I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

After a recent basement flood Rapid Response Restoration came in and removed all damaged furniture…read moreand belongings, tore out damaged dry wall, removed mold and cleaned tile flooring. Vance and Manny worked tirelessly to make my basement dry and safe again. I am so glad I found them - fair pricing and dependable, professional service. Many thanks for helping me through a very difficult situation!

These guys were great. Quick, thorough, and really helpful when we had a flooded basement. And very…read morereasonably priced considering we couldn't make an insurance claim. I hope we won't need em again, but if we do I wouldn't hesitate!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

Jorge did a a kitchen remodel for me. He installed back splash, put up new lights, installed…read morepaneling on the island, and helped to find a great team to replace and install new counter tops. He also installed new interior doors. Working and communicating with Jorge was very easy! He picked up many of the materials, especially the heavy items which was very convenient and helped tremendously given this was in a condo building with steps. Would definitely use Jorge again for future renovations!

Jorge fixed our basement after flooding! He was able to show up quickly, gave us a competitive…read moreestimate, and was able to start work promptly. He and his team expertly installed our new tiles, patched our dry wall up like new, and did an amazing job w/ finishing and painting. He and his crew was easy to work with, did a great job, and finished the project on time. Would definitely recommend their services!

We had a serious water damage situation after a sewage back up, and there was overwhelming dealing…read morewith a mess and uncertain about insurance coverage, thankfully for as finished restoration came through for us they handle everything professionally from cleanup to drying and restoration and made sure the job was done, right a special shout out to Nixon. The owner who worked with us throughout the whole process he went above and beyond didn't charge a lot and genuinely cared about helping us get our home back to normal. You can tell this team values, honesty, hard work, and treats customers fairly if you're dealing with a water damage issues for S finish restoration as a team to call highly recommend

Nixon helped us navigate a ceiling leak in which his team needed to cut a hole in the ceiling and…read moreremove a light fixture, then repair it once we found and fixed the source of the leak. They did great work. They were very responsive, and worked around my schedule as we had some travel planned while this was going around. I'm very happy with the work they did for us.

We had some moisture issues at home and honestly didn't know where to start, but General Moisture…read moreSolutions made the whole thing a lot easier. They were easy to communicate with, showed up when they said they would, and took the time to explain what was going on without overcomplicating things. You can tell they know what they're doing, and they didn't try to upsell anything unnecessary. Everything was handled professionally and the situation improved a lot after their work. Really glad we went with them.

I contacted him via Yelp. He asked for me to email him. I then had to email him 3x for a…read moreresponse. At which he gave me a 1 hour window and I then confirmed right after I would meet him at my home at the time he suggested. I reconfirmed with him during the window he had confirmed as it was a Friday and he gave me a one hour window and was concerned he may not show up. Then he responded that I never confirmed (which i did and showed him the screen again) and he said it's too late and he could not make it. Very bad business to have someone wait after you already confirmed and had to email so many times to even get a response. I am not about to chase someone and this is poor customer service. It's unfortunate as we waited for him and he never showed up and made it seem like this was as our fault? So odd! Don't recommend unless you want to chase him over and over

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

Amazing service, fast and great work! Lovely staff as well! I've booked their water damage services…read moreas well as upholstery. What an amazing job they did! They completed work in a couple days and were great at communicating what was going on since I've never dealt with water damage before. They have a separate residential team who cleaned my couch and rug and made it look brand new.

I would not recommend coming here for any type of rug cleaning service. I called ahead of time and…read moreasked twice what the cost would be to clean a 5x6 rug. I was quoted a little less than $60. The expectation was also set that I could pick up the rug the following day of drop off. I drive 30 minutes and get there to find out "they have a lot of rugs" and that I can pick it up a week from now. Strange that they got a huge surplus of rugs within a few hours of me asking. The guy tries selling me on a rug pad for $75. While he's selling me on this I go on Amazon and find the same one for $18. I tell him I'm going to pass and he made it sound like I was silly for not taking his offer. I pick up rug a week later, check out my bill and see I'm charged for $144. I call and ask how and to break down the price. Everything that was quoted to me was wrong. I even called a second time after appointment to get quote and it was the same price. Set expectations with your customers, double the quote is not the business model you should be going for.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

These guys were great! I was very pleased by how courteous and efficient they were and the price is…read morevery reasonable - we will be repeat customers!

They did an excellent job from start to finish. Communication was clear and professional, and…read moreeverything was handled efficiently. We were especially impressed that they were able to come out the very next day. We would definitely hire them again in the future and wouldn't hesitate to recommend them to others!