Sewin Queen
To say that I am disappointed is an understatement. I was so skeptical about this purchase because it was well out of my budget. However, I recently experienced major hair loss due to weight loss surgery, extreme stress and anxiety. I placed my order of a glueless install 18 inch closure wig in the texture loose deep wave. My anxiety started and I began a conversation with, I believed to be the owner. I sent a message and received an immediate response. I explained my condition and my concerns. I was assured that I didn't need to worry about anything. Over the next week there were several messages about the shipping and expected arrival. I placed my order on 11/26/21 and it arrived 12/10/21.
Upon arrival I was immediately deflated. It came in a plastic envelope, I usually get them in a box. I open the package and it's the wig and the wig grip that I purchased. Nothing else. For almost $400 I expected some extras, like a comb, clips, a wig cap, etc. You know, the usual things that come with a wig purchase. Nothing! I was appalled to see the wig is in a plastic zip loc bag. All of my wigs come in a satan wig bag, which helps with the longevity of the unit. Next, I take the net off and immediately I realize the hair in the cap is damp. Not a good sign, especially since it shipped 4 days ago. Next I attempt to run my fingers through and it's caught and hair immediately starts to shed. I look closer and the entire unit has split ends. My first thought is this is not a new wig. Next I look at the part and it's orange, from the knots being bleached and the bleach being left on too long. I part through the rest and the entire closure is the same, as well as, the edges. All I could do was cry! Yes I cried over a wig. I'm already depressed about the hair loss and now I have a wig that I'm afraid to put on my head because of possible mildew and it will require so much work to get it to where it should have been upon delivery. I've also spent a large amount of money that I'm afraid I won't get back. I have reached out to the owner, via the same text thread and have not received a response all day. My prayer is that God will move on my behalf in the situation and my money will be refunded so that I may purchase another unit, elsewhere, before the holidays. read more