Update:
I haven't yet received an apology from the offending party mentioned below. However, I am extremely impressed with the quick and efficient attempt to remedy the situation. Ryan from Upland Medical Group, not only apologized, but was able to get me a referral without even having to visit the PC office that Gina is employed at (#Win). Additionally Ryan was knowledgeable about the OBGYN that he referred me to, was on stand by to ensure I actually was able to make an appointment that was sooner than a week, and offered guidance on choosing a different primary care provider, AND a pediatrician for the baby on the way. Ryan was honest, patient, solution oriented and went above and beyond. It's because of him and his level of service that this review is being updated. Thanks to Ryan, I look forward to a long and thriving relationship with Upland Medical Group/Pomona Valley Medical Group.
Previous Review:
Dr. Mantha's staff member "Gina" that handles booking appointments for upland medical group was beyond rude and made an already stressful situation even more stressful. She started being nicer once I asked for her name, but she was anything but understanding or helpful. I'm almost 7 months pregnant, have not seen a physician... it took forever for United health care to reassign my primary care physician and receive the card. I'm desperately trying to get prenatal care and HAVE to have a referral to do that. I sincerely hope that Gina isn't an accurate representation of the level of service Dr. Mantha provides. If she is, I'm glad it's only a referral... May update this review after I actually meet with Mantha on the 19th of feb read more