I rarely leave negative reviews, but this experience was extremely disappointing. Before my appointment, I completed all of the required intake forms, including disclosing that I use retinol and that I've had microneedling. I assumed this information would be reviewed before my appointment if it affected my eligibility for treatment. Instead, I received a phone call as I was parking for my appointment--after driving about 45 minutes --to tell me they couldn't perform the laser facial because I use retinol. To make matters worse, I had called the day before to ask which parking garage to use and whether parking was validated. I was told to use a specific garage and that parking would be validated. After arriving, I learned they only validate parking on weekdays--not Saturdays. That information should have been provided when I specifically asked. I appreciate providers prioritizing patient safety, and I don't fault them for declining treatment but the lack of prior notice and incorrect information about parking left a really bitter taste. the staff took zero responsibility for their oversight and said I should have read the policy. read more

I used to go the SEV in San Antonio. I had an amazing experience at that location, very attentive and kind staff. Although this Austin location was the complete opposite. The front desk person assumed I didn't pay for my session and starts raising her voice at me, even though I prepaid for my session. And this girl walked out almost the same time as me and she was told have a nice day! While for me it was assumed I didn't pay. And they are less prompt on appointment times than the San Antonio location. read more

I've been to SEV Laser maybe 4 times now, and every single experience has been phenomenal...so they truly deserve this 5-star review. Every technician is really kind, patient, and thorough. They ask you how you're doing throughout the session, and they make sure you know what to expect pre, during, and post treatment. Front desk is also super kind, and I love how they're always available to help you reschedule appointments and remind you of upcoming appointments. read more

Had a perfectly fine experience my first time but I will not be going back after being charged $47 dollars for their 48 hour cancellation policy. Mind you, I cancelled my appointment 44 hours before my appointment so I guess that's not an excessive charge at all since I was 4 hours outside their cancellation policy. There are so many other laser hair removal places you can go. I'd find a different one. read more

I've been coming to SEV for a little over 1.5 years now. I originally got a good Groupon deal for 1 large area and 1 small area (6 sessions), and after that pack concluded, I've scheduled a few follow-up touch-up sessions. I have some mixed feelings about my experience here. The pros: I see a difference in my hair growth and am overall pleased with the laser results. I was primarily waxing prior to starting laser, which was actually the same cost as my sessions at SEV, so laser is definitely a more cost effective options for me. The cons: you get what you get with your technician. My latest appointment, I had someone new (to me) and really liked them. However, all of my previous sessions have been with technicians who, honestly, have been quite rude. They have seemed judgmental, cold, and lofty - I don't have any other way to describe it. The front desk staff have also always seemed like they just want to churn clients in and out as fast as possible, and they also clearly just want to make as much money as possible. For instance, I checked in on Yelp and saw a pop-up about redeeming 5% on the appointment. I was just about to be taken back for the laser session, so I put my phone away and planned to redeem it at the end of the session when I was paying. Of course, the pop-up went away (just my luck...) but I figured I could just explain it to the front desk and they would understand. Nope. Without any remorse, they said I should have told them prior to the appointment. How would I have known to do that? Then, they told me that they weren't offering parking garage validations that day. The iPad was malfunctioning, so I had to wait several minutes for them to figure it out so I could pay. By the time that I finally ran back to my car, I had been parked for 33 minutes. The first 20 min in the garage are free, an extra 10 min (so 30 total) are $6, and then every half hour after that is another $4. They charged me $10. Although I've liked the results of the laser itself, I have not liked my experience at SEV and will likely be exploring other options. It's a shame, because I have recommended SEV to a handful of other people, but have had to share this experience with them, as well, and we're all going to explore other places for laser. read more

SEV Skin - Laser Hair Removal Near Me - Austin, Texas

Have been twice to get laser and everyone is so nice and helpful. They are reasonably price and have already been noticing results. My go-to laser hair removal spot from now on. read more

I finally decided to try laser hair removal, and I'm SO glad I went with Sev Laser . This place is super nice,clean, cozy, and has such a friendly, welcoming vibe. From the moment I walked in I felt totally at ease. A huge shoutout to Samantha, my tech she's honestly the best! So professional, kind, and really knows what she's doing. She walked me through everything, made sure I was comfortable, and was super patient with all my questions. You can tell she genuinely cares about making the experience a good one. I had my underarms treated, and I'm beyond happy with the results. The whole process was way easier than I expected .Quick & not painful and over before I knew it. I actually look forward to going in now. Highly recommend Sev Laser & especially Samantha if you're considering laser! read more

