Have a pleasant purchased a Kia EV6 GT-LINE at Kia Serramonte. Salesmen Bobby, Kwok is very friendly, knowledgeable, experienced, and helpful. He explained all the details and features of the car. The whole process of buying my car is very quick, no pressure, happy, I think is a good deals, Managers Tom is also nice, easy to negotiate, reached a deals in a short time. Thank you. read more

This was the smoothest and easiest experience I have ever had buying a vehicle. Anthony made it very easy to test drive, fill out paperwork, and purchase the vehicle. Ours was a showroom model and the battery was dead, rather than give us a battery that may cause problems, he replaced it with a new one to ensure there were no issues. I'm extremely happy with my experience and my first new Kia! read more

Excellent experience shopping for our 2026 Kia Carnival. If anyone is interested the market for a new Kia, this is the place to go. Look for Bobby with his Awesome customer service. Thanks Bobby we love our new ride! Also our salesman Tom was very reasonable with the prices and we ended up getting the car at the price we wanted. Thank you Tom! Thank you to the whole Serramonte Kia team! read more

Just purchased my very first new vehicle and was nervous about it but Meezan and Rich made us feel very comfortable and didn't pressure us which we appreciated. We came in the next day and Bob gave us a fair price. We are very satisfied with our experience and Kia of Serramonte! Nikki read more

had a great experience at serramonte Kia thanks to Anthony! He was extremely knowledgeable about the cars, took the time to answer all of my questions, and never came across as pushy. I really appreciated how genuine and professional he was throughout the whole process. It made the car shopping experience smooth and stress-free. If you're looking for someone who knows his stuff and truly cares about helping you find the right fit, I highly recommend asking for Anthony! read more

Yelp removed my review that my daughter posted on her account because it did not "focus on the reviewer's firsthand experiences as a customer of the business". So this is my firsthand experience as a customer of Serramonte Kia. Jillian sold me a new Kia Sportage on a Friday and the next day the temperature light came on. I took the car in on Sunday asking what was wrong with a brand new car and was told to just take it to service and get it fixed through warranty. My expedience with Jillian was great until I came back because there was a problem with my new car. Then my experience became cold and my concerns were disregarded. I don't want to have to fix a brand new car. I bought a new car so I would not have to deal with problems you typically find with used cars. Instead of being happy and excited that I have a new car, I am scared and anxious this car will cause more problems in the future and cost me a lot of money and heartache. From my experience, Serramonte Kia's good reviews online do not tell the whole truth. My experience has been disappointing, scared, and feeling like I have been scammed into buying a known defective vehicle. My car is now in their service center waiting to get diagnosed. read more

Wonderful experience with Zahi! I didn't feel pressured to buy a car. It was my first experience of buying a car and he was so patient with me and guided me through the whole process. I highly recommend you choose Zahi for your car needs. read more

These guys are crooks. Do not bring your car here watch out for them. They never contact you back and they scam they are ineffective and poor at their job. if you're looking for a place in the Bay Area to get your Kia serviced do not use this place. After 2 days in the shop they called asking for another two days late into the 2nd day. No idea of issue felt shady for sure, unprofessional in the least. The service manager is not helpful knows the right things to say to cover his butt, but not to get your car fixed. it is an office of incompetence at the service department. We were charged for a "diagnostic" without any diagnosis of the problem. When I spoke to the service manager he communicated in a way to cover his butt but not to address the issue. Don't waste your time or money. I promise you will be disappointed nice enough, but not hard workers to get your car fixed and really a nice and way of making you feel comfortable, but then realizing you've been duped. read more

Had the best car buying experience with Omar and Tom! They were both professional and helpful...I would highly recommend this dealership!

Kia seramonte provided A1 service. Great customer service all around from Spencer to John. Took care of us and gave us a great price on our new car. Very good experience read more

Friendly salespeople willing to give me a good deal. Paul, Tom, and Z worked hard to make me happy.

The buying process was simple. I had an unusual situation in that I have a small garage and they allowed me to test drive the car to see if it fit in my garage without.. the car fit and the deal was sealed read more

I recently visited Kia Marin and didn't feel great about the service there, so I decided to try Serramonte Kia instead--and the difference was clear from the start. Nicolas Duran was fantastic to work with. He was knowledgeable, patient, and genuinely helpful throughout the entire process. I felt supported, never rushed or pressured. Nicolas took the time to walk me through everything and made sure I was comfortable with my decisions. I also want to recognize the manager, Tom, who was just as professional and welcoming. The entire team made the experience easy and stress-free. If you're shopping for a car, I definitely recommend Serramonte Kia--This was a completely different level of service. read more

Had an appointment for 9:15. When I arrived there were about 100 cars there and they said it would be 4-5 hours before they can look at my car. It was a recall check that ended up taking them 5 minutes. Why even have appointments. Even the employees there seemed to know this is terrible. Offered me a ride home while I waited but then took me on an over 1 hour tour of SF before getting to my house (which was about 10m from dealership). When my car was finished, they told me a ride back would be a 1.5 hour wait. Never go here. Don't buy from them. Don't get service from them. read more

Yury was very helpful and funny. He helped us find our new car, and found us exactly what we were looking for. When the dealership did not have the exact color and trim we wanted they worked to find and bring exactly what we were looking for. read more

Wonderful dealership experience. Made buying a car very easy. Yury was a great and very helpful!

