the toilet, did it in the incorrect spot. Because of this (& legal distances of cabinets from toilet etc) the cabinets built and installed are approx 5+ inches shorter than what they should be. And because of this, we were given tiny ass drawers that just barely fits a tube of toothpaste. Tell me how any human can utilize the drawers? And because of all this, it also affected the install of the vanity lights being incorrect (see all pictures for reference) and because of this, the entire design of the cabinet was changed and is different from what we signed in the contracts; and nobody notified us. - Our entire kitchen and bathroom cabinets are the wrong color. I asked Greg about this and he flat out lied saying it was correct. We got JJ involved (bless his sweet heart) who had the painter come in and he confirmed himself the color was wrong. We picked the EXACT color and design from countertop to cabinets as it was modeled in the design center so we knew it was wrong. We chose graphite which is a grey with a grey undertone & he painted it cyberspace which has a blue undertone. Completely changed the look and feel we were going for. - The bath tub and shower pan in 2 bathrooms were stained and disgustingly dirty. They were able to buff one out but the other one couldn't be fixed so it's permanently stained from construction debree. - Water leaks thru the front door whenever it rains - Our backyard fence wasn't even completed properly!?!! How the hell do you miss that? Bless JJ for fixing it immediately because we had a dog and were constantly worried about his safety & him running out (which he did, we lost him once but thankfully caught him) - We were told by HOA that our lights should have be sun sensored? - He was in a rush to turn the house over to us post blue tape walk because he was heading off to vacation; because of ALL the shit we found, we couldn't move in until almost 3 weeks after closing on the house w/ corporate approval because things were still not finished - He tried to normalize a massive crack on the kitchen counter top (pre move); again I had to get the sales office and corporate involved to get it fixed. - He actually removed blue tape that we put on because I assume he didn't want to fix things in his rush to leave for vacation? The list goes on and on. Shaddock maybe is a great builder but I can't speak with confidence about it anymore from personal experience. The only thing I can say is make sure Greg is not the PM or whatever his job title is for your home. You'll be living thru your worst nightmare. read more

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I highly recommend Shaddock homes. I built my home in the Cottages of Celina and absolutely love it. The neighborhood is so cute and quiet. It's like a boutique area with the best neighbors. A complete hidden gem. But, one of the best parts is my warranty guy. JJ! The best hands down. Always here to help. I'd build here and with Shaddock again! read more

The best home buying experience ever!!! Lea Singh was absolutely amazing during the buying process. She was helping and communicated through the whole process. Project Manager David Ranieri made sure my home was built to profection. When something new was happening he informed me and he attention to detail was top notch. The quality of my new home is the best!!! In my whole home buying experience this has been truly the best!! I strongly suggest you give Lea Singh a call at Shaddock Homes in Devonshire and once you start to build your new home David Ranieri will make sure it is built to perfection. Matthew Phillips was so detailed and informative in everything. When I tell you his service was top notch makes me want to buy from Shaddock again in the future. THANK YOU SHADDOCK HOMES and you have LEA, DAVID, & MATTHEW as a winning team!!! read more

It's been a great experience so far. Leah, David and Matthew have all been wonderful. I would definitely recommend them to anyone looking to purchase a new home. read more

My wife and I really loved our experience with shaddock. George, Alex and Bailey were all great to work with. Way better overall from our last builder in California. Very excited to finally be moved in and experience our home at its full potential. Thank you again! read more

Bailey was a huge help and always super responsive. We had some issues with our shower leaking that did take some time to repair, but he made sure it was fixed to our liking. He personallu stopped by on numerous occassions to ensure things stayed on track and made sure we were a priority. read more

Great experience with Shaddock Homes! The process was smooth and well-organized, and the quality of work exceeded our expectations. Huge thanks to Bailey Joe, JJ, and Greg--they were awesome to work with, very responsive, and incredibly helpful throughout. Highly recommend Shaddock Homes if you're looking for professionalism and great customer service. read more

