Four years ago, we had a basement water problem and ServPro Wheaton came out right away to help,…read morethen later we had them back to do the restoration. They did very good job in both regards. Just this week we needed documentation at the request of the people buying our home. Christy in the office did a great job in getting us exactly what we needed in a very timely fashion. This kind of support is greatly appreciated and completely demonstrates that the firm is in business for the long run.

I waited several weeks before writing this review because I wanted to give the company an…read moreopportunity to make things right. Unfortunately, after being ignored for weeks, I've given up hope that they will. They came to our unit to perform mitigation work after water damage caused by an upstairs neighbor. When they finished and left, we discovered that the cover for our ceiling fan junction box and one of our light fixtures were missing. I contacted them within an hour of them leaving, and initially they were responsive. However, they repeatedly sent me photos of an entirely different light fixture in a different room of our home (our kitchen instead of our living room) and insisted they hadn't removed anything. I explained multiple times that they were looking at the wrong room, and I even sent my own photos, but they continued to insist they were correct. Eventually, communication stopped. The supervisor, Aldo, called me once, but I wasn't able to answer immediately. I returned his call and sent a text within an hour, but I never received a response. Despite promising that the light would be replaced, I've been completely ignored ever since. We are now left without a light fixture and have to purchase a replacement ourselves and pay someone to install it. The lack of accountability and follow-through has been extremely disappointing. I understand mistakes happen, but ignoring a customer instead of resolving the issue is unacceptable.

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.

These guys were amazing to work with. We got our siding replaced. Team came out in brutal ice and…read moresnow to get the job done. They were quick, efficient, and everyone we spoke with from adjusters to billing were incredibly personable and kind. Prices that we were quoted were the most competitive in our area. We are already planning to work with them on future projects. I will recommend these guys to everyone I know!

Run!!!!! Run very fast!!!!! This company tried to steal money. What I mean by steal is super…read moreinflate the price for siding. This company was going to do a siding job until I caught them in the practice of being shady. I bid my job with several other contractors for the same scope of work and all were reasonable and within the same ball park for the job. Note: the other companies were local and highly reputable. This company CrossCom Inc. tried to tell me for 18k I could only get siding for my 1000 sqft of coverage needed. Siding choice vinyl minimum thickness, basic color option. I would have to pay extra for trim, soffit and fascia. This company are known as storm chasers and need a contract signed where you pay them 3000k if you cancel. However whatever the insurance company pays they will only do a quarter of the work and take money for a full complete job for siding or roof and try to charge you the difference. They will attempt to make you believe it is not enough to do the the complete job. In the end they have charged for a complete job and only done a quarter of the work and will charge more for a complete job than what it cost. When asked why they are over charging work they replied they can charge what they want. In simple terms if your dumb enough to pay we will take your money. Not a company I want touching any sqft of my house. Very shady storm chaser process type of company. They will talk bad about your insurance company and use all kinds of inappropriate language. In the end they are everything bad they said about insurance companies. I really hope other home owners do their due diligence when approached by this company. Very snake like and condescending. I dodged a bullet and hope others watch out for this place and steer clear.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Nick jumped on the project after we got water downstairs after the big storm system. I am very…read morehappy with the results in the basement, no smell etc.. looks good after we cleaned. He was very conscientious and helpful for the week the equipment was there. Thank you.

Great experience - They are quick, knowledgeable, professional and courteous. Highly recommend.read more

Had a small leak from an old pipe that tracked down through multiple levels. Antonino, Shaundell,…read moreKyle, Jonathon, and Matt responded within 24 hours of calling and took care to not damage anything that didn't require disposal. Their promptness, reliability, and thoroughness and all-around coordination on water mitigation by CWF was very much appreciated.

Mr fix it was very responsive, quick to get a crew out to both estimate and begin work, and…read morefinished the job quickly and to expectations.

Not only are these the nicest guys, they were prompt, professional, and did a wonderful job. We…read morehad 2 vanities for them to put together, take out the old vanities, and install the new ones. They easily took care of any glitches (my fault not theirs) and the results are beautiful. They made sure everything worked correctly and cleaned up when they were done. They even took the old vanity junk with them. I will definitely hire them again.