We needed mold remediation as a condition to sell our house. We contacted the CleanUP Guys, we…read moresettled on $800 or so for services, and they were able to resolve, remove, remediate the patches of mold in our basement within 1 business day after the initial site visit. They provided a mold remediation certificate shortly thereafter which served as evidence to the buying attorney that we handled the mold in our basement. We are happy customers. Recommended!

Needed the drywall dust and joint compound ash removed from my concrete basement floor. Prior to…read morecoming to my home, I sent photos of the job. A company employee power washed and scrubbed the floor. The job took an hour. After the floor dried, it still looked the same! The ash was still on the floor. I could have done that myself. I was under the impression that the residue would be completely removed. Why didn't the employee say, "Sir, this floor needs to be stripped and chemically treated." Extremely disappointed. Customer beware.

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

Stay far away from this company. Branden came to my door and used what can best be described as…read morescare tactics to try and get me to hire this company. He touched another company's fans and turned them off, which i did not ask him to do and he was not authorized to do, and he refused to turn them back on when I asked him to. I had to ask him twice to leave my home and he wouldn't leave. I asked him to put everything he was suggesting I do in writing, which of course he never did. It's incredibly rude try and take advantage of someone when they are already down on their luck. Stay away from this company.

Requested an estimate for mold prevention. He's very cooperative with our realtor and generated an…read moreestimate for mold prevention within 24 hours.

UPDATED: Owner…read morecalled and totally turned the ship around. 5_*** Similar experience with customer service. Not a clue on the industry. They wanted $100 to come to a fire job that's 4 blocks down the street. Going elsewhere.

I would not recommend them! Oscar, the project manager, struggled with communication and handling…read morethe job effectively! Don't waste your time and money!

I had a burst pipe a few weeks ago in my home, I have been living here for the past 10 years and…read morenever experienced a burst pipe. My plumber recommended I call ServiceMaster by Zaba to clean up the damage. The process was more complex than I thought, the burst pipe was on the second floor bathroom, there was damage on the second floor but the first floor and basement suffered more damage. Interesting thing about water is that it travelers in the weirdest direction and can cause extensive damage. Needless to say once ServiceMaster came out they did an inspection, spoke with my insurance company and began their work. I have a small child at home, my husband and I both work from home on occasion so this was on overwhelming situation. ServiceMaster did a great job, they were fast, efficient, and professional. There was a lot of damage in my home so I had to be placed in a hotel for a few weeks. They completed their services quickly, they also packed our belongings and took them to the hotel for us. They are going to be starting the reconstruction of our home this week. So far I am impressed and satisfied with their work. ServiceMaster by Zaba is a great company, I would recommend them to friends and family. I worked with a lot of the staff but my point of contact were Joseph and Alecia, everyone was wonderful and very accommodating.

I need a deep clean move in. I called two weeks ago and told them there was no rush to get back to…read moreme as I wouldn't need the service immediately but wanted to start budgeting and lining up services. I gave them any info they needed. After a few days I called back as I still hadn't heard from them. I spoke with someone who, once again, took my information. I'm still waiting. Their idea of 'no rush' and mine are clearly different. How hard is it to work up an estimate? I contacted 3 other places in the meantime and they're all around the same price. I'd have gone with Servicemaster had they returned my call. You snooze. You lose.