Worked with Yury on leasing a 2025 Kia EV6 Wind. He was great to work with - very helpful, and explained things for both my wife and I. Great experience - and we're hoping we'll work with Yury again in 2 years when the lease is up! read more

Working with Christian was a very pleasant experience. He is well mannered and very helpful when we were looking for a new vehicle!

Came in a few days ago. Koroush went out of his way to show me a few different models of the Niro hybrid and EV. He let me take both for a spin..was super informative and left the dealership feeling confident about buying my first car. I look forward to coming back and making a final decision. read more

I am extremely satisfied with the customer service Anthony provided for my family and I. He totally went above and beyond for us and made sure we were well taken care of during our entire car buying experience. Thank you Anthony for making our purchase so easy! I definely recommend asking for him if you ever visit this dealership. read more

Omar did a great job of showing me different car model options, sharing his knowledge of the various features, and really just supporting me throughout the process. Tom was a big help with understanding the financing options once I made up my mind. I'm very happy with my EV6! Thanks Serramonte Kia! read more

This message to John Kim in the service department. I want to say thank you so much for our outstanding and knowledgeable experience I had at the Kia. It's my 2nd time and I must say being able to have John made a huge difference. I'm a first time Kia owner and also bringing my car in for service, the very first experience was not bad but it was confusing there was so many people helping and with different answers which I didn't like. I love that I was able to have one person to help from start to the end. John was very professional and communicative on understanding was able to help understand better of my car! Until next time! I hope to get my service down each time with John! read more

Great service and no hidden fees. I have went to over 20 car dealers all around the Bay Area from San Francisco to San Jose and Sacramento and have not found any with great service and straight forwarded pricing without any hidden cost or exaggerated fees like this Kia dealer. I had the pleasure of dealing with Andrew Eliopoulos who took care of every single detail, answered every question in no time and helped me with every request even during his days off. He always found a way to get things done and kept me updated the whole time and did all that with a super friendly vibe. He made sure that everything went perfectly from the first minute till the end and even after I already paid for the car I still got the same level of attention and care that I received when I was still a potential customer. The best service I could ever imaged, even luxury car dealers do not offer the same level of service and attention that I got from Andrew. I also worked with Anthony when I visit the dealership few days after fully paying for the car and I was offered great service and attention from him, which made me feel that this car dealer actually care about choosing the right people for the job that will care about the customers before and after making the sale and won't make us go through sales games and run through hopes to get what we want. read more

Imagine this scenario. You have your kids in the car. The safety locks are on. You're humming along... then something happens. You rush out of the car, try to open the backdoor, and then instead of the door opening the handle pops out. Only you don't need to *imagine* this scenario, because there's a Technical Service Bulletin that describes this exact scenario, for the exact model of my Kia. https://static.nhtsa.gov/odi/tsbs/2018/MC-10151899-9999.pdf Also, you should know that this case is not covered by the warranty. Now that piece is not on Serramonte Kia, they don't make that rule. What is on them and why is this a 1* star review? Well, first, is the total lack of any kind of taking ownership for the situation. While you don't set policy, you could also acknowledge this is a real issue and attempt to do something about it. But more than that, there's also the $285 you charged me in labor to diagnose the fact that... when you pull on the handle, it pops off. All that after we showed the service bulletin to you to explain what was happening. Hope that the money was worth more to you than this review! read more

Wow, I had such a great experience at the Serramonte Kia! I worked with salesperson Yury, and he was seriously such a delight to work with. He never pushed me to make a decision, was very candid about my options, and overall had a GREAT attitude! He helped me secure my dream car, a Kia Sportage Hybrid, and I am seriously IN LOVE with it!!! I wouldn't be leaving a review if I didn't have such a great experience. I can't thank Yury and the Serramonte Kia team enough for my new, beautiful car!!! read more

Serramonte Kia - Car Dealers Near Me - Colma, California

Anthony of Serramonte Kia was extremely helpful and accommodating. Absolutely great customer service!

My Kia needed service and I called around for awhile looking for someone who would take my car as most of the shops were backed up, I was fortunate enough to get a hold of Michael who runs the service center at Serramonte Kia. He has been amazing and I am a customer for life. He spoke to me in layman terms, never once made it seem like I didn't know what was going on with my car, kept me updated with anything that was happening including delays. It was a long process as there continued to be things wrong with my car, more in depth than initially thought, but he remained patient and gracious, and I remained totally grateful. All of my friends who have Kia and Hyundai, have been told that this is their new shop, and when, and if we are ever in the market for a new car, we know this will be our first stop. Thank you so much Michael and Serramonte Kia! You saved my rooster read more

Yury from sales was great. Helpful with all logistics and very friendly. Made the process smooth and minimized the stress of it all.