If I could give them 0 stars I would. My friend had to deal with a situation that was out of her control (traffic due to an accident in the freeway)... she ended up arriving late for her appointment after driving for 2 hours. Staff couldn't even listen to what she had to say and did not have any empathy regarding her situation. She also paid for parking and wasted her time just to be told she would not have her laser session today. I am a SEV customer and I never imagined that they could do that to a customer. I know as a customer we have to make sure we arrive on time but I also know very well most of the times we also seat and wait for a bit prior to our laser sessions. To be able to provide a good customer service we need to listen to the customer and understand certain aspects of each situation before making a decision that may impact their whole day. This location failed when they didn't listen to their customer. Bad. I'm never stepping on that location ever. read more

I should have wrote this review a really long time ago but today Iv had enough with this place. I had purchased a bundle of six treatments for laser hair removal for two different areas on my body. Out of the six appointments I've only done five, they can keep the last one because of how unprofessional this place is and I won't be back. Out of the five appointments that I have had here I'm constantly getting called to reschedule to an earlier time then my scheduled appointment. Iv even showed up at my last appointment that I confirmed but they canceled in their system so i had to wait around it get snuck in. They turn clients in and out of the rooms way too fast thoroughly to even clean them. I'm pretty sure all they do to clean those rooms is literally just change the paper on the beds in-between clients. I've never once heard them wipe down the beds before. Well, today I went in for my last laser treatment and when we were about to start, the technician asked me if I started any medication and I told her yes and she had told me I need to reschedule because the medication unfortunately is not something they want me to be on if they are going to do laser hair removal. EVEN THOUGH MY DOCTOR cleared it BTW. Totally fine though, I could reschedule and It's not the end of the world. It then took a turn when the girls at the front desk then told me I need to pay 50% for my visit today because they told me I COULDNT get it done. Tell me how that makes sense? I was refused the service and now I'm told I need to pay for the service even though I showed up and wanted it done and they declined to do it. The front desk is a mess, save yourself the headache and go somewhere else. Do better. read more

I went on a hiatus and finally went back for my second round of LHR. My sessions can be extremely vulnerable and initially I was very uncomfortable. It absolutely matters who is leading the session - and lexi is great! I think she does a great job at talking me through the process, while also being professional and clinical (in the best way - she knows what she's talking about!) I think it matters who your person is and I'm glad my last few sessions have been with Lexi! read more

Lexi was awesome. She's thorough and knowledgeable You're in & out super fast which makes it very convenient read more

Kenzie is always so friendly and so helpful with all my treatments! It has kept me coming back with booking being so convenient. Leslie also does an amazing job and makes sure I am comfortable during the treatment! Love this place :) read more

All the ladies are always so sweet ! I'm always greeted by Kenzie and Lesly is always so caring !

Sev laser is always clean and the receptionist is always greets you with a smile and has small talk while getting checked in. Not to mention the cute fancy waiting area, Aesthetically pleasing (cute of a quick photo op) Your wait will not be longer that 5 minutes if that! When you get into your room tech ask if you have any questions/concerns and goes over some quick intake questions. They will mark off your area in which will be treated and test before the strength to make sure you are comfortable before starting. The process is quick and painless. Some may need more visits more than others , but the pricing is extremely reasonable compared to other places around. I've also noticed they are running a Groupon (don't know how this will be available) I'm glad I went with Sev :) read more

SEV Skin - Fancy waiting area - Laser Hair Removal Near Me - Austin, Texas

My second treatment with Samantha went amazingly! Completely painless and very efficient. She made sure I knew what to expect and follow up treatments to ensure I get the results I wanted. Definitely will be back to see her on my upcoming visits! read more

I got my first laser facial with Samantha and my skin looks amazing even one month later. I was a bit nervous and she made me feel so comfortable. Receptionists Lucy was very sweet and welcoming as well. I can't wait to come back for my second treatment!! read more

Laser is a scam. I have gotten laser in 3 different places for over a year now. On my face, i always tell them upper lip/ sideburns and they zap me all over my lower face and neck. I guess if they zap you in places where you don't grow hair, you'll start to. I guess thats how they keep getting you to come back. Im growing a full on beard now, even halfway down my neck and i have NEVER grown hair there. I literally have to shave my face 2/3 times a WEEK, I even went to my doctor to get tested for PCOS and i was negative so this is the only thing it could be. I am now unemployed and cant afford to be going back every 8 weeks for the rest of my life. No shade to the girls they are all sweet, but this is ruining my confidence and my life :) read more

