My wife and I had a great experience purchasing a 2025 Sorento at Serramonte KIA. We were helped by Zahi (Paul), and he was extremely helpful and didn't pressure us whatsoever. He simply answered all of our questions, and made some recommendations. He even made us aware of current deals that were available to us. The rest of the staff was also very friendly and helpful. If we are ever in the market again for a new car, we will definitely consider paying Zahi a visit. read more

A wonderful experience of purchasing a new car in Kia Serramonte with the perfect and professional service from Bobby and Anthony. Their details explanation and patience should be appreciated. I will sure to recommend my friends to look for them if they are interested to buy an EV or Hybrid. read more

Serramonte Kia - New car - Car Dealers Near Me - Colma, California

I bought a car from Serramonte Kia back in June, and it's been one of the most disorganized and frustrating buying experiences of my life. I've held off posting this review with hopes that they would resolve the situation, but it's now almost 4 months from my purchase date and I still don't have my license plates, registration, or title. Whenever I call, I get put on hold and transferred around, and everyone at this dealership keeps blaming everyone else and saying they don't know what's going on. I've dealt with RC and Ted in the finance department, and neither one has been helpful. Buyer beware. Don't buy from this dealership if you want your transaction handled professionally. read more

I had a great experience at Kia in Serramonte! Yury and Z helped me find my perfect car ( the Sorrento) and gave me great and honest advice all the way through, which isn't always the case at some dealerships. I can't recommend them highly enough! 5 stars all the way through & I absolutely love my new car!! read more

An Unbelievable Act of Honesty at Kia - Thank You, Anthony Mena! ​I bought a car from Kia on Saturday, December 14th. My salesperson, Anthony Mena, was absolutely fantastic--he even stayed late after closing to walk me through everything. ​When I got home, I realized my engagement ring was missing. It was a cold day, and I knew it must have slipped off at the dealership. I went back the next morning and searched everywhere to no avail. I was heartbroken, devastated that it was gone for good. ​Ten minutes later, I answered a "spam risk" call, and it was Anthony! He had found my ring in the vehicle we had been in! ​I am absolutely BLOWN AWAY by his effort and honesty. The fact that he was still actively looking for it long after I left is a testament to his integrity. This is more than customer service; it's a miracle. Kia, you have a true gem in Anthony Mena! His honesty is beyond words, and I recommend him highly to anyone. read more

This is part two of my review of Kia, regarding the cap that they knew did not match my vin# and forced it on anyway. I went to have it removed and get a refund. The staff could not help me because they could not find my invoice and the manager was not on site. Given that they have very little knowledge of anything, I waited for at least 30 minutes before I got to speak to anybody and was told they didn't have my information and asked for my invoice number. Youd think it's a very simple ask and I'd be out rather quickly. I wasted two hours. Nobody knew what was happening. About 45 minutes in they took my car around back and told me that they would have the cap removed. It took 3 minutes for them to shove it on and I waited for about 2 hours total. I got so fed up I went back to speak to a tech, to find my car unattended And on! Just wasting my charge ! When I asked the tech for an ETA, he said "I know nothing about that car" Given he was the only one there I told him what I needed done and then I needed it done now and I had to assist him with the removal of the cap. It took no less than two minutes upon trying to leave. I realize they lost my car key. Usually they leave it in the car. I'm not sure what the deal is with my car but they lost my car key and three staff members had to look for it for five minutes. Absolutely ridiculous. No apology no acknowledgment of the wasted time because of their incompetence. I have nothing else to add to this because I think this interaction speaks for itself on Kia serramonte, customer service, and quality of service. No need for another generic response. There is nothing you can do to make this better. read more

Serramonte Kia - My car sitting in the ally on and unattended - Car Dealers Near Me - Colma, California

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You were right, Yuri! My daughter really loves driving around in her new Kia! It's roomy and so easy to park. Thank you for making her first car buying experience so memorable. read more

Alvaro and Nick were super helpful and hooked me up with great service. Highly recommended!