Morville, he really nice guy and good service I'm recommend to by the cars with him.thank you.

Thanks to Koroush for the time when checking out cars today. It's amazing to find a knowledgeable caring salesperson not pressured to find a vehicle. Also the showroom is immaculate. read more

Had a great experience with Yury and Andrew. They were helpful and answered all of our questions. thank you for your help today, we are very excited about our hybrid plug in! read more

Just leased our 2025 sportage PHEV, and worked with Andrew and Yury on our deal. They were both lovely and helped my wife and I a ton! Big thanks to them! read more

My wife and I were looking for a Kia Carnival Hybrid and I made an appointment with Jullian at Serramonte Kia. My entire experience was very positive. Jullian was friendly, professional, and all around easy to work with. He did a fantastic job listening to my specific needs, and took the time to show me all the features of the vehicle. He accompanied me on a test drive and I really appreciated that we were able to take the Carnival to my home to make sure it would fit in my small garage. All in all, a fantastic experience. If you are looking for a Kia, Serramonte Kia is the place to go, and definitely ask for Jullian. He's the best! read more

The employees at Kia serramonte were very helpful in finding me the vehicle I needed. Moorville, in particular, was very friendly and helpful throughout the process, making me feel very comfortable as this was my first time leasing a new vehicle! Everyone was very understanding and ensured I was happy with what I was getting as well as comfortable with the payment. Overall I had a positive experience at Kia Serramonte! read more

After a hellish week (car was totalled and then an idiot salesperson in LA sold the car I originally wanted), I called up Serramonte Kia and spoke to Nick Saba, who found the car I wanted in the desired color and I made an appointment to come in the very next morning to secure it before anything else could go wrong!!! Nick and his team were swift, professional, friendly, etc. I've never bought a car in such a short amount of time! I definitely recommend you give him a call if you're looking for a new car. And I love my new EV9! It's so spacious, speedy and runs so smoothly. read more

BEWARE BUYER!!! We leased a 2023 Kia EV6 through Serramonte Kia. We opted for the Excess Wear and Tear Insurance that covers any fees for repairs of minor scratches, dents etc. when the car is returned at lease end. This insurance cost $1399. In May of 2024, we were rear ended by another car in a traffic accident because the driver was texting and didn't notice the red light. The car was totaled and we were eventually advised by Kia Finance to contact the Excess Wear and Tear Insurance company to obtain the full $1399 refund. We did that and found out that Kia Serramonte had never retained the insurance for our car. In July, we called Kia Serramonte and requested the refund. Pete, the Finance Director apologized for the error and promised the check would be sent to us in 10 days. That never happened. We called them 8 more times and they ignored our messages. It's 6 months later and we still have not received a refund. This is not a difference of opinion, dispute or a grey area in any way. They admitted that they owe us the money, no ifs ands or buts. . They are just not paying us. Consider this if you are shopping for a car at Serramonte Kia, Serramonte Volkswagon or Serramonte Subaru. I believe they are owned by the same family. read more

Had a great experience with Anthony who was very helpful when leasing my new Kia! The process was very easy and he was there to help along the way read more

I was very disappointd in Serramonte Kia. After a test drive the salesman gave me fairly decent quote and offered to take off another $250 if I financed it at 6.5%. I asked if he could get one with the Soulmate package and he told me there were none available in the entire western United States. Ten minutes later I found 4 dealerships in the Bay Area alone that had what I"d asked for and also offered a 4.99% interest rate. No use working any further Kia Serramonte. Luckily a salesman at the Dublin Kia was straightforward, responsive, gave accurate information, gave me a price $1,500 less, and did not try to sell me anything that I didn't ask for .We did it all in a few hours. I love my new car. It was hassle free and worth the drive. read more

I leased my beautiful 2024 Kia EV6 Wind at Serramonte Kia. My wife and I were very happy with the service that Nick Saba provided to us. He's an excellent salesperson but he's also great at customer service. He found the trim and color I wanted and made the sales process easy. It was a first time lease so I had questions. Nick answered them all and stayed engaged throughout. Everything seemed fair with him in charge. He went out of his way to clarify details and make us feel comfortable. He's a total professional and really cares for his customers. You can't go wrong with Nick. He will take care of you. Highly recommended. read more

Serramonte Kia - Car Dealers Near Me - Colma, California

I called Kia to find out what type of glass was in my windshield/ car windows: The "break the glass " safety tools for when you're trapped inside ONLY work on TEMPERED glass. The kia handbook, their website, all the car windows right bottom do NOT tell you this information. I called sales and spoke with Nick Duran. He was lovely! Took the time to search multiple places to find out this potentially life saving information for me. So grateful. Will be using Serramonte Kia for all my service needs. Thank You Nick! read more