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    Real Restoration Group

    4.7 (13 reviews)
    Open Open 24 hours

    Services - Real Restoration Group

    Mold remediation

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    Review Highlights - Real Restoration Group

    I worked with Mike (for the quotes) + AnneMarie was my job manager - both were a delight to work with.

    Mentioned in 3 reviews

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    Rapid Response Restoration

    Rapid Response Restoration

    4.8
    (52 reviews)

    I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

    Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet…read moreoverflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all.

    Quality Assurance Restoration

    Quality Assurance Restoration

    5.0
    (59 reviews)

    We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

    Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    2.3
    (687 reviews)

    Tell Dispatch I'm Looking For Kriston For Appointment. He Did An Amazing Job For The Third Time…read more Kitchen And Toilet Faucets Replacement. Price Was Affordable. Book Kriston For Your Plumbing Issues. I Give Him A 5 Stars. Mr. R. J. Kwan

    I don't know why this Roto-Rooter Plumbing & Drain Service guy is here ALL OF THE TIME for the past…read moretwo months, but if a plumber needs to show up almost every weekend for the past two months and constantly turn the water off in the unit above me (and, according to another owner, the water was off until 8 p.m. on July 23), it gives me the impression he doesn't know what he's doing. Additionally he keeps showing up in our parking lot and the front area, but he's using the Interim Condo Board President and a tenant as his assistant. Does Roto-Rooter Plumbing & Drain Service not provide backup when one of their employees needs someone else to assist? It seems like an insurance risk to ask two unlicensed people to stand around with him while he's climbing down into our sidewalk on a step ladder and has one tenant wearing orange gloves to help him (who I absolutely don't believe is a licensed plumber). Every single time this guy shows up, I end up with freezing cold water that will only get to lukewarm when he leaves. I've already notified the City of Chicago about my water not being hot anymore. I have to run it for at least 10 minutes on at least three occasions. Additionally, there is nothing on Roto-Rooter Plumbing & Drain Service site about repairing roof canopies, but one of your workers in a Roto-Rooter van was back and forth on our canopy making roof repairs all day on July 18, 2026. And the wood used during this canopy project led to a fingerprint-sized hole in the fiberglass material of one of my windows. It cost me $8.39 to buy a fiberglass repair kit from the damage caused while your employee was working on our canopy. While I have fixed my own fiberglass screen, my hot water never returned to normal. I have already filed a claim with the BBB and submitted photos to the City of Chicago for the van that was here. One way or another, I want my hot water back on, and I'm not paying for whatever he screwed up.

    Real Restoration Group - damagerestoration - Updated August 2026

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