We've been living in our new home for about four months now, and we absolutely love it! From the moment we first saw it, we were impressed by the beautiful design and attention to detail. Especially Joe and JJ from the fields at Frisco -- whenever there's something that needs to be checked or fixed, he's always so attentive and comes personally to make sure everything is taken care of. We're really happy with the quality and service. Highly recommend Shaddock Homes! read more

What to begin with? I REALLY wanted to love Shaddock homes. Their house plans flowed nicely, their exteriors were a step above anything I had seen, and the selections for their interiors appeared to be very nice. Now that I have listed the reasons I felt I wanted to build with Shaddock, let's talk about why I would NEVER do so again. We signed in contract in 10/2020 with a 6-8 month turn around, understandable supply issues were prevalent at this time and we didn't actually close until 5/2022 with an 18 month turn around. I would not hold that against the company, as I know that it was a struggle to get supplies/services for most smaller companies at that time. However, the communication and follow through during this time as deeply saddening. Once we made our interior house selections, and they were confirmed by the design center we did not hear back or were given an invoice for any of the changes. A month or so later, we received a call from the sales office (not with the design center) that since they have not received payment from the interior changes that Shaddock was wanting to break contract and sell the house from under us. I explained that I was never given a monetary total or where to submit payment to, but as soon as she was able to supply this info I would bring a check same day. This set the tone for how Shaddock was willing to handle business. Due to the supply issues, we had to make several large changes with almost no time to discuss or sometimes without any contact from Shaddock at all. For example, our entire flooring downstairs had to change, but we only ever heard from the flooring supplier. We were suppose to have an electrical walk through, they skipped it and drywalled without a call to us. Our exterior was suppose to be white brick, but Shaddock declared that the larger builders all had deals with the white brick providers and they could not get their hands on any for our house. It was suggested that we paint our our brick exterior. We acquiesced and chose the ever popular Agreeable Grey since it was the whitest we could go due to the exteriors around us. DO NOT PAINT YOUR BRICK WITH THIS COMPANY, and not only due to the subcontractors but due to Shaddocks lack of accountability. If you do, please have a sample of what color your house is suppose to be and test it BEFORE YOU CLOSE. When we moved in the areas that they touched up around our number sign, outlets and a board that had to be replaced, looked a little "off" color wise. Originally we thought it was a sheen issue, and mentioned it at our 1 year warranty follow up. I was told by the warranty team that they don't generally do work on exterior paint but he would check and let me know, that maybe it was possible when they fixed some of the interior items that they might be able to do that. They never fixed the paint/stain issues in the house, and the ticket was closed out without a call or follow up. The exterior paint that they touched up before closing, is becoming more and more noticeable as the sun fades it( I will add photos). We have bought touch up paint for Agreeable Grey in multiple sheens to try and match (testing in a small unnoticeable area first) to no avail-they all match the touch up color Shaddock used, but not the color the majority of the house is painted. All we wanted to know initially is who the paint sub contractors were, where they buy paint, and what color/sheen (since all these facts can affect color) they had in reference to our house so that we could buy touch up paint and fix it ourselves. I truly believe that my house was NOT PAINTED THE COLOR WE CHOSE, but NO ONE WITH SHADDOCK will address the issue. We reached out to the new sales manager (said white brick) and construction manager (won't return call) and warranty department(bluntly told they don't handle paint issues). At this point, 3 years later, I'm angry. All I wanted was answers, now I'm wondering whether I have to take it the legal route. Lastly, due to how long our subfloors stood open to the elements (at least 8 months) our upstairs floors are warped. Once again, at my 1 year warranty I mentioned this issue. I was told that they would not address anything with the carpeted areas. Great, I like my furniture shaking as I walk or feeling the wood seams under my foot. When I told them that the grout lines of the tile were popping in 2 of the 3 tiled area upstairs due to the issue, they said they would send someone out to re-grout it only. If the issue continued to happen to let them know, since it was a known issue at our 1 year warranty mark. My floors are missing grout again (will post pictures), it will never be fixed as long as the floors are not level. I have also followed up with the warranty team since, and they called and bluntly said this is not something they handle. If you have read this far, thank you. I hope that you do no experience this level of service with Shaddock. read more