Just gave birth to my first baby and wanted to get the 2025 White Kia Carnival 8 seater. Walked into Serramonte Kia and I was immediately greeted by Jullian. Unfortunately there were no white Carnivals, but Jullian was able to order what I wanted. Stock was limited so I had to wait for it to be delivered from Korea. The new 2025 Kia Carnival is a highly sought out van so I was surprised that Jullian was able to keep this reserved for me. I truly appreciate his loyalty towards me. He made the whole buying process so easy and at the price I wanted. He also gets extra points for staying after his shift to make sure I get through finance and personally delivering the car all the way to Hercules the next day! Jullian and Serramonte Kia surely deserves 5+ stars! read more

Have a pleasant purchased a Kia EV6 GT-LINE at Kia Serramonte. Salesmen Bobby, Kwok is very friendly, knowledgeable, experienced, and helpful. He explained all the details and features of the car. The whole process of buying my car is very quick, no pressure, happy, I think is a good deals, Managers Tom is also nice, easy to negotiate, reached a deals in a short time. Thank you. read more

This was the smoothest and easiest experience I have ever had buying a vehicle. Anthony made it very easy to test drive, fill out paperwork, and purchase the vehicle. Ours was a showroom model and the battery was dead, rather than give us a battery that may cause problems, he replaced it with a new one to ensure there were no issues. I'm extremely happy with my experience and my first new Kia! read more

Excellent experience shopping for our 2026 Kia Carnival. If anyone is interested the market for a new Kia, this is the place to go. Look for Bobby with his Awesome customer service. Thanks Bobby we love our new ride! Also our salesman Tom was very reasonable with the prices and we ended up getting the car at the price we wanted. Thank you Tom! Thank you to the whole Serramonte Kia team! read more

had a great experience at serramonte Kia thanks to Anthony! He was extremely knowledgeable about the cars, took the time to answer all of my questions, and never came across as pushy. I really appreciated how genuine and professional he was throughout the whole process. It made the car shopping experience smooth and stress-free. If you're looking for someone who knows his stuff and truly cares about helping you find the right fit, I highly recommend asking for Anthony! read more

This message to John Kim in the service department. I want to say thank you so much for our outstanding and knowledgeable experience I had at the Kia. It's my 2nd time and I must say being able to have John made a huge difference. I'm a first time Kia owner and also bringing my car in for service, the very first experience was not bad but it was confusing there was so many people helping and with different answers which I didn't like. I love that I was able to have one person to help from start to the end. John was very professional and communicative on understanding was able to help understand better of my car! Until next time! I hope to get my service down each time with John! read more

Just purchased my very first new vehicle and was nervous about it but Meezan and Rich made us feel very comfortable and didn't pressure us which we appreciated. We came in the next day and Bob gave us a fair price. We are very satisfied with our experience and Kia of Serramonte! Nikki read more

Yelp removed my review that my daughter posted on her account because it did not "focus on the reviewer's firsthand experiences as a customer of the business". So this is my firsthand experience as a customer of Serramonte Kia. Jillian sold me a new Kia Sportage on a Friday and the next day the temperature light came on. I took the car in on Sunday asking what was wrong with a brand new car and was told to just take it to service and get it fixed through warranty. My expedience with Jillian was great until I came back because there was a problem with my new car. Then my experience became cold and my concerns were disregarded. I don't want to have to fix a brand new car. I bought a new car so I would not have to deal with problems you typically find with used cars. Instead of being happy and excited that I have a new car, I am scared and anxious this car will cause more problems in the future and cost me a lot of money and heartache. From my experience, Serramonte Kia's good reviews online do not tell the whole truth. My experience has been disappointing, scared, and feeling like I have been scammed into buying a known defective vehicle. My car is now in their service center waiting to get diagnosed. read more

Wonderful experience with Zahi! I didn't feel pressured to buy a car. It was my first experience of buying a car and he was so patient with me and guided me through the whole process. I highly recommend you choose Zahi for your car needs. read more

Imagine this scenario. You have your kids in the car. The safety locks are on. You're humming along... then something happens. You rush out of the car, try to open the backdoor, and then instead of the door opening the handle pops out. Only you don't need to *imagine* this scenario, because there's a Technical Service Bulletin that describes this exact scenario, for the exact model of my Kia. https://static.nhtsa.gov/odi/tsbs/2018/MC-10151899-9999.pdf Also, you should know that this case is not covered by the warranty. Now that piece is not on Serramonte Kia, they don't make that rule. What is on them and why is this a 1* star review? Well, first, is the total lack of any kind of taking ownership for the situation. While you don't set policy, you could also acknowledge this is a real issue and attempt to do something about it. But more than that, there's also the $285 you charged me in labor to diagnose the fact that... when you pull on the handle, it pops off. All that after we showed the service bulletin to you to explain what was happening. Hope that the money was worth more to you than this review! read more

