I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Exceptional customer service and the only person who returned my call and gave me actionable…read moreadvice. I had a fantastic experience speaking with the owner of Rapid Response Restoration and I did not even end up being a customer. I had some mold popping up on items of clothing and the owner himself took my call. He gave me great tips and set my mind at ease. Just from this interaction I'll recommend them to anyone.

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

Nixon helped us navigate a ceiling leak in which his team needed to cut a hole in the ceiling and…read moreremove a light fixture, then repair it once we found and fixed the source of the leak. They did great work. They were very responsive, and worked around my schedule as we had some travel planned while this was going around. I'm very happy with the work they did for us.

Would recommend Dan and his partner Steven. They were much more affordable than other companies,…read morehaving simple no-frills up-front pricing. Dan was quick to respond and was communicative with their arrival. They did a great job overall, my rugs and couch look much better. A couple of old stubborn stains are still slightly present but look much more faded, and the rest of the areas look wonderful. (I expected that some old stubborn stains may not go away and Dan was clear on this too up-front, so this was to be expected.) Both Dan and Steven were very friendly. Dan is obviously an expert in this area. He shared some information about the products they use and answered some of my questions. The only minor issue was that there's a couple water/soap smudges on the floor where some drips happened, but this will only take me 5 minutes to clean up. Overall would definitely recommend. A no-frills, easy, great value experience.

Dan is an absolute pro who really knows his stuff. He's very thoughtful about what needs to be done…read moreand the best way to approach it. If you need an expert for complex problems, call Dan!

CWF restoration has been amazing! From the start with…read moreGiovanni. He set our mind at ease the minute he walked in the door. Very professional and knowledgeable. The other team that came in who was Shondell,Carlos, and Kyle were amazing as well! They handled everything very well,were polite, and reassured us as well. Great Crew! CWF I would highly recommend to anyone! J. Keith

Great experience - They are quick, knowledgeable, professional and courteous. Highly recommend.read more

Jon and his guys are top notch. Jon is the nicest guy I've ever worked with. They are competent,…read morehonest and professional. I highly recommend them!

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

I cannot recommend Al and his team enough. This review is long overdue. He got to the source of the…read moremold in my building, and was supremely professional and patient with answering so many questions at a time that was very stressful. He is extremely knowledgeable and cares about his clients. Because of him, my health is getting better and he taught me so much about home care to keep mold at bay, how to navigate a move (what to get rid, what I could keep, and how to clean it all). He went above and beyond every step of the way. If I could give him 10 stars, I would!

Good response time. AL Lazalde provided me with options for a solution my issue. Knowledgeable and…read morehelpful. Thank you AL.

Our journey with Roto-Rooter started with a backed-up main line. It was not fun. We called another…read moreplumber and they told us they would be out to help, but they never showed. We called Roto-Rooter at 6:00 PM on a Tuesday night and Gus was there within the hour. He rodded our main line and stayed out in our front lawn until 9:00 PM. The next day, Levi came out and told us we had a lot of breaks in the clay in the main line. He walked us through all the possible solutions. We settled on getting liners put in our main line. We made a plan for them to start and I felt good. Matt came out to get started and we hit a snag. Our clean-out had too sharp of an angle. We were going to have to regroup. Levi came out again the next day and we had a new plan. Matt and Dan got started and worked diligently for two days to get us back up and running. Every step of the way, everyone I mentioned was kind, professional, and diligent. Honestly, it felt like working with a local independent crew. I don't like that I had to meet them, but I'm really glad that I met this crew. They were patient as we asked questions. They even sat with our kids and walked them through what they were doing. If the people I mentioned are any indication of the expertise and character that this company looks for in employees, I can't say enough good things about them.

In early 2020 my late husband paid about $9000. to Roto-Rooter to unclog backed up…read morewater in our basement. I did not know about it. He was 75 years old at the time & wanted to be helpful & independent. When I found out by accident that this company had worked there & I knew he had paid everything by check, I went to his bank & asked for all checks paid to them in 2020. I was shocked to see he had paid them 3 checks all in one week totalling almost $9000. yet to this day, the basement still backs up & now has caused mold throughout the basement walls. I then called Roto-Rooter three or four times to ask for any contract that my husband may have signed. When I finally got it, I was shocked again to read a part that said if they need to use a camera to see a problem but can't due to anything in the way, then they can't guarantee the results. They had a place for the customer to initial their ok so my husband did. I asked them, how could you fix the issue if you did not know where it was. They have taken no responsibility. I am now suing them in small claims court. My advice to you is Do Not Use Roto-Rooter. You deserve better!!!! (See pic)

My wife and I contacted Moldman after identifying a potential issue with moisture in our primary…read morebedroom. David came by our home soon after that to perform an assessment. He immediately communicated that he identified mold he discussed next steps for remediation with us. The next week, David's team returned to remove the affected drywall and flooring. During the remediation process, the team was very communicative and they were careful to limit the extent of their remediation to only the affected materials. Additionally, we appreciated their efforts to protect the non-affected areas of our home and their diligent cleaning process. David and his team also took several pictures to document their findings, which was very helpful when we navigated the insurance claims process. After the initial mold remediation phase, David was very accessible and helpful as we tried to identify the source of the moisture and mold. After we thought we addressed the source, we hired David and his team to perform the drywall re-installation and painting. During the drywall repair phase, David and his team helped us identify the true cause of the moisture, which was a plumbing issue. David and his team quickly alerted us to this issue as they were performing the repairs and paused their work so we could address the plumbing issue before proceeding. Ultimately, the drywall repairs and painting were completed the following week and they didn't charge us additional fees for the unforeseen project delay and rescheduling. Once again, we were very happy with the quality of the work performed and the team's diligent cleaning process. Even after all of the work was completed, David was very helpful and responsive as we navigated the insurance claims process. Overall, we're glad that we hired Moldman to help us address this stressful situation and we highly recommend their services.

We unfortunately had a leaking roof that wasn't properly repaired as promised by the previous…read moreseller. While fixing our master closet, we discovered mold. After reaching out to several companies, we chose Moldman because they offered the best pricing, had great reviews, and came highly recommended by my best friend, who had used them for a similar issue. They responded quickly, provided an estimate, and gave us a fair price. The team was professional, communicative, and did excellent work. They sealed off the area, removed the damaged drywall, and treated the mold thoroughly. They later returned to install new drywall and insulation, and they primed the area to prepare it for painting. We're extremely happy with their work, and we were finally able to restore our master closet.