We've used this company for prior jobs at our commercial building, including a water heater and toilet repair, and those experiences went well. On this most recent plumbing repair, however, communication and follow-up fell short. The following week after the repair, a staff member noticed the kitchen sink near the repair area had very low water pressure. Since our office has limited in-person use, I followed up the next week once I was able to review the issue. I also had not received the invoice, even though my business card was provided onsite. When I spoke with the owner, the invoice was sent that evening, and I was told they would call the following week to schedule a time to look at the pressure issue. That follow-up call never happened. I later called and sent a detailed text with my availability to meet onsite, but received no response. Due to the lack of follow-up, we are moving forward with another plumber to assess and resolve the issue. In a commercial setting, timely communication and reliability are critical, and unfortunately this experience did not meet that expectation. read more

I have used their services 3 times and always leaves me satisfied. They always answer my phone calls and will come out either same day or the following day even on a Saturday. Very professional and they charge according to work done. Affordable service. read more

Thank you so much, Emmanuel, for unclogging my pipe under my kitchen sink. That was very generous of you to not charge me. I appreciate that so much. That is unheard of these days. The hot water is now flowing and I am happy to have found a new company for my plumbing needs. Thank you, thank you, thank you! Jenny read more

Miguel from Service Squad was on time and very professional. Our shower was not regulating the temperature he diagnosed our issue right away and provided his quote quickly. Pricing was fair and work was done promptly by Samuel. I will definitely use them in the future. read more

We are so grateful for the Service Squad's help! We got up this morning and discovered that we had no hot water. They were able to come out within a few hours, and they figured out right away that the problem was with our gas! It was something simple that they were able to fix in no time. They were friendly and professional, and we'll probably be turning to them when it's time to replace said water heater. read more

Messaged the Service Squad for unclogging my shower drain, and they send a technician right away. Eric showed up in their company vehicle and ready to work. My drain was unclogged and I was suggested to purchase new drain covers so less hair would get into the drain. They guarantee their work for 30days. Quick and reliable. read more

I one reason why I hired this company coz other 5 companies nevee call me back... and they overcharged ... 250 to ? Verses most companies charging 80 to 150 Do not use this company.. read more

The pair of gentlemen that came out to service our leak were efficient and friendly. They got the job done quickly. For a quick repair we got charged close to 1K. I was in an emergency situation and this quote was incredulous to me. Nice people - outrageous pricing! read more

Sad Sad Sad...How do you go from 5 Stars to 1? Oh yeah don't show up and don't call after making arrangements 2 Days in a row. Frustrating as all heck. Refrigerator coming in a day and so much for getting the work done to have the valves and water lines run... After spending about 2000 already? Is it the little jobs don't matter..Hmmmmm time to find a new plumber... Sadly.. PS I did call.. Scheduled, NO Show , Called Again Scheduled NO Show, Called again, your reply after "OH I was gonna call you" .. Don't worry won't need your services.. read more

I cannot recommend them more highly for whatever home repair you need! They went above and beyond what I expected and were so responsive, highly professional and competent, and affordable. We had a rusted faucet we needed to replace, and they came right on time, were so polite and honest with what needed to get done, and got the job done quickly and completely. I will use them again for any plumbing need we have! read more

I called service squad on a Sunday afternoon about a potential leak in my main service line to the city. They were at my house in an hour and working to identify and repair the issue. Emmanuel was extremely professional and helped repair the leak that same day. It was 3 hours from my initial call until the repair was completed. What a relief! Their pricing was very reasonable given the situation and time we called. Will be 100% using them again and would recommend them for any home service needs read more

Sam from service squad was great. Service Squad was very helpful, and took the time to explain every step as they serviced my water heater. I would highly recommend them. Again a great experience. read more

I am retracting my past review the owner had corrected my problem with the pipe insulation that was put on yesterday. I am very pleased with the work that was correct. I also am thankful that he called me so it can be corrected. Most owners just take the money and don't care . But this owner cares enough to correct the problem thank you again read more

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I dont really like giving businesses a low stars but I have to warn other furure customers. So I called today to get my water heater check. 2 stars because its actually a free estimate. So the worker came in and check my water heater and see a leak. But he didn't check/look at the connection or the wiring or anything he just straight told me I need to change em for 1475 install and everything. I was hesitant to accept the offer because he didn't even touch or look at anything. So I got a second opinion thank god. So the leakage was for a part that was just loose. And the burner won't turn on because of the wiring. So I called this one company and boom check all the wires and tighten the bolts. And that was it paid 275 for it. Pls do your research. Ask me for the company that made the work very fast and straight to the point. Will check first before doing work. read more

Service Squad - Business card - Plumbing Near Me - Pasadena, California

Samual at Service Squad was fantastic! he fixed the issue with no problem & was a sweet guy! highly recommend him!