Restoration Associates Corp is a company recommended by my homeowner's insurance. I recently…read moreexperienced a flood in my basement due to the negligence of my homeowner warranty company (whole other story). Upon my initial contact by the owner Tom Nesbitt, I was confident that his company would do the job & do it right. After agreeing to allow them to do the removal of the damage, I was given a representative by the name of Theodore. He doesn't want to be referred to as Theo because of a law suit that the company had been involved in (his words, not mine). Throughout the process of removing the damage dry wall and drying up the water everything went well. The process started on Oct 20, 2025, the last fan was removed by Nov 10. As the process was being handled by Restoration Association Corp (RAC), I had confidence that this was an honest company and they would do right by me in restoring my home back to the way it was before the flood if not better. Unfortunately, that wasn't the case. Upon completion of removing the water and damaged dry wall from the basement there was a few days when I didn't hear from Theodore. When I reached out to him to inquire the next steps, he said to me, 'unfortunately Nene this may take two weeks to two months. I asked why and he said 1, we are waiting on payment from your insurance company to cover the work we've done and 2, to see what they are paying for. I explained to Theodore that the payment has already been issued to your third party company West Hill Global Inc. in the amount of over $20K. He said he had no knowledge of the payment. I said well my insurance company as sent documents to me stating that the payment was issued, received and cleared. He then asked to me to I send him a copy of that document. I said to him that I could not do that because it had my personal information on it. The next thing out of his mouth was 'I can get my guys out to your place today to start putting up the drywall (11/18). I told him I was not going to be home for them to start the work and that we have not agreed on the work and a contract hasn't been signed. His response was so you are saying no. I said, yes I am saying no to your guys coming into my home to start working. He said we'll wait on the documents from the insurance company. After that day no contact from RAC, until I reached out to them to asked what was the hold up on getting my house back in order. That's when he said they needed the document from the insurance company to say what they are going to cover. I said they are covering all the work to be completed inside my home, the debris to be removed from my backyard, the replacement of the platform, and the carpet on the stairs. He said he doesn't have that. I said can you please have someone come into my house to provide me a written estimate of what you are charging me to restore my basement and that's when he said your "deductible is your estimate". RAC, actually wanted to start work in my home without a written estimate; even after providing me the State of Illinois pamphlet stated that a written estimate is the first thing to ask for (see attached). When I requested a written estimate Theodore stated to me and I will quote him 'your deductible is your estimate'. I was confused at first, then he said send me a copy of the documents sent to you by your insurance company and I will send you a quote. I told him the insurance adjuster needed to see written estimate to make sure everything within your estimate was listed correctly. Then he emailed me a quote/proposal with no dates and no dollar amounts and wanted me to approve it. We went back & forth several times until I said forget and ended the call. At the end of that call I reached out to the owner, Tom to explain to him the conversation I'd just had with his employee, Theodore and before I could finish he said to me 'we are no longer interested in the job'. I said that's fine and ended the call. You can imagine my frustration with this company RAC and the process of their handling of customers that finds themselves in a situation like I mine. I thank the Lord for providing me with the knowledge of knowing when someone is trying to take advantage of you. This company has completely ruined my basement some of the destruction I feel was unnecessary. However, I think it was all so they can pad the invoice to my insurance company and then turn around and stick me with an outrageous amount to restore my basement. My last comment is stay away from Restoration Association Corp (RAC) they will try to rip you off if you are not wise. Don't be fooled by slick talk and the so called kindness they portray, they are not honest nor are they trustworthy.

Had ceiling damage caused by severe winds and water leakage causing Mold and structural concerns…read more Restoration responded same day as advised and immediately set up containment in area and covered roof damaged area and did perform mold testing. ... and they did work closely with our insurance carrier to be certain there were no delays and confirmed all coverages. Repairs were begun next day and completed within 4-5 days including ceiling, walls, electrical, painting, and total 'clean-up' Their workers were clean and thorough and did explain all procedures to our satisfation. Highly recommend these guys Gianni Florio Marshall, Naperville

I had damage sustained to my property due to high winds. He was recommended by the public…read moreinsurance adjuster I hired. He did the mitigation for the water damage. Threw out 20+ bags of debris in my backyard. The insurance did not make payment until 4 months later. I gave him his cut of $19000 which he came immediately to pick up the check. He threw out the debris 1 month later. The debris attracted many rats in my backyard, and my lawn was destroyed. I kindly asked Kevin to fix my lawn. He said he would. This was back in June of 2024. I called him multiple times, he would no longer answer or return my calls. It is May 2026 and my lawn still has not gotten repaired. Kevin fix my lawn now!

Kevin was very Professional, him and his crew did a excellent job in my attic at a affordable price!read more

Thank you DryCity Restoration for your amazing service! Efficient, professional, and hard-working…read more Completely restored my bathroom after it had flooded, they helped me out in such a stressful time! 10/10 service, highly recommend!