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John Jay, warranty manager for Shaddock Homes Fields 40s in Frisco, is absolutely outstanding! Also known as "J.J.", he did an excellent job coordinating, communicating and following up to ensure that needed repairs to our stained bathroom sink countertops and misplaced street numbers got tended to quickly and professionally. The countertops look like new, thanks to J.J. connecting us with Second Touch restorations & their expert technician Juan Molina. And the street numbers look super! Thanks, , J.J., for taking care of these items so quickly and so well! read more

There is no builder greater than shaddock! From the curb appeal to walk thrus to handing over the keys, i knew deep down at the bottom of my heart this was what home was supposed to deal like. Lea was an excellent resource every step of the way. Upon purchasing and all the final steps, Matt and David were the total MVPs of the process. They were SO thorough as I was moving from a different state and I truly can't express enough gratitude for the entire team! I'm being extremely genuine in say that they are truly rockstars! read more

We had such a smooth and positive experience with Shaddock! Liam was extremely informative and helped us find the best lot, making the home building process a breeze. Allen was wonderful during the pre-drywall stage--he explained everything clearly and was always easy to reach whenever we had questions. Matt has also been very helpful, taking the time to explain the home warranty in detail and assisting with any small repairs along the way. Overall, the entire process was seamless thanks to this great team! read more

I just move in a Shaddock home in Tavolo park in Fort Worth. I got to sign the contract with sales manager Richard Berquist last year and finally we moved in our perfect home now with my boyfriend! Our construction manager Mack McGowan did such a wonderful job on building our house. Mack and Rich would answer our questions, give their professional advice whenever we ask. Mack and Rich brought us the best experience from Shaddock home. Now we're 100% happy with our house with Mack and Rich continuously being around to help us as we're not so experienced house owner! It was wonderful experience working with Shaddock, especially with Mack and Rich! read more

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Absolutely terrible service after the sale. Make sure you get an inspector, and maybe another inspector to not only check but push, pull, grab, touch every single appliance and other area in the house. They left sloppy mistakes EVERYWHERE, there are areas where you can see the quality sucks, they use contractor grade EVERYTHING even on a $1m house. The worst is they installed an appliance wrong and would not even take responsibility for that. The house may be worth a lot of money on paper, but the workmanship provided by Shaddock is awful. Buyer beware! read more

I want to give a shoutout to Matt, Shaddock warranty manager, for being wonderful to work with. He's helped coordinate and get several issues corrected for us, and has been communicative the entire time. Thanks again Matt! read more

you will be in great hands with Bailey, Jackie and Michael they are awesome and very fair.