I've only visited SEV twice now, but I'm already in love with this place and the staff that works here! Aside from some reviews I've read, I find the staff at this location to be wonderful. I've never had an issue getting through the someone on the phone. And whenever I call, they are so friendly and kind. I've only had two sessions, and the staff and my technician answered all the questions I had and made me feel extremely comfortable. The space is also quiet, clean, and relaxing. I'm already seeing great results, and am looking forward to the results I see after all my sessions. This location also validates parking in the AMLI garage for two hours so you do not have to worry about parking! read more

I have had previous Laser Hair Removal from a different company and while the results have been amazing, I needed a location closer to where I moved/work. I found SEV after looking at reviews for many other medspa's in the area and many negative reviews about those companies that recommended SEV. The machine they use at SEV was different than what I'm used to, but my tech, Lexi, was amazing. She was welcoming, covered many details, and just made the overall experience a positive one. Sometimes it can be uncomfortable to be exposed in certain areas, but the whole treatment was very comfortable. SEV is very affordable for the services I received, the medspa is ascetically pleasing, and I would 10/10 recommend this location and team. read more

I would highly rec sev to anyone looking for laser hair removal! I've been going for over a year and can say they have some of the most painless lasers out there (went to two different establishments before this one). The staff is always so friendly and welcoming and is willing to take the time to answer any questions you may have! The location downtown is also super convenient, where they will provide you parking reimbursement at the amli building's parking garage on the same block! they typically have groupon deals throughout the year, so be sure to check those out (scored a great package of 6 sessions for less than $250 for a medium and small area)! read more

I won't go back ever. Through various negative experiences, it finally came to a head when they severely burned my legs in one session by lasering at too high of a level. I repeatedly told the technician that it was hurting, and she kept going. Prior to that, my experience had already been negative, but they had convinced me to buy sessions in bulk up front, so I felt I should keep going to get what I paid for. One sunday they texted to confirm my appt and I didn't reply within 2 hours and they texted again threatening to cancel the appt?? They also have free parking from 9-5 at a nearby garage. One time they stamped my parking ticket at 5:00 (this appt went longer than normal since I was in so much pain). I asked if the validation would work for a few minutes so I could get to my car and they said yes. It didn't work, charged me $15, and the parking attendant said the people at SEV know it doesn't work past 5. I called them immediately to let them know it didn't work and charged me, and the lady said "I'm sorry that happened to you" and hung up, without offering to cover the parking charge for their mistake. The ladies that work there are all young and unprofessional. My technician mentioned that she was about to turn 20. Just not what I'd expect for a med spa. Even after almost a year of treatments, my hair grows back quickly, and I'm fair skinned with brown hair. Next time, I'll go somewhere that you pay per area, not per session. read more

SEV Skin - Burned legs - Laser Hair Removal Near Me - Austin, Texas

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I find this office very frustrating to deal with. Called several times throughout the day, was on hold for over 10 minutes at a time until it hangs up and still couldn't get anyone on phone. Had to drive over there to ask them a question. Wasted my time. The girl that works reception is a bimbo lacking any common sense, manager doesn't seem to be anywhere, any issue and these girls disappear into a room to call their manager and spend a good amount of time there. Then when it's time for appointment they have audacity to tell you it's too late for full service, well that's not my problem, if you weren't a complete idiot you wouldn't have wasted all that time on phone with manager - who btw should be there, not working from home. I think many of these reviews are fake, i only had issues after issues here and my experience has been very unpleasant. read more

The best place for laser in austin! Super friendly staff and welcoming location in downtown. Very good prices and the results definitely are worth it. Have recommended all my friends and they love it too! read more

All the ladies at the Austin location are very friendly and get you in and out quickly. SEV Laser is more of a production service rather than a spa experience, but their prices reflect that (very reasonable!). The equipment is up to date and they are thorough in asking the relevant questions each time. If you are looking to remove hair at a lower cost and don't want/need the extra pampering a spa would provide, I would definitely suggest giving them a try. Bonus that they validate parking. In response to the reviewer discussing getting ahold of them - I text them and am able to resolve any concerns/changes/scheduling within a day. read more

So I had 6 sessions done and I bought a Groupon so I would say you get what you pay for... the sessions themselves were fine. Everyone was polite and I didn't have issues scheduling. The technicians kind of rush though and you're done very quickly. However after 6 sessions my hair is completely growing back on both areas I had the laser done. It doesn't even appear to be reduced. So I would save your money and go elsewhere. For me this didn't work and I have pale skin & dark hair. Disappointing! read more

