These guys are the best and most honest car repair in Michigan. They even looked at the car I was…read moregoing to buy for free. ( it's been very reliable ). Highly recommend

Honest and fair pricing with kind and fast working mechanics, would never take my car anywhere else!read more

Great Service by Scott Scott was extremely helpful and…read morecommunicated with me prior and after the service.

They did an excellent job! Dropped my car off on Monday, and got it back the same week. It looked…read morebrand new. I hope I never need repair service again but if I do, I'd definitely choose Waterford Collision over anyone else!

Nice services and price. Beat the dealer prices. Everything is good. Nothing to not like about this…read moreplace. Warm welcome when you walk in.

Conner came to my home and helped me with my care. He was the tow truck driver that came to assist…read moreme. He checked the battery and was very thorough. He even gave me suggestions moving forward

We took our car here and they did an amazing job. They were very communicative and quick with the…read morerepairs. I won't ever go anywhere else.

Very happy with the work, friendly and quick service. Will definitely use again. Thank you!read more

they didn't put my tires on correctly had a tire fly off on me. They overtightened my caliper. Had…read moreto heat them up for 10 minutes. They ruined one of my new rims. I had a caliper when I first brought it into the shop. They seem pretty cool but ruin whatever you bought from them over over on you

Mark runs a great business and is busier than most, however he managed to turn my transmission oil…read moreand filter change around in a few hours and got me on the road to Alaska. Thanks to Mark & his team.

I came in with some minor paint repairs to be done to preserve my Chevy Colorado. I left with my…read moretruck looking so much better. The best part was being charge WAY LESS than originally quoted!

Everything about this place is amazing. The staff takes their time with you, understands and feel…read morefor any sort of situation you have going on, very informative and they give you pretty realistic quotes but still do outstanding work. Overall great staff and place.

Nelly and James did a fantastic job moving my '62 Ford Galaxie. They took great care in loading…read moreand securing it. Very knowledgeable and professional.

This has been the absolute worst service from a towing service that i've ever received. It started…read morewith my wife's car breaking down in Ferndale, Mi on Woodward Ave on Saturday Oct 29th. I immediately went to the location and called AAA for a tow. I was told that it would be about 45min. That was at 2:15pm. The estimated time came and went while we had lunch at a local spot. After missing the original estimate I had to call AAA back 5 times for updates on the tow trucks arrival. Each time I was put on hold by the representative (or manager for the last two calls) while they contacted the tow company and was told each time that they spoke to the dispatcher (a woman who's name I don't recall) for A&M and was told that the driver had to respond to a police emergency and would be another 45min to and hour. At one point around 4pm we were told by the customer solutions member at AAA that the dispatcher said that they were dropping off another car in Ferndale as we speak. The driver was actually unhooking the vehicle at its destination at that very moment and should be there within 20min. That ETA also came and went. After calling AAA yet again, speaking to a representative, requesting to speak to yet another manager then After waiting on hold for 20min to speak to the dispatch supervisor for AAA..... FINALLY THE TRUCK ARRIVES! 5:45pm. Now, even after waiting an absolutely amazing 3 1/2 hours for a tow truck the thing that upset me most about the wait wasn't actually waiting, it was the fact that not once during this entire time did anyone contact me to tell me that there was a delay. I had to contact AAA myself each and every time so that they could contact A&M so they could relay one imaginary ETA after another. I only live 10min away! I could have waited at home for 3 1/2 hours instead of sitting in some random parking lot the entire time. 3 1/2 HOURS WAITING!

Great service. Brought my 2010 Journey here because the muffler was really loud. It just needed a…read morenew Resonator, I was in and out in 30 minutes. Problem solved. And reasonably priced.

I spent nearly $2,500 at this shop in a single week across two vehicles (A/C compressor hose and…read moretransmission oil cooler lines on a Cadillac ATS and rear wheel bearings on a Subaru Impreza). My experience with a transmission oil cooler line repair on my Cadillac ATS was not just a case of overcharging, but a total failure of safety and professional ethics. They billed me $980, in an attempt to justify 4+ hours of unnecessary labor by claiming they had to remove the steering rack to get to the transmission oil cooler lines. This is not the procedure documented in the service manual. Additionally, they charged list price for the part, claiming they received no discount from the dealership on part purchases. After a test drive, they pulled the car back in and I witnessed the technicians attempting a "manual alignment"--one holding the steering wheel straight while the other hammered on components underneath. When I asked the manager, Mark, if I should get a professional alignment since the rack was pulled, he wouldn't even look me in the eye and simply said, "Yeah, probably, I would if I were you." Upon inspecting the car myself immediately after leaving, I found: 1. STEERING RACK BOLT: The main mounting bolt was only halfway threaded into the chassis. The steering rack was literally unbolted from the car. 2. DISCONNECTED SWAY BAR: The front driver-side sway bar link was completely disconnected and dangling behind the wheel. 3. ZIP-TIED LINES: The new $529 lines were secured with a plastic zip tie instead of the factory-provided mounting bracket and bolt. 4. DANGLING PARTS: The engine mount vacuum hose and wiring harness were left unclipped and hanging. This shop billed me for "rack removal" but failed to actually bolt the rack back to the car. Returning a vehicle with loose steering and suspension is gross negligence. I am filing a formal complaint with the Michigan Bureau of Automotive Regulation (SOS-197). I have attached photos of the loose bolts and hanging suspension for public record. Avoid this shop if you value your safety.