I want to start this review off by saying I appreciate our sales reps, Joe and Tammy who have been very helpful and friendly throughout the process. John Jay at 2-10 has also been amazing to us and for having to pick up the pieces and make it right. This is solely directed at the building process and living in the home for about 9 months now. We built a home in the new Fields development and thought Shaddock had a pretty good reputation so decided to go with them. Greg Markovic, the construction manager, is quite possibly one of the worst individuals I've ever had to deal with. During our initial sit down meeting, it was said that we would have continuous communication and updates from Greg about the build of the home but didn't hear a single word from him during the construction process. We would have to reach out to him for updates or concerns and that would usually take a while to hear back or sometimes not at all. He also outright lied throughout the process of the build, we asked if certain things were being done and he would say yes and we would come to look at the house and they weren't. While the house next door was being built, a backhoe from the job next door put a hole through our fence and Greg told us it's not his problem even though that house he was also building shares the same fence, he told us to fix it ourselves, funny enough it took 10 minutes talking to Joe and JJ to get it fixed, so he is just an incompetent/unprofessional individual who can't do his job properly. 9 months later the house has the following problems(that we know of, we haven't even gotten to our year inspection): - Water leaking significantly through the roof - Every bathroom and kitchen backsplash has noticeably large grout line cracks - Floors are warped in the living room - Long cracks in the patio and foundation chips on corners - Outside vents for the stove, laundry room dryer, etc. are either bent or don't have proper exterior closings on them so flies and other bugs are getting into the house - Lights in one of the dual sink bathrooms are embarrassingly uneven (can't get Porter lighting to come out and fix it to save our lives) - Dishwasher didn't work before closing, we found the problem and had to bring it to their attention, this was also after the home inspection and after Shaddocks quality person that supposedly "stays in the house all day to find problems". - Exterior and interior doors in the house don't close properly - Insulation gaps in the garage door to the house - Gaps in the kitchen cabinetry (Greg was told this before closing, still not fixed) - Garage door wouldn't shut at all after closing, still have issues with it, after several warranty requests - There are wood shims holding the main attic ladder to the wood frame because it was clearly not sized right - Electrical issues in the kitchen, the oven didn't work for over a week because it kept blowing a fuse in the breaker box I could actually go on with more issues but you get the point. We've had the HOA come to us and say there are things that should be on your home that weren't added so Shaddock had to come back and add them. He's having to make corrections to houses all over the neighborhood because things were missed, so what else was missed? Doesn't spell confidence. My wife's father has Parkinson's and we asked Greg several times for the downstairs bathroom doorway to be ADA compliant, which is 32" and he said it was but turns out it's not, it's a 28" doorway, so another lie from Greg and nothing done about it. That feels like a legal no no, beyond everything else. I honestly don't know how this home passed inspection. I wouldn't trust this guy to screw in lightbulb and on top of all that he is an arrogant and dismissive jerk who doesn't care at all about what he does and he'll laugh in your face about it. I've watched him building other homes across the street, he very rarely goes inside those houses, he usually just sits in his truck out front or drives by, so I can see how he does not have a clue about anything going on. I haven't talked to a single person who built a Shaddock home, with him, in the Fields that have anything positive to say about him, most share my exact sentiments and I've talked to quite a few who are also very frustrated, frustrated enough to go to the local news stations. Shaddock is well aware of Greg being a problem but I also know he builds them a lot of homes (wins their volume award every year) but in the long run he is going to ruin your reputation, repeat clients and new clients through word of mouth but it seems they don't care. Beyond Greg being incompetent, Shaddock is also to blame for allowing this to go on. We implore Shaddock to give us extended warranties, the home quality is that bad. read more

Shaddock Homes - Outstanding Care Our personal experience with Shaddock Homes' Senior Warranty Manager, J.J., shows outstanding care and help dependably going above and beyond the norm. He took care of us responding in a timely manner upon learning of the shattered glass shower door that occurred while no one was in the bathroom. Although past warranty, he was most helpful, sharing his knowledge and being empathetic. Thank you so much, J.J., for your outstanding work that makes Shaddock Homes the best community builder. read more

Our experience has been a marathon. We signed our contract in Dec 2020 in the Windsong Ranch community in Prosper, TX. When we signed our contract, there was another section of the community that didn't even have infrastructure in place. Our lot (and those of our neighbors) sat untouched for many months. In the meantime the empty section of the community was rapidly being built out. A year into our experience, we had the beginnings of a house while the other area had people moving in. Our completion date...once Nov 2021...became Mar 2022, then Apr, then May, then Jun, then Jul, then Aug. Our home sat for long stretches of time with nothing being done. We finally moved in the end of Aug 2022....20 months after contract signing. It was easy to blame it on "Supply Chain" yet hundreds of other homes were built without issue. Quality....What quality? During construction there were two outlets that were not installed. We pointed this out while the house was still just a frame on the inside. We pointed it out again just before drywall. Again before it was taped. Again before it was finished. Ultimately they had to come back and cut holes in the wall to fix something that should have been easy to address. Of course the texture on the walls doesn't blend very well. Another outlet was dry-walled over and had to be found. We've had circuit breakers replaced because they would trip with as little as 2A of load. The "painters" that touched things up got more paint on the floor than they repaired and in one case they used the wrong finish....flat vs eggshell....so we had spots all over. Paint runs and drips are rampant on doors and trim. Horrible. Carpets had paint droppings on them that we addressed ourselves. The windows (Westlake / Boral) are horrendous. We removed the screens and discovered windows with scratches, the start of de-lamination of the Low-e coating, and even hand prints, all of which are between the two panes of glass. In other words they were manufactured that way. Shaddock and the window company will do nothing since we didn't see it before closing. No kidding we didn't see it...it was hidden behind the screens. Little did we realize the need to go over things with a fine tooth comb before closing. We painted multiple rooms and we found that every single light fixture had paint on it. Same with door handles, mirrors, etc. We had the staircase, doors to the study, and front door refinished due to embedded hand prints and mismatched touch-up paint. We clearly got crews that had no pride in workmanship and Shaddock doesn't care either. Lastly....the backyard. The home next to us started construction towards the end of last year. Shaddock graded their yard ~6 months ago. The area between the two yards is never dry, even during our 100* weather that lasted for months. Pics from this week show the water level is a few inches below the surface. It needs a french drain. Shaddock's response has been to tell us "too bad, it was fine when you closed". We're pondering what to do about the windows and the drainage, including enlisting the help of an attorney. There is zero care from Shaddock. Once we closed they forgot our names. It's a shame. We really like the floor plan but the craftsmanship and warranty support have been very disappointing, particularly for a home at this price point. read more