These guys are crooks. Do not bring your car here watch out for them. They never contact you back and they scam they are ineffective and poor at their job. if you're looking for a place in the Bay Area to get your Kia serviced do not use this place. After 2 days in the shop they called asking for another two days late into the 2nd day. No idea of issue felt shady for sure, unprofessional in the least. The service manager is not helpful knows the right things to say to cover his butt, but not to get your car fixed. it is an office of incompetence at the service department. We were charged for a "diagnostic" without any diagnosis of the problem. When I spoke to the service manager he communicated in a way to cover his butt but not to address the issue. Don't waste your time or money. I promise you will be disappointed nice enough, but not hard workers to get your car fixed and really a nice and way of making you feel comfortable, but then realizing you've been duped. read more

My Kia needed service and I called around for awhile looking for someone who would take my car as most of the shops were backed up, I was fortunate enough to get a hold of Michael who runs the service center at Serramonte Kia. He has been amazing and I am a customer for life. He spoke to me in layman terms, never once made it seem like I didn't know what was going on with my car, kept me updated with anything that was happening including delays. It was a long process as there continued to be things wrong with my car, more in depth than initially thought, but he remained patient and gracious, and I remained totally grateful. All of my friends who have Kia and Hyundai, have been told that this is their new shop, and when, and if we are ever in the market for a new car, we know this will be our first stop. Thank you so much Michael and Serramonte Kia! You saved my rooster read more

Had the best car buying experience with Omar and Tom! They were both professional and helpful...I would highly recommend this dealership!

Kia seramonte provided A1 service. Great customer service all around from Spencer to John. Took care of us and gave us a great price on our new car. Very good experience read more

Friendly salespeople willing to give me a good deal. Paul, Tom, and Z worked hard to make me happy.

The buying process was simple. I had an unusual situation in that I have a small garage and they allowed me to test drive the car to see if it fit in my garage without.. the car fit and the deal was sealed read more

I recently visited Kia Marin and didn't feel great about the service there, so I decided to try Serramonte Kia instead--and the difference was clear from the start. Nicolas Duran was fantastic to work with. He was knowledgeable, patient, and genuinely helpful throughout the entire process. I felt supported, never rushed or pressured. Nicolas took the time to walk me through everything and made sure I was comfortable with my decisions. I also want to recognize the manager, Tom, who was just as professional and welcoming. The entire team made the experience easy and stress-free. If you're shopping for a car, I definitely recommend Serramonte Kia--This was a completely different level of service. read more

Yury was very helpful and funny. He helped us find our new car, and found us exactly what we were looking for. When the dealership did not have the exact color and trim we wanted they worked to find and bring exactly what we were looking for. read more

Had an appointment for 9:15. When I arrived there were about 100 cars there and they said it would be 4-5 hours before they can look at my car. It was a recall check that ended up taking them 5 minutes. Why even have appointments. Even the employees there seemed to know this is terrible. Offered me a ride home while I waited but then took me on an over 1 hour tour of SF before getting to my house (which was about 10m from dealership). When my car was finished, they told me a ride back would be a 1.5 hour wait. Never go here. Don't buy from them. Don't get service from them. read more

After a hellish week (car was totalled and then an idiot salesperson in LA sold the car I originally wanted), I called up Serramonte Kia and spoke to Nick Saba, who found the car I wanted in the desired color and I made an appointment to come in the very next morning to secure it before anything else could go wrong!!! Nick and his team were swift, professional, friendly, etc. I've never bought a car in such a short amount of time! I definitely recommend you give him a call if you're looking for a new car. And I love my new EV9! It's so spacious, speedy and runs so smoothly. read more

Wonderful dealership experience. Made buying a car very easy. Yury was a great and very helpful!

