One star for staff, as I never got as far as seeing any doctor there. I tried to make a new…read moreappointment for a physical and the girl gave me such a hard time. She was saying that she doesn't know their availability and that they only do physicals at certain times. Yet, she seemed to want me to tell her when I could come in. I told her I would need to know what is available. "Would you like me to look at their schedules and see what the doctors have available?" Uh, YES. That is why I called. I don't know the doctors' schedules so I need to know what is available. This shouldn't be difficult. I'm no mind reader and don't know intuitively what time slots the docs are available for a physical. I ended up telling the girl I was going to just call somewhere else and hung up.

I was with my old primary for about15 years. I transferred to Dr. Jacoby after I switched medical…read moregroups to be closer to work. I'd read some good reviews, and decided "oh what the heck." I was nervous. I loved my old primary, why couldn't he be in my network? But there was nothing to worry about, she's awesome. The staff is always friendly, and the wait is never long. The doctor takes her time with you, listens, and does her work. She makes referrals to specialists when needed.

From the receptionist to the nurse, everyone was welcoming and professional. The clinic is clean,…read moremodern, and well-managed. I totally feel valued and cared for here." Doctor was incredible Professional, he gave me the opportunity to understand my illness. With his knowledge and experience I was able to go home with Medication. I can't wait to be back again .

The policy's of this medical business are poor. Even if there is not one patient in the building at…read more2 in the afternoon, staff sitting around... they turn away patients who come to them for urgent care if they are a established patient. Patients who come with urgent needs are told " we will make you a appointment tomorrow" your insurance won't pay for a urgent care visit you need to book a regular appointment. patently untrue. Medicare pays the same for urgent care appointment as they do a regular appointment so This is about profits not care. When I did see a PA for the wound that should have been dressed by a urgent care they called the fire department and a ambulance! What a waste of county resources! I was transferred to a local er that was on lock down. I sat in that hospital ER for 16 hours overnight! When The ER physician was finally free to help me hours later, he said I do not understand why your doctors urgent care could not address this simple injury. They should have dressed it with a topical antibiotic cream. I wholeheartedly agree. When I tried to talk to the to the office manager the next day, I was unheard and treated disrespectfully. Then she sent a certified letter to me a few weeks later terminating the Dr patient relationship with a CC to their attorney! Can we say passive - agressive implied threat? How completley silly and a unprofessional Hippa violation! One more sketchy note: they sell in office Iv treatments that are bagged like a convenience store sale item. While some of them may help for jet lag , flu and hangovers I take exception to the one called the "Myers cocktail" They imply in their literature and web site that it can help a wide list of diseases including dementia , Alzheimer's,... need I say more? Ok... my mother is dying right now from this horrible disease I know ALOT about it. I did mention to the office manager that It felt a bit scammy and wrong to imply that a vitamin Iv would help Alzheimer's. 99% of neurologists will tell you that a cocktail iv might offer a small vitamin boost. It will not help or slow down the diseases listed in the advertising for this Myers Cocktail. The two offices in this practice are not wheelchair accessible, based on my experience I feel the staff lacks ada, cultural and mental health competence.

Would highly recommend this dr he is amazing. Everything that he said was going on with my mom…read morefrom neurology and her diabetes was spot on. I trust him completely. I feel very blessed to have him for a dr

My elderly diabetic mom has been a patient of Dr. Mandalawi's for over 20 years. She comes to his…read moreoffice every 3 to 4 months for a check-up. The office staff is always nice. The medical assistants are also very nice. The billing department is super helpful. I have no complaints! Dr. Mandalawi is the only one at this office. Sometimes, the wait can be long, but that's rare. He takes his time. He does a thorough head to toe examination. He listens to all your concerns. He does not rush. He is a kind and compassionate man. He is very knowledgeable. I've had to call him afterhours about my mom's elevated blood sugar. He is very nice about it. Unfortunately, he's cutting his hours and probably heading into retirement. I don't know that anyone else can replace him!

Dr Lai is Amazing!! I have seen her off and on for 20 years and she has helped me tremendously…read more Over the years her office has gone through growing pains and staffing issues but she is an incredible doctor who really listens and works with you to find solutions. Her current membership plan is more cost effective than my PPO insurance and she always works with me to write up my labs a cost effective way. Her current office staff is friendly and helpful. She sells most of the supplements that she prescribes and offers a discount for subscriptions and online orders for members. I first saw Dr Lai in 2005 and was having pelvic pain and heavy periods. I wanted to have a hysterectomy but she talked me out of it by educating me about how to heal fibroids with lifestyle and nutrition as well as the benefits of keeping my ovaries. She ordered lots of bloodwork and then gave me a food and supplement protocol that helped heal my fibroids. She saw my entire family of 5 via zoom in 2020 when several of us got Covid. Most recently she has guided me through hormone replacement therapy after a hysterectomy which launched me into surgical menopause. Dr Lai is compassionate, knowledgeable and a gifted physician. I am so grateful to know her and would highly recommend her!