Excellent customer service!!! 100% professionalism, from the initial phone call to completion of the job. I am very happy with the service that Manny provided at my residence. Manny is very, skilled, friendly, informative, thorough, and fast. As you guys know, plumbing can be very expensive. Manny's quote was very, very reasonably priced. What should have taken 3hours took only an hour and fifteen mins! Highly recommend. Thank you YPS! I will use you again for my other homes, and refer you to all my friends and family. read more

Had an emergency drain problem with a party coming up. We needed to have our main drained cleared. They were quick to get back to us, did a fast and great job. Professional and cost was reasonable! read more

If I could give this company no stars, I would. Back in April, I hired them to replace my outgoing plumbing as sewage was spewing into my home through the toilets, baths, and sinks. They also capped a vent so as not to break through a wall until I continued with my remodel. Initially, I was very satisfied. Fast forward to July. I needed to replace my water line, so I called another plumber to do the job because I received a better quote. I come to find out that all the piping they removed was left under the house. I called an inspector and he said that this was an absolute health hazard, and I also found out the pipes were never strapped. In addition, I discovered that the vent was never capped. They did eventually remove the old pipes and strapped the new ones in after after I called them. I then had the vent fixed by another plumber. To add insult to injury, when he went under the house, he also found a ton of cigarette butts! No one in my house smokes. I've lived here for over 20 years and nobody other than these men have been under my house. It will be a cold day in hell before I allow these clowns to come back to my home; even if the warranty has not expired! read more

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had old leaky shower valves replaced with a updated one, also had a leaky bathroom sink valve replaced, cleared out my low pressure hot water line at the kitchen sink faucet so now it the water flows well. Also they replaced a barely working faucet with ball valve outside the house on the main line. The guys were very respectful, nice (and wore there covid masks) and were professional. they even cleaned out my somewhat slow drains without asking. Happy with there work. read more

Emmanuel and Service Squad really take customer service to the next level. They were able to schedule me for a same day appointment and Emmanuel arrived within the time window that was set, none of this "I'm running late" and arriving an hour later. I really appreciate how prompt he was. He fixed the problem within 15 minutes. 10/10 recommend! Very professional and overall GREAT service! read more

Not long ago I went to get a quote because of all the decent reviews here on Yelp I thought why not, now we are still in a pandemic but not only was the man I speaking to not wearing a mask in the office he was smoking as well. I couldn't believe it and most people that came in also weren't wearing masks either! When I asked them to they simply said the door was open. Not professional by any means whatsoever. Even if you do not think COVID-19 is real does not mean you can risk infecting others! I might even call OSHA and file a complaint about this. I do not recommend this company unless you want to risk the safety of your family. read more

Water spraying from pipe in front yard. Manuel arrived within a half hour and stopped the leak. Returned the next day and repaired the pipe. Nice people and fair price. read more

Would highly recommend this company! My drain wouldn't go down and needed a local plumber so I called out YPS. They were on time clean and very professional. I would definitely recommend them! Thank you guys read more

I rarely leave reviews but Service Squad did such a great job.Thank you for coming out and taking care of my clogged drain. Jackie was a great I appreciate her taking care of me. read more

Had a toilet clogged and Emmanuel came out. He was awesome, courteous and got the job done quick.

Oh Mike. You and your quick learned lessons. Mike is a friendly, knowledgeable and professional plumber. His assistant called us on the phone to let us know how far out he was (20-30 min). When 20 minutes hit, BAM - there he was - on time. Mike was in and out of the bathroom in under 5 minutes. I s**t you not!... no pun intended. Oh and Mike, if you're reading this - thanks for being so awesome! read more

Made appt for faucet to be changed. Plumber was punctual but once here wasn't sure he could get replacement. Plumber said he'd call me in a couple of hours to see if he found one. Plumber Never called back and never followed through. Would not trust this company. Horrible! read more

The owner Miguel gave me a free estimate pretty quite and the price is reasonable, I have a leak on my shower valve and the pipe , other companies told me they needed to break the drywall and patched it back while Miguel said they could fix it without break the wall, his tech came 30 mins after we agreed the price and he did a good job , I'm very happy that the pipe got fixed super quick , please call them if you need a plumper , Miguel is very friendly and professional, he will help you fix the problem. read more