I leased my beautiful 2024 Kia EV6 Wind at Serramonte Kia. My wife and I were very happy with the service that Nick Saba provided to us. He's an excellent salesperson but he's also great at customer service. He found the trim and color I wanted and made the sales process easy. It was a first time lease so I had questions. Nick answered them all and stayed engaged throughout. Everything seemed fair with him in charge. He went out of his way to clarify details and make us feel comfortable. He's a total professional and really cares for his customers. You can't go wrong with Nick. He will take care of you. Highly recommended. read more

Serramonte Kia - Car Dealers Near Me - Colma, California

Worked with Yury on leasing a 2025 Kia EV6 Wind. He was great to work with - very helpful, and explained things for both my wife and I. Great experience - and we're hoping we'll work with Yury again in 2 years when the lease is up! read more

Working with Christian was a very pleasant experience. He is well mannered and very helpful when we were looking for a new vehicle!

Christian was extremely helpful and easy to work with. He did a great job showing me around the different vehicles and was patient about it.

Came in a few days ago. Koroush went out of his way to show me a few different models of the Niro hybrid and EV. He let me take both for a spin..was super informative and left the dealership feeling confident about buying my first car. I look forward to coming back and making a final decision. read more

I am extremely satisfied with the customer service Anthony provided for my family and I. He totally went above and beyond for us and made sure we were well taken care of during our entire car buying experience. Thank you Anthony for making our purchase so easy! I definely recommend asking for him if you ever visit this dealership. read more

Omar did a great job of showing me different car model options, sharing his knowledge of the various features, and really just supporting me throughout the process. Tom was a big help with understanding the financing options once I made up my mind. I'm very happy with my EV6! Thanks Serramonte Kia! read more

Great service and no hidden fees. I have went to over 20 car dealers all around the Bay Area from San Francisco to San Jose and Sacramento and have not found any with great service and straight forwarded pricing without any hidden cost or exaggerated fees like this Kia dealer. I had the pleasure of dealing with Andrew Eliopoulos who took care of every single detail, answered every question in no time and helped me with every request even during his days off. He always found a way to get things done and kept me updated the whole time and did all that with a super friendly vibe. He made sure that everything went perfectly from the first minute till the end and even after I already paid for the car I still got the same level of attention and care that I received when I was still a potential customer. The best service I could ever imaged, even luxury car dealers do not offer the same level of service and attention that I got from Andrew. I also worked with Anthony when I visit the dealership few days after fully paying for the car and I was offered great service and attention from him, which made me feel that this car dealer actually care about choosing the right people for the job that will care about the customers before and after making the sale and won't make us go through sales games and run through hopes to get what we want. read more

Wow, I had such a great experience at the Serramonte Kia! I worked with salesperson Yury, and he was seriously such a delight to work with. He never pushed me to make a decision, was very candid about my options, and overall had a GREAT attitude! He helped me secure my dream car, a Kia Sportage Hybrid, and I am seriously IN LOVE with it!!! I wouldn't be leaving a review if I didn't have such a great experience. I can't thank Yury and the Serramonte Kia team enough for my new, beautiful car!!! read more

Serramonte Kia - Car Dealers Near Me - Colma, California

Anthony of Serramonte Kia was extremely helpful and accommodating. Absolutely great customer service!

This review is for a Kia service visit. It was at 711 Serramonte Blvd. (I think this location was closed. We went to the VW location across the street which was servicing Kias.) We received a safety recall notice to replace the fuel rail. We made an appointment. They said it will take all day. So we made an appointment to drop off the car first in the morning. They didn't call before the appointment so I called the day before, to make sure that they had all the replacement parts, and that there were going to be no surprises on the day of the appointment. They confirmed they had everything, all was good for our appointment the next day. I didn't ask them to check the quality of the new parts. This is a learning lesson for me! When we picked up the car at the end of the day, they said the new O shaped ring was damaged and the fuel rail replacement wasn't complete. They ordered a new O shaped ring. We had to go back in one week. We went back and then it was finally done. We thought this was all going to be done in one day. Very disappointed that it took us TWO visits. We just don't have the time or the interest to go to the Kia service center twice in one week. It's a long drive for us to get there. Such a hassle! So unless you have a lot of extra time driving back and forth to Kia, call in advance and ask for them to confirm that your car parts are in the shop AND ASK them to inspect the parts that they have for your repair. I wish I had done that. read more