I was referred to Dr. Lai by another physician who also went to see her. My experience was very…read moredisappointing. It feels like a money grab more than a functional dr trying to figure out whats wrong with you. After being seen and told to get multiple 3rd party tests- which I did. And signed up for their plan, as that is the only way to move forward (and you have to sign up within a specific time frame from your first appointment or they make you start over again). You're only allowed 4 appts during your 4 month plan- and each appointment is only allowed one test result to review because "they don't want to overwhelm you". Because I had 4 tests to review, it used up all my appts in my plan, so after being prescribed multiple supplements - including hormones, I have to pay even more money to have a follow up to see how I'm doing and to actually get any care or treatment plan. This feels like a complete scam and extremely irresponsible for a Dr to not include a follow up in their treatment plan after taking medication they prescribed. It's a trap. You pay thousands of dollars out of pocket to try to get proper in depth care yet they can't even provide you the care needed until you pay even more money. Not to mention I actually referred someone else and they also had zero follow up, and actually had appointments left over. Their office has proven to have no regard for their patients and follow through with their treatment plans. Very disappointed in how things were handled. During this time there were also many times of disorganization, extremely long wait times for appointments - ordering supplements and them sending the wrong thing. Sending me updates for the person I referred to them. I had a lot of hope Dr. Lai would help me with some challenging health issues. After thousands of dollars and more stress from dealing with their office, I'm the same if not worse than when I started. I would not recommend.

Awful experience. Pomona location…read more Doctor was a new resident so she was trying to demean me to prove she knew what she was doing. She wasn't the doctor I had chosen so unfortunately I was stuck with her. She dismissed a picture of me almost in anaphylactic shock as "I suggest taking a Claritin." She dismissed how I described living in mold infested housing meant I had symptoms of fatigue, she misunderstood mycotoxins and said "no, if you had a fungal infection I wouldn't been able to tell. I work with those people in a hospital." The unbelievable student assistant/student doctor also laughed at me after asking me what I thought I was diagnosed as. The other doctor didn't even care that the girl asked me that, she was already out of the door and didn't care. I guarantee you she brought the student doctor as an example of "here's a patient who's symptoms aren't real, let's look at her as an example of what happens to people who make up symptoms." Because of this now I'm gonna have to pay out of pocket for actual specialists and not inexperienced residents who dismiss everything. More expensive out of pocket but it will be worth it to avoid this type of BS.

Amazing care by all the doctors here. I only go to Pomona valley for the reason that I get…read moreexcellent care and service

When I first walked in to the office I was greeted very kindly I didn't wait 2 hours to see the…read moredoctor. I saw him within 20 minutes of signing in. He's always kind, straightforward, in no way inappropriate it is very hard to find a doctor like this and with the staff that treat you kindly never overcrowded. Thank you for all your help Dr, thank you staff

I had a deeply unsettling encounter with Dr. Randy Karu in the elevator of his medical building…read more Despite not being my physician, he felt entitled to comment on my height and make an unsolicited, highly inappropriate remark about my body and weight. As a licensed medical professional, especially one who runs an aesthetics and body contouring practice, his complete lack of professional boundaries is appalling. He has no idea what medical struggles, mental health battles, or eating disorders a person might be actively fighting when he chooses to comment on their weight. His casual fat-shaming is reckless, malicious, and entirely unacceptable. If this is how he speaks to strangers in a public elevator, I would heavily caution anyone against trusting him with their medical or aesthetic care.

I have to say, this is still the best urgent care I've ever been to. The providers and staff at…read morePomona Urgent Care truly go above and beyond to make sure your visit is smooth, comfortable, and handled professionally. From the moment you walk in, they make you feel welcomed and cared for. One thing I really appreciate is how convenient they make everything. They even offer prescription medications that you can purchase right there for a small fee, which is about the same cost I would pay at a pharmacy. That means I can get treated and leave with my medication in one visit -- it's basically a one-stop shop, which saves a lot of time. They also offer a variety of services like physicals, lab testing, vaccines, and other urgent care treatments, making it easy to take care of multiple health needs in one place. Overall, the care, professionalism, and convenience here are hard to beat. I highly recommend Pomona Urgent Care to anyone looking for fast, friendly, and reliable care.

The doctor just didn't listen to me Didn't address my issues…read moreor concerns Diagnosed a issue that didn't have anything to do with why I went in the first place very disappointed Fast service staff was great

Excellent doctor ,very calmly listens to you and do step by step all diagnostic step...inmy…read morewhole life didn't see best doctor like her

This was my 2nd visit for my physical. Dr. Endo is very nice, professional, and took time to answer…read moremy questions. This was also my first time ever where a doctor took a comprehensive blood panel to test for everything. Thank you Dr. Endo for being a great doctor.