Bath tub installed and was pleased with service. Rob and Geo explained the process and showed me the problem areas and areas of concern. Much better experience than my last set of plumbers. read more

Wow, Miguel is the best! We had a clogged toilet and it was close to closing on a Friday night. I explained our problem and that we have an invalid mother we care for. He gave me a special tip on how to use the plunger and it worked!!!! I called him back minutes later to let him know it worked. He was such a nice guy on the phone and he will be our go to Plummer from now on. Thank you Miguel. You are my cherry flavored Life Saver. read more

Service Squad was able to fix my leaky pipe on very short notice. Very reliable and fixed the problem with no issues. Manny is very professional and knowledgeable at his craft. Definitely trust Service Squad with all my plumbing needs! read more

I contacted Miguel for a faucet replacement and he responded right away and was able to schedule me right away. We ended up needing more then the faucet replaced and he was great at the last minute changes and is coming back again for some additional work. Thank you Miguel. read more

After a bad experience with an unreliable plumber, we hired Your Plumbing Solution to replace a leaking gas valve at our furnace and a gas line leak in our laundry room. Miguel was punctual, polite, and capable, and diagnosed our problem in under an hour. Two hours later, his plumbers showed up and easily fixed the issue, causing minimal disruption and leaving a clean work site. To top it off, Miguel was very willing to work with our home warranty company so that they would cover the cost of the repair. Fast forward two days later, when we thought we smelled gas again in our laundry room. We called the office, and Miguel called us back within minutes, even though it was a Sunday. He came out bright and early the next morning to confirm that we did not have another gas leak. All in all, a wonderful experience! We will be calling Your Plumbing Solution for our future plumbing needs! read more

Beware of this company They will lead you down a path of deception They attempted to rip me off for a simple shower stall backup. Thank God i got a second opinion. read more

2nd Review When you get good service from professionals then you have a different issue and get the same great service twice you know it's not a fluke! Called up YPS because some other plumbers that moved my Washer/Dryer to the garage messed up the plumbing. They finished clean up and fixed the issue on time. Miguel and the crew are definitely recommended! read more

A pipe under my parent's the kitchen sink broke and the next day I called Your Plumbing Solution (aka Service Squad). Miguel quoted me $1,200 and I desperately accepted because the main needed to be shut off and there was no water. He sent his son and an assistant to fix the problem. They replaced approximately 10 feet of old pipe, which was partially corroded. Once they turned on the main we had water again, however, the flow at the kitchen sink was mininal. I called Miguel and explained the low flow issue. He came out again, turned on the kitchen sink faucet, and said "you need to replace your entire homes piping". He didn't even bother bending down to look at the job his crew did. Grant it, we haven't had any issues anywhere else in the home, except the kitchen sink where his crew worked. Find yourself another plumber! It'll relieve you of headaches. read more

So... this is the second time I am using this company, and exceptional work and service each time. My sink was overflowing with water and using Drano and plungers did no good. The water would eventually go down the sink just to rise up again and overflow. I called Monday evening and Miguel was here by 745am the following morning. (NOTE: The do same day/evening visits if needed for an additional charge). Last time, they used the snake on our pipes and it worked really well. This time the snake was not enough for the job so Miguel discussed pressure washing the pipes to flush out blockage. That did the job. Miguel was professional, punctual, efficient, and knowledgeable. We will definitely be using his services again in the future should the need arise. read more

Really wanted to give them a try first day guy comes and try's to figure out the problem then broke one of the plastic pipes to our sink he apologized which was no biggie we could by another one then says he will come by the next day cause she needs help and couldn't figure it out.. which he said that would be from 8am to 10am.. ok no problem next day comes it's already 12pm and nothing.. call the store says oh let me see what's the problem still no call back then called the plumber since we had his phone number said oh sorry I didn't realized I over booked myself.. said he would come by later and still nothing so has been two days and our sink is still not working.. and still no updates, and still with the broken pipe that he broke so now we are calling someone else.. don't ghost your customers just be honest and upfront instead of ignoring and not calling no communication whatsoever. Would No recommend read more

Plumber did a great job, got right to the problem and fixed it right away!! Highly recommend

Friendly but not reliable my tankless heater was still under warranty say will call me back but never did guess they didn't want to deal with them or job not worth the money. read more