Shaddock Homes - ground water where there was a tree - Home Developers Near Me - Plano, Texas

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Shaddock Holmes is by far one of the worst builders we've ever experienced. We've had numerous issues which they refuse to fix. Our flooring is coming up at the seams in many places. We submitted a warranty request, and their solution was to reglue it to the floor. However, after consulting with a floor specialist, it appears the floor was not installed correctly. We shared this information with our warranty specialist, Mike Davis, but he claimed that we chose a "low-grade material," so it's our fault that it's coming up at the seams. We have friends with similar issues with other builders, and those builders are actually replacing their floors. We do not recommend Shaddock Holmes because they do not stand behind their work. read more

Do NOT buy a house from this builder, is one the most irresponsible company i have worked with, if you complain about something all they do is blame it on their subcontractors read more

I'm a shaddock of my former self. This review proves it. As we said we were very serious about buying a house in Frisco if we ended up moving up here, so we came and investigated all of these brand new beautiful homes, some of which haven't even been built yet, so they're selling you home you can't even look at LOL... and they are pretty expensive but they're also gorgeous and beautiful and stately and mainly for rich people and upper-class and middle-class people. I think they're very awesome but I wouldn't want to live so far out in this very homogeneous suburb and it is a little bit expensive considering that it is so far away from everything. read more

Shaddock Homes - Shaddock Holmes. And Dr Watson? - Home Developers Near Me - Plano, Texas

Nate Philips has been very responsive whenever I have a problem about my home. He's very knowledgeable about Shaddock policies and procedures! read more

Highly recommend Shaddock Homes! Bought my new construction in November 2022 in The Grove Community Frisco TX. Matthew was very responsive and had a quick turnaround when it came to warranty. Maria was responsive in addressing all my concerns. The transition was smooth and I had a pleasant experience with this builder. read more

I would like to give a shout out to our warranty manager Nate Phillips! We have run into a handful of issues since closing and he is always on the ball with responding back to us and getting everything fixed as quickly as possible. It's too bad you don't have a way to clone him, you have an amazing employee in him. read more

We build a $2.3M home with Shaddock Homes and our experience with them was very distressing. Every change order had to be signed off immediately with no time to read. Then if anything was wrong it was our fault. Craftmanship was terrible. It has almost been a year since we moved in and still have numerous warranty issues including foundation issues and huge cracks in our pool deck. They hide behind a warranty web portal from which you never get an answer. Our warranty Shaddock representative never returns a call text or email. We think our best option at this time is to hire an attorney and go to court for a solution. My suggestion is to never use them. Never! read more

The home buying process today is a bit of a madhouse anywhere, but our sales director Rich Berquist did everything possible to make it a positive experience. We have been in our Shaddock Home for nine months now and they are extremely attentive to our needs as new members of the community. The home is absolutely beautiful and Rich and Andie Shrum are always there if something is needed. I would certainly recommend considering Shaddock for your next home. read more