I've had two sessions here and great experience. My technician made me feel comfortable and made sure I had no questions each session. Parking is easy with the AMLI validation offered. Love I can take a "lunch break" for each session since they're so quick. read more

Maria was absolutely amazing. She has such a positive personality and knows just what to say to make a client feel comfortable. Thank you Maria for always providing a five star experience during each visit! read more

I had a wonderful experience, and they were so fast and super friendly with the whole process. Definitely will be coming back and finishing my sessions with them. Not to mention, the place was super cute ! read more

SEV Skin - Lobby - Laser Hair Removal Near Me - Austin, Texas

My experience here has been nothing but AMAZING! Lexi is great and helps with any questions I have. The girls at the front are always so sweet and very helpful. I've been in for a couple of treatments and seeing great results. So happy I chose SEV! read more

SEV Skin - Clean, cute waiting area! - Laser Hair Removal Near Me - Austin, Texas

Unfortunately I have to leave 1 star review as I'm really disappointed in general. First of all if you think that your hair will be removed - No! as it appeared after phone call they ARE NOT REMOVING hair.. But it says hair removal service on google and their pages (confused). So here's the deal. I had full body hair REMOVAL 6 sessions spent 2k$ to get hair removed. I had 2 technicians who were doing it and I don't have any questions to them BUT (session with one technician was 1 hour and so and with another one about 40 minutes) I know that only black hair can be removed and I know that everyone's different and have different bodies and blah blah blah ( I didn't take any medications for year, we're using sunscreen and wearing sunscreen clothes) But after a month from last session all black hair FULLY growing back like it was never EVER lasered before. And it's not one little spot or few little hairs growing back - it's full legs, bikini, underarms, face. Of course I'm disappointed and not happy as it appeared they don't remove hair only in the end when I called to tell them the nothing worked out. So I'm minus $2k and still have hair as I had before read more

As a first time laser hair removal customer, I could not have more positive things to say about SEV laser! The front desk staff is nice, the facility is clean, the laser technology is painless, there is little to no wait time, and I appreciate their strict adherence to COVID protocols. One thing I will mention is that appointment slots are typically only 5-10 minutes long (depending on the size of the area you are treating) so you MUST show up early or on time. I have seen people get into arguments with the front desk staff over this policy and demand their money back to no avail. Therefore, if you are running late you may as well call to reschedule otherwise you will not be seen. However, the front desk staff is extremely accommodating and I was even able to reschedule for a same day appointment at a later time. read more

Great first time experience! The staff made sure to answer all of my questions. They were very accommodating and quick! I'm so glad that I choose this place for ALL my treatments!! read more

I have been going to SEV for 10 months now and recommend it to any and everyone! The ladies are so friendly and professional there, making you feel at ease! I truly have never been so happy with the results either! 10/10 every single visit! read more

SEV Skin - Waiting area - Laser Hair Removal Near Me - Austin, Texas

SEV laser is the BEST boutique laser hair removal studio I have ever been to! Their staff is so nice. My laser tech Kat is kind, knowledgeable & efficient! I was impressed by her sweet demeanor, ability to educate & thoroughly address any questions I had. I was very comfortable the whole time as she is a licensed esthetician so I knew I was in good hands :) Their facility is super cute, very clean & conveniently located - Bonus they validate parking! All around so pleased, will be back time and time again! read more

I've been coming for a few months now and today was my best experience I've had at Sev! Kat makes you feel super comfortable and she's super sweet. On my way out Maria was super informative, really nice, and knew the answer to every question I asked. 10/10 read more

Lexi and the SEV laser staff are so accommodating and professional. Each session they have been so uplifting and helpful and knowledgeable about what is needed for me and every customer and have welcomed our feedback wholeheartedly. I highly recommend! read more

Updating my review to say my hair has grown back thicker than it's ever been in years since i've been getting laser hair. I have gone months without my hair ever growing back this fast and so thick. I also have been getting yeast infections ever since I started going here. Not 100% if it's related, but the dates lineup. read more

Lexi was the best! I have only had great experiences here! My hair has noticeably decreased in thickness and regrowth! Pain has been minimal for me! read more

Theeeeeeee best hands down! I love my girl Lexi! She is so knowledgeable and sweet. She always makes sure you're comfortable before, during and after your treatment! The level of professional from the ladies at the front desk is 12/10. I would highly recommend if you need any laser hair removal you must come here! If you want the best why not come to the best? read more

I was so nervous to try laser hair removal but thankful I tried out SEV! Now I love SEV! Such quality service and great results! The staff alone makes you just want to back and anxious for the next visit. They are so friendly, gentle, and welcoming. Recommend 100%! read more