The good lady and helpful security guard who assisted us ( my senior Mum & myself) was pleasant…read more However, l had asked then for applying for a driver's license renewal back in May/June2025 as it was expiring on September 6th 2025; the officer said to wait till closer to the time! The months went by and l still have the expired license: wonder if l had gotten the renewal done and by mistake discarded the new one !! I must return back & check because l need a valid current one absolutely!! I am the driver for everything here !!

The process was very efficient and fair. The agent also noticed that I needed to renew my drivers…read morelicense when I was only intending to renew my health card. So saved me an additional visit.

Long wait times even with appointments. Packed waiting area. Did not experience the promised…read more"Responsive." The pens provided are filthy and wrapped in paper.

Generally, I hate going to service Ontario for anything whether it's to renew my license, deal with…read morecar stuff or anything really that requires me to go in person and not able to do online. During covid, this location is appointment only which is great. Book online. Do NOT come without an appointment, you'll waste your time waiting in line and being sent away which happened to a few people in front of us. Do NOT come super early, they'll keep pushing you back to allow for the earlier appointments - again, happened to a bunch of people. Come on time, they will move you up in the line if there are people with later appointments than you. Located in the mall, there's security at the front of the mall asking what you're coming in for, he'll then direct you to the right person. You'll head to service Ontario where there's a line outside and someone managing the line. Our appointment was for 11 but we didn't get in until 11:15am. However, once we got in, we immediately got down to business and got everything we needed done - and I had like 3 different items too. The lady was polite, efficient but no nonsense - which I appreciated! She helped us with everything we needed, everything was organized and explained well. 15 minutes later, we're done everything, I'm happy and walking out for lunch. Sure I didn't exactly get the time I booked but given how quickly I was in and out during covid, I'm not going to complain. Will definitely try to book this location in the future for any other service Ontario things - here's hoping it won't be for another 10 years though!

I came to this Service Canada for a passport renewal. I made an appointment ahead of time online,…read morealmost two months in advance. Even then, it was really hard to find the perfect time slot so definitely check often and early if you want to make an appointment. There was a lot of signage on the outside of this location. One of the signs instructed those with an appointment to skip any line and go directly to the welcome desk. I read this twice before heading in. There was a line of about 8 parties of folks waiting to be seen on one side of the stanchions. It was mortifying to be the one person on the other side walking right past the line. I actually walked back outside to check the sign again before doing so. I'm really glad I followed the instructions though because once the Service Canada member was done assisting the current guest, they immediately asked me if I had an appointment to ease my insecurities. At check-in, I confirmed the details of my appointment. I was then sent to the waiting area where I was told I'd hear my name called. There isn't a speaker or number system there so you really have to listen since the reps are behind plexiglass. I only waited 10 minutes past my allotted appointment time to be seen. The rep that helped me was friendly and polite. Pretty day and night from some horror stories I had at DMVs in the US!

great service, great staff on Tuesday Dec 10 , 2024 arrived…read moreat 8am at service Canada in Oakville 8.30 0ffice opened, i was the first one to enter after i register in 3 minutes i was called by my name by Mrs, BEULAH she took my paper of course after warm welcome and smile 8.45 i was out in my car she is great lady she deserve 5 star service, i am here to say thank you to her and every one in the center which i believe they doing there best to make the life easy .... GOD BLESS YOU BEULAH Hamza

Large location, separate lines for walk-ins and for those with appointments, which is great. I…read moremade an appointment on-line. I walked in and was the only one in the appointment line so went straight to the reception desk past about 20 people who didn't have an appointment. So, then I got my number and it was called up before I even had a chance to sit down. Counter person was really very nice, and I got my business done without any difficulty or waiting. Lots of parking, lots of seating. Lots of signage directing you where to go and what to do. Make an appointment, and you will be served swiftly and efficiently.

one counter one person and talk with each customer 45 min then disappearing for 18 min most of them…read morehave an attitude

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Was quick (we made an appointment), efficient service and professional…read more I could not BELIEVE the number of people arriving with incorrect documents, incomplete documents and generally ill-prepared. Have your docs with you as they require and you'll sail through.

I phoned Service Canada to receive 2024 EI slip for 2024 for 2024 Incom Tax…read more Did not receive slip through the mail-first time-I phone Sevice Canada to have it mailed out-to do 2024 Income Tax Phoned 1800 number 1. first time---agent started to make changes to send out-verify address-put on hold-----Disconnected 2. second time-agent started to ask questions-put on hold-Disconnected 3. Agent started asking questions-put me on hold-got back-vertify address-told me a address that I was at over 12 years ago-moved twice---I received slips and made out income tax at this address -for over 7 years---?????-he updated the address and said I will receive slip in the next 5 to 10 days---I pay income tax every year------This Agent was better than the other 2---I will be waiting for the slip I do not understand receiving all my slips-paying income tax at this address-and they have address from over 12 years---I am asking for a slip to do taxes and send them money-Also said I would get the slip through my account-NO never made that change--------They need better agents-also that you can understand you David/Joanne Mantini

4.5 rounding down to 4…read more I've had to change go-to locations due to closures over the years, so I'm glad to still have one that isn't too far out of the way from home. It's conveniently located in this little mall, which is right off Highway 7 and Martin Grove, so it has plenty of parking, which is sometimes difficult with government offices. You can make an appointment ahead of time for most services, which I've done. When you go into the mall, it's close to the Tim Hortons (across from the Home Hardware.) It looks like your typical, drab office, complete with handwritten and paper printout signage everywhere. When you come in and you have an appointment, you approach the desk where it says to check in for appointments. Otherwise, you have your usual, snaking line towards the counters for non-appointment visits. Both times, I've had very friendly, competent staff serve me. I like that they are diligent, and check what time your appointment is before serving you. They don't take any nonsense because they are running on a very tight schedule, but they are professional and not rude about it. Both times recently, they've been very efficient, even though one appointment was for a not very routine service. They have a supervisor on hand as well who helps keep things running smoothly and assists with reassigning wherever needed to keep everything going. So why not 5 stars? The venue really is tight and drab, and even with the generally very good service, it doesn't help when people lie about their appointment times. I also find the online appointment signup very un-user friendly, and I find you have to book like a week ahead. Still, a very good Service Ontario office overall. I'm not too mad that it's replacing the ones I've gone to previously.

Hello. I walked into Woodbridge mall hoping to get some assistance with my renewing of my driver…read morelicense new address change. A lady by the name of Shannon very helpful and very professional and was able to assist me with my driver license and address change.

Pretty sad! There are empty seats inside and it's warm. However, this office insists on making a…read morelong lineup outside in -8°C weather, which it was today. I'm not sure I understand the logic. One of the security guards even stated that it's just too bad. This is Canada and you have to dress up warmly. Forcing people to stand in freezing temperatures for an hour or more, is not only absurd, but also inhumane and cruel.

Line up was huge…read more But the employees were very nice In total In and out 2 hours It's amazing how many people can't understand simple task or follow instructions