I live in a developing neighborhood with active construction happening daily. We encountered an issue with Oncor where they blamed us for outages that occurred within the area and accused us of tampering with our meter. Our home was newly built by Highland Homes, but our neighbor was building with Shaddock. I contacted the construction manager of the home next to us, Mack McGowan, who not only listened to our concerns with kindness and compassion, but he went above and beyond by writing a letter providing evidence that Oncor was in the wrong in our appeal process. This letter helped aid in Oncor reversing the charges. We are so appreciative of the communication and compassion Mack showed us in this situation. Mack has, throughout the building experience of the home next door, been communicative, empathetic, and quick to resolve problems. read more

Great experience with a new build from Shaddock homes. Nate Phillips has been my contact since completion and he has always made himself readily available for any questions that I've had. Quality product and quality company representatives! read more

We are in the process of building a home with Shaddock and it's been a seamless process! We love working with the Sales Director, Michelle Tornes. It's our first time building a home from the ground up, in addition, we out of state which does not make things easier. Michelle has gone above and beyond in guiding us through the process. She's highly responsive and provides practical advice. We are so thankful to have someone "on the ground" as our eyes and ears. read more

We bought a home in Celina / Prosper area with Shaddock. I was very active, checking the house weekly as it progressed. The sales center was fantastic. The design center was great as well. The project manager was busy, but worked with us the entire process. Sometimes I would call on the weekends, because i work during the week, and I could tell calls on Sunday morning were not well received. I understand, but we all have to learn to manage our push communications. It's ok to mute or turn off work phones in downtime, just be able to return a message later when your time is good. Overall, not everything was perfect. We expect this, and understand when you have a crew of people working on a home for 11-12 months, problems will come up. The PM listened and corrected any issues. After we moved in, we had the home inspected - no issues for the punch list were found. The shaddock inspection was adequate. We did notice a few issues we discovered after move in. You get 1 year to go into a web site and issue a fix list. They were very responsive, and we have no outstanding issues. Overall, this was a good experience, and we are very pleased with the quality and materials of this home. read more

Richard Berquist was a great help in selecting our home and throughout the process.

We bought a brand new Shaddock house in Frisco Tx in January 2019. This house was built approximately a year before that. Since we moved in, we had several minor issues, but they all point to a low quality control: 1. Several bath faucets were almost out of wall, just hanging... 2. Two ceiling lights were barely attached to ceiling, I had to fix them myself 3. Found a screw in kitchen disposal which eventually caused it to stop working 4. Master bedroom toilet was not fixed to the floor, was shaking 5. Broken smoke detector All these were properly addressed within the warranty repair agreement. The issue with warranty repair was when we discovered bad AC airflow in some rooms on second floor. Warranty manager (Clay) came and suggested to move the thermostat out of the media room, which we did on our own. This did not resolve the problem competently and turned out there some work had to be done with extending AC sleeves, which made it better. But Shaddock wanted us also to move back the thermostat to media room, and have the doors to media room always open to keep thermostat work properly. However it's not what we wanted - we need media room always to be closed because we don't want our cats be in there. So why should we do something in our own house that is not convenient for us???? We refused to move it back and Shaddock said that it will not address AC temperature issues anymore because the thermostat is not in a right spot. Once we moved in, the builder manager (Greg) visited us to have us sign some paperwork. He was very nice, but that was the only time he was nice. After that, when I needed him to install a trash protecting fence , so construction garbage won't fly to our backyard from the construction area next to us, it took me awhile until I made him reply my email. Also the way he replied after the installation was unacceptable - "Did you look out of the window? It's there already"... It was there indeed, only at the wrong spot. He had to extend the fence to protect the backyard, not the wall of our house. Now, since spring came, we noticed our backyard just have weeds and empty spots, almost no grass. Probably (even from Clay's words) because of lack of watering. Since the backyard was established a year before we bought the house, no one properly too care of it. We asked Shaddock to step in and fix it, because in January when everything was frozen it was impossible to determine yard condition. Shaddock refused to take care of it, because we already signed all the documents Greg nicely gave us. We even escalated the case to management (Tasha and Mark) - no luck. We feel extremely disappointed because we will have to fix the yard on our own, while it became in a bad shape while it was in possession of Shaddock for a year before we moved in... read more

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