Wanted to renew my passport, so I downloaded the application form, had it filled out, took 2 studio photos, and went to this Service Canada location, which is located on Hwy 7, south of Markville Mall, to submit my application.
I was greeted by the woman at the front counter, who asked me the purpose of my visit. I told her that I wanted to renew my passport. When I showed her my application, I was told that I could not renew it, since the expiration date was more than a year away.
I told her that I would send the application in by mail instead, she also told me that I had to wait until it is within a year of the expiration date before I could send it in, to have it renewed.
I had my suspicions, since I did not find any written information about her claim anywhere in the official Canadian Government website.
I sent in my application the next day, by courier, and I got my new passport in 15 days.
It is shameful for any Service Canada employee to lie, and to provide false information.
I hope the management at this location would make sure that their employees provide meaningful info to Canadian. read more