We had a deeply disappointing experience with Artistic Stone and, based on that experience, cannot…read morerecommend them. We hired Artistic Stone to replace our kitchen countertops and fireplace hearth with quartz and chose to extend the quartz up the kitchen walls for a seamless backsplash. To prepare, we removed our existing white subway tile. Although our installation was already delayed due to an "installer emergency," the situation worsened on installation day. Three of the four pieces arrived cut incorrectly, leaving large, noticeable gaps around the fireplace and along the kitchen walls. The installers attempted to persuade us to accept the pieces as they were, which was unacceptable given the cost of the project. After they contacted their team, they attributed the mistakes to their templating software and accepted no responsibility. That same day--for the very first time--we were informed that our cabinet trim would have to be removed for the quartz backsplash to be installed, as they were unwilling to cut around it. This had not been mentioned at any point during six weeks of communication or even during the in‑home templating appointment just a week and a half earlier. Because removing the trim risked damaging our cabinets (which were glued and screwed together), we had no choice but to abandon the quartz backsplash plan entirely and reinstall subway tile--bringing us back to our original setup at roughly twice the cost, which we had to arrange ourselves. When we attempted to speak to the owner about these issues, we were told he was "off the grid." When he eventually called from a blocked number, he did not provide his name. When we requested compensation for the incorrect cuts, delays, and added expenses, we were told they were already "eating the cost" of recutting the pieces--even though the mistakes were theirs alone. After several days of back‑and‑forth, the only concession offered was a minimal discount of a few hundred dollars, despite our paying nearly $13,000. We were initially told the process from templating to installation would take 4-6 business days. Instead, it extended beyond two weeks, and we were forced to move into our new home with no backsplash, no sink, and no functioning cooktop. In our opinion, Artistic Stone was disorganized, unprofessional, and unwilling to take responsibility for their errors. Communication was poor, the mistakes were substantial, and the resolution offered was inadequate. We do not take leaving a negative review lightly, but given the significant investment of time, money, and stress involved, we feel it is necessary to share our experience.

I came here because they seemed to have great reviews and were local...I received good customer…read moreservice from Eliot who sold me a remnant...my issue is after the installation once I was able to start moving things back to my kitchen I noticed a thumb sized rough spot/dent on my countertop, upon looking it up I noticed it is called a variation... and the fabricator should fix it... this is where they failed to take accountability and right away started telling me that they would have to remove the whole countertop and charge for it... I haven't even used my kitchen yet... he says 3 people failed to see that imperfection and denied it was there, video they took of the installation was too far to notice it on there...and the owner of the company suggested I use barkeepers friend to clean the spot. The spot doesn't need cleaning, it's already rough, it needs to be polished correctly so it can blend in correctly. It wouldn't have taken much effort to do this for a paying customer who already started to refer them to other contractors. Very disappointing to see that companies don't care about their clients... once they get your money. Was going to buy more for my bathroom and kitchen island, I guess I'll take my business elsewhere.

Shockingly good results! 25 year old white marble tile and grout made to look like new. Great…read moreexperience from start to finish from the video chat estimate to the professional, personable and capable technician (Adrian). His attention to detail and the pride he took in his work were over and above expectations.

I asked for a quotation and was contacted by someone named Stephanie on general line. I had already…read moresubmitted my requirements clearly over email, but she insisted on a video Zoom call first. Instead of listening to my explanation, she accused me of using a marketing gimmick and abruptly hung up. Extremely unprofessional and rude. A company that refuses to put things in writing and can't even confirm whether they can meet a simple requirement (such as providing a printed logo certifying work done/warranties) is not worth your time. Run away from this company!

We originally got our granite countertops from Venezia years ago and was very pleased with the…read morewhole process; we still love our countertops. I recently noticed a chip on the corner, and upon further inspection found two more. I called them to come and fix and also seal while they were here. I am so impressed with their work! You cannot tell at all where the chips were! They did a fantastic job of repairing. The sealing also looks great and saves us some time from doing it ourselves. The gentlemen who came were very nice, professional and clean. Very happy overall and highly recommend Venezia.

They did a masterful job on my kitchen counters. They blended the stone to maintain the grain from…read morethe wall to the countertop through the back splash and a waterfall effect on the end of the cabinet. They installed stone slabs on our powder room walls and custom made sinks for three bathrooms. In addition they customized the trim to our fireplace. They were very reliable. They worked with The Franca Group being flexible working on our schedule remodeling a kitchen and three bathrooms. They were very accommodating and professional and provided excellent service. They made this major remodeling a pleasure and we would definitely recommend them.

