After another recommended contractor never bothered calling me back, I requested an online quote…read morefro DuPage Radon Contractors. An excellent exerience from start to finish. Tim the designed called me back the next day and scheduled an appointment to come and assess the housse. Our radon level had been testing between 6 and 8. Tom did a thorough assessment inside and out and created a proposal including a sketch of the installation, including the EXACT cost, which was just under $2000 - very reasonable. I was impressed that they use a large diameter downspout (matching our existing downspout color) extending to the roof line instead of PVC pipe. They also install a housing over the outside fan unit which looks great. They also seal the sump pump with a new lid and seal all the cracks around the perimiter of the basement. The technician Jorge came out two weeks later and performed the entire install. He was amazing! He explained everything, and left it all very clean. Very professional and courteous. I retested the radon level a couple of days later and it tested at .27!!!!!I HIGHLY recommend Dupage Radon Contractors. You will not be disappointed.

The motor in my radon fan was failing and needed replacement. It is less than 3 months outside the…read more5 year warranty. I called DuPage Radon and the very nice woman who answered the phone made it sound like they might cover it, but when she talked to her boss, he said no. Their quote to replace the unit was $400 (they were originally paid approximately $1,200 five years ago) and the soonest they could do it was New Year's Eve. I was able to find the exact same model radon fan at Home Depot for $150 and it literally took me no more than 15 minutes to remove the old unit (and I've never done this before). I'll install the new one when it arrives in the next few days. I don't know about you, but $500 an hour for labor seems excessive to me. Obviously I'm in the wrong profession. Meanwhile, I'm going to remove the DuPage Radon sticker from the cover just out of spite.

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

Great company. Contacted them via their website and got a reply quickly with a quote for a PLM…read moretest. Unfortunately, our test came back positive but they handled the removal quickly and efficiently as well. They secured our permits for us too which was awesome and a huge help. Arrived early the day of removal and were done far sooner than originally thought. Thank you!

Wanted to confirm that our kitchen tiles were non-asbestos, worked with Brett, nice guy, to get a…read moresample. Extremely fast and efficient collection with equally fast results. Luckily no asbestos! Highly recommended, great service with fair price for the piece of mind!

I cannot recommend Al and his team enough. This review is long overdue. He got to the source of the…read moremold in my building, and was supremely professional and patient with answering so many questions at a time that was very stressful. He is extremely knowledgeable and cares about his clients. Because of him, my health is getting better and he taught me so much about home care to keep mold at bay, how to navigate a move (what to get rid, what I could keep, and how to clean it all). He went above and beyond every step of the way. If I could give him 10 stars, I would!

Good response time. AL Lazalde provided me with options for a solution my issue. Knowledgeable and…read morehelpful. Thank you AL.

We were very happy with VSI's services. When we called them we got an appointment for just a few…read moredays later. They installed radon mitigation equipment with no muss, no fuss, at a reasonable price. They installed the outdoor pipe in the location we wanted, whereas another company told us we had to put it in the front of the house which would have been an eyesore. They cleaned up very well when the job was done. We would recommend them to anyone.

The VSI Team is knowledgeable and does excellent work. We were extremely pleased with their…read moreprofessionalism and flexibility in scheduling.

I live in a ranch home built in the 1950s - a fairly common build for the Chicago area. ARC…read moreprovided a quote ( without visiting our home) that included the following sentence, "Please confirm exterior walls are framed 2x4". I told the rep that other companies have inspected our home and stated that our walls are suitable for blown in insulation. ARC never came to visit our home - while their competitors did this as a standard account management cycle. Fast forward to this week, I was ready to sign the agreement and pay the deposit - the rep asked me to confirm the 2x4 framing. I asked him how he wanted me to do this - he suggested I drill pilot holes in each wall or pay a 3rd party to do this and that ARC was not responsible for verifying the details of our home. Not responsible for validating a critical project detail before having you customer pay thousands of dollars?! Extremely poor customer service and frankly, a lazy sales team. I am sure the crews doing the work are great, but the accounts team could use a refresh. I will work with a competitor unless ARC has employees willing to visit their prospective customers!

ARC Insulation came out during the summer to insulate the crawl space that's located under my…read moreden/tv room - I wanted to wait for the cold weather to come before I gave a review - I must say that the insulation made a huge difference- my den/tv room is much warmer now The workers did a really nice job They were polite and courteous and the did a nice cleanup afterwards I would recommend this business

Dangerous lack of communication: Two stars because the teams who did the work were responsible,…read morerespectful and we passed the health department inspection for lead removal on old paint windows after one re-test. However, communication was incredibly lacking about vital details like how long our family with two small children would need to be entirely out of the house for the project (not just the rooms in question), despite an in person meeting, signed documentation without those instructions and confirmations of project start date. Lack of clear instructions and communication on a matter so essential to the health and safety of our family caused a last minute scramble to find somewhere safe to live for over 2 weeks and additional worry as parents as they began the work while children were in the home. In response to these concerns, they offered a slight discount (and less than we amount we requested).

Wonderful experience from start to finish. Hired them for vermiculite removal in our attic. A few…read moreweeks after they had finished, we had some HVAC work done and more of the vermiculite fell out. I contacted A&B to ask what to do about it and they sent someone out the next morning to clean up and didn't charge extra. They were always prompt, professional, and had competitive pricing. Highly recommend!

We called them three days before New Years, hoping they could steam 4000 sq ft of carpet over the…read morefollowing two days. (Knew it was a long shot given the holiday weekend). Andy was kind enough to keep in contact with me, letting me know they WOULD have someone available!! Bruce showed up the following two days- on time and at the time I requested. He did a beautiful job and was very nice and professional to deal with. Overall I was thrilled with the experience, from requesting service, to scheduling to the final product. They get an A++++ and a huge THANK YOU! They were terrific and I would recommend them to anyone who asked! Keep up the good work!

This has been by far the worst experience i've had with a contracting company. Tim the manager was…read moreawesome, but he just overseas the work. The contractors who actually did the work did terrible. Very young with no experience. All the trim had to be resanded by the home owner and repainted. the corners didn't match up at any section and the home owner had to repair. The flooring had to be pulled and relaid 3 times with several gaps, pieces missing, and is still messed up. The cabinets have nicks and chunks missing from when they hung them. They filled them with putty and you can still see the blemishes. They have to add panel pieces to cabinets they drilled through to semi fix their mess up. They pulled the trim and left the walls with missing pieces of drywall when putting new trim back. They didn't fix or paint where they had laid the trim. they pulled the back splash and used unmatching drywall to replace what was cut out. Then just laid the back splash over the drywall so now it's unlevel. I would not recommend to my worst enemy.