Wow! Beautiful results that I had not expected. Clean and bright and polished. The floor has been…read morebrought back to life. Evgeniy arrived right on time and worked a long day. He took great care preparing the space and cleaned up perfectly. I am totally happy and can highly recommend ABC Stone Inc. Wish I could add pictures here!

My bathroom and shower was renovated in 2009. The tiles are porcelain/ceramic, white,8x10-not the…read morenormal off the shelf size. The group and tub caulking is also white. The renovation and tiling done at that time was excellent. Here I am 16 years later with the shower wall's grout, tub caulking and window sill sealant in such bad shape I never wanted guests! My friend recommended Eugene, a master of this sought after skill. The work he did was precise and the results are excellent. He did more sealant near my kitchen faucet as well. Making the appointment was very easy and Eugene arrived right on time. He works alone and is so concentrated on the task. A few days later, the grout behind kitchen faucet cracked and he was back in a flash. He also took the time to check on the whole project. Also suggested a simple squeegee to use after showering to prevent soap build up. I have showed my neighbors his work and sent his credentials to our building management team and co-op board. As the other reviewers state, he really is a tile savant. The work effort and knowledge can't be beat. My cost was $1480, totally on point with other providers in our building who did poor work. Every single penny was worth it! His work is a game changer!

Fantastic experience from start to finish. Moe and the staff at Lima Ceramic Tile gave us more time…read moreand attention than any other place we visited. They helped us understand material differences, reviewed color and tone options with us, and made sure we chose the right tile for a successful bathroom renovation. Friendly, thoughtful, and incredibly knowledgeable. A standout local business.

This is our second time using Lima Ceramic Tiles for our bathroom renovation. We are very pleased…read morewith their selections, quality, pricing and services. It is really a one stop shop for all the things one would need for renovations. It also takes back and issue refund of the materials that are not used unless it is a custom order. Please visit them and give them a chance.

Don't let the lack of reviews scare you. Steve and his crew at Precision were absolutely amazing…read morefrom start to finish. I walked into their beautiful showroom and was welcomed with excellent customer service from the entire staff. Steve took me around back and showed me lots of slabs of stone, explained the differences in care for each, and quickly cut some samples for me to take home. As soon as I made a selection, they came to my house the next day to template. My beautiful quartz countertops were installed just a few days later for a very reasonable price. The installation crew were also very polite, worked efficiently and they cleaned up when they were finished. I was so impressed with the entire experience that I was inspired to renovate my summer kitchen as well. I called Steve again and purchased more countertops with an equally wonderful experience the second time around. I would definitely recommend Precision Stone to anyone!

I am very pleased we used Precision Stone. It's rare these days to get good service, but everyone…read morefrom the office to installation crew was kind and professional and went out of their way to help. Great service and quality at very fair prices.

Norwalk marble and granet...unfortunately we used this company. they built four vanity counter…read moretops for us. the edging was uneven on all four. believe it or not they installed all four vanity sinks ...backwards... the cut outs for the sinks were all uneven and set towards the front of the counter top instead toward the back. absolutely no cooperation from this company when we approached them with what was clearly wrong. they wanted to charge us to correct their incompetent workmanship. every tradesman in the business who saw them commented that the countertops were a mess. thanks Norwalk marble and granet...job poorly done and you can care less.

Highly recommended and will use them again. We bought quartz…read morefrom them for our kitchen counter tops. They did a quick turnaround with the material and installed it within the week. They were professional, did a great jobs with the counter tops and were on time.

I'm really happy with the granite countertop we got here. Rammy and his team seem like real…read morecraftsmen, knowledgeable, proud of their work, and unwilling to cut corners. They updated us (in email and via phone) as work progressed and accommodated last-minute requests. They set a reasonable schedule and stuck to it (actually got the installation done a bit early). Final product looks great.

Everything about my experience with City Countertops was great. After a brief phone call, I felt a…read morerapport with Ram. He is not just a salesman, but a very nice person. I received an estimate quickly, liked the price and went to the showroom with my husband. We picked out our stone and sealed the deal. Ram and his brother came at our convenience to take measurements, and delivered the counter top (4 pieces) one week later, despite the July 4th holiday. The delivery and installation were smooth and professional. I couldn't be happier with my granite counter tops or the service. I highly recommend City Countertops; you